TideBuy’s earns a 1.6-star rating from 105 reviews, showing that the majority of shoppers are dissatisfied with purchases.
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tidebuy is kind of fraud
I bought a flower girl dress for my daughter. But what they sent me is just a " rag". The dress was made wiht reused cloth. I could see a lot of sewing holes on dress cloth. and even lots of long threads were fluttering out. The dress skirt laces are cut and attachend on dress cloth. The problem is the edges of laces are smoked dirty. The worst thing is they are not refunding me, saying it's still beautiful! Tidebuy is kind of fraud!
the dresses from tidebuy were nothing like real ones
I purchased 2 prom dresses for my daughter that were to be from dave & johnny collection. She tried on at store so we researched to see if we could purchase cheaper elsewhere. Should have known too good to be true. The dresses from tidebuy were nothing like real ones, too short for her to wear and not close to right fabric, beading or fit. I immediately emailed customer service about issue, they said send pics. Then those pics were not good enough, send "this way". Then wouldn't refund because it took too long! I am pissed and will tell everyone I know how bad this company is and a ripoff!
I wasted $300+ dollars on an ugly rag
I ordered a wedding dress and got it in 2 weeks. I was excited how fast it arrived to the USA from China. However, when I opened the package, the dress did NOT look like what was pictured/advertised. I then immeidately contacted them by email with intensive writing and even took pictures to proof how horrible and cheap the fabric used...3 weeks and a half later, they finally responded with a NO for return. I was so sad and disappointed. I even tried posting a my dress and the real picture together on facebook, but she deleted them. I will never order from this site again. I wasted $300+ dollars on an ugly rag.
refund
I placed an order with tidebuy. com over a month ago for a wedding dress... After reading terrible reviews, I contacted them immediately and cancelled my order. Its states on the website that refund will be sent if cancelled within 24 hours (Which it was) over a month later and around 40 e-mails they still havent refunded me. They keep saying I havent given them the information they need, even although I have sent them exactly what they need... Information given to me by the bank. I threaten to take it further and they appologise and then ignore me agin until I complain... Then they send more e-mails saying they still need more info. Does anyone know how I can report this company?
i wish i could take these disgusting ###s to court!
I bought an evening gown as per the picture shown and made payment in full. When the dress arrived it bore no resemblance to the original picture and did not fit although it was supposed to be custom made. I have lodged a complaint and even sent photographs as proof. There has been absolutely no response! This is disgusting. It will be the last time I ever order anything online. I wish I had contact details of a "policing forum" for sites of this nature? Surely it's in the interests of the legitimate sites offering a genuine quality garment to stamp out this type of site which gives them all a bad name? If anyone out there knows of one please let me know. Thank you.
dress not as described
purchased a dress for my daughters graduation ball. It took a long time to receive it and when it did finally arrived I was horrified. It was totally the wrong colour ( we ordered deep blue and got pale lilac), it looked nothing like the dress we ordered and the workmanship was disgraceful. I emailed tidebuy immediately with pictures of the dress we ordered and the one we received. I waited 8 days and having received no reply I contacted paypal who withdrew the money I was charged from tidebuy and investigated by claim. They found in my favour and returned my payment in full after I returned the dress. I found that shipping companies very expensive so I sent it by registered post at a fraction of what I was quoted from a shipping company. I will never order anything from this company again and would advise other people not to buy anything from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
tidebuy is very misleading and extremely disappointing
Bought a long gown based on the picture on the website. The gown material and details are way off from the original. Sent them an email regarding the return and after 2 emails, they replied and want pictures to substantiate the claim. Learning from the other reviews that they won't give a full refund, I may have to give up the effort. No wonder, they are far cheaper than the same gowns shown on the other legitimate websites. Tidebuy is very misleading and extremely disappointing. Have used other websites before in ordering gowns, but this one is such a bad experience.
I have had the same experience from Tide Buy. I purchased a prom dress for my daughter from their website. It was pictured as a elegant, classy and quality dress and what I received was anything but that. The tulle on the dress had polka dots on it which were not in the picture, and the overall dress was mismatched and poorly sewn. After sending pictures to them describing my complaints, their response was sorry but we can do nothing for you but give you a discount on your next order. I would never order or recommend their website to anyone. They are clearly a fraudulent company that takes peoples money and it needs to be shut down.
