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Tommee Tippee
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1.1 240 Complaints
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Tommee Tippee Complaints 240

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K
11:40 am EDT

Tommee Tippee black out blind

I purchased the blind for a UK caravan holiday as I didnt want the day light to mean early wakeups.

I placed the suction cups on to the window as demonstrated on the adverts and left it there for 4 days rolling it up inbetween wake ups.

I went to put my child to bed on the 4th night and realised there was a crack in the top of the window behind one of the suction cups and running across the window.

Nowhere on the blind packaging, does it say not to use continually or in warm weather. (The weather will of reached no more than 15 degrees that day.)

This happened on 21st July 2023.

We are now being charged for the insurance excess to repair the window.

Can you offer any support or advice?

Desired outcome: Compensation for the insurance excess.

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5:55 pm EDT

Tommee Tippee Quick food makerblender steamer

Dear concerned,

Kindly note that i got quick food maker blender and steamer from saudi arabia and it was amazing , i use it 4 times minimum everyday.

However, one day i couldnt find the cover of the machine.apparently it has been thrown by mistake in the garbage: i went to many supplier store for tommee tippee so that they can provide me with a sper cover . No one helped me with that mentioning that they dont have any separate accessoires and i find it so unfair , if we lost an accessory or broke any small item we cannot get only the item but we have to buy the whole product again and pay a lot of money.

I really appreciate if you can find a solustion for that.

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M
10:15 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tommee Tippee Tommee tippee straw beaker

I brought the tommee tippee straw beaker on it with a little bear on it from tesco, I washed it up then gave ut to my little one to have a drink, he dropped it while standing (he's 1 so not tall at all) and the beaker has completely broken and is not not useable, I have pictures of the beaker and I brought it on the 27th May 2023, I have lost the receipt but am getting one re-printed when I goto tesco today, I am concerned for the safety of these beakers as if I hadn't of noticed my little one could of git really hurt

Desired outcome: Can I please get an email back so I know you have seen this email and also some advice as to why it has happened, I have another tommee tippee beaker like it with a different type of spout that I'm not concerned to use

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Is Tommee Tippee Legit?

Tommee Tippee earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Tommee Tippee to be a trustworthy company. Although there's a 1% resolution rate for customer complaints, which deserves attention, Tommee Tippee is known for their high standards and safety. If you're thinking about dealing with Tommee Tippee, it's wise to check how they handle complaints.

We found clear and detailed contact information for Tommee Tippee. The company provides a physical address, 15 phone numbers, and email, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Tommeetippee.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Tommeetippee.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Tommee Tippee as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Tommee Tippee have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Tommee Tippee and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Tommeetippee.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Tommee Tippee has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 1% of 240 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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L
9:56 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tommee Tippee Electric steriliser

Hello I purchased the electric steriliser and it has been hell to use from the get go, it's not like the old ones that actually dont fall apart!

Everytime I proceed to get a bottle out the shelf thing knocks over and dummies/teats fly everywhere which means they are once more dirty again! The design is so stupid I cannot comprehend how it even got into production, I am forever putting the steriliser back together!

It also has burn/scale/rust with the first few weeks. I am not impressed by this product it has greatly cheapneed over the years. Bring back the sterilisers from the 2000s, atleast I could fit in more then 4 bottles then!

Desired outcome: A steriliser that works, doesnt fall apart everytime I sterilise my babys bottles.

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K
10:05 am EDT
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Tommee Tippee Returns

I purchased two items from yourself I have had a late miscarriage and I would like to return the unopened boxes as it is a constant reminder of what I have lossed! I contacted your team to be told I can not! I think this is deeply disappointing and causing me more upset and distress.
I ordered a prep machine and a steraliser
Contact Kerry Thornton
[protected]
[protected]@aol.com

Desired outcome: Return and refund

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M
5:00 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Tommee Tippee Electric sterilising unit

I brought one of your sterilising units for a baby born Sep-22. The couple started using the unit and in January it tripped their whole electricity out, they reset it again and used the unit again to make sure it was that causing it which it was as it happened again. I took the unit back to mamas and papas where brought in from and they exchanged it for a new one. This has now happened again so I contact your team and they have said take it back to the shop again. I sent on pictures to show it is cleaned properly and also the bottles are cleaned out first before being put in. It feels like I am just being fobbed off with just exchange it again and then if it happens again there will be no warranty left.

