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Tom Ford International
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Tom Ford International Complaints 7

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Tom Ford International Tom Ford International LLC messed up big time when dealing with my warranty exchange claim

Tom Ford International LLC messed up big time when dealing with my warranty exchange claim. They flat out refused to replace my glasses that are still covered by the warranty. Can you believe that? I mean, come on!

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Tom Ford International I bought glasses for my prescription frames

I bought glasses for my prescription frames. I couldn't use my FSA card, so I paid with cash. My doctor won't accept frames from outside, so they have to be ordered through her office for insurance coverage. I returned the unworn frames within 24 hours, but they don't give cash refunds. They said they don't keep cash in the store, so they'll send me a check in 2-7 weeks. I can't track the check since there's no phone or tracking number. Cash shouldn't be refunded after a month.

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Tom Ford International I bought a pair of shoes on May 3, for *** including shipping and taxes

I bought a pair of shoes on May 3, for *** including shipping and taxes. But, uh-oh, I just realized that the address they sent it to is my old address, which I can't get to anymore. I tried to contact the seller to change the delivery, but they said I couldn't and to just wait for the delivery and then change it with ***. Well, guess what? The package ended up being left outside my old place without anyone signing for it. I made a claim with *** saying I didn't get the package, and they sent their findings to the seller. I've tried reaching out to the seller more than 25 times to get my money back, but every time I get a different response and no help at all.

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Is Tom Ford International Legit?

Tom Ford International earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tom Ford International to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Tom Ford International is known for their high standards and safety. If you're thinking about dealing with Tom Ford International, it's wise to check how they handle complaints.

Tomford.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tomford.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tomford.com you are considering visiting, which is associated with Tom Ford International, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Tom Ford International website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Tom Ford International has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 7 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the tomford.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • We conducted a search on social media and found several negative reviews related to Tom Ford International. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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Tom Ford International I recently bought a couple of really expensive shoes from the Tom Ford website two weeks ago

I recently bought a couple of really expensive shoes from the Tom Ford website two weeks ago. I returned the shoes right away because they were too small. It's been almost three weeks and I haven't heard anything about the return. I had to call them and talk to a representative. I explained that I sent the shoes back and the representative kept making excuses and lying to me, saying they hadn't received them and that it takes a long time. I had to send them a copy of the receipt and show them on their website that the items were delivered. Tom Ford has the worst customer service I've ever experienced. It's really disappointing considering they're a prestigious and high-end brand. Their customer service doesn't match up to their reputation and standards for customer satisfaction.

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Tom Ford International In December , I bought a cardholder for my hubby from TomFord.com for Christmas (order#***)

In December , I bought a cardholder for my hubby from TomFord.com for Christmas (order#***). They delivered it on time and in perfect shape. However, my hubby didn't like it, so he decided to return it and get a full refund of $402.22 (the total was $410.22, including $8 for gift wrapping). I emailed *** and got return instructions and a *** return label. I sent the item back right away, and it reached *** at *** in ***, ***, on January 25, 2022. On January 26, 2022, I emailed *** to ask about the refund. They auto-replied that it would take about 10 days after receiving the item (keep in mind, 10 business days would have been February 8). On February 8, 2022, I checked my credit card statement and saw no refund, so I emailed *** again to check the refund status. Once again, I got the same auto-reply saying the refund would be processed within 10 business days. Today, February 14, 2022, I still haven't received the $402.22 refund. The customer service at this fancy brand is ridiculous and unacceptable.

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Tom Ford International I ordered the stuff below

I ordered the stuff below. I've been calling since Monday, Nov *** to get a return label. This thing wasn't on sale, but then I found it a few days later for only $32.00, half the price. I called again on Wednesday Nov ***, 2020, sent an email on Friday November ***,, and called again on Saturday, November ***. Still no UPS return label. I checked my spam folder and even my delete folder. The customer service reps were good, but the problem is not getting the label. I know it comes from UPS. Can someone help me get a label so I can return this thing, please? I also asked yesterday to send the label to a different email address. I usually have no problem getting emails from Tom Ford or UPS at my yahoo email address. I know it's a busy time of year. Thanks for your help. I know you have to get the item back in your warehouse before giving a refund, but I just need the label. Please mail it to me if you can. ORDER NUMBER: *** ORDER DATE: NOV , 2020 PAYMENT METHOD VISA *** AMOUNT: $64.00 ITEM DESCRIPTION PRICE QTY. TRACKING INFORMATION *** CHEEK COLOR ITEM NO. *** $64.00 1

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Tom Ford International On 7/7/22, I bought a pair of shoes from the *** website for $625

