Menu
For Business Write a review File a complaint
TopgearAutosport Customer Service Phone, Email, Contacts

TopgearAutosport
Reviews and Complaints

www.topgearautosport.com

Learn how the rating is calculated

1.2 14 Reviews 20 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

TopgearAutosport Reviews 34

ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Terrible Experience with TopgearAutosport: Unprofessional and Disrespectful

!

I had a really bad experience with TopgearAutosport. They kept asking me to pay a deposit but they couldn't give me a pickup time. I told them that I wouldn't pay until I had a pickup time and then, all of a sudden, they magically came up with a pickup time frame within minutes. It felt really fishy and I didn't feel like they were a reputable company.

When I told them that I wanted to cancel my order, they sent me a text message that was really rude and disrespectful. They called me paranoid and unrespectful and said that they hoped my vehicle would never get picked up. They even said that they would tell all of their drivers not to pick up my vehicle! I couldn't believe it. It sounded like they were either a scammer that got caught or a really bad company.

I would definitely recommend that you avoid TopgearAutosport at all costs. They are not a trustworthy company and they don't treat their customers with respect. If you're looking for a good company to work with, I would suggest that you look elsewhere.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
G
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointing LED Headlight Replacement Kit from TopgearAutosport for 2005 Dodge Ram

I bought a LED headlight replacement kit from TopgearAutosport for my 2005 Dodge Ram. Unfortunately, I've had some issues with it. The right side parking and turn signals don't work at all, and on the left side, only the turn signal works. The headlights are also reversed, with the low beams coming on when the indicator light says high beams, and the high beams coming on when there is no high beam indicator light. Additionally, when switching from low to high beams, there is a 3-second blackout period where there are no lights on at all.

I tried to contact Jesse several times, and he promised me new turn signal lights and a call from the "tech. Dept." However, I never received the new lights or a call from the tech department. I've left messages and called for days, but no one has responded or answered the phone.

Honestly, I feel like I've been ripped off by this company. I wouldn't recommend wasting your time or money on them. It's frustrating to spend money on a product that doesn't work properly and then not be able to get any help or support from the company.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Terrible Customer Service and Refund Process from TopgearAutosport

I recently purchased headlights from TopgearAutosport and unfortunately, they arrived defective. It seems like this is a common issue based on other reviews I have read. I sent the headlights back and they received them on June 15th. The next day, I called to inquire about my refund and was told that I would receive it within 3-5 business days. I trusted their word and waited patiently. However, after those business days had passed, I still had not received my refund. I called again and was told that they had forgotten to put me on the list for a refund. They gave me another date for when I would receive my money, but this went on every day after the promised date.

Today, on July 15th, I called FIVE times and each time it went straight to voicemail. Finally, on the sixth call from a different number, they answered right away. However, I received the same response as before. I am extremely frustrated and disappointed with the lack of customer service from this company. I had to go to my bank to resolve the issue and now I am leaving this review to warn others about my experience.

In my opinion, this company should be shut down. It is unacceptable to treat customers this way and not fulfill promises made regarding refunds. I would not recommend purchasing from TopgearAutosport.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with Topgear Autosport: Negative Reviews Speak Volumes

I gotta say, I was really excited to check out Topgeart Autosport for my truck mods. I mean, they have a ton of products on their website that I was really interested in. I was ready to drop some serious cash, like around 5 grand, on all the parts I needed. But then I decided to do a little research and see what other people were saying about them. And boy, was I surprised.

I found a bunch of bad reviews on their website, and even more on other review sites. I gotta say, I was pretty disappointed. I mean, I was really looking forward to doing business with them, but all these negative reviews really turned me off. I gotta thank all the people who took the time to write those reviews and share their experiences. You really saved me from making a big mistake.

Topgear Autosport, you really need to take a look at these reviews and see what people are saying about you. I mean, it's pretty clear that your service isn't up to par. And it's not just me who's saying that - there are a lot of people out there who feel the same way. You're losing out on a lot of business because of your negligence and poor service. I'm just one guy, but I'm sure there are plenty of others who feel the same way.

So, I'm taking my money elsewhere. I'm not gonna risk doing business with a company that has so many negative reviews. It's just not worth it. Topgear Autosport, you really need to step up your game if you want to stay in business. Until then, I'll be shopping somewhere else.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
P
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Mixed Experience with TopgearAutosport: Wide Product Selection and Quick Shipping, but Poor Customer Service for Warranty Claims

I recently made a purchase totaling $735.53 on TopgearAutosport.com, which is a chunk of change for me. Unfortunately, one of the projector lenses created a bright spot that sucked up all of the light energy. When I reached out to the customer service team, they told me that since the 90 day warranty had already expired, I couldn't get a discount on a replacement. I was really disappointed with this response since I shopped around quite a bit before making my purchase and ended up paying more than I should have for Spyder products.

