Tim Hortons
Reviews and Complaints

Dan-
Oh God forbid the employees have a place to park. 2nd, there's no way they screw it up 50% of the time without there being a problem on YOUR end. Either youre not talking loud enough or you're saying your order wrong. And you should not complain about how many people it takes to do a job if you have not tried that job yourself. You, sir, are a [censored], and people like you are the reason I feel society is going down the [censored]ter. Too many ignorant people complaining about things they are clueless about.

Hi, i have a few complaints, the first is Why are there so many working in the drive thry? They ask for my order, they punch it on the monitor you's think it would be rare to screw up an order, they do more then 50% of the time. 2nd complaint, i go to a Tim's almost every night in Gatineau Que. and a lot of the times the parking is packed, i mean no room at all in the parking, but you look in the restaurant and there's about 5 people in there, I think they rent parking spots, so where are paying customers suppose to park!?

I live in Laval QC. the TIM HORTON'S on Autoroute 13. The washrooms are digusting the toilets are not functional most of the time, plus the coffee was very cold. I hope these complaints will be taken care off.

Um, we've never received a receipt from Tim Horton's - not in the store, nor in the drive through.

You should complain to the fanchise office.

I like their coffee...not so much their chicken salad. It's yucky. They have no clue how to make chicken salad right. And never eat their egg salad either. ugh.

Timmie's is good for coffee, hot chocolate, muffins and bagels. The rest, I wouldn't eat. But the service is becoming noticeably poorer beause franchise owners aren't training staff properly. Out of the dozens in our town, there's two (two of the oldest outlets) where we can count on good service. The others can't even seem to get a coffee order right.

Completely agree. Since it was sold to Wendy's corperation, the Canadian portions have been reduced almost as many times as the prices have been raised! Also, nothing is made fresh on site now. They re-heat frozen donuts, dough balls, muffins, etc. Disgusting rip off.

I think you may enjoy this little story of my most recent expierence at Tim Hortons...

I along with several friends went to tims after the GSP (UFC 124) fight Saturday. I placed our orders, swiped my card into the POS machine and did my thing before giving the system back to the employee. As she is standing there in her own little world the machine is beeping like CRAZY, getting a little annoyed, I tell her that she needs to press the 'Ok' as that is what the system is prompting her to do. STILL nothing, so I point to the OK button on the POS system and say you need to press the button! No sooner do I this the Lady working the drive through comes swooping in and goes nuts saying that she'll have me charged for tampering with their equipement and how dare I touch their machine (she also mentioned biting my finger off.)

I can assure you that I will NEVER go to Tim Hortons ever again, I have never been more embarassed or outraged in my life.

Im with you BOYCOTT TIM'S ... POOR POOR SERVICE .. I THINK A QUALIFICATION TO WORK AT TIM'S IS TO BE AN IDIOT ..!

Lexophillic is in hot water with the Basher. Ript agrees.

Sure am!

I imagine the OP was making a scene and acting like a fool and that's why they threatened to phone the police. If you were called names you don't stand there and ask for an apology. Instead you forget about ordering, leave and file a complaint...who cares if the worker apologizes, she wouldn't have meant, it you were probably acting stupid. And btw, it's spelled hideous, genius

It WAS Canadian, and Canadaians DID love it.. It's been collecting piles of ### since wendy's bought it out... Most Canadians don't notice the slow increases in price and shrinking of serving. Everything about Tim Hortons just SUCKS SWEATY SACK now

Ive been loyal to Tim's for as long as they've been selling coffee but now it's just a bad habit . From coast to coast the service and consistency of product has slid to all new lows. Just today I got my third Chicken Rottini that was little more than a container of over cooked mush and no bun. My daughter was asked if she would like her steeped tea topped off with coffee as they didn't have a full cup of tea. I could go on and on but why bother.

Thank you for contributing that literary treasure 'TheLoveFist". I hope you're paid to spread the [censored] you do on this forum because it would sure be a sad waste of your time (based on your comments) if you're unpaid. Calling me pinko, does that mean white? I'm confused.. How about we stop letting people immigrate into Canada? Social support systems are strained enough, and there is an obvious lack of employment. Get out.

