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The Room Place
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
The Room Place Customer Service Phone, Email, Contacts

The Room Place
Reviews and Complaints

www.theroomplace.com

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2.1 22 Complaints
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The Room Place Complaints 22

Resolved “My Order” Resolved “furniture warranty” Resolved “warranty” Resolved “POOR Quality and warranty scam” Resolved “Fraudulent” Resolved “damage done by delivery men”

How responsive is The Room Place's customer service?

6 Resolved
16 Unresolved

Total complaints: 22

Resolved complaints: 6 (27%)

Unresolved complaints: 16 (73%)

Almost disappeared 🫥
We're pretty sure that if The Room Place showed up wayyyy more often on ComplaintsBoard and paid more attention to reviews and complaints, it would lead to better results. But for now, the resolution rate doesn't show successful interaction with customers. We advise reviewers to be careful when communicating with The Room Place and be ready for the chance your problem might not get a response. It's also good to start looking for other solutions if your issues aren't fixed as you want.
How is The Room Place’s rated by furniture shoppers?

The Room Place’s earns a 2.1-star rating from 22 reviews, showing that the majority of furniture shoppers are somewhat dissatisfied with their purchases.

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furniture delivery warranty store couch bedroom set business customer service manager repair chair bed drivers pictures normal wear and tear blame loveseat sofa extended warranty family room set
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4:08 pm EDT
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The Room Place Fraudulent

Bought a dresser, then a month later the wood shrank and warped, then the drawers starting falling through. Called the Room room they sent a tech out who said they would refund or replace. A week later they call us and said the tech wrote a report that said it was customer damage. What a scam...

Will never shop at that store again. Fraudulent warranties, poor excuse for furniture. Later I bought a new dresser at home goods for the same price and the quality was worlds apart. Beware of the room store. They have no quality control and knowingly sale inferior products.

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6:38 pm EDT
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The Room Place damage done by delivery men

The room place delivery men damaged the top part of my backway hall wall while delivering mattress set. The store refused to repair damage or pay for damage. The department that handles it refuses to call me or write me regarding repair or payment for damages done by their delivery men. Management is very arrogant and unconcern.

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Overview of The Room Place complaint handling

The Room Place reviews first appeared on Complaints Board on Oct 27, 2008. The latest review Waste of money with warranty was posted on Aug 2, 2023. The latest complaint My Order was resolved on Oct 29, 2014. The Room Place has an average consumer rating of 2 stars from 22 reviews. The Room Place has resolved 6 complaints.
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  1. The Room Place Contacts

  2. The Room Place phone numbers
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    Plainfield, IN
    More phone numbers
  3. The Room Place emails
  4. The Room Place address
    1000-46 Rohlwing Road, Lombard, Illinois, 60148, United States
  5. The Room Place social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
The Room Place Category
The Room Place is ranked 78 among 372 companies in the Furniture Stores category
#76 Bernhardt Furniture Bernhardt Furniture #77 JMX Brands JMX Brands #78 The Room Place The Room Place #79 Cymax Stores Cymax Stores #80 Sauder Woodworking Company Sauder Woodworking Company

Recent comments about The Room Place company

Lies & warranty not honored
1
My complaint is because I have gotten stuck with 2 couch's that have...
 My Order
2
Sorry, I couldn't read your complaint. There was no punctuation, so I got lost.
 furniture warranty
1
I bought a $499.00 mattress and the company wont honor the warranty...
 warranty
1
My name is Jasmine and I am the VP of Customer Loyalty. I am sorry to...
 Only cares about the sale
1
Hello Mr. Nogal, It was a pleasure speaking with you; I felt it wa...
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