On 7/7/22, I bought a pair of shoes from the *** website for $625. I didn't get any confirmation or receipt for my purchase, but luckily I used Affirm (Loan ID) and they have enough documentation. The shoes arrived on 7/14/22, but there was no paperwork or documentation with them. Even though I ordered a size larger, the shoes turned out to be too small. So, on 7/14/22, I called and talked to ***. I asked them to email me a receipt and requested an exchange for a bigger size. They said they would send the receipt right away via email and also mail a hard copy. But, until now, I haven't received the receipt. They also told me that I couldn't do an exchange, get a refund, or even get a store receipt. Now I'm stuck with these small shoes and out $625. If *** wants to sell expensive shoes online, they should at least offer exchanges, especially if their sizes run smaller than other European cuts and there's no way to try on a sample shoe. This policy feels like a trap. I doubt the retailer will admit that there was any mention of no exchange or store credit options in tiny print. I can understand no refunds, but to say there's no option for exchange or store credit is just not fair.

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Ingrid engelman
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Sep 23, 2023 11:27 am EDT
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I bought 3 months ago a pair of shoes, used maximum 5 times and high heels broken. Send images, everything and they refuse to refund and said there is no way to fix.

How is possible a shoes of almost 6000 AED not be repaired? Exchange? Refunded?

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About Tom Ford International

Screenshot Tom Ford International
Tom Ford International is a renowned luxury fashion and beauty brand that has established itself as a global leader in the industry. With its headquarters in New York City, the company was founded by the iconic American fashion designer, Tom Ford, in 2005.

Tom Ford, known for his impeccable taste and attention to detail, has created a brand that exudes sophistication, elegance, and timeless style. The brand's offerings include a wide range of products, including clothing, accessories, eyewear, fragrances, and beauty products, all of which embody the brand's signature aesthetic.

The brand's clothing collections are characterized by their impeccable tailoring, luxurious fabrics, and innovative designs. From sleek and tailored suits to glamorous evening gowns, Tom Ford's clothing line caters to both men and women who appreciate high-quality craftsmanship and refined elegance.

In addition to its clothing line, Tom Ford International has also made a significant impact in the world of accessories. The brand's handbags, shoes, and eyewear collections are highly coveted by fashion enthusiasts worldwide. Each piece is meticulously crafted, showcasing the brand's commitment to excellence and attention to detail.

Tom Ford's fragrances have also become synonymous with luxury and sophistication. The brand offers a diverse range of scents for both men and women, each carefully crafted to evoke a sense of sensuality and allure. From the iconic Tom Ford Black Orchid to the fresh and vibrant Tom Ford Neroli Portofino, the brand's fragrances have garnered a loyal following.

Furthermore, Tom Ford International has expanded its product line to include a comprehensive range of beauty products. From makeup to skincare, the brand's beauty offerings are designed to enhance and celebrate individual beauty. The brand's commitment to quality is evident in its use of high-performance ingredients and innovative formulations.

Tom Ford International has not only made a significant impact in the fashion and beauty industry but has also become a cultural phenomenon. The brand's campaigns and runway shows are highly anticipated events, showcasing the brand's ability to push boundaries and redefine modern luxury.

In conclusion, Tom Ford International is a globally recognized luxury brand that epitomizes sophistication, elegance, and timeless style. With its impeccable craftsmanship, attention to detail, and commitment to quality, the brand continues to set the standard for luxury fashion and beauty.

Overview of Tom Ford International complaint handling

Tom Ford International reviews first appeared on Complaints Board on Aug 22, 2023. The latest review Tom Ford International LLC messed up big time when dealing with my warranty exchange claim was posted on Sep 3, 2023. Tom Ford International has an average consumer rating of 1 stars from 7 reviews. Tom Ford International has resolved 0 complaints.
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  1. Tom Ford International Contacts

  2. Tom Ford International phone numbers
    +1 (888) 866-3673
    +1 (888) 866-3673
    Click up if you have successfully reached Tom Ford International by calling +1 (888) 866-3673 phone number 0 0 users reported that they have successfully reached Tom Ford International by calling +1 (888) 866-3673 phone number Click down if you have unsuccessfully reached Tom Ford International by calling +1 (888) 866-3673 phone number 0 0 users reported that they have UNsuccessfully reached Tom Ford International by calling +1 (888) 866-3673 phone number
  3. Tom Ford International address
    595 Madison Ave Fl 18, New York, New York, 10022-1907, United States
  4. Tom Ford International social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
Tom Ford International Category
Tom Ford International is ranked 13 among 335 companies in the Beauty and Well-being category

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