Menu
For Business Write a review File a complaint
CB Internet and Software Review of the social media people net66
the social media people net66

the social media people net66 review: scam 850

S
Author of the review
4:28 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

firstly they try to sell you either Google search engine optimization or Facebook advertising.. be warned you will not receive either ...what will happen is ...they sneakily attempt to get you on a rolling contract which takes 30 days written notice to cancel by then you've probably already paid a whopping £500 for something that might cost £20 to do your self . These people will then threaten you will all sorts of stuff including personal debt collectors and legal action if you should cancel your debit / credit card ...
these say they work in london have a po box address in london but are really a manchester out fit with 2 adresses
/removed/
more info on him to follow...

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

850 comments
Add a comment
P
P
PheonixKnight
Bristol, GB
May 23, 2011 8:02 am EDT

Oh look at this... these people have been doing this kind of thing ie scamming for a long time now:
http://www.scam.com/showthread.php?t=121717
They are seasoned experts at scamming and should be locked up.

P
P
PheonixKnight
Bristol, GB
May 23, 2011 8:14 am EDT

Indeed if you read all of the thread on http://www.scam.com/showthread.php?t=121717 you will see everybody that they were doing the same thing with google ads two years ago all they have done is create the same business model of pretending to be a real company and pretending to provide a service to hundreds of innocent businesspeople out there with no threat of retaliation. This is theft make no mistake about it. These people should be locked up. The Social Media People are seasoned liars, scammers and thiefs. www.tmandcoweb.com ring any bells Tom Mcvey and Company?
Unfortunately you are taking too many people out there to be idiots but be warned there are several powerful organisations investigating you right now.

N
N
Naive and annoyed
GB
May 23, 2011 8:45 am EDT

Hi. Wish I'd seen this site before I burnt my fingers.
I don't know if anyone has mentioned this but the methods used sound exactly like the "misleading advertising" discussed in the government Quick Guide to the Business Protection from Misleading Marketing Reglulations 2008, page 7.
http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft1056.pdf
I can't get my money back. I expected that, but am now waiting to see if I am charged again next month for a service I decided not to go ahead with.
If anyone else is called PLEASE don't visit www.thesocialmediapeople.whatever but google them first and this site should start bells ringing. Of course if you are reading this first you were wiser than me!

S
S
suellen dainty
Wincanton, GB
May 23, 2011 9:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

How curious. The Social Media People no longer display a list of clients on their website (remember when they claimed Subway et alia as satisfied customers) Prospective clients are told to telephone instead. Hmm.

E
E
Elemental
Mile Oak, GB
May 23, 2011 9:52 am EDT

The issue is the appalling conduct of The Social Media People, and its failure to conclude or deliver a contract.

The 2 'characters' on the YouTube item is one person posing as two.

Either Steven Jackson is a fiction, or Jonathan Barclay-Smith - or more likely - both are fictions.
Even if you believe them to be real, the dubious content of their messages still condemns the company.

That destroys any remaining credibility of the company, and claims of 'honesty, integrity, ethical behaviour, and good business practice' go into the cesspit along with the '[censored]' mentioned by:

Debibie's Mobile Hair:
It is good to hear your business is doing well.
If you've had a good experience it does not excuse or negate the dreadful business practices of The Social Media People.

You commented about someone being a '[censored] stirrer'.
The first requirement for a '[censored] stirrer' to operate is to have '[censored] to stir'!
And there is a mountain (or 'lake'?) of it dished out by The Social Media People both on this forum and to many individual customers.

But let'ss not be diverted:
The issue is the appalling conduct of The Social Media People, and its failure to conclude or deliver a contract.