Tim Hortons is NOT Canadian. It was sold to Wendy's many years ago! Soon after the sale; they started reheating frozen donuts, muffins, timbits, bagels and other pastries that are made in America and shipped up here. Not only are the baked goods extremely inferior, they are also LITERALLY about half the size as before. The drink sizes are disturbing now. The Tim Horton's original small is now the LARGE... seriously, it has changed that much. Service is worse because most employees make minimum wage yet they have raised the price of every menu item numerous times. Distrubing, capitalists.

Did you complain to them? If you don't first give them a chance to correct the problem, then you aren't really helping anything.

Frankly, our local McDonald's puts out the worst breakfast fare in town. And (our) McDonald's coffee pretty much sucks - I'd dump it down the toilet before I'd drink it, but a franchise in Niagara Falls, and a couple we've tried in the US had decently fresh coffee.

And, you should remember that each franchise location (unless they are under the same ownership) will be different. We have about a dozen in our town (Tim's), and out of that dozen, three are top-notch and we've never had a complaint with their service, their cleanliness or their food. There are at least 3 we won't set foot in any longer because nothing ever appears to be clean...and the bathrooms are horrendous. We have complained, things change for a couple of weeks, then revert. One place we had repeatedly complained about them getting the orders wrong, but that didn't result in any change either. So now, we only go to the ones we know are good.

We can find similar things with the KFCs and the A&Ws locally. It's a matter of ownership. And you should complain to the Head OFfice/Franchise area. They should know when franchise owners aren't taking care of things, because it isn't just the franchisee's reputation on the line, it's the Tim Horton's name.

I think you should have told her that you want her to wash her hands before she does anything. You, as a customer have the right to tell them what you want. If they touch (or pick) their nose, touch the garbage or anything that leads to cross contamination, which can make you, the customer, sick. You should have either went to the other employee or just walked out because what she did is unacceptable.

And way to post your phone number. You want the entire internet of strangers calling, don't you?

Tim Horton's doesn't guarantee an allergen free environment. Many of their products will routinely come in contact with things that people are allergic too.

If you were that worried about your allergy to mustard, you wouldn't have taken such a risk in eating a sandwich that you didn't make yourself. It can't be that bad of an allergy if it took you more than one bite to realize what happened.

http://www.timhortons.com/ca/en/menu/menu_info.html

Take a Benadryl and quit 'itchin.

I have emailed them several times over the years about this, and the only response I get is a form letter about the dispensers causing it. Funny thing is it only happens to the roll up they rim cups, are the regular cups made differently? Ummm nope they are all made the same, so I asked "so why doesn't this happen to the regular cups that are not roll up the rim"?. I got no answer back, go figure lol.

I noticed this myself in Scarborough, Ontario at Birchmount and Ellesmere Tim's a couple of weeks ago.

When I went to roll up the rim it was not as obviously deformed as the one depicted so I did not see the flaw immediately.
As I was about to place my thumb underneath the lip I noticed a neat, short incision in it from the bottom edge to just about the crest of the lip. It was placed right along the seam. Now before a Tim's employee dismisses this as a manufacturing error or "catching on the dispenser", let me reiterate that it was cut from the underside of the lip. Further, the cut did not extend into the inside of the cup (it was ONLY the lip). Lastly, if you have ever held one of these cups, you will realize the seam is in fact a point of overlap and has more integrity than the rest of the cup. As such, it takes some force to unroll it if untampered. This one obviously unrolled effortlessly.

I was immediately suspicious. At a glance it had looked fine. Was I just being paranoid?

To test the theory I attempted to roll it back to a factory-looking state. Sure enough, it rolled neatly back into place. At that point I was certain it had been expertly pre-checked. I mentally retched thinking of the "poo hands" thing that a couple of other people have pointed out.

As soon as I got home I wrote to Tim's Canada to complain...if you have a similar experience, you should do the same. Include as much detail as possible. Try to keep your complaint focused. Please do not make this about getting yourself free things.

