Tiger Wheel & Tyre
Reviews and Complaints

Good day

I'm very unhappy with the fact that they lost my tyres. I bought 2 tyres.

Even if they are not new I still want them.

I thought it was in my boot, when I got home I called them and they said they will keep it.

Went monday and they could not found the one.

I will go to hello peter and will not rest until they help me with this.

Regards mrs kettledas

My name is Moeti, on the 02/11/2023 I bought a car Battery at keywest tiger wheel and Tyre in Krugersdorp. The battery was for the Cx5 in free state welkom. I went to free state with the battery and when I get home only to find that the problem with the vehicle is not the battery but mechanical problem. On Monday 06/11/2023 I returned the battery to welkom tiger wheel. The manager told me that because is paid by rcs card he can't take it, I will have to go back where I bought it. I tried to explain to him that is not possible but he refused. I then took a battery to Krugersdorp to be processed. The manager in welkom was so rude that he listened to no one. I never forget what happened to.

Hey sir or madam today I send my wife to tiger wheel and tyre for wheel alignment she was driving a mercedes benz A class registration number FW 96 XD GP where she meets this guy by the name of Simon he help my wife where he end up telling my Wife to pay him R600 for the work done where they was no Sela person involved and they didn't give her an invoice if I have a problem with my car what will happen because I don't have an invoice for the work done it's the way you work or what or the guys are stealing for the company or you don't pay them enough as a company?

I’d like to express my disappointment and anger at the bad bad service. I took my car to get 2 new brand new tyres on the 25 November 2022 at Maponya. I got a call my car was ready and went to go pick it up.I drove my car on Sat to go to Randburg and parked it for the rest of the day. Today is the 27 November 2022, I drove home and got a puncture on the very same Tyer which was replaced only to find that the tyer is an old tyer and not new. Looked at the other tyer found the same. This is disgusting service and very disappointing. I took pictures of the tyres and will surely go to the dealer tomorrow.

This is the worst service ever and will definitely will warn everyone about this incident.

I am shocked and very disappointed with the service at this branch.

Got there at 7:30. Was told the place only opens at 8 but there are already 3 people ahead of me in the queue!

How does that work?

Then while waiting Dewalt’s friend pops in for a tyre change and queues are all forgotten!

A car is parked in front of this car while he is given priority so I don’t see too much!Owner of car dishes out cooldrinks-shares a cigarette with Dewald and goes on his way while I sit there staring out the window!

No explanation-just so shoddy and sad

Definitely won’t be using these guys again!

They are busy but that is not how you treat people!

Tiger Wheel & Tiger Savannah, Polokwane

Het my bakkie ingevat laat wiel vervang word deur versekering. Gavin het gese wiel sal vervang word, met balansering, wheelalliment. Hy wou ander 3 wiele ook vervang, maar versekering het dit afgekeur. Ek het bakkie terug gekry en stuurwiel het geruk op 80km per uur. Ons het so afgery Durban toe. Het versekering in kennis gestel en vir Gavin. Ons het bakkie daar na Tiger Wheel & Tiger in Amanzimtoto gevat en daar het hulle wiele gebalanseer en volgens tegnikus daar was die wiele ni gebalanseer nie. Die bakkie was na dit reg geen geruk op stuurwiel nie.

Ons is glad nie tevrede met diens by Savannah tak nie. Gavin het ons bakkie en lewens ingevaar gestel, deur nie die werk na wense te gedoen het nie. En ons moes 'n 1000km se ongerief verduur het.

Before covid I put brand new tyres 195 55 15
Velocity my company has been dealing with Tygers wheel for 10 10years on cash base

So I put new tyres on an Dey did not do the camber bending properly at all

After like 2 years wen was so to go out
The they kept postponing me

Saying Dey too busy or out of date
Even my tyres are damaged due to dis
Now I have to buy new.
ON WHOS COST

IM VERY DISSAPOINTED!