D
D
Debibie's Mobile Hair.
GB
May 23, 2011 12:30 pm EDT

quick dinnertime check see's yet more disturbing comments from people. why would i have given my facebook shop name for everybody to start ringing me and questioning me. ive looked at what people have written and it actually
makes me upset that so many people attack companies these days. i checked in with bad biz to see if he starts on me but found he has called other company a scam such as BT & Virgin media. now this just proves right what i suspected. i dont want to be involved in an argument, i dont like to argue i just wanted to have a quick say after relating to what word of mouth did to me. can i just say for the record im not defending this company as ive only used them a few months. and who knows if everything thats said is true maybe they are not what i think they are. but i can only go off what i know and it does seem unlikely that everything on here is true, it doesnt add up or me.
i am also delighted to say i do exist PhoenixNight. and ive never had the pleasure, or the nightmare to be steven jacksons friend, but if i was i would happily use my scissors on you and not on your hair. why call somebody - our dyslexic friend - my son has Dysgraphia and i expect negative comments from other kids at school but from a grown up thats disgraceful i hope you are ashamed of yourself. some of you have give me reason to do some snooping myself as i gave this lot my card number, but some of you are pathetic who seem to take this a bit too serious.

T
T
Tom Faulkner
Hove, GB
May 23, 2011 1:18 pm EDT

Let's have another go with some facts. Not abuse. Not insult. Not bluster. Facts.

Before I knew of the existence of this website (complaintsboard.com) I received a telphone message (Steven Jackson), and a 'heavy-duty' email (Amanda Jacobson) accusing me of libel.

What was the libel? It was comment posted on this website - of which I knew nothing.

The company consulted its bulging file of 'unhappy, troublemaking customers' and made a guess that I'd been up to mischief. As they'd previously had someone posing as a solicitor phone me to accuse me of slander, I don't suppose it was too much of a surprise.

The result: 1. A wrong accusation. 2. A VERY un-convincing 'Legal Team' email.
As always - Judge the facts for yourself.

View 0 more photos
T
T
Tom Faulkner
Hove, GB
May 23, 2011 2:01 pm EDT

Let’s have another go with some facts. Not Insults. Not Abuse. Not Bluster. Facts.

Before I knew of the existence of this website (complaintsboard.com) I received a telephone message (Steven Jackson), and a ‘heavy-duty’ email (Amanda Jacobson) accusing me of libel.
What was the alleged libel? It was comment made on this site.

So, it seems, TSMP looked through its bulging file of unhappy, troublesome customers and made a guess that I’d been up to mischief.
They were wrong – but I wasn’t too surprised as only a couple of weeks before, someone phoned me posing as a solicitor working for TSMP, to see how I reacted to an accusation of slander.

What was the result of this episode? - The Social Media People got it wrong. (And they confirmed that I'd been contacted by a 'solicitor' of whom the Law Society has no record.)
Certainly in my experience, such poor business practice and lack of integrity has been the norm for TSMP.

To me, the email, from Amanda Jacobson, Legal Team, looks less than convincing as a serious legal communication.

But judge for yourselves. Judge the facts.

(Note: Attaching the document may take more than 1 post. If so, pages will appear in sequence.)

View 0 more photos
E
E
Edsarn
Rhyl, GB
May 23, 2011 6:19 pm EDT

'im not sure weather (sic) the comments on here are true and this company do rip people off, to be honest iv been with them 4months and ive never had a problem so i doubt they are a rip off' (Debibie) How can you be sure given what you have read on here? Have you read it?

E
E
Edsarn
Rhyl, GB
May 23, 2011 6:21 pm EDT

Hi Steph,
l. Tell me, why have you recommended them when they didn't do anything for you?

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 8:08 pm EDT

Edsarn... I have no issue with the product, I think its a great way for business's to advertise. When I was approached I was actually asked if I knew anybody that it would help... I have been in business for over 6 years and have no issues with recommending anybody to the concept whether it be with this company or any other company that does this. I also use Google adwords that doesn't work for me every month, the amount of money I have spent that hasn't always turned to business for me is unreal but that is the nature of advertising. Would I tell somebody to not spend money with Google... not at all. If I had been on board for my month would I of still recommended them, yes why wouldn't I. As I mentioned in my top post, I followed there procedure and I had no issues.