never received dress
Do not buy from this company! We ordered & paid for a dress an feb 13, 2011 and still have not receved a dress. They asked when I needed it by and I said april 3rd and rita said she would tell the factory. This correspondence started on march 13. She kept saying all the things I wanted to hear because I didn't want to believe I just got screwed. But after being told time after time to be patient and then asking for more time I got fed up & requested a refund. She had the nerve to tell me to be patient because its their busy season - well no $#*! Sherlock! It's prom season and you claim to make amazing dresses at a low cost in a relatively short amount of time. When I asked for a refund because it was obvious I would not get the dress in time she told me no that whenever the dress got here I should just be happy & that if it came too late I could just give it away. So after I went on to tidebuy to log a dispute - which is next to impossible as the page refreshed after every 20 seconds & you lose everything you type. But I copied & pasted and it finally said my dispute was successfull. Well guess what when I went back the next day there was no dispute filed on the purchase. Luckily I went in to paypal to see what my options were on day 44 because to log a complaint you only have 45 days from the day you made payment. So I logged a dispute with paypal & the next day I got a response saying I would have a refund if my dress could not be delivered on time. Then once that dispute was logged rita at tidebuy got real nice & insisted my satisfaction was important & my dispute on their site turned up. But since then rita has gotten back to being unconcerned with my satisfaction & insists I can't have a refund & no one will respond to my paypal inquiries. So today I will escalate my claim in paypal if I don't have a refund. My daughters best friend also ordered from this company but she didn't get it custom sized and she did receive her dress but it looked nothing like the picture & was the wrong color. So they are having all new tulle & beading put on the dress so they now have no savings to show for the dress. Buyer beware! Do not order from this company & if you do be aware of paypals 45 day policy! We need to make sure no one else falls for their false claims and they no longer get to have a busy season.
The complaint has been investigated and resolved to the customer’s satisfaction.
DO NOT BUY FROM TIDEBUY. MY DRESS IS POOR QUALITY AND NOT CLOSE TO THE DESCRIPTION OF WHAT I ORDER. I TRIED TO OPEN A DISPUTE AND IS UNABLE TO GET TO THIS PAGE WHEN I LOG IN! WHAT A SCAM.
I would not recommend this site due to incorrect sizing and very poor customer service
Ordered 2 dresses on 2 feb 2012, 1st dress came within 4 weeks, 2nd dress came today 62 days from ordering. Sent them quite a few emails asking why the delay, kept being told to be patient it is going through quality control. Although the dresses are made ok, the sizes are not what you ordered. Luckily for me I have lost weight since date of order and have dropped 2 dress sizes otherwise they would not have fitted me. I would not recommend this site due to incorrect sizing and very poor customer service.
tidebuy is a complete scam
Tidebuy is a complete scam. I'm trying to file a lawsuit against them at the moment. I ordered my wedding dress from them for 281 US dollars. It is completely horrendous- very poor tailoring and the fit is extremely bad, I sent them over 10 pictures proving the faults in the dress. Their customer service team is of very poor experienced and they keep copying and pasting the same sentences in their e-mails- I have sent over 20 e-mails back and forth and they are only ready to give me 20 US dollars in compensation. I even rang them today, but not to surprise- they don't speak English properly! NEVER EVER BUY FROM TIDEBUY!
total scam
This business is a total and complete scam. I ordered two dresses that don't come near the measurements I sent. Materials used in it are seconds and the quality of the work is nothing short of shamefull. Seams that are not even stiched, while others are reversed with the actual stiching line exposed to the exterior. Eagerly takes payment but pretends not to understand english when I call them. I wish I had read the reviews online before ordering from this crowd. Typicl very low quality Chineese scm business of which you will never het any satisfaction from. Non existant customer service. Kiss your money goodbye.
The complaint has been investigated and resolved to the customer’s satisfaction.
OH MY GOSH! STAY AWAY FROM THESE PEOPLE! I AM GLAD YOU MADE ME AWARE OF THE COST TO SEND IT BACK. I WILL AVOID THROWING AWAY GOOD MONEY AFTER BAD. MY DRESS WAS MADE FOR AN AMAZON FEMALE. IT WAS MADE WITH TWO VERY HEAVY LININGS. I FINALLY BOUGHT A DRESS MADE IN THE USA AND IT IS BEAUTIFUL AND WEARS LIKE A CLOUD. THAT STUPID RAG WAS HUGE, HEAVY AND THE LINING DIDN'T MATCH THE FABRIC. I PAID ONLY $40 DIFFERENCE FOR MY MADE IN THE USA DRESS. WE REALLY NEED TO START BUYING USA AGAIN. THAT CAMPAIGN WAS SO PATRIOTIC AND REALLY DID HELP TO CREATE JOBS HERE IN THE USA. I THOUGHT I WAS DOING A GOOD THING BY BUYING FROM THEM, BUT NOW I REMEMBER THAT THERE IS NO FREE ENTERPRISE IN CHINA...IT'S ALL RUN BY THE GOVERNMENT. SO, IT IS THE "PEOPLE'S REPUBLIC OF CHINA" THAT WILL NOT GIVE US OUR REFUNDS! DO NOT BUY FROM THESE PEOPLE. I HAVE WARNED YOU!