On the bright side, the site has a wide variety of products and everything else I received was of great quality. I especially liked how easy it was to navigate the site and find what I needed. They offer a range of products from brake kits to seats and even a crazy amount of lighting options. I ended up getting a set of car seat covers and LED headlights which were both really nice.

Even though I had a bump in the road with their customer service, I would still recommend TopgearAutosport for their extensive product selection and the quick shipping. It's worth noting, though, that it's always a good idea to read and understand the warranty policies before making a big purchase from any website. All in all, TopgearAutosport.com is a solid choice for car enthusiasts who can benefit from the range of quality products offered, and are prepared before making a purchase.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Horrible Experience with TopgearAutosport: Delayed Shipping and Poor Customer Service

So, I ordered some fancy LED headlights from TopgearAutosport about a week ago. And wouldn't ya know it, they still haven't even shipped them out yet. What gives?! These guys are total scammers. I've been going back and forth with them for days just trying to get my money back. It's been such a hassle. And honestly, I wouldn't recommend anyone waste their hard earned cash with these shysters. Save yourself the headache and shop elsewhere, folks. Trust me, it's just not worth it. Overall, I'd say this place deserves a solid zero stars - if only that were an option.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Top-notch customer service and badass running boards: Our review of Topgear Autosport

So, we ordered some running boards for a customer who owns a fleet of Ram trucks from Topgear Autosport and let me tell you, we were pretty impressed. We did have a bit of a bump in the road when we found out that the 2020 truck was actually a classic, but Jessie from Topgear Autosport totally saved the day by getting the right brackets shipped out to us quickly and without costing us a single penny. Talk about amazing customer service, right?!

I mean, the running boards themselves look absolutely badass on those trucks and our customer was stoked with the way they turned out. The quality of the running boards is definitely something to shout about. Plus, we were pleasantly surprised at how affordable they were too.

Overall, we highly recommend Topgear Autosport for all your auto accessories needs. They’ve got tons of stuff on their website to choose from, so you’re bound to find exactly what you need. Plus, with their top-notch customer service, you really can’t go wrong. So, if you’re looking to deck out your ride, definitely check these guys out!

Big thanks to Jessie and the whole team at Topgear Autosport for providing such an awesome experience overall. Keep being rad, guys.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointing Chrome Smoked LED Towing Mirrors from TopgearAutosport: No Warranty, No Reviews, No Trust

So, I wanted to amp up the look of my 2005 Excursion and I decided to buy the chrome smoked LED towing mirrors from TopgearAutosport. My sales order number was ***6315 and I placed the order on 11/11/2019. I scoured the internet for reviews on this baby but couldn't find any. Nonetheless, I decided to take the plunge and buy the product. Fast forward to two months after my purchase, and my once glittery mirrors started to show signs of blistering. So, I thought maybe I could get my money back, right? I reached out to the customer service team but was immediately told that my warranty had expired. Too bad, they said. I looked for the warranty information on their site but couldn't find it anywhere. And believe me, I looked thoroughly. It's disappointing that their website doesn't offer quality reviews and it's a total bummer that they don't back their own products. Honestly, it's a red flag for me. I think this will be my first and last purchase from their website.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Avoid TopgearAutosport: Terrible Customer Service & False Claims on Products

So, I recently decided to upgrade the headlights on my truck and stumbled upon TopgearAutosport's website. I took the plunge and made my purchase, eagerly awaiting the arrival of my new lights. Unfortunately, things didn't go as smoothly as I had hoped.

When my package arrived, I quickly realized that I had been sent the wrong headlights. This mistake was frustrating, but I figured it was a simple mistake that they would quickly fix. However, when I tried to get in touch with their customer service team, I was met with radio silence for 2-3 days. That definitely didn't leave me feeling great about the experience.

After several back-and-forth exchanges with a representative who clearly wasn't the sharpest tool in the shed, I found out that they wouldn't be able to send me a return label and wanted to charge me a 25% restocking fee. Not only was this unacceptable, but they even had the audacity to claim that the lights they had sent me would work on my truck. Their claims about the product being "plug and play" were also completely false - I had to ask for clearer installation instructions just to make sense of it all.

In the end, I felt ripped off and disappointed by the whole experience. If you're considering doing business with TopgearAutosport, I urge you to think twice. This company straight up sucks and they'll only take your money without delivering on their promises. Don't be like me - avoid the frustration and find a better retailer for your automotive needs.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Terrible Experience with TopgearAutosport: Broken Products, Poor Customer Service, and Refund Issues

I gotta say, I had a pretty bad experience with TopgearAutosport. I was really excited to get some LED headlights and tail lights for my car, but when they arrived, they were busted! Like, straight up broken. Not cool.

So, I did what any normal person would do and reached out to their customer service. And... crickets. Seriously, I got no response. I was pretty ticked off, so I filed a claim through PayPal to get my money back.