My no is [protected] DR MOOLA

My name is Leon Fuma, On the 16th of September 2021, I visited Tiger Wheel & Tyre 2nd Avenue Cape Road Newton Park in Port Elizabeth with my wife. The purpose of my visit was to get my car inspected for Discovery insurance.
The person who attended us was a lady called Bianca van Loggenberg.
She checked the Tyre threads and told us that the front tyres need to be replaced. We went to the second hand Tyre shop to buy tyres as we had no enough money at the time for new tyres. We came back. She again checked the tyres and told me again that the tyres are worn out. We went back to the shop and exchenged the tyres. On the 17th I went back to Tiger Wheel and Bianca checked the tyres. The thread was good but she told me that the width of the Tyre is not right. I told her that the policy schedule is silent about the width of the Tyre so if the thread is OK then she should pass my car. She did not want to do that and I phoned my wife and told her that seemingly no one wants to assist me there. Bianca angrily said that "That's [censored]. " I became so upset and asked her why is she insulting me, she said I am talking nonsense, I went inside to talk to the manager who ignored the fact that I was insulted and asked what was the problem with the car. I told him the story. He went outside and as we went out I was asking if it is OK at Tiger Wheel for the customers to be insulted instead of assisted. Bianca did not show any remorse instead she wanted to continue insulting me. The manager told her to go inside. Ultimately she went inside the shop. The manager called a guy called Johan Kitching who was a second opinion for Bianca to explain. He told the manager that it was the third time I came there. The manager checked the tyres and Mr Kitching told him that he said I must concentrate on the front tyres.
The manager then left Mr Kitching to assist me. But surprisingly he did not apologise for the fact that I was insulted nor asked Ms Loggenberg to apologise.
Mr Kitching said I must come with my wife so that he can download and activate the app on her phone.
On the 18th September we went back to Tiger Wheel. I thought the manager or Ms Loggenberg would apologise when they see me, which was not the case. They both ignored me. The manager did not even ensure that I was OK he did not even greet me.
The only person who made me feel better was Mr Kitching. I commend him. He was calm and ensured me that he will help me to my satisfaction.
I am not okay with the fact that I did not get an apology for being insulted and even the manager did not make sure that I was okay after being insulted by his staff member. I would like them to be dealt with immediately because I cannot shake the fact that this behavior was influenced by racism.

Good day, I took my car to Tiger Wheel & Tyre Menlyn on Saturday 31st July, as on Friday evening I hit a pothole. When I arrived I asked them to please check my front right tyre and back right tyre for any punctures, bubbling, etc and then do alignment thereafter. They took the above mentioned tyres off to check them and advised that they were all fine. They then told me to bring the car back on Monday for alignment, as they were closing at 1pm. It wasn't even 1pm and they were trying to chase me away so that they could lock up ASAP and then go home. I told them that I reside in Johannesburg and need my alignment done before I leave for Johannesburg later that afternoon, as I did not want to wear out the edging of my tyres. They advised that they will assist me then, they literally did my alignment within approximately 15 min, which I was under the impression it takes longer than that. My alignment is still completely out and my steering wheel isn't even straight now. They closed immediately as soon as they were done with my car and when I drove off and realised the alignment was still out and my steering wheel was not straight, they had already left. I paid R425 for a service that was rushed and wasn't even done properly. Hopefully there isn't any damage to my tyres from my trip to Johannesburg with the alignment still being out. I would like a refund immediately, so I can take my car for alignment at another Tiger Wheel & Tyre, or I would like another Tiger Wheel & Tyre to check all my wheels for any damage due to the above and do my alignment again. I would like this issue to be resolved immediately and for someone to contact me on [protected] with a solution as soon as possible please. I am a regular customer of Tiger Wheel & Tyre, so please ensure this gets rectified and I get feedback ASAP. Kindly note that the staff were very friendly and helpful, I am just frustrated that I paid for something that wasn't done properly and could have caused further damage to my tyres now. Kind Regards, Sabrina Hargreaves