I can totally agree with you, i'v just received my dress from Tidebuy and its nothing like the picture and its so badly made, the zip dos'nt work also the size is wrong, I ordeded a us size 12 and its more like a size 8. Im so angry with my self for not reading the reviews first.
wrong size
I ordered my wedding dress on December 7th 2011. The dress came in a plastic wrapping. I opened the package and the dress was folded up (not cool). The dress was beautiful BUT the lining of the dress was dirty! If that wasn't bad enough the dress couldn't fit! I was pissed!
I email tidebuy that same day and it took them 3 days to respond back. They said I needed to upload a video of me trying on the dress...I did that and it wasn't enough. They said I needed to take pictures of me in a thin t-shirt of my hips, waist and bust...I did that and it wasn't enough. They said I needed to take measurement of the dress and I did that and it still wasn't enough.
I am normally a size 10 but I ordered a size 14 just to be on the safe side but I guess it wouldn't have matter because my dress was still made too small. Tidebuy then said that it appears that my hips are bigger than what they made the dress to fit but they want me to measure the dress to double check. I did and they said "we realize that the dress hip measurement are smaller than your hips but because their was a wrinkle in the dress when you measured it the measurement is inaccurate". REALLY! a wrinkle made such a drastic change in the measurement! My measurement is as follows 34, 32 and 43. The hips of the dress was 35 and my hips are a 43.
They told me all they could refund me was $20. I paid $210 for a dress and veil that I cannot wear. I was beyound upset. I decided to call the number they provided and at first it seems like the number isn't a working number but u need to google their area code which is 011 cause if you don't put that area code in front of the number you would never get through. I call them and they was RUDE! They can't speak english to save their life! All the women kept saying "no full refund call back monday". I ask to speak to a manager and the got off the phone started talking angrily in her language came back on the phone and said "no manager call back monday".
I have the emails and pictures that I have sent tidebuy and their responses if no one doesn't believe me. Just email me at [protected]@live.com and I will send u the pictures of the dress and their emails etc. DON'T BUY FROM TIDEBUY! DON'T DO IT DON'T DO IT DON'T DO IT. Horrible horrible. I am sure their are sites that are better and more professional than tidebuy. DON'T BUY FROM TIDEBUY!
Also their site said it takes 7 days to rectify the dispute well they took 3 months. On march 23rd 2012 is when they told me they are going to refund me ONLY $20.(remember I ordered my dress on december 7th 2011) If you don't email them atleast 3 times in one day they are not going to respond to you. They take at least 1 week to respond to your email.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had bad experience made me feel stupid and guilty
I had bad experience made me feel stupid and guilty. Before 6 I decide to purchase dress to my sister for her party, by sudden i notice website has nice picture of dresses and so many thing with cheap cost and free shipment. I bought that dress and wait for 25 day then the dress arrive my country and my city I contact with them they ask me to go to the famous place to get that dress (even the company for shipment was bad they did not come to my home). I got that dress which covered with black plastic not even in box, from the covered I felt that that will be bed. I open it and i really shocked I was about to cry it's worse dress i have see in my life this is not what i chose totally different bad martial and design .they are cheating people.
Don't even think to buy from tidebuy. I am having a very bad experience with them. They sent me the dress after almost a month as I placed the order. The dress is very bad sewed, very poor quality. I have e-mailed them, but there answer was like "please keep the dress, we hope you are a good customer". How can I keep the dress if I will not wear it as it's very poor made? I have called them. Very poor English speakers Chinese (with American names). No result. Now they tell me that one month has passed away and there is nothing to do. One month of no customer help and theres nothing to do further. Very disappointed and bad experience. Be AWARE! don't go with this company
it is the worse and most unreliable online shop I have come across
Even though I received the dress I ordered when expected and it looked as expected, the zip is faulty. I have therefore been trying to send it back to get a refund but they are doing everything they can to discourage me- they pretend like they do not understand what the problem is or that they cannot see the pictures I send them to show them where the problem is... It's been 15 days since I have opened a dispute and each reply I get is more frustrating than the previous ones. At this rate, I have no idea whether I will get a refund or not, but the best advice I can give you is DO NOT BUY from TIDEBUY because if there is something wrong with your item, it is unlikely that you will easily be able to return it and get your money back... It is the worse and most unreliable online shop I have come across.
won't cancel order and refund, won't respond
I placed an order for three prom dresses on January 16, 2012 and a second order for a fourth dress (two for each of my girls to try on and decide which dress they liked/fit better for their senior prom) on February 27, 2012. To date I have only received two dresses, neither of which look like the pictures shown on their web site. I have tried calling, emailing, messaging through their instant chat feature on their website but I get no response. Tidebuy.com states that production time for the dresses is 22-28 days. One of the dresses ordered on Jan 16th has still not been received and it has been 56 days. Out of frustration, I have asked that all my orders be cancelled and that I return the two dresses I have received so far. I am met with resistance with respect to returning the dresses and absolutely no reply to my request to cancel the orders. I have spent $653 with Tidebuy and I want it back. This company has awful business practices. I am not even sure where to go to get help of file a complaint to rectify this matter.