Your voices matter!

I have a new email address so ientered a newone along with a new password but I cant get on to roll uptherim

Bought a large coffee and removed lid to reveal an suspected rolled up rim.
Manager said it is a result of pulling the cup out of the stack. Please judge if their employees are scamming us yourself...

I have played and rolled up a total of 168 times with not even one winner. What a waste of my time. A TOTAL RIP OFF.

Pre rolled rim - Amherst NY - Don't even bother having this contest if you are going to give me a pre rolled cup that some employee had their dirty, grimy hands all over trying to win their buddy a free donut. I have to drink out of that cup. This is a health code violation if anything. I would never listen to a Tim Hortons employee on here regarding this subject especially if they are getting all defensive. That's the employee with his/her germ infested poo hands all over my cup. I ask for a regular cup from now on. Thanks alot Mr/Mrs poo hands!

I've been playing roll up the rim online. I played this morning, and then all of a sudden it stopped working. I refreshed the page, and it wanted me to sign in again, but it wouldn't let me sign in. I tried and tried and tried, but no luck

Roll up the rim is a scam. There is someone who is pre-rolling my cups. I have said this for years. What absolute nonsense that employees can not win, really you don't have a friend or neighbor to cash it in for you. Please stop insulting my intelligence.

got coffee got home and it was just cream and water no coffee took it back, and they didnt say a thing

wow he must have some major issues if he thinks he can get away with talking to customers like that, why own a business, if u dont need customers business?. I hope you got this guy in trouble

WOW, now I'm a manager in a store in Ontario, and I couldn't work for a jerk like that, I enjoy my job, and I take pride in my work, and the customers are what makes the store run. He shouldn't have done that, especially in front of your kids. I hope he gets/got in trouble for it.

Not everyone that works at Tim Hortons can list off every single Tim Hortons store in the city.
Tim Hortons stores are owned by separate owners. So owners won't accept a coupon from another owners store.

I didni't think someone should be FIRED because of medical probmle but the owners and manger think that they have the right to do what they pleasse.There has been other emplyees that should have been fired but yet still has he job and I get let go for medical reason and dr's note to back it up.And I also hope that store number is1849 is happy with themself.

Just a number

I do not understand what your problem is. Some stores are not able to accept certain gift certificates. It's not the employee/store's fault.

I work for Tim hortons, and We are required to take the item, bag it, and send it to corporate. It's store policy. Otherwise, we can't do anything for you.

They probably wanted to see the cup in order to figure out what had happened.

As for the OP, what was the foreign object?

I too found something in my coffee, it wasn't until I had got to the bottom half that i realized there was something in it. When I took the cup back to show them they immediatly wanted the cup back from me. I refused to give it to them the very next morning I contacted the owner, she too wanted me to bring the cup to her and I wouldn't. The sad thing is, was we heard something when we were waiting for our coffees and didn't put 2 and 2 together until after. We heard one of the girls say "what did you do to that cup"
So they knew something had happened and didn't bother fixing the problem.

You customers expect us to basically wipe your ###! You people are obnoxious and treat restaurant employees in general like dirt!

The problem is, is that we cater way too much! to society!
I even think customers should have to pay (like you do at a laundromat) to use the washroom.

Also, I'm dead set against drive thrus.

Are people too lazy to walk into the restaurant?

Another opinion of mine is that people are obsessed with the health kick (known to me as the ### kick!).
I work in a restaurant. Therefore, I know what I am talking about.

Most people nowadays, are stupid, impatient and ###ing rude!

Unfortunately that makes the good people look bad!

I feel bad for you people that work there, but if there was quicker service, if you would have people making the coffee for you when you take orders, and smile abit with the customers maybe we wouldn't lose our patience. In the early morning there should be more people working to help get the line going faster for those of us that have to go to work. I went in the other morning and there was not one person waiting to get served and it still took me about 10 minutes to get two coffee, and the person waiting for me counted about ten cars thats would have gone through the drive-through after we would have gone, now tell me that is not a reason to get upset