Good day

I am writing this complaint with utter disappointment by the appalling service received at the Soweto Klipspruit valley road Orlando West on the 15 April 2021. The staff at that branch lack the definition of service.
I was waiting in line to waiting to be serviced and when it was my turn to receive assistance the consultant by the name of Nyeleti told me that was at she wanted to help another customer that was waiting behind me . She did not have the courtesy to ask whether or not it was ok with me. The customer then proceeded to say that he doesn't mind waiting and I should be helped as I was first in line which replied "No she'll wait".
I left there highly annoyed and called the branch manager Sape Maluleke to convey my experience.

Based in the treatment i received I have decided to sought business elsewhere (Minty's)and will continue to do so.
I recommend you intervene by empowering your staff members with the skills to deal with customers. Sadly my husband once mentioned that the service at the branch/franchise left nothing to be desired.

I will NEVER recommend anyone including my business to your company.

Regards
Charmaine Moola

Hi,

Mail sent to TWT Germiston on 27 January

With no reply, pathetic!

Hi Andrew.

Hope you doing well. 

I've visited you on monday 25 January.

Please see attached fotos of SP SPORT FM800 205/40R17 both front tyres I fitted at your place in October 2020, CN50DDGP, 3 months later.

*Not to mention the tyres I did prior that cracked photos also attached, look at the amount of tyre still left on them, they were HTRV something same size. Please check my history and that I'm doing tyres and wheel alignment and all when I fit tyres, I'm really not happy with the quality of tyres you are selling.

You said your going to talk to supplier or representative at Dunlop and come back to me. I'm still waiting.

Please would you come back to me on this matter.

Thanks.

Leo Benecke 

CN50DDGP.

[protected]

I took my car in to be checked as I was experiencing slow puncture on the front passenger tyre. This was on Monday 2nd March 2020. I was assisted by a gentleman by the name of Tshepo. Upon taking off the tyre, he discovered that my wheel was cracked on numerous places and suggested that I book it in and they will send it to Johannesburg to one of their service providers, Wheel Collision Centre, based in Johannesburg. He told me that the cost would be about R950 give or take a few Rands. In that week he called me back and told me that the guys at Wheel Collision said it would cost an additional R1300. I told him that I will think about it and get back to him. I called him back on Monday 9th March 2020, around 09H48 to give him the go ahead about the fixing of my wheel. He then tells me that I need to pay Wheel Collision Centre separately for the R1300. I asked him why and he said, that is how they (Wheel Collision) want it done. I expressed that my dealing is with TWT and not Wheel Collision. He spoke to the store manager, Mr Dirk Mans, who reiterated what Tshepo said. I continued to ask Tshepo why and also stressed the fact that I was not willing to pay two separate payments, either I pay TWT or Wheel Collision. Dirk then told Tshepo that I cannot pay the full amount to TWT as the payment to Wheel Collision will not be effect and vice versa will happen when I asked to pay Wheel Collision.

Tshepo promised to call me back around 14H00 as he tried to find a solution to my problem. No call was forthcoming, I called Tshepo today, 10 March 2020 at 12H15 and 14H20. When I got hold of him, he told me that he spoke to the Area Manager Gerard, and Gerard also said the payment must be split between TWT and Wheel Collision.

Here is my question to TWT, why should I be paying YOUR service provider when I engaged you and not them? Why is it an issue to forward payment to YOUR service provider for services rendered? Is it part of company policy to redirect potential customers that come into the store for service, to your service providers and expect them to pay a portion of the service to TWT?

I also need to state that at no time did the store manager feel the need to explain to me the reasoning or logic behind why TWT is adopting this practice to business operations. I was told that, "That is how Wheel Collision wants it done" which to me is not a good enough reason especially for a company like TWT.

This practise is very unusual and questionable. I would like someone from your Head Office to get back to me regarding this matter as your companies recommendation defies logic to say the least.

