Menu
For Business Write a review File a complaint
Tissot

Tissot review: watch loses time 8

L
Author of the review
6:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I received a lovely 30th birthday present from my parents, a tissot watch that costs almost $1k. 2 years later the hand timepiece loses time (digital is ok). I figure it is the battery. Change that, still the same problem. I send it to swatch for repairs and they do something ($200 later). A couple of months later the same issue reappears. I send it back again. They keep it for a week, run some tests and send it back to me saying it is fine. This has happened about 10 times now. Each time they have it they keep it for 1-4 weeks, don't do anything and send it back. Every time it gets back to me it lasts anywhere from 2 days to 2.5 months before the same problem reoccurs. This has gone on for almost 18 months! I have given up, completely over the whole process. Won't be buying a tissot watch ever again, completely dodgy.

8 comments
Add a comment
U
U
user1764276
US
Nov 23, 2017 10:17 pm EST

I also have the same issue with tissot watch, not one, but I have the same issue with both my watches., hopeless brand for the price. Never buy tissot again

S
S
Silence99
US
Aug 11, 2018 10:35 am EDT

I have a beautiful men's Tissot watch purched approximately 6 years ago. Your problem is identical to mine. It loses time, 10 minutes at a time, sometimes more. It abruptly stops working. The jeweler where I purchased it has kept it for 1 week to as long as a month on about 5 different occasions - no long term success. I shipped to one of the two national service centers 11 months ago. After a nearly $200 repair, it worked well (no explanation regarding the nature of malfunction, just that a malfunction was noted). Yesterday, it lost 10 minutes. I am told that the second hand "jumps" 4 seconds at battery depletion - this is not seen, rather, it is losing time much like it did before ceasing to work at all. While I believe it may still be under warranty from the repair nearly one year ago, I have spent more on repairing and maintaining this watch than the original price. I am sorry to say I will likely never purchase or recommend purchase of another Tissot timepiece, despite the beauty and elegance of my time piece.

E
E
elmar mammadov
US
Mar 15, 2019 1:25 am EDT

Same problem, my men's Tissot watch looses time, I'm so dissappointed with this aqcuisition. After reading all posts above, I don't want to spend even a penny for repairs and never buy this watch again.

T
T
Tjoe21
US
Feb 05, 2021 3:52 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Picked up my new watch, a gift, yesterday. The store manager had called to tell me she had set the time and date the night before. It was about 4 minutes slow when I got it at 6:00 p.m., reset to correct time. This morning it was off by 5 minutes and was reset at 10:40 a.m.. After reading these post, the watch is going back tomorrow. So disappointed. Now I have to break the news to my wife, that she bought a lemon.

D
D
Dr Stu
Doncaster, England, South Yorkshire, GB
Aug 29, 2021 11:34 am EDT

Mine loses about eight minutes a day. The problem started two years after buying it. The manufacturer told me it would cost more than two-thirds of the purchase price to fix it. My Casio - which I have had for five years - keeps perfect time and cost literally one-fifth of the Tissot. I expected better from Tissot, but I have learned my lesson. Avoid this brand.

G
G
giovanni maiello
US
Dec 19, 2021 6:25 am EST

Bought a really nice Tissot watch for my self a few year back, hardly worn and kept in a watch case, noticed the other day that the watch had stopped, got a new battery fitted and worked ok, following day noticed it had stopped again ? Reset the time and the watch started ok, following day lost 10 mins ?
Looked up Tissot repair centre and came across this site, very disappointed to find people with similar issues. Think I won't waste my money on repairs as they seem to be pointless, so leaving it in the box and avoid Tissot watches.
Hay ho, live and learn.

D
D
Denis Blais
Orléans, CA
Nov 11, 2022 3:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Me never again Tissot

Does not keep time

And it new watch

They change the batteries and it the same again!

Never again

Go for Bulova the best

A
A
Anthony Ashworth
US
Aug 05, 2023 11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Exactly the same issues as above. Never will I buy a Tissot again. I paid £480 for the watch and the repair will cost me £200. It's going in the bin after an appointment with my lump hammer.