I was asked on the message to send over pictures which I did and so have added them to this too. I have also attached a copy of the exchange receipt for the new one in January.

Desired outcome: I feel it would be better to just have a refund and find an alternative brand of product to use while the baby is still needing bottles

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6:44 pm EDT
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Tommee Tippee Milk prep machine

I got a milk prep machine as a gift at the beginning of my pregnancy at the beginning of the year. It sat in its box, as I didn’t realize what I was missing to be honest! Until ten days ago, and I have used it 5 times a day and today it just conked out! I’m so gutted as Iv got to go back to the kettle!

I was so chuffed with it I went and bought myself a bottle to match and a new filter as a spare at the ready and I’m really disappointed.

Desired outcome: I would love a replacement as I was using kettle before and now Iv discovered the milk prep machine I don’t know if I can go back! I’m going to have to in an hour! But I cannot afford a new machine I’m gutted.

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12:57 pm EDT
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Tommee Tippee Tommee tippee closer to nature baby bottle 150ml in pack size 2 pack and colour clear

I bought my feeding bottles on the 18th of December 2022 and started using the bottles on the 31st of January when I stopped breastfeeding my baby the turned 1 month on that day. Now the numbers are fading even the name is also fading. I bought them at Dischem Store at Corkwood in Uitenhage. I have the slip with me and have lost the package box.

I have been using this brand for all my kids, but this has never experienced this previously. I have even attached a picture with the bottle that belongs to my son the is now 8years old and he has used the bottle for 5 years and it still has the measurements and the name showing. The bottles look very ugly and old. I am very disappointed in Tommee Tippee as you guys advertise your bottled as good and close to a breast feeling.

Desired outcome: Refund or replacement of the bottles.

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8:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tommee Tippee uv sterilizer turning yellow on one side of the machine

Bought just over a year ago but only got out of the box and used august 2022 once baby started using bottles haven't used it regularly its mostly just sits on the counter as we also have a microwave tommee tippee steriliser. Just noticed yesterday that one side of the machine is turning yellow its not in direct sunlight its not near any source of heat or cold so i'm confused why it looks like this now an eyesore and with baby number 2 due this year i'm wanting to use it more but after using it for less than a year and it looking like that there most be somthink wrong with it.

Desired outcome: a replacement uv sterilizer in white and a pre paid postage so I can send you the yellow one back

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2:57 pm EDT

Tommee Tippee Would like replacement teets if possible

Bought lots of tommee tippee equipment for my baby since birth until present and she is now 7 months old. The last 6 teets I have bought 6 months plus have not been to what standards I expect. One of them split just over a week ago and again today another one as split. I wash correctly in soapy water then sterilise in my tommee tippee microwave steriliser. After paying another £15 for 6 of these I am not happy about this happening. Could you please look into this

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4:49 pm EST

Tommee Tippee Faulty bottles

Tommeetippee Anticolic bottles the silicone air valve has burst on two battles when milk has been heated we have been using tommeetippee bottle heater the happend on 01/03/2023 and this 02/03/2023 at 21:40pm my baby currently has no bottles as they have broke I would like a refund or compensation as this is not acceptable my daughter is being left with no bottles we have to go and pay for more for it to happen again

Desired outcome: Refund or replacement of bottles

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12:34 pm EST

Tommee Tippee Health hazard steriliser

I purchased the feeding set for £141 in this set was an electric steam steriliser. After two weeks of use I noticed limescale and burn marks. I regularly descale the machine and fill it with the recommended amount of water. I cleaned/descaled the machine again and put it on a cycle I noticed the cycle lasted for a while, so I put it on again and timed it! 12minutes and smelt of burning. I contacted TT who after a battle sent a replacement.. within 5 days the same thing happened again, burn marks on the hot plate, smelt of burning and lasted for 15minutes.

Meanwhile since birth my baby has been poorly with vomiting and tummy pains, I’ve tried different milk, been to the GP. Paid for a private gp who asked for a lot more details about feeding and equipment I explained the steriliser issue and the dr urged me to stop using it as he thinks it isn’t sterilising the bottles and spreading bacteria instead making my baby poorly.