My desired solution is that TWT fix my wheel, I pay TWT and TWT settle whatever outstanding payment, with its service provider.

Regards,
Letlotlo Mametse

To whom this may concern

I trust this finds you well.

On 23-08-2019I booked my vehicle ( Chevrolet Captiva 2014 2.4 CF231-661) in to one of your stores in Somerset West for a wheel that felt a little wabbly, I was quoted with an amount less than R300.00 for wheel balancing . The sales agent advised me that one of my tyres had a cut and that I needed to replace the tyre which I did, he submitted a 65% claim to continental I had to pay the rest. All of this in total amounted to R1499.50. I left my vehicle shortly after 10:00 in the morning and I went to check up on it shortly after 15:00 in the afternoon. The new tyre had to be installed and the wheel balancing still needed to be done. I then went across the road for a little bit of shopping . I came back signed some forms and paid as I walked out TWT's employee was pulling the vehicle out of the workshop.

When I walked out of the store he was pulling out the vehicle, he did not turn off the vehicle, he opened the door and I got in. I pressed down my handbrake getting ready to drive. I noticed that something was odd around the controls/pedals, I figured maybe it was the setting of the seat of which I tried to sit comfortably and I tried to control again, this is when I realised that the vehicle was not functional it was just rolling. I turned the vehicle off and attempted to start it again, it had a weird noise that it was making but it could not start. I then hooted for the guys attention asking what had happened to my car, they all came trying to see what went wrong, it was then clear to me that the vehicle would not move from that point . I called the insurance company for roadside assistance and I informed the manager Francois that I would be sending the vehicle to a workshop for repairs and that I would send him the invoice for damages as I had left my vehicle in a working order. What irks me the most is that the vehicle was given to me under false pretences as though it was in functional order when in fact it was not.

I could have sent my vehicle to any workshop in the township but because I thought your reputation precedes you I decided to trust you with my vehicle little did I know that I would leave my vehicle in a working condition and receive from you in a not working condition. Now I don't know much about cars but to me fact of the matter is I left my vehicle in your parking so between taking my car into your workshop and handing it back to me something went wrong as when I presented with the car it was not in a working condition. Put yourself in my shoes and tell me what you would do if you were me. For over 2 months I have been without a vehicle as it took Westvaal that long to identify what the damage was in the car. I was advised that the timing chain had broken.

I gave Francois an opportunity to respond to my claim. He declined my claim and said they were not at fault. I don't know how he could get to that conclusion because this is simple to me I left my vehicle in a working condition only to have it presented to me later under false pretences that it was in a working condition. All that I explained above happened right in front of your premises which goes to prove all that I am saying above.

Last year I bought a full set of tyres for the very same vehicle by your store and a month or two later I bought a full set of tyres for my Dad's vehicle because I thought you were a reputable dealer.

I have a quotation and a document from Westvaal stating the damage on the vehicle. I can't seem to be able to attach it on this complaint, if it is required i am more than happy to provide it to you.

Regards
Ntombozuko Kowa
[protected]
[protected]
[protected]@gmail.com / Ntombozuko.[protected]@standardbank.co.za