Please let me know why my order can't be completed. I have finished and put my credit card information then, the page crashes and don't let me place the order well. I don't know why because tideway ships to Puerto Rico.
I need help, I need to buy my dresses soon.
My order number is: 1761896
I purchased a smart watch from Tidebuy TWO MONTHS AGO! I am yet to receive the watch! I am extremely upset with the customer service of this company!
My daughter purchased a dress from this site and before 24 hours were up found out she could not attend her prom so we cancelled the order in accordance with their "cancellation policy" which read "Orders canceled within 24 hours of payment confirmation will be eligible for a full refund". We notified their customer service via email and also canceled the order on the website but received NO response. Concerned with this we contacted PayPal about the vendor and they filed a dispute. Tidebuy has never responded to our emails and shows our order as disputed and not canceled on their website, They have also now changed their "cancellation policy" to read 12 hours instead of 24 - however, I made screen shots of their site when I canceled so I could show Paypal with the dispute. Paypal will refund my money but these guys are CROOKS! DO NOT BUY FROM HERE!
The above complaint is correct about Tideybuys extremely poor business and customer service. In addition to my problems with tideybuy, BillMelater (a paypal service) is billing me for items that were returned to tideybuy which were returned because the order site would not allow me to cancel a second order place in error. I refuse the package at the post office and the package was return to the company. Tiebuy refuses to credit my account with BillMelater and BillMelater has not address the issue with them but continues to harass me about a purchase that was return and Tidebuy has acknowledged the return. Please post how I should go about filing a complaint against both companies.
dont buy from tidebuy
I paid more than USD1500 for this wesite.
I never had such this bad experience with my online shopping like this before.
I was pissed off too, i stupidly ordered more than 10 dresses from them. As i thought the price was so cheap as what it look on the website. up till now i still haven't received another 6dresses it more than 50days already. some dresses which arrived was not look the same as the dress on the website what i received was just look so ugly cheap, cheap material and many headaches along the way.
BETTER DONT BUY FROM TIDEBUY, so you wont be so headache like i do. pay for reasonable price than stupidly cheap and expect gorgeous look...no way only stupidly cheap look arrive..
I paid more than USD1500 for this wesite.
I never had such this bad experience with my online shopping like this before.
I was pissed off too, i stupidly ordered more than 10 dresses from them. As i thought the price was so cheap as what it look on the website. up till now i still haven't received another 6dresses it more than 50days already. some dresses which arrived was not look the same as the dress on the website what i received was just look so ugly cheap, cheap material and many headaches along the way.
BETTER DONT BUY FROM TIDEBUY, so you wont be so headache like i do. pay for reasonable price than stupidly cheap and expect gorgeous look...no way only stupidly cheap look arrive..
The complaint has been investigated and resolved to the customer’s satisfaction.
formal dress
I have ordered a dress on 5 January 2012 for a family wedding from Tidebuy.com. On the picture it was shown as really smart. When I received the dress yesterday 22 February 2012 (much later than shown on the website), the colour was different from the one in the picture, the jacket is a size or two smaller; the dress has at least 6 stains on it; the sequins are not like the dainty ones as shown on the picture but they are really big and some of them are even scratched, and the worst of it all is that the quality of the sewing is horrible! There are even parts where it shows that the dress was re-done...the dress definitely cannot be worn! I am really disappointed about the money I have paid $ 168. Can I sue them and have a refund at least? Attached there are photos...
Hi I was about to try Peri dresses but look at morilee.com and it tells you that all those site that sell their dresses are counterfeit and cheap. It have over 30 website like tidebuy and tbdresses.com that copy their dresses and sell them for cheap but the dresses are made horrible. You may want to check it out. Now I am rethinking ordering my dress online.
Hello, I also have purchased my wedding dress from Peridress. The dress arrived in time. It looks amazing! Very good fabric and exquisite seaming handwork! I am in love with it! Thanks for Peridress’s dress and their best price! I will purchase more dresses from Peridress in the future.