If your baby has “colic” or “reflux” please check it isn’t your steriliser making them poorly with unclean bottles

Desired outcome: Refund to the value of the machine

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2:23 pm EST

Tommee Tippee Tommee tippee beaker

I bought my daughter a beaker from your brand. She drinks a lot of liquid so I wanted to buy a big one. I got the one in the photos and was surprised how quick she was going through it. She eventually broke it and exposed the inside which is ridiculously small volume! This is pretty much false advertisement and I wasted money getting this because I wouldn't have purchased it if I knew its true volume. I don't care that it broke but I care that it looks big when it isn't.

Desired outcome: I would like for you to make a beaker that holds the amount it looks like it does instead of hiding the true size.

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3:55 am EST
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Tommee Tippee Number 1 bottle teats

Before I had my baby I was not aware that tommee tippee number 1 teats are dangerous and unsuitable for newborn babies.

My underweight newborn nearly ended up in neo natal unit because of these teats as he could not get the milk out of them no matter how hard he sucked and ended up exhausted and starving and would not feed the rest of the night.

By the time my midwife arrived in the morning he was nearly rushed to hospital. She advised me to buy cheap old fashioned long baby bottles which we rushed and bought immediatley from the pound shop and baby managed to feed.

Midwife then proceeded to tell me tommee tippee number 1 teats are duds and are simply used to make money by tommee tippee so parents have to go and buy the number 2 teats so it makes tommee tippee a bit extra money despite putting vulnerabal newborn babies lives at risk.

I try to advise as many people as I can not to buy tommee tippee products as I wished someone had warned me. I will never buy anything from tommee tippee again and I regret ever buying any of their products.

Putting profit over newborn babies lives will not end well.

Desired outcome: Fix number 1 teats so newborn babies lives are not being put at risk.

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2:31 am EST
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Tommee Tippee Groblind and customer service

I sent a groblind back for testing as it clearly broke my window. There is no warning on this item to say it can cause windows to crack. Now tommee tippee completed their " investigation" on 17.10.22 and still won't send me my blind back. So effectively they have stolen my item. Its too late to get a refund from amazon so I'm now out of pocket and have not got the product.

Desired outcome: I want my money back for this faulty item

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12:38 am EST

Tommee Tippee Tommee Tippee - Electric Steam Steriliser

We bought 2 Tommee Tippee - Electric Steam Sterilisers for myself and my sister. Just to find that after a few times of using it (not even 10 times) it started giving off rust.

So after the sterilizer was done, the steam and water on bottles will be brown from the rust.

I've taken back both after paying almost R2000 each. The South African Tommee Tippee reg has still not contacted me! Very dissappointed

Desired outcome: Company to contact me and explain how this is possible

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6:54 pm EDT

Tommee Tippee Colic bottles leaking

The colic bottles leak excessively! How am I supposed to dry my baby and her bed 3tumes a night. I am so tired of this. I bought 6 of them an I am so disappointed. Always loved tommee tippee but now so so so so dissatisfied. She sleeps with me in my bed because her bed is used FOR BEEING DRIED ALL THE TIME!

Seven months of hell with this bottles and how am I supposed to afford 6 new ones?

Desired outcome: Refund, I'll send your bottles back to use yourselves.

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8:19 am EDT
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Tommee Tippee Anti colic bottles

I bought the anti colic bottles and im very dissapointed. These bottles leak excessively. Ehen I shakes the bottle all the formula runs along the sides. My son is more wet than anything. With every feed iv got to change him. They dont even provide cleaning utensils to clean the holes in the bottle. I had so much faith in this brand as my other kids all used them. I wont advise anyone to use their products. Its very disappointing and I paid such a lot of money for it.

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4:29 am EDT

Tommee Tippee Feeding bottle fading numbers and the tommee tippee name

I bought my feeding bottles 4 months ago for my son. Now the numbers are fading even the name is also fading. I bought them at Clicks shop in Manzini mall, Swaziland. I have lost the slip and package box but I bought it using my clicks club card which is [protected], belongs to Tengetile Wandile Mavimbela ID no [protected]

I have been using this brand for all my kids but this has never happened.

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9:29 am EDT
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Tommee Tippee Anti-colic bottles

These bottles have been the bane of my life for the last over a year. My son suffered from reflux and colic so I bought the Tommee Tippee anti-colic bottles. The reason I chose the Tommee Tippee brand was because I had used Tommee Tippee bottles for my first child and found them great, I also had purchased the Tommee Tippee steraliser and bottle maker for my daughter which I also found perfect.