TopgearAutosport tells me that I need to close the claim before they'll give me a refund. So, being the trusting person I am, I go ahead and do it. And what do I get in return? More silence.

At this point, I feel like I got scammed. Like, what kind of a company treats its customers like this? I wouldn't recommend them to my worst enemy. Stay far, far away from TopgearAutosport if you value your time and money.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointed with TopgearAutosport: Faulty Product and Poor Customer Service

My experience with TopgearAutosport was not the best one. I decided to purchase a set of tail lights and the shipping was decent. Installation went well, but then I noticed that the turn signal was not fully lighting up. I was a bit frustrated, but thought that was an easy fix. However, when I called to return them, things started to go south. I was promised a shipping label to return my item on January 6th, 2021, but it never arrived.

After waiting patiently for a few weeks, I decided to contact them again. They reassured me that I should be receiving the label, but that they were behind. Over a month passed and still no label. It's now February 20th, 2021, and I still haven't heard anything back from them. Needless to say, I am pretty disappointed with TopgearAutosport's customer service.

I regret ordering from them and I will never be a customer again. It's sad to think that their lack of responsibility has resulted in me having to pay for something that's faulty and unsatisfactory. I wouldn't recommend this company to anyone. If you're thinking about ordering from them, be careful because you might end up stuck with something you don't like and waste your hard-earned money.

In conclusion, dealing with TopgearAutosport was a stressful and disappointing experience. It's always disappointing when a company doesn't live up to its promises. Hopefully, this review will help other people avoid the same frustrating experience that I had.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Beware of TopgearAutosport: Terrible Customer Service and Shoddy Products

Listen up people! If you're thinking about buying from TopgearAutosport (topgearautosport.com), let me tell you, you better think twice. Their customer service is a total fail. I received a product that looked like it had already been returned once. Missing a key wire harness and no instructions! Like what the heck? I had to jump through hoops just to even get them to issue me a Return Merchandise Authorization (RMA). They wouldn't even pay for shipping back even though they messed up in the first place. Their solution? A link to a video installation. Total joke! The video wasn't even for the lights I bought or the right setup. I got dual lights and they sent me a video for quad lights. They even fibbed in their emails and said that I didn't need the missing wire harness. But the stupid "installation video" clearly said that all the lights needed it.

I decided to get a second opinion from my trusty dodge mechanic who told me that even if I did manage to get these lights to work, I would need a decoder to make them compatible with my computer. And of course, TopgearAutosport didn't offer that. So, I promptly sent those suckers back and now I'm tracking my refund. Hopefully, it won't take forever. I wouldn't recommend wasting your precious time or hard-earned cash on this company. Save yourself the headache and look for another option.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
K
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointing Mirror Purchase - TopgearAutosport Review

So, I recently purchased some mirrors for my 2019 Sequoia from TopgearAutosport. The package arrived pretty quickly, which was quite impressive. But then came the trouble - it took me ages to put them on because there were no instructions included. I had to figure out the wiring myself, and boy was that a challenging task.

The passenger side mirror was a real pain, as it kept going out. First, it was the power control, and then it was the blind side indicator. It seems that these mirrors are not built to handle any kind of weather, be it rain or snow. Once the water gets in, they just stop working.

Interestingly, the driver side mirror had been working just fine through everything, until the last snowfall, when the blind side indicator stopped working too. I mean, seriously, what's up with that?

I waited over a month for TopgearAutosport to fix the issue with the passenger side mirror, but they never did. In the end, they just refunded my money. Although I do like the mirrors, I feel they need to be built better and come with instructions. I spent a lot of money installing them and exchanging them for nothing, which was really frustrating.

To add insult to injury, I cannot find mirrors anywhere else for this car, so I guess I'm stuck with the stock mirrors.

Oh, and the spotlight on the mirror - I didn't use it for the reverse lights. Instead, I wired it to a switch so that I could use it whenever I needed it. But guess what? The spotlight is not bright at all and doesn't really help with reversing. What a bummer.

All in all, while I appreciate the prompt delivery, I think TopgearAutosport needs to up their game when it comes to quality and customer service.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience Shopping with TopgearAutosport: Shady Shipping and Poor Customer Service

I gotta say, I was pretty disappointed in my experience shopping with TopgearAutosport. Like, don't get me wrong, their website looks pretty legit. But when I went to checkout, it seemed like they were trying to sneak one past me. They charged me for UPS shipping, which I was aight with, but when my package finally arrived, it was sent through USPS. Like, what the heck?! They're basically scamming people by charging for more expensive shipping and then cheaping out at the last minute.

It wasn't just the shipping snafu that irked me, either. It took freakin' forever for them to even ship my order. And when I called them up to complain and ask for a refund, they were just rude as heck. Like, sure, I guess technically they can ship it any way they want. But if you're gonna charge for one type of shipping, you should follow through with it, ya know? It really felt like they were playin' me.