Hi. Maybe next time you can try peridress.I bought a bridesmaid dress from peridress.com. of chiffon fabric arrived today and I couldn’t help wait any longer to try it on before the mirror. I must say it is very gorgeous than the picture on the website, the exquisite beading work is one of the most beautiful details on the bridesmaid dress. It fits me perfectly and the dress size and color is exactly of I required. I think Peridress is a reliable bridal shop online for your dress selections. I love peridress. And I will do further business with peridress.
the product was not made proper, and extremely badly
I want to warn all potential buyers on the site of TIDEBUY. I bought a wig for my wedding day. I took an advance of over two weeks so I can get it in time (according to their promise between 2-8 days delivery) wig came after dozens of emails only a month after the deadline. The product was not made proper, and extremely badly. Severely disappointed again after countless emails without any responds from their part. Finally i received a reply that they are willing to "compassion me" ... And give me a credit of $ 10 for the next time I'll buy there ... Completely ridiculous . I had paid nearly $ 300 the Wig worth for the garbage… maybe ten dollars. So please! If anyone thinking of buying there please run away like from fire burn from this site where people liars and never get close to the product you order.
terrible dress wont refund!
I cant believe how terrible this dress is and website! If i don't get a refund or e-mail within the next week I will try and get trading standards on them. Most of my school year was going to buy from them now i will warn all their customers off if they don't help me out with the problem they've made. The dress is shocking quality and size! I've had a complete nightmare i ordered a size 16 ( a size up from me so it wouldnt be too small ) its come as a size 6. Unreal. I complied with all their instructions and they are just messing me around until the refund date goes out of date. I sent them photos 3 times now and they still say they "cant see them" even if the sizing thing is my fault the quality of the dress and the zip doesnt work either! Fuming.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought 2 pair of shoes with Tidebuy and they delivered 2 horrible pairs completely different from what I ordered. I email them complaining and they said there was nothing they could do as the shoes they sent me were even more expensive the ones I ordered! They have no respect with the clients in my opinion!
Terrible company and bad customer service...
Tidebuy is the worst website I've ever buy from. I bought a dress and sunglasses the dress' size not as I required, the cloth is full of spots, the model is not as the picture as the waist is on my legs and the finishing is very poor. Sunglasses was broken because of the poor wrap. when I opened a dispute they told me that they can give me 20$ for the dress to repair (the dress' price is 137$) as coupon not as money so that I can use it only to buy again from their stupid site. even their manager has not time to see her costumers problems. It's an awful site don't buy anything from it. Even I can't write bad reviews neither on their website nor on their facebook page.
If you want to purchase dress on line, I really want to recommend Peridress to all of you.
It is my real experience from peridress.
I have ordered one wedding gown and two bridesmaid dresses with Peridress. I am very pleased with all of the services put in these dresses, from exquisite tailoring to quick delivery. Now I have the package in my hands. I must say that they are so beautiful and no need to subject to any alteration. How superb the craftsmanship is! All beading details are just gorgeous! I appreciate all staffs' great patience with this anxious bride. I will recommend Peridress to my friend. And I also will purchase more dresses from Peridress in the future.
Once again, thank you, Peridress.
Oh, I am sorry to hear that. I understand your feeling. I think it time to change the web site. I suggest you choose Peridress. It is really a nice web site. It offer pretty nice price, the most important is their dresses are very nice. I just cost $300 for my wedding dresses!
I think you will love this web site too. Good Luck.
Oh, I also purchased my wedding dress from peridress. My wedding dress came to me 6 weeks after I ordered. When I was unpacked it to show before my figure, I must say I was thrilled to try it on. I found the dress that I wanted in a bridal shop, but it was way out of my wedding budget. I was charging less money and it was the dress of my dreams. It fits perfect. It made it more than affordable. I couldn't be more pleased with the timely service and care with such an important event. Now, I just want to say 'Thank you ' to them. They gave me a surprise. I have saved a lot of money.
I'd like to recommend Peridress to you. Normally, I don't leave comments after making an internet purchase, but I have to let other brides know how amazing and wonderful wedding dress it is! When I found it on their website I could not believe my luck. I was searching the internet looking for something similar, when I found Peridress. I was a little bit of nervous about purchasing such an important item on the internet, but after the express package came here! My dress arrived one week early and created to my exact specifications! Thanks for all of their help and making it possible for me to have the dress of dreams I will recommend them to any of my friends which get married in the future. Now, I just want to say THANK YOU, Peridress!
Ive had exactly the same problem. Ordered 17th November for occassion on 10th December. Eventually arrived 23rd December after numerous e-mails. Dress was draped all wrong and had tear that could be clearly seen. Sent photos, and like you they said they didnt get them. Sent more photos, was offered $5 refund, said no and would contact trading standards was then offered $20 refund. I tried to cancel the dress when I realised it would not arrive on time but was told only would get 10% refund. The dress is definately the size that was ordered, as like you I ordered a size bigger than I take and it does not fit. I contacted paypal but was outwith the 45 days (only by a few days). Have you contacted trading standards and what did they say about it.