As I also stated above, I have not come on here for a cat fight but to say that all is not as bad as you are making out. If you do your proper research you will see that they do what they say they do. For instance Tax Assist (phoenix night), a company they have apparently never done business with. Well If you ask properly you get a proper answer. Tax Assist are a franchise and they sell franchises, they themselves have never advertised selling there practices via Facebook and in turn The Social Media People, they did say however that they have had certain franchisees that have been on board with certain companies, one being in mention The Social Media People. There advertising is at the the proprietors discretion. This is what I mean about things not being as they seem when written on here and other forums. If you do ring them and ask them to explain, they will. I have also noticed that they have now blocked anybody wanting to see the clients on the website (as mentioned above)... do you blame them! I would of done exactly the same thing if small minded people was ringing them wasting there time (like I have). They spend money to advertise for business not people who sit all day on forums ringing them. Let me guess now the company has had a bit of defence I must be affiliated with them? As soon as somebody has a bit of something positive to say they work for the company... it is quite sad really but again we now live in a bizarre world. How do I know that you lot are not competitors?

I have two business's, one based in Washington (Tyne & Wear) and one based in Oldham (yes that's Manchester), the Manchester advert never worked but may work for Washington... I might give that demographic a go and see if it works...

For the record (Edsarn)

1. What has my decisions got to do with you who I recommend and who I don't?

T
T
Tom Faulkner
Hove, GB
May 23, 2011 8:13 pm EDT

The issue is the appalling way business is carried out by The Social Media People - but not necessarily in every case.
If someone has had a good deal and/or good experience it's understandably difficult for them identify with the frustration and anger of those who haven't.

For me, and others I've spoken to, it is taken seriously because the problems are real and serious; which is also why we are so vociferous on the subject.
I have tried mainly to present factual information (but yes, including some 'digs'), but few facts have been addressed either here, or more importantly privately with the company before things 'got nasty'.
Indeed, if the company rates me as such an unreasonable customer it has had the offer to show the world how patiently and well it attempted to handle my early queries, which became major issues – by PUBLISHING EVERYTHING which has passed between us.
The company has been willing to publish some private communications between itself and various people; so it can’t be a matter of principle.

If the offer is taken up – to publish everything – I know it wouldn’t be riveting reading/listening, but it would allow readers to judge the facts of a real case that went wrong.

P
P
PheonixKnight
Bristol, GB
May 23, 2011 8:52 pm EDT

Steph even if The Social Media People have done business with just one franchisee it does not give the social media people the right to advertise that (for instance) Tax Assist Accountants as a whole company recommend and advoacte their corporate practices. A companie's logo is it's intellectual property and as such (having spoken directly to the Director of Web Services at Tax Assist Accountants at their head office i can assure you that they were not happy with the Social MediaPeople using their 'itellectual property' to promote themselves.
I would also point out that all of the companies that were proported to have been The Social Media People's clients were all franchises, and by virtue very difficult to prove whether an individual franchisee had used them or not. Make no mistake sheep in wolves clothing comes to mind, no amount of cunningness imaginable would accurately desribe the deceit that they will stoop to.
Why would so many honest business people wage war on a company that has done no ill to them? Have you not read my previous post about the prevoius company owned by the same directors Tom and Neil McVey? Already the evidence is overwhelming. You are obviously a very well meaning employee of this company or else very knaive.
If the former get another job, if the latter this is not really your concern. Indeed why would you have even bothered posting?

T
T
Tom Faulkner
Hove, GB
May 23, 2011 8:53 pm EDT

Further discussion about the ‘Clients list’ and Tax Assist.
Yes, franchisees operate in their own ‘patch’ and often advertise according to their local needs. No problem with that.
However a supplier of services locally must not just assume that because it did work in one or several localities that there is any right to use the corporate logo of another company.
Generally the owner of the ‘Intellectual Property’ (i.e. the ‘franchiser’, corporate owner) does not automatically permit its logo to be used by a supplier of local goods or services.
Permission must be sought and actively granted by the owner of the I.P. (logo/trademark etc) in most, if not all cases.
This is the issue about the large franchisers. Were all Head Offices asked for, and gave permission to use their logo?