I found using the anti-colic bottles very stressful as they leak dreadfully, which of course I didnt realise until after I had bought and started using them, and this added to the stress I was going through trying to manage a baby with reflux and colic. I bought 8 thinking they would be perfect, as that was my experience with the other products I had used. Having spent so much money on buying 8, I could not afford to switch to another type of bottle and so I just suffered through using the bottles for my son, and still use them now that he's on cows milk and is still taking 3 bottles a day.

When you shake or roll the bottle to dissolve the formula, the milk comes out the sides and leaks down the side of the bottle - nothing you do prevents this. When you tilt the bottle to feed your baby, the milk pours out and down the sides wetting your baby or muslin cloth. When you then hold the bottle upright after your baby has taken the amount the want, more milk leaks out further wetting your baby's clothes. This is beyond frustrating, and I have really grown to despise these bottles.

Now that my son is on cows milk, I heat the bottle in a jug of warm water. The warm water seems to cause the milk to rise up through the spout going down the centre of the bottle and it pours out the sides of the bottle while it's heating. The same as above then repeats as you feed your baby. As my baby is now big he likes to lie down having his bottle so the bed covers get wet as well due to the milk leaking from the bottles.

When I was using formula, and making up the bottles with the recommended hot water, that water also use to rise through the spout and leak out the sides of the bottle causing mess.

I don't know if there is anything you will do to compensate for the stress your bottles have caused me and my husband over the past over a year, and continue to cause us, but I wanted to make my dissatisfaction known because it was an extra difficulty that we really could have done without. The other point is the bottles were not cheap, so it did prevent me from switching to another type of bottle - I just didn't have the means to do so. I did not think I was taking a risk when I bought 8 bottles but clearly it was a bad move on my part.

Regards

Seana McManus

Desired outcome: I'd appreciate reimbursement for the cost of the bottles. We spent alot of money only to find that they added to the work we were already dealing with in relation to our baby suffering with reflux and colic

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About Tommee Tippee

Tommee Tippee offers a range of baby feeding products designed to support parents. Their collection includes bottles, nipples, pacifiers, and feeding accessories. They also provide items for weaning, such as sippy cups and food blenders. The brand focuses on creating practical solutions for infant and toddler feeding needs.
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Overview of Tommee Tippee complaint handling

Tommee Tippee reviews first appeared on Complaints Board on Apr 14, 2010. The latest review black out blind was posted on Jul 31, 2023. The latest complaint Anytime dummy 12-18 m was resolved on Jun 02, 2017. Tommee Tippee has an average consumer rating of 1 stars from 240 reviews. Tommee Tippee has resolved 4 complaints.
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  1. Tommee Tippee Contacts

  2. Tommee Tippee phone numbers
    1800 096 938
    1800 096 938
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    60%
    Confidence score
    Australia
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    27%
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    United Kingdom & Ireland
    +1 (877) 248-6922
    +1 (877) 248-6922
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    United States & Canada
    +64 800 726 436
    +64 800 726 436
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    New Zealand
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    +49 687 418 693
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    33%
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    Germany
    +39 444 971 909
    +39 444 971 909
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    Italy
    +31 524 561 740
    +31 524 561 740
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    Netherlands
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    +34 932 541 522
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    +86 213 590 7000
    +86 213 590 7000
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    +852 27 930 703
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    +62 216 124 189
    +62 216 124 189
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    +60 389 406 638
    +60 389 406 638
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    100%
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    South Africa
    +1 (203) 323-3100
    +1 (203) 323-3100
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  3. Tommee Tippee emails
  4. Tommee Tippee address
    Mayborn House, Balliol Business Park, Benton Lane, Newcastle-upon-Tyne, England, Tyne and Wear, NE128EW, United Kingdom
  5. Tommee Tippee social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024
  7. View all Tommee Tippee contacts
Tommee Tippee Category
Tommee Tippee is ranked 1 among 2 companies in the Baby Gear category

Most discussed Tommee Tippee complaints

my baby nearly choked
1
(opinions to this review)
Tommee Tippee Alternatives
Baby Trend, Inc. 3 reviews

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