Oh. I am sorry yo hear that. I order my wedding dress from Peridress. I really love the dress Peridress sent to me. It is well made of good satin fabric. The perfectly cut silhouette is so simple, even more beautiful than the picture on their website. When I placed an order on the select wedding dress, I felt a little bit skeptical about its real quality when reached. As result, it took my breath at the moment of unpacking the express package! Now my friend in the accompany of purchasing the dress was considering her wedding dress also from them, not only for excellent dress quality but also for nice and warm hearted services! We will highly recommend the online dress boutique to all relatives who had wedding plane in the next spring!
it looked great but... yes there is a big but
We were looking for good online value and found tidebuy on facebook. It looked great but... Yes there is a big but!
First, we (My fiance sarah and me) clicked like and they promise a $20 coupon. We never received it. There were many complaints on their pages about this. Even worse, more than 50% of the posts on their wall were people complaining - one lady received a wedding dress with a hole in the top layer, rips on the seams which were not sewn straight and rough scissor marks. Another received a dress that should have have lots of white or clear beads on the front - the dress she received had all black beads. There were many other complaints. For some reason, during november, nobody from tidebuy seemed to monitor the posts and a most of the comments were negative. Then this week, tidebuy began to monitor the wall again and removed all the negative comments so that what people now see is only the positive ones. In other words, tidebuy do not want people to know the truth.
Tidebuy is not a factory. It is a portal where hundreds of factories sell their products. All the images shown there are stolen from big designers and these factories make cheap copies of them. Some are quite good but many are a disaster. So while some people are lucky and get reasonable quality, many are not. It's like a lottery. Personally, for an important event such as a wedding or a prom, I would prefer to pay a little more and be sure of what we're getting than take a chance of being one of the many hundreds of unhappy customers.
Absolutely dreadful, I will continue to fight my corner with them I am not prepared to throw away hard earn money on this rubbish, this mornings email they wanted me to take the dress outside to take pictures of it in daylight, they say its Lilac (thats what I ordered) and it is purple, they say its a UK size 14 and it wont go over my thighs and the jacket doesnt fit my ten yr old grandaughter, and as for the workmanship well dont think I have to say anything about that, I am not going to go away I will take this the whole road...
THIS IS THE SORT OF RUBBISH YOU HAVE TO DEAL WITH! AVOID THEM LIKE THE PLAGUE.
Thank you for your email and sorry for any inconveniences that we brought to you.
We have submitted $25 to your paypal account, so would you please accept it and keep the dress? if you don't like the dress, you can send it to your friends or sisters, believe that they will appreciate your generous, or you can sell it.
But if you ask for a full refund, you should send the dress back, and so sorry to tell you that the shipping cost will be at your own cost according to our return and refund policy, I don't think it will be a good deal to you, please think about it, we really appreciate your kind understanding, thank you very much.
I purchased a dress for my daughters graduation ball. It took a long time to receive it and when it did finally arrived I was horrified. It was totally the wrong color ( we ordered deep blue and got pale lilac), it looked nothing like the dress we ordered and the workmanship was disgraceful. I emailed tidebuy immediately with pictures of the dress we ordered and the one we received. I waited 8 days and having received no reply I contacted paypal who withdrew the money I was charged from tidebuy and investigated by claim. They found in my favor and returned my payment in full after I returned the dress. I found that shipping companies very expensive so I sent it by registered post at a fraction of what I was quoted from a shipping company. I will never order anything from this company again and would advise other people not to buy anything from them.
DO NOT BUY ANYTHING FROM THIS WEB SITE. This is the last message that I have sent about a horrific dress, it has literally taken me months to get responses back from them. And their return policy is a joke! And this is the 4th email I have sent them in 3 months, all say just about the same thing!
You word is not good enough, they want pics and all sorts of other crap! So now I am fighting with them to get almost $200 USD back. And now I am getting the credit card company involved.
I WANT A RESPONSE TODAY PLEASE, TO THIS EMAIL, THIS IS THE EMAIL THAT MATTERS
NO invoice was included in the shipping of this dress. SO how am I supposed to give you an order number when someone at YOUR company clearly cannot do their job.
The first picture is the picture you have on YOUR web site, and is the dress WE THOUGHT WE ORDERED.
The last two pictures are of the dress WE RECIEVED IN THE MAIL. These two dresses ARE CLEARLY NOT THE SAME. They are not even close to the same color. The lace on the skirt is cut straight on the bottom in the picture it is not cute straight in person. There are jewel embelisments arounf the top of the dress that are NOT PICTURED AT ALL on the web site.