To understand the facts relating to the rights of the owners of, and obligations of others who want to use ‘Intellectual Property’, look here: http://www.ipo.gov.uk/pro-lawpractice.htm

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:17 pm EDT

Phoenix night... It didn't take long before "the you are an employee comment came out?" Why am I an employee because I am defending them? I have no issues what so ever, you call me NAIVE (with no K I might add)... I believe you wanted to do business with this company? I believe you will of had a cold call and verbally accepted and give your details over the phone. I also believe that you will of had another call explaining what the procedure was and what you had to do to cancel? You then changed your mind a couple of days later as you have explained in previous posts correct? Keep in mind this is after you have taken up time of the staff on two occasions, you then said that because you couldn't cancel (after they had already explained what you had to do on the follow up call) they are a bad company? Imagine if they had 10 so called clients like you everyday, all would be ok anyway as they wouldn't have a business to run, is this ethical on you part (as per your previous comment)? This is why there is no cooling off period in business as they do not have time for time wasters such as yourself? If there is a cooling off period in business then there are not many companies that give it and more fool them if they have to deal with again people who want to waste there time. Maybe do the research before you commit yourself Phoenix and you call me NAIVE, I have run a successful business for 6 years and my husband runs a professional (another successful) diving company... Who is the NAIVE one in this conversation Phoenix, and again for the record if you failed to listen to what was told you on the calls and you failed to do any research before you give your details over the phone what has this got to do with you?

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:21 pm EDT

so that means that they haven't done business with them? Just because they are not supposed to have there logo on the website this means they have not done buiness with them hmmmmm I guess not as they have again explained THEY HAVE!

Tom, I have noticed you have made quite a few comments on here and assume that your experiance wasn't a good one. By no means am I saying that this company are perfect just the digs on top of the facts ruin the credibility of the complaints. What I was referring to is the parts that people say they have not done business with certain companies when I am led to believe otherwise which has come from the horses mouth Tax Assist themselves. Other points in question about the agreement rolling over in to month 2, yes it will do if you do not cancel in the right amount of time. If you do not cancel an agreement then you are committed to that next month. Before the adverts start, you are all explained this unless I was a special case? I cannot understand why the company is to blame if you forgot to cancel... sour grapes to me but that is life. I had a similar experience with Love Film... If the experience was as bad as it sounds, have you not contacted anybody about your experiences and seek legal advice? Surely that is the way forward as a suppose to writing on these forums. I have done some research myself when I wrote my first post just to see what comes back... Even on me and its quite surprising what you can find out about yourself on forums and Facebook Tom...

My husbands business took quite a hit from exaggerated comments on such forums. Some that was fictional and not true, I am not saying Tom they are perfect but they did ok for me and are for my friends business. Imagine if we believed everything we read Tom? I have read some interesting things over the last couple of days but I take no notice. I have actually become one of you by getting involved... I just think it is unfair for people to pass judgement on everything they read when only the bad things get posted. If more people it worked for put there comments thing would not seem half as bad.

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:27 pm EDT

Tom, I have noticed you have made quite a few comments on here and assume that your experiance wasn't a good one. By no means am I saying that this company are perfect just the digs on top of the facts ruin the credibility of the complaints. What I was referring to is the parts that people say they have not done business with certain companies when I am led to believe otherwise which has come from the horses mouth Tax Assist themselves. Other points in question about the agreement rolling over in to month 2, yes it will do if you do not cancel in the right amount of time. If you do not cancel an agreement then you are committed to that next month. Before the adverts start, you are all explained this unless I was a special case? I cannot understand why the company is to blame if you forgot to cancel... sour grapes to me but that is life. I had a similar experience with a popular on line DVD rental company... If the experience was as bad as it sounds, have you not contacted anybody about your experiences and seek legal advice? Surely that is the way forward as a suppose to writing on these forums. I have done some research myself when I wrote my first post just to see what comes back... Even on me and its quite surprising what you can find out about yourself on forums and Facebook Tom...

