Tommee Tippee
Reviews and Complaints

I have been using the bottle maker for around three months... Yesterday sunday morning 4am 24/05/20 to fill a bottle... The it light up and just went dead.. Checked everything but nothing... Rang customer service but they wont be open till 27th of august... Where the hell do I go now to get this problem solved... This item was to save stress and time...

We bought our perfect prep machine in the summer of 2015. We used it for less than 6 months with our first born as he was moved on to comfort milk. We cleaned it and put it in storage. Our second born was born sept 2019. We have been using it again since Sept. We have looked after it according to guidance. All included it has been actually in use for just under 12 months over the last 5 years.
Yesterday using the official guidance on YouTube I descaled our machine. It instantly turned off and now wont turn on. I contacted a representative via Facebook. It took over 24 hours to basically be told to get an electrician to look at it as it's no longer under warranty.
I think this is ridiculous. If it had been in constant use over the last 5 years I would of course agree. What are people expected to do? Buy a new machine for each baby!
If I hadn't followed official guidance on how to descale I would also agree with your decision. But I did. Internet search tells me I'm not the only one by far. I suggest you take down your guidance videos if you are aware many people have had the same problem as me.
Your customer service is shocking. I wait for over 24 hours to be told to get an electrician and all the best in the future. Like many families we cant afford to buy a new machine for each child. It was a fantastic product but if it cant take less than a years use or the descale that you advised me to do what is the point?!

very dissapointed in this product. My baby is 4 months and the numbers is coming off already and the toommee name. How am i supposed to measure the milk. I will put a formal complain in all social media's as im very dissapointed in the product. Expensive but have no value.
Someone must contact me urgently as i can provide pictures also. And trust me i won't just leave it here as i bought this bottles with my hard earned cash.

Hello,

3 days ago I bought the 18-36 month dummies for my son and whist he removed it from his mouth the tip snapped of and he nearly choked. I am very upset and worried that this can happen so easily without any biting involved. To think what could have happened if it was during the night or whilst I wasn't around to see it occur. I hope you review this product before something worst happens. I have included pictures of the dummy also.

Yours sincerely

Grace Read

Hello.

I brought this product direct from Amazon. Around August 2019 for the birth of my baby which was due mid January. I had my baby late December.
I have only been able to use this product once due to the problems I came across. The steriliser will not complete a full cycle unless me or my partner hold down the button for at least a good 30 seconds to a minute. Also the plate at the bottom looks burnt/damage after every use. I have descaled the steriliser as per the instructions recommend and still there's no improvement to how it functions.
I'm very disappointed and hope you can solve this matter.
Thanks for taking the time to read my email, and hope to hear back from you regarding this matter
Thanks in Advance
Tara

Below I have left my email address in hopes to hear back from you guys
[protected]@outlook.com

I bought a steraliser, manual breast pump and bottles starter set in preparation for my new arrival.
I started with breast feeding my baby and when using the pump I found it did nothing but leak to the point I had a complete melt down and broke down in tears several times and nearly gave up breast feeding my baby because of this. I then had to go and buy another one or a different brand to be able to continue feeding my baby the way I wanted to.
When I then started to introduce bottle feeds and started to used the electric steam steraliser I found it leaked water every time I used it. I am still using it as it cost £120 when I bought it and was annoyed enough that weeks later it went into a sale at £60.
It is still leaking water every time I use it and I have tried everything to stop it leaking water.
I am very unimpressed with this item and the breast pump and would never recommend this to anyone.
Please can you inform me of what I can do about this product and what you are willing to do about this product as it was bought in a Mothercare store that is no longer in business.

Good morning

May I report a faulty electric weird steriliser?
Our electric steriliser decided not to work on the New Year's Day. Baby is six months old. Therefore the situation caused lots of problems as we could not get an alternative solution on the New Years day. So we had to try to mend it ourselves but after opening the cover we found the black electric weir burned down and melted with black pieces dropping. I attached photos for your view. As we do not have purchase receipt any more could you please help us with the solution.

We contacted customer service and the lady was not very helpful at all. She advised that due to the steriliser is six years old since the manufacturer date (we did not buy this six years ago) so they are not in a position to support or help us. As far as we are concern that this is an electric fault and an unsafe product, therefore it needs to be replaced.

Urgent help and reply will be appreciated.

Many thanks and happy new year to you.

Bing

Hello
I am not a first time mom, I've just had my third child, but fint have enough breast milk to satisfy my son therefore needed some good quality bottles to feed him formula. I decided to go for your colic bottles as I thought these would reduce air and I liked the shape of the wide teat.
I am really dissapointed in the product, It always leaks, I'm constantly losing formula and cant keep track of what my child has had as I lose alot in making up.
I have checked your website and tried all the ways advised. I always cool a feed before adding the tube and top, but it still leaks.
I have tried the bottles without the tube and it still leaks.
I am awfully dissapointed as I paid £19.99for 3 bottles and all of them leak.
Please advise on what I can do or else please advise as to where I can sent these bottles back and get a refund, as I have had enough of them and dont want to use them anymore.
Thank you very much,
Mrs Faroom Bi

Hi I am a first time mother and I purchased all of my feeding equipment from tommee tippee
I have two complaints
The first one is the electric steam steriliser I clean and descale it all the time but since the first use the ring inside it looks burnt and also has an awful smell
It has also completely destroyed my kitchen the wall tiles, walls, sockets etc I have asked other mothers who have said they also have had the exact same problem
I would change to another brand only I just recently replaced all her bottles to the anti colic tommee tippee and all teeth's too

My second complaint is the anti colic bottles are absolutely awful the leak all the time
I have spent a fortune on your brand and I'm extremely unsatisfied.