  1. Tissot Contacts

  2. Tissot phone numbers
    +41 329 333 111
    +41 329 333 111
    Click up if you have successfully reached Tissot by calling +41 329 333 111 phone number 0 0 users reported that they have successfully reached Tissot by calling +41 329 333 111 phone number Click down if you have unsuccessfully reached Tissot by calling +41 329 333 111 phone number 4 4 users reported that they have UNsuccessfully reached Tissot by calling +41 329 333 111 phone number
    Switzerland
    +1 (866) 462-0050
    +1 (866) 462-0050
    Click up if you have successfully reached Tissot by calling +1 (866) 462-0050 phone number 0 0 users reported that they have successfully reached Tissot by calling +1 (866) 462-0050 phone number Click down if you have unsuccessfully reached Tissot by calling +1 (866) 462-0050 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +1 (866) 462-0050 phone number
    United States
    +1 (416) 703-1667
    +1 (416) 703-1667
    Click up if you have successfully reached Tissot by calling +1 (416) 703-1667 phone number 0 0 users reported that they have successfully reached Tissot by calling +1 (416) 703-1667 phone number Click down if you have unsuccessfully reached Tissot by calling +1 (416) 703-1667 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +1 (416) 703-1667 phone number
    Toronto, Canada
    +1 (514) 447-3074
    +1 (514) 447-3074
    Click up if you have successfully reached Tissot by calling +1 (514) 447-3074 phone number 0 0 users reported that they have successfully reached Tissot by calling +1 (514) 447-3074 phone number Click down if you have unsuccessfully reached Tissot by calling +1 (514) 447-3074 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +1 (514) 447-3074 phone number
    Montreal, Canada
    +44 845 899 0100
    +44 845 899 0100
    Click up if you have successfully reached Tissot by calling +44 845 899 0100 phone number 0 0 users reported that they have successfully reached Tissot by calling +44 845 899 0100 phone number Click down if you have unsuccessfully reached Tissot by calling +44 845 899 0100 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +44 845 899 0100 phone number
    United Kingdom
    +61 388 443 300
    +61 388 443 300
    Click up if you have successfully reached Tissot by calling +61 388 443 300 phone number 3 3 users reported that they have successfully reached Tissot by calling +61 388 443 300 phone number Click down if you have unsuccessfully reached Tissot by calling +61 388 443 300 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +61 388 443 300 phone number
    100%
    Confidence score
    Australia
    +43 19 818 538
    +43 19 818 538
    Click up if you have successfully reached Tissot by calling +43 19 818 538 phone number 2 2 users reported that they have successfully reached Tissot by calling +43 19 818 538 phone number Click down if you have unsuccessfully reached Tissot by calling +43 19 818 538 phone number 1 1 users reported that they have UNsuccessfully reached Tissot by calling +43 19 818 538 phone number
    33%
    Confidence score
    Austria
    +32 25 583 843
    +32 25 583 843
    Click up if you have successfully reached Tissot by calling +32 25 583 843 phone number 0 0 users reported that they have successfully reached Tissot by calling +32 25 583 843 phone number Click down if you have unsuccessfully reached Tissot by calling +32 25 583 843 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +32 25 583 843 phone number
    Belgium
    +33 153 811 853
    +33 153 811 853
    Click up if you have successfully reached Tissot by calling +33 153 811 853 phone number 0 0 users reported that they have successfully reached Tissot by calling +33 153 811 853 phone number Click down if you have unsuccessfully reached Tissot by calling +33 153 811 853 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +33 153 811 853 phone number
    France
    +49 619 688 777 4480
    +49 619 688 777 4480
    Click up if you have successfully reached Tissot by calling +49 619 688 777 4480 phone number 0 0 users reported that they have successfully reached Tissot by calling +49 619 688 777 4480 phone number Click down if you have unsuccessfully reached Tissot by calling +49 619 688 777 4480 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +49 619 688 777 4480 phone number
    Germany
    +39 257 597 540
    +39 257 597 540
    Click up if you have successfully reached Tissot by calling +39 257 597 540 phone number 0 0 users reported that they have successfully reached Tissot by calling +39 257 597 540 phone number Click down if you have unsuccessfully reached Tissot by calling +39 257 597 540 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +39 257 597 540 phone number