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:31 pm EDT

Tom, when I put my first post, it is interesting what you may find when researching yourself. I have found comments about mine and my husbands business... It is interesting what you find when you look hard enough Tom. Google, comment boards and FACEBOOK are a wicked place as I am sure you would agree? Is a lot of this fabricated... I would like to think so and for the record, I just thought it had worked for me so why not defend it Phoenix like you bad mouth it? Again I stand up for what I believe in just like you.

U
U
UTH
Bolton, GB
May 23, 2011 9:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph,

You seem to be one of the few lucky ones. I have been trading for nearly 20 years now during which time I have dealt with hundreds, maybe even thousands of companies. This is the first time that I have ever received what I perceive to be threats, and the tone of the conversations is really very shocking. I feel that I have been caught by a very deceiving contract where the e mails they send contradict what they claim has been said.

UTH

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 9:52 pm EDT

Hi Uth,

I understand this and again by no means saying they are perfect. I am not sure what your issues were UTH, I don't think I got far enough to see what these issues where. Whether this is because I cancelled in time or not I am not sure? I did get my e-mail towards the back end of my 30 days which is when I proceeded to cancel as to be honest it didn't work. I can honestly say it has for somebody I recommended (incase you never read my previous comment).

They no this as they track it using a code on there actual advert. Did they make you aware UTH at the begining of the agreement what the terms was? They did with me which is where I get confused with some of the comments as I knew what I had to do to cancel if I didn't want to roll in to the second month from the start.

Steph

U
U
UTH
Bolton, GB
May 23, 2011 10:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph

I don't recall being given the information that you did. I thought that I was going to be called back to see if I wished to continue. Why would they send me an e mail stating "that as you only have the one month advert... if you would like to commit to more then we can offer you a discount" if I was already on a rolling contract? I find this at best very misleading.
When I called, almost before I could explain the situation, I had my account manager telling me I was wrong, I received this call and was told that etc. There was not one offer of looking into my situation or what I'd been told. They then refuse to close my account after receiving the written notice due to the account being in arrears and have said they plan to keep charging my account.

UTH

P
P
PheonixKnight
Bristol, GB
May 23, 2011 10:31 pm EDT

Hi Steph,
You talk with so much inside knowledge of the Social Media People's 'Gospel of Conduct' that without doubt you have proven your inside knowledge of this organisation by preaching it so accurately. How you doing Stevie or is it Grace or Amanda? Why are you advocating on behalf of an organisation you have no ties with? Why because she/he does have ties with them Ladies and Gentleman. So transparent.
Dealt with thousands of companies Steph? Then why would you need to use an organisation like the Social media people? You should have made enough contacts enough repeat business to retire if you've dealt with thousands of companies because recommendation is the best form of advertising, or like me ladies and gentleman do you too smell a rat?

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 10:36 pm EDT

Hi Uth,

This is something I cannot pass judgement on as it is a situation I have not found myself in. I know that on the call I received about an hour or so after is where I received the information. I know it is a 30 day trial but had to ask again what thy ment by this as i wasn't fully sure. What they said was that I can cancel my agreement at anytime during the 30 day trial. I suppose it was my choice to leave it for most of the duration to see if it had worked... For me sadly it hadn't but such is life for me at the minute! If I had carried on in to the second month then I needed to give them 30 days notice. This for me was made clear so couldn't complain if I did have a second payment taken as they would assume if I have not contacted them I wanted to take month two. I have had huge arguments with my mobile phone network Orange, they tied me in to an 18 month contract that I didn't no I was entering in to and was extremely disappointed. My partner is with Orange, he thinks they are the best thing since sliced bread (and again this is my husband!). The account manager I had looking after me was very professional, have you tried speaking with another member of there staff? Like I say UTH I am not saying they are perfect but I wanted to shed some light from a different prospective. I have tried there services, didn't work but has/is for my friend.