Hi

I'm so disappointed with your brand if I knew where you're situated I would have dropped them at your gate You're product is expensive for it to be fading within a shirt space of time.

I bought 4 Tommee Tippee baby feeding bottles which has faded measuring branding we had to buy another one so we give him accurate scale. We uses sunlight dish soap to wash his bottles.

I NEED FEEDBACK BACK email address [protected]@gmail.com / [protected]

I have purchased a baby food steamer and blender in July 2019, the jar has suddenly started leaking. I have been trying to call the Service Centre in Singapore and after several failed attempts I have also written an email but owing to your efficiency I have still not received any feedback from them. Please advise on how can I get a new jar. I need to get this ASAP thus please appreciate your very prompt advice or feedback.

I brought the tommee tippee perfect prep machine for my little baby.. for some reason it stopped giving out water.. after the hot spot it was only literally giving out a tiny abit of water and my daughter didn't even have half a bottle of milk when it had finished.. look on Google and I read about taking the back of the product and looking at the pipes due to the mould on some of them. And I done this and all the pipes are full of black mould.. no wonder the water isn't coming out.. I have been using this for my daughter and it has got black mould everywhere. O regularly do the cleaning cycle and only ever used tommee tippee filters and change as soon as the light comes on for that..
I have not got the money to go and buy a new one. I haven't got the receipt for when I brought it either. I am absolutely furious this is inside the pipes! Please can someone contact me to sort this out.. I cannot use this for my daughter anymore so now I have not got one!

I bought a steriliser for my brother's daughter who was born 14 th October but I bought from amazon order number [protected]
Ordered on 15/06/2019 batch number 0616GY
it had burnt out a month ago and I've emailed before but no reply ! Don't really understand how this could happen . Can you please explain this and I would obviously require a refund .
I await your early reply
Many thanks Demi Pomery
[protected]@outlook.com

Good day.

I have used my tommee tippee bottles foe only 4 months and branding is coming off.

I love the bottles and have never had any other issues. I soak bottles in noiling water and sunlight then just brush inside and wipe outside so dont quite underatand how to prevent branding from fading.
2x340ml and 2x 280ml bottles
Hope someone can assist.

Hi there
I am disgraced as i purchased ur item and used it once or twice and the filter of the bottle came out to easily i either want a replace that isnt faulty like this one or a range of ur products for use of my toddler

You can send to the address
3 braclone court, bracklone street, portarlington, county laois, Ireland

I would be happy to be a tester for your company so you can get your products right

Yours sincerely
Jacqueline Dineen

Email address
[protected]@gmail.com

Hi, I have been using my brand new perfect prep machine for around 14-15 weeks. On Friday last week I switched it on like normal to make a bottle and all the buttons are flashing red at the front of the machine. As soon as I turn the machine on, I haven't even touched it or pressed anything and cold water just pours out and doesn't stop unless you switch the machine off at the mains. I have switched it on and off a few times and it's still doing the same. I haven't used the machine all weekend gone to try it again this morning and it's doing the exact same thing with the flashing lights and constant water. Not sure as to whether somethings dodgey or faulty as all my other tommee yippee products have been perfect. Just wondering where I would stand if they have any warranty at all I still have the box but currently still looking to find the receipt. Please could you point me in the right direction for either a repair or replacement please? It's making life a lot harder not having my perfect prep machine working 😩 thank you!

I did buy this anti-colic bottles for my premature baby, due to she had several operations and need feed her slow and less air going its possible, but what i got this bottles leaking badly by i feed my daughter she cover with milk and my self !Tommee tippee owner and directors they dont care about you baby safety only the profit because they need feed they drug habits and alcohol use, they are heartless animals !
i hope that money i spent on the bottles they will use it for medical treatment and medications .
i know the directors and owners are raping animals in local parks and farms, because they are animals their selves, who do not care about anything just the money what they take off poor people for they useless product's, i so pissed off with this selfish and arrogant people, i love to smack them with my daughter dirty nappy on right on their face !
Or cook the soup of it and make them eat it !
So i hope you feel shame off you selves for do this to people mean babies !but you shameless pigs nothing else!

Good evening. The numbers and name on all 6 our Tommee Tippee bottles had faded. We love the bottles and our son loves the bottles but it is rediculous. Tommee Tippee is expensive and then the bottles fade and make the water look yellow. We only wash the bottles with sunlight liquid. We would appreciate it if you could look into this and resolve this problem. We would really appreciate it if this could not happen. As we really want to use Tommee Tippee with our future kids as well. But it is not worth buying if the bottels look liks this after a few months. For that amount of money it should be a lot better quality.

Hiya
On the 25th I purchase a pack off 3 of your new anti colic bottles from Asda barcroft in doncaster, only to discover one of your bottles does nothing but pour out milk from the lid! I've tried making 4 different milks in this bottles and each time its sprayed all over my kitchen and when I've gone to feed it to my 5 week old baby it has poured all over him! I've disconnected and reconnected the bottle multiple times and each time its spilling everywhere! After spending £17 on these I'm disgusted I only have 2 working ones! Never mind how many times I've burnt my hands!

I purchased a second closer to nature starter kit of glass bottles as I was happy with the first kit. However, after only 2 weeks of using them, the printed measured ml /oz. Was rubbing off. I contacted customer support and was told that it was still "fine". I was to only contact them if it progressed. After a mo th, I contacted customer support again as half the printing ribbed off was was jo longer legible. Customer support from tomme tippee started it was still in "great condition" and as a " good gesture" I would only be offered a plastic set as a replacement. This was unacceptable.