    Italy
    +31 402 199 939
    +31 402 199 939
    Click up if you have successfully reached Tissot by calling +31 402 199 939 phone number 0 0 users reported that they have successfully reached Tissot by calling +31 402 199 939 phone number Click down if you have unsuccessfully reached Tissot by calling +31 402 199 939 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +31 402 199 939 phone number
    Netherlands
    +48 222 568 111
    +48 222 568 111
    Click up if you have successfully reached Tissot by calling +48 222 568 111 phone number 0 0 users reported that they have successfully reached Tissot by calling +48 222 568 111 phone number Click down if you have unsuccessfully reached Tissot by calling +48 222 568 111 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +48 222 568 111 phone number
    Poland
    +7 495 792 3740
    +7 495 792 3740
    Click up if you have successfully reached Tissot by calling +7 495 792 3740 phone number 0 0 users reported that they have successfully reached Tissot by calling +7 495 792 3740 phone number Click down if you have unsuccessfully reached Tissot by calling +7 495 792 3740 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +7 495 792 3740 phone number
    Russia
    +86 400 820 1293
    +86 400 820 1293
    Click up if you have successfully reached Tissot by calling +86 400 820 1293 phone number 0 0 users reported that they have successfully reached Tissot by calling +86 400 820 1293 phone number Click down if you have unsuccessfully reached Tissot by calling +86 400 820 1293 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +86 400 820 1293 phone number
    China
    +852 25 189 792
    +852 25 189 792
    Click up if you have successfully reached Tissot by calling +852 25 189 792 phone number 1 1 users reported that they have successfully reached Tissot by calling +852 25 189 792 phone number Click down if you have unsuccessfully reached Tissot by calling +852 25 189 792 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +852 25 189 792 phone number
    100%
    Confidence score
    Hong Kong
    +81 362 547 360
    +81 362 547 360
    Click up if you have successfully reached Tissot by calling +81 362 547 360 phone number 1 1 users reported that they have successfully reached Tissot by calling +81 362 547 360 phone number Click down if you have unsuccessfully reached Tissot by calling +81 362 547 360 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +81 362 547 360 phone number
    100%
    Confidence score
    Japan
    +65 65 133 800
    +65 65 133 800
    Click up if you have successfully reached Tissot by calling +65 65 133 800 phone number 0 0 users reported that they have successfully reached Tissot by calling +65 65 133 800 phone number Click down if you have unsuccessfully reached Tissot by calling +65 65 133 800 phone number 1 1 users reported that they have UNsuccessfully reached Tissot by calling +65 65 133 800 phone number
    Singapore
    +886 226 523 600
    +886 226 523 600
    Click up if you have successfully reached Tissot by calling +886 226 523 600 phone number 0 0 users reported that they have successfully reached Tissot by calling +886 226 523 600 phone number Click down if you have unsuccessfully reached Tissot by calling +886 226 523 600 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +886 226 523 600 phone number
    Taiwan
    +66 26 100 200
    +66 26 100 200
    Click up if you have successfully reached Tissot by calling +66 26 100 200 phone number 0 0 users reported that they have successfully reached Tissot by calling +66 26 100 200 phone number Click down if you have unsuccessfully reached Tissot by calling +66 26 100 200 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +66 26 100 200 phone number
    Thailand
    +55 114 200 7704
    +55 114 200 7704
    Click up if you have successfully reached Tissot by calling +55 114 200 7704 phone number 0 0 users reported that they have successfully reached Tissot by calling +55 114 200 7704 phone number Click down if you have unsuccessfully reached Tissot by calling +55 114 200 7704 phone number 0 0 users reported that they have UNsuccessfully reached Tissot by calling +55 114 200 7704 phone number
    Brazil
    More phone numbers
  3. Tissot emails
  4. Tissot address
    Chemin des Tourelles 17, Le Locle, 2400, Switzerland
  5. Tissot social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 22, 2024