U
U
UTH
Bolton, GB
May 23, 2011 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi Steph

Yes, I did speak with another member of staff who works in an entirely different department. I might as well have taped the first phone call. They both seem to have had the same training. Why would this be needed?
Also, would you have been give the information had you not asked? Would you run your business in this way?

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 10:57 pm EDT

Phoenix, if you read correctly it was UTH who had stated they had have dealt with 1000's of companies. I said my company was successful (both of them and my husbands being a 3rd). The only rat people smell is sad people like you. I asked the right questions Phoenix, this is not inside information like I say just information THAT WAS EXPLAINED TO ME. Looks like I hit a nerve with yourself there in my previous comment, why because I was correct. Why have you not commented on my previous post apart from I know to much... so this would be seen upon as me being correct and you hadn't LISTENED to what was explained to you? Oh and in UTH's defence for dealing with 1000's of companies but used the Facebook platform to advertise... I see Coca-Cola adverts all of the time... this goes for Porsch, Aston Martin and other ADVERTS of big brands... I'm sure these have dealt with millions let alone 1000's but every business could do with more business phoenix... your input seems to be less and less credible and the only answer you have to somebody stating FACTS that we all know from being told of them is that I am all of a sudden an employee of the company? How sad of a world you must live in... I can categorically tell you and everybody else reading this, I have not connection with this company apart from trying there services. Like I say you are quick enough to bad mouth it Phoenix but when somebody who has had a good experience (hassle free) we work for the company... Going back to my previous comment, before you agreed by giving your details over the phone and then before agreeing the follow up call after you gave your bank details (why this is inside information I don't no, anyone reading this all had the same calls right or wrong, or do we all work for the company Phoenix?) Did you research the company first, it is not a difficult question? Did you ask when confirming the follow up call if there was a cooling off period? Was everything made clear to you on both calls like it was to me and oh my friend who I recommended (yes he also works for the company before you ask). I think I smell a rat with you Phoenix, I didn't want to get in to a cat fight with nobody, you all went to town for it being a bad company I have told you there is a good side like most companies. Grow up Phoenix, oh and sorry for hitting that nerve.

E
E
Elemental
Mile Oak, GB
May 23, 2011 11:14 pm EDT

However many and thorough the phone calls; however many questions you ask and get answers to; however good your memory -
The supplier has a clear legal obligation to provide confirmation (the 'Order') - in writing - for you to check and correct/approve. (E-commerce Regs, Law of Contracts, even distance selling althought that's more for consumers than small businesses)
It didn't happen for me, and the document produced by the company itself is published on this forum to prove it.
Therefore apart from many other issues which could be debated The Social Media People failed to conclude the contract. The agreement was not completed. No contract.
Don't believe me (and some won't!) consult the law.

E
E
Elemental
Mile Oak, GB
May 23, 2011 11:17 pm EDT

And the more observant of you will note...

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 11:24 pm EDT

Elemental... Not in all cases... Why have I no order from Google and I did receive a receipt off the company shortly after I made my payment. I have had plenty of dealings with companies over the phone and not many supply the order, Orange being one of them. I apprently entered into an 18 month contract that I never received an order for as everything was done over the phone on a recording, Orange are I would assume a much bigger company and I'm sure they follow the legal requirments needed to trade... I have still got 5 months left to run on this contract.

Surely this would be something if it ment that much you would of asked for (assuming you have/are a client) before you signed up? If that is the case then pursue it in a legal matter otherwise debates like this will continue where people will wrong the wrong or right the right like me. It didn't work for you and you wasn't happy with there service... well I was. It will always be tit for tat. There seem to be a couple more within the comments it has worked for and will always be seen as it works for some and not others.