THIS TWO DRESSES ARE NOTHING ALIKE. WE WILL BE HAPPY TO SEND THE DRESS BACK, AT COST TO YOU, BECAUSE THIS HAS BEEN SUCH A HASSEL, AND BECAUSE YOU SOLD LOW QUALITY MERCHANDISE THAT IS NOT WHAT YOU ARE ADVERTISING THAT YOU SELL. SO YOU IN REALITY LIE TO YOUR CUSOMTERS, AND HAVE NOW COST ME A DRESS FOR A WEDDING. I WANTEDTHE DRESS IN THE PICTURE, I DID NOT GET ANYTHING CLOSE TO THE DRESS IN THE PICTURE.
Anyone considering purchasing through Tidebuy should steer well clear and avoid the stress and hassle of dresses that differ from the one that they order, not matching description or picture. I even ordered larger than necessary to be sure the dress would fit and it still did not. I requested a refund based on the fact that it was not as described or pictured but was told that I should feel sorry for whoever made it as they had tried their best and that I should try to have more understanding and try to like it! how ridiculous I The website states a returns policy, but believe me, there is no returns policy as you are either ignored or made to feel bad without ever actually getting what you want, your money back!
This company is awful. I had a destination Wedding, but had an at home reception and I order a short white $#*!tail dress from this site. I got it and it was very cheap looking and the zipper was very difficult to zip up. It would zip but it was difficult because it would get stuck. I emailed to take it back because i don't think i should have paid $160 for a dress that's zipper is hard to zip, and they wouldn't take it back. So I decided to wear it since I paid so much for it, and I was ready to get dressed for my recpetion and I put the dress on and again i had it zipped and the zipper broke right before my recpetion so I didn't have a dress to wear. I emailed them pictures and they said the following:
Due to your dress was custom handmade, little sewing issue is allowed. For freshly made zipper, this is a very common issue. We advice you to keep the beautiful dress which is specifically designed and handmade for you like no other dress in the world. Please note that we are not a re-seller, which means we don't have any products in stock. We are a manufacture that make your dress exactly according to your purchase request. All the dresses are custom make so we don't resell dresses. So return means all the energy and cost we have spent on the dress will be in vain.
Do not buy a formal dress from Tidebuy.! the quality of workmanship is like a two-yr old made the dress and when you try to complain about it you're told "too bad " and that is if you can manage to communicate with them on their website which resets itself every few seconds so no matter what you try to message them. it does not go through! I was not charged shipping costs..Thank God for something! Lesson learned. DO not buy from this company!
I ordered a prom dress from here along with a friend, hers arrived pretty quickly but was of poor quality and of a different fabrice.
It took over three months of constant emailing and pathetic replies from the company to finally recieve the dress. And it doesnt look the same and had loose threads and poorly cut fabric.
They asked for photos of the problems with the dress but they will not upload to their site and they say they cannot do anything about it!
DO NOT BUY FROM THIS COMPANY! WASTE OF MONEY!
I ordered my WEDDING DRESS from this company. When I received it, I noticed there was a red stained on the inner layer (its satin with lace over it). Went through all the correct channels to try return the dress. Was first told the red stain was blood & to basically f*ck off & get it cleaned. Am exchanging emails with them for the last 2 weeks and there customer servic is appauling. They have no interest in keeping customers happy. Anyone out there even thinking about ordering off this site I would highly recommend that you rethink your decision...
I bought two dresses from this site. When the dresses arrived they were terrible quality and were not as the picture showed. One of my dresses had a pin sewn under the chiffon and cannot be removed and the other dress wasn't even made from the same material shown in the picture. I tried to get a refund on the dresses however they wouldn't listen and kept saying they are perfectly fine when they obviously weren't and I showed them photo proof. The dresses also didn't fit. So I'm stuck with 2 dresses that are crap and 2 small so unwearable and I'm pretty sure no one else will wear them so i have wasted a lot of money.
please, stay away from these guys, don't repeat my mistake
The dress I ordered from this company only remotely resembles the catalog picture and is impossible to wear. It is stiff and ugly, and very poorly constructed. It was made, according to the return address, in some village (!) and doesn't have any tags on it.I submitted the complaint on the quality and hope to get a refund, although very little hope for that... Please, stay away from these guys, don't repeat my mistake!
Dear Customer,
On behalf of tidebuy.com, I would like to apologize for the inconvenience you have experienced while shopping with us. We very much appreciate your feedback and comments as we are constantly trying to improve our products and service.
I encourage you and all other customers who have any issues with tidebuy.com to please contact me at :service@Tidebuy.com
Again, we are terribly sorry for the trouble.