Good day, I tooked my car to tiger wheel and tyre on the 3rd of October 2019 to get one of my wheels sealed as the one wheel had a slow leak somewhere. My vehicle had no warning lights on when I did bring it in, even the sales rep drove my car in the workshop in as I am not comfortable to do it on the ramp. He also notice no warning lights is on. When my wheel was taken off suddenly the tyre sensor was broken off and in the tyre. They come and show me that they found this sensor in the tyre, I told them it was not broken off as then a warning light that show tyre sensor not detected will show. Still they apply that it was broken off before the vehicle was there with them they have not broken it. After I told them I am going to call my husband in this situation they told me ok they will go and have a look on the cameras. When they come back they say the angel of the camera could not show the incident properly but they have 2 spare sensors with them they will put one in my vehicle. When I received my vehicle it show tyre sensor not detected. I thought that i just need to drive a little and then the sensor will respond. this was not the case so I did go back to the branch the same day and ask them to fixed it as the sensor is not detected, they told me that they need to order this sensor then from Ford and will let me know that they will keep me updated, yes they did keep me updated that Saturday morning I was back at the branch to get it fixed. They did replace the sensor with the one they ordered. When i received my vehicle the warning light was still on. saying that the tyre sensor is not detected. They told me maybe I just need to drive with the car and then it will clear, I told them that is ok I will do it but if it dont clear I will bring the vehicle back on Monday morning, she sales person told me: "Sorry lady we did our part to replace the sensor, this is out of our hands" I told him I will take this up with the manager, when i walked away the sales rep shout to me: "did you not forget something, the keys" I just keep on walking as nobody just shout at me in that manner. I toked it up with the manager and the manager told me that he was the one that told the sales rep to say it is now out of their hands. I told them ok if I must go to ford for clearing the warning light and ford ask me a fee, who is liable for that fee, his answer was: " I already come to the party to replace it so I dont know"
again he said that they dont now for sure that the sensor was not broken off already before I taken my car to them. this is totally unacceptable as the part that was broken off was a clean brake on the part you can see there is no dirt on it so it was not broken off before and the warning light will have show me that also. this is totally unacceptable for them to try to blame the client for something that was done in the workshop! then also to talk to a lady an that manner then the managers explanation was sorry this is the sales rep personality. Really if it is their personality then why does they work with clients?

I bought 4 new tyres at Tygerwheels Sunninghill last year July .I instructed them to destroy 2 of my old tyres and keep the other 2 as they were still in good conditions.I told them I was gonna fetch them as I ddnt have enough space in my car.I went back few weeks later to fetch my tyres and I was told that they destroyed my tyres..I dont know how without my consent.I was all a good customer when I was spending my money buying tyres from them and now its been a year already and I still have not received my tyres back, they are sending me back and forth and I am NOW GATVOL with this whole situation and ready to take the matter up with Ombudsman /open a case for my tyres.

We had a very longs relationship with Tiger Wheel & Tyre in George but that has now being completely destroyed due to the lack of understanding about the problem.

We also learned today that due to our dispute (nearly 6-8 weeks ago) one of the agents by the name of Adelle phoned a third party (where the specific vehicle was going for repairs after an accident), phoned the third party and asked that they must let her know when the vehicle was arriving for repairs as she want to come and take of all 4 tires as we the client did not payed for them yet : which was completely false, since their was an dispute about the very poor performance of the Hancook tire and also the poor client service that we was receiving from the George Branch. The Manager Sandra had ongoing e-mails al all sorts of explanations for everything we said or was unhappy about and I could not longer deal for someone who clearly miss the point of tires that was not up to standard and was clearly a batch that did not comply with the necessary standards. I would like this matter of trying to scam a third party into letting them know when my vehicle arrived at his premises - with the instruction that she was going to come and remove the tires - must be delt with in a very serious way - as this comes down to a possible act of theft and fraudulant behaviour. The public should be warned about scam from dealership that operate in this way!

To whom it may concern
Has a innovation policy had a claim with my car ended of last year now in 2019 my cars rims had pothole damage. Took car in and told salesman had 1 of the rims repaired and now its peeling was told after 1 week I am at flaut with the above matter now other places on rim is peeling haswell
Need feedback on the above matter has I will take this to innovation group

I phoned your table view branch just before 8 and asked them for assistance as my battery was dead they said the drive was out so I waited.. I called the again and the person who answered the phone damin was so rude and left me for 5 mins waiting while they laughed. My husband called and spoke to zane who called me a liar and told him it will be 45 minutes which came and went after 3 hours they finally called and said they ready to come and assist me. I had a daughter who was writing her final exams at college which luckily she got a friend to take her. I eventually called battery center and they were here in 5 minutes that what I called service. I will never recommend tiger wheel and tyre to anyone especially table view banch... They are the worst branch ever