E
E
Edsarn
Rhyl, GB
May 23, 2011 11:31 pm EDT

Steph84
Where did all that come from? That sounds pretty combative i must say. Are you suggesting I am a time waster from the one small sentence I wrote! Or a small minded person hanging around wasting the time of the Social Media People?
God forbid.
I have been in business a lot longer than six years and if I treated my customers in the way the SMP have treated me I wouldn't still be in business. Its a shame too, as we did all the things you have said we should have done but our experience has been rather different and it has occurred on two levels - the failure to provide documentation, reports and invoices that were supposed to be provided at a certain time and the subsequent failure to provide verifiable proof that they had done so. The second is the liberal use of quite offensive terminology, experienced by most of us, that has no place in a business environment, certainly not one that I am used to.

I think that you will find that the people who have posted on here have done so in utter frustration. I think that most of the effort that people have put in to find out about this company, which is of course very interesting, has been found because their only recourse is to see if others have experienced the same by searching on the internet. Is that a bad thing? It is also interesting to find that the only thing that comes up when you search the social media people or Facebook advertising is the few complaint forums and the website. There is nothing else, no reviews nothing. I find that quite odd.
You may have had a good experience but to lecture other people on what they should have done might make people a little suspicious if only because it is the total opposite experience of ours.

S
S
Steph84
Newcastle-upon-Tyne, GB
May 23, 2011 11:46 pm EDT

No if you read the notes you can quite clearly see that my comments where made at Phoenix.. I answered your post shortly after you made your post... Where I get defensive is associating me as part of this organisation? This frustrates me when I am adding the experience I had with them which because it is the opposite to a few of you on here and in fairness if you read through the comments most of them a postings from the same group of people. I know people who hate Sky but I have no issues with them and would do exactly the same on a board similar to this. I know how it feels to have a group of people making there feelings clear but not when they are not all factual. This stems from the same problem my husband had on a similar board like this that wasn't all that was made out to be so forgive me for being abrupt but the likes of Phoenix who don't really have much of a case like yours make quite a lot of noise. Not once have I aimed any comment at you par the response to your post. If it is that much of a big deal why not pursue it legally... again It will always be tit for tat, you along with a few others didn't like the service... me like a few others on here did like the service. People as mentioned earlier will always wrong the wrong and right the right.

H
H
Hobby Horse
Reading, GB
May 23, 2011 11:55 pm EDT

Just got round to listening to that YouTube piece with 2 rather disturbing phone messages.

I've worked with several lawyers and it is rare indeed for one to phone 'out of the blue' to accuse someone of a crime, as referred to in one message.

Rarer still is for 2 people to have identical voices.

As one of the 'in-house legal advisors' the solicitor shouldn't be too difficult to get in touch with, as indeed would also be true for the Legal Agent Jonathan Barker-Smith (Barclay-Smith?)

And if the company can identify an individual who uses this website 'through I.P tracking', they presumably know who we all are!

I hope Mr Jackson hasn't forgotten that he promised to tell us when the phone number changed.

H
H
humphrey my dog
stoke on trent, GB
May 24, 2011 8:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

bloody hell steph84 if you dont work with them you should, im sorry but you sound just like them. anyway stevie boy has gone a bit quite lately. maybe he is trying his usual tactic, pretend to be a happy customer! i liked the phone call recording of them on badbiz.com it was just like the one i got from them! tying to intimidate and pretend they are big boys in the business world. bollocks they are just a bunch of ---------- trying it on. if they get a few hundred quid of a lot of people they are laughing all the way to the bank, and when things start to catch up with them all they have to do is start another company like they have been doing.

S
S
Steven Jackson
London, GB
May 24, 2011 11:04 pm EDT

Tom Faulkner I dont no what yur problem is ? I have seen enough ###s in the world yes we took your deibt card details and made a cuple of mistakes but its you thats WRONG about us THE SOCIAL MEDIA PEOPLE ARE NOT SCAMS

S
S
Steven Jackson
London, GB
May 24, 2011 11:08 pm EDT

humphrey my dog i HAVE NOT GONE QUIET I LOST MY ACCOUNT AND HAD TO DO A NEW ONE

T
T
Tom Faulkner
Hove, GB
May 24, 2011 11:12 pm EDT

All I've done is present facts, and even offered to allow the company to publish all my documents so they can prove me wrong - or not.
It really does seem like The Social Media People really don't listen - and don't want to listen to real facts and genuine complaints.