Regards,
www.tidebuy.com
TideBuy Reviews 0
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About TideBuy
One of the standout features of Tidebuy is its extensive selection of clothing and accessories. The site offers everything from casual wear to formal attire, with options for men, women, and children. Customers can browse through a variety of styles, including trendy pieces, classic designs, and unique statement pieces.
In addition to clothing, Tidebuy also offers a range of beauty products, including makeup, skincare, and hair care items. The site features top brands and a variety of options to suit different skin types and preferences.
For those looking to spruce up their home, Tidebuy offers a range of home goods, including bedding, curtains, and decor items. Customers can find everything they need to create a stylish and comfortable living space.
One of the benefits of shopping with Tidebuy is the company's commitment to customer satisfaction. The site offers a 30-day return policy and provides excellent customer service to ensure that customers are happy with their purchases.
Overall, Tidebuy is a reliable and affordable online retailer that offers a wide range of products to suit different needs and preferences. With its extensive selection and commitment to customer satisfaction, it's no wonder that Tidebuy has become a go-to destination for online shoppers.
Tidebuy is a legitimate online store that sells a variety of fashion items, including clothing, shoes, and accessories.
No, Tidebuy is not a scam. The company is a legitimate online retailer that has been in business since 2010.
Tidebuy has mixed reviews, but the company is generally considered to be reliable and trustworthy. Customers should research the company and read reviews before making a purchase.
Tidebuy allows customers to shop for and purchase fashion items online. The company also offers a rewards program for loyal customers.
Tidebuy provides customer support through a live chat feature and an online contact form. The company's customer service is generally considered to be average.
Tidebuy is upfront about its pricing and does not have any hidden fees. However, customers should be aware of any additional costs associated with shipping and customs fees.
Tidebuy guarantees the authenticity of its products and offers a return policy for defective or incorrect items.
Tidebuy has received some complaints from customers about shipping times, customer service, and quality of products. However, the company has also received positive reviews from satisfied customers.
Tidebuy is an independent online retailer and is not affiliated with any other companies.
You can determine if Tidebuy is the right online store for you by researching the company, reading customer reviews, and comparing its prices and selection to those of other online fashion retailers.
Tidebuy offers competitive prices on fashion items by sourcing its inventory from multiple suppliers.
Tidebuy offers various shipping options, including standard shipping and expedited shipping. Customers should review the company's shipping policies carefully before placing an order.
Yes, Tidebuy offers international shipping to many countries. Customers should review the company's international shipping policies carefully before placing an order.
Tidebuy has a return policy that allows customers to return items within a certain timeframe for a refund or exchange.
Yes, Tidebuy offers a rewards program for loyal customers. Customers can earn points for purchases and other activities, which can be redeemed for discounts on future purchases.
Yes, Tidebuy provides order tracking information for customers to track their shipments.
Tidebuy offers occasional discounts and promotions to its customers. Customers should check the company's website or sign up for its email newsletter to stay informed about these offers.
No, Tidebuy does not have a mobile app.
Tidebuy provides customer support through a live chat feature and an online contact form. Customers can also contact the company through social media.
No, Tidebuy sells a variety of fashion items for men and women, including clothing, shoes, and accessories.
Overview of TideBuy complaint handling
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TideBuy Contacts
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TideBuy phone numbers+86 29 6853 2863+86 29 6853 2863Click up if you have successfully reached TideBuy by calling +86 29 6853 2863 phone number 16 16 users reported that they have successfully reached TideBuy by calling +86 29 6853 2863 phone number Click down if you have unsuccessfully reached TideBuy by calling +86 29 6853 2863 phone number 3 3 users reported that they have UNsuccessfully reached TideBuy by calling +86 29 6853 2863 phone number+44 12 2445 9798+44 12 2445 9798Click up if you have successfully reached TideBuy by calling +44 12 2445 9798 phone number 6 6 users reported that they have successfully reached TideBuy by calling +44 12 2445 9798 phone number Click down if you have unsuccessfully reached TideBuy by calling +44 12 2445 9798 phone number 1 1 users reported that they have UNsuccessfully reached TideBuy by calling +44 12 2445 9798 phone number
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TideBuy emailstidebuydress@tidebuy.com100%Confidence score: 100%Supportservice@tidebuy.com100%Confidence score: 100%Support
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TideBuy addressNo. 163/165 Aleja Krakowska Road, 05-552, Łazy, Poland
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TideBuy social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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DON'T BUY ANY DRESS OR CLOTHES, THE USUAL SIZE ARE NOT RIGHT, THEY DON'T WANT TO GIVE THE MONEY BACK, NO REFUND, THE "FREE DELIVERY" ARE ACTUALLY A TRUELY LIE, YOU'LL HAVE TO PAY AFTERWHILE THE TRANSPORTER. THIS IS A SCAM! DON'T BUY ANYTHING!