The issue is not the people who complain; it is the appalling way their issues are handled.
How much more proof of peoples sincerity is necessary to get the point across?

T
T
Tom Faulkner
Hove, GB
May 24, 2011 11:34 pm EDT

What have I done - except present factual information and offered to be used as a 'test case' for people to judge for themselves.
I am a real customer with a genuine grievance, but it feels like there is absolutely no desire to help people sort out problems.
Reputable companies value existing customers and try to resolve problems in order to drive repeat business. What is the policy of your company?

B
B
BadBiz
Newport, GB
May 25, 2011 12:48 am EDT

Hi there Humphrey, I just need to make one small correction to your statement the phone call recording is on badbiz.co.uk the exact link is http://badbiz.co.uk/2011/05/the-social-media-people-harassment-and-complaints-part-1/ I notice that Social Media People have registered on my forum which is http://badbizforum.com. Sorry I had to do that but there is nothing on the site you mentioned about the Social Media People. I want to go back to this and people need to think . If a customer is happy with their service why would that person be looking at Complaint Websites? Also in relation to alledged IP address searches Steven Jackson alleges to be able to do it cannot be done unless you are the administrator to such a website. So I suggest that anyone who claims they are a good company register on BadBiz Forum so that the IP address can be checked to verify that it is not ones from the company. So I suggest anyone saying good things about this company are nothing more than plants. Also they have typical traits of trying to twist the stories into other stories to get off the subject matter "Orange" has nothing to do with the subject matter of if The Social Media People are a scam. We are gaining tons of evidence on this company and if anyone wants to do a joint claim against them I will gladly get and pay for legals to deal with the matter. As I do not appreciate bullies. It is much harder to deal with someone who will go all the way with you. I have the money, the time and the pateince to deal with them for you.

T
T
Tom Faulkner
Hove, GB
May 25, 2011 7:38 am EDT

I attempted to attach an 'NOTICE OF LEGAL ACTION' document to a message, but this website couldn't handle it (perhaps it was too hot!)
It is posted at BadBiz.com; here:
http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

Have a look and see if you think it was produced by a company which is "honest, with integrity, good business practices and a high level of ethics"

T
T
Tom Faulkner
Hove, GB
May 25, 2011 7:53 am EDT

Getting up early can be so rewarding.
Suddenly The Social Media People is providing real, actual information.

I see that the mistake ridden, legendary 'Terms and Conditions' are now posted for all to see.
On BadBiz, here:

http://badbizforum.com/the-social-network-marketing-company-ltd/the-social-network-marketing-company-ltd-pending-investigation/new/

E
E
Elemental
Mile Oak, GB
May 25, 2011 9:39 am EDT

Does anyone remember posts by ‘TheLoveFist 11’ about 6 or 7 days ago?
Brief exchanges about his/hers being the only ‘Profile’ not visible when the name was clicked on, and the question ‘why’? was asked, and answered in dismissive terms.

It is revealing that the now very quiet Mr Jackson (Director, The Social Media People) wrote in his very next post:
“Thank God we have actually found some sense been talked about on this forum.
Courtesy of TheLoveFist II (who has been a member of this forum a lot longer than any other commenter) and seems to know much more about buiness than any one else:”

So, Mr Jackson approved of TheLoveFist 11’s posts.

How would Mr Jackson (the very quiet Mr Jackson) know how long he/she had been a member?
Was it TheLoveFist 11’s support of The Social Media People and/or other companies owned by the same Directors which got him/her BARRED from the forum?

The reason for the lack of visibility of the ‘Profile’ is explained by complaintsboard.com:
Full quote - email from complaintsboard.com:
“The above mentioned user has been blocked due to violation with our Terms.
--
Sincerely,
Complaints Board Team
www.complaintsboard.com”

Perhaps Mr Jackson (the very quiet Mr Jackson) can tell us why this ban was bar was put in place?

(If anyone wishes to see the original messages I can provide them.)