Honestly, at this point, I wouldn't recommend shopping with TopgearAutosport. They're kinda shady and don't seem to give a crap about their customers. And to top it all off, I still haven't even gotten my dang product yet. I asked for a refund but they're straight up ignoring me. Ugh. Save yourself the trouble and find a better place to shop.

Read full review of TopgearAutosport
Hide full review

TopgearAutosport Complaints 20

ComplaintsBoard
B
12:10 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport: Unreliable and Unresponsive Customer Service

I placed an order on 4/6/23 from TopgearAutosport (topgearautosport.com) for a birthday gift for my son. I was excited to surprise him with something special, but unfortunately, my experience with this company was not a positive one. I tried to find out the status of my order, but I was unable to get any results. I attempted to call them, but no one answered the phone. I also tried to message them, but I received no response. Even the chat people were not available to help me out.

After some frustration, I decided to read the reviews of this company to see if others had similar experiences. To my dismay, I found out that many others had issues with this company, just like me. I was disappointed to learn that I was not the only one who had a negative experience with TopgearAutosport.

Due to my experience and the reviews I read, I decided to cancel my order. I was not willing to take any more chances with this company. I would not recommend TopgearAutosport to anyone. It is important to have a reliable and trustworthy company when it comes to purchasing gifts or any other items. Unfortunately, TopgearAutosport did not meet my expectations, and I will not be doing business with them again.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
E
11:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Mixed Experience with TopgearAutosport: Wide Product Selection and Quick Shipping, but Poor Customer Service for Warranty Claims

I recently made a purchase totaling $735.53 on TopgearAutosport.com, which is a chunk of change for me. Unfortunately, one of the projector lenses created a bright spot that sucked up all of the light energy. When I reached out to the customer service team, they told me that since the 90 day warranty had already expired, I couldn't get a discount on a replacement. I was really disappointed with this response since I shopped around quite a bit before making my purchase and ended up paying more than I should have for Spyder products.

On the bright side, the site has a wide variety of products and everything else I received was of great quality. I especially liked how easy it was to navigate the site and find what I needed. They offer a range of products from brake kits to seats and even a crazy amount of lighting options. I ended up getting a set of car seat covers and LED headlights which were both really nice.

Even though I had a bump in the road with their customer service, I would still recommend TopgearAutosport for their extensive product selection and the quick shipping. It's worth noting, though, that it's always a good idea to read and understand the warranty policies before making a big purchase from any website. All in all, TopgearAutosport.com is a solid choice for car enthusiasts who can benefit from the range of quality products offered, and are prepared before making a purchase.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
C
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Warning: Terrible Experience with TopgearAutosport - Do Not Buy From Them

I had a really bad experience with TopgearAutosport. I would not recommend buying from them. Before you make any purchases, make sure you do your research first. They took my money and I have been trying to contact Yasmin at ***055 for a week now. I also tried calling their customer service number, but it just goes to a full voicemail. It's really shady and I want to warn others to be aware. I am so upset that I am considering taking them to small claims court. I am not the only one who has had issues with them, and I think they will be shutting down their website soon.

Read full review of TopgearAutosport
Hide full review

Is TopgearAutosport Legit?

TopgearAutosport earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds TopgearAutosport to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, TopgearAutosport is known for their high standards and safety. If you're thinking about dealing with TopgearAutosport, it's wise to check how they handle complaints.

TopgearAutosport has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Topgearautosport.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Topgearautosport.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Topgearautosport.com you are considering visiting, which is associated with TopgearAutosport, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

TopgearAutosport website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Topgearautosport.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While TopgearAutosport has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 20 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to TopgearAutosport. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Horrible Experience with TopgearAutosport: Delayed Shipping and Poor Customer Service

So, I ordered some fancy LED headlights from TopgearAutosport about a week ago. And wouldn't ya know it, they still haven't even shipped them out yet. What gives?! These guys are total scammers. I've been going back and forth with them for days just trying to get my money back. It's been such a hassle. And honestly, I wouldn't recommend anyone waste their hard earned cash with these shysters. Save yourself the headache and shop elsewhere, folks. Trust me, it's just not worth it. Overall, I'd say this place deserves a solid zero stars - if only that were an option.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
E
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport TopgearAutosport Review: Good Ordering Experience, Terrible Customer Service

I gotta say, TopgearAutosport was pretty good when I was placing my order. But after that, their customer service was just terrible! I had a bulb burn out in less than a year, and I tried to get in touch with them through email and phone. But it took them a whole week to finally send me an email with a link to order the bulb. And guess what? It was the wrong bulb! Can you believe it? And to top it all off, their price for two bulbs was twice as much as what I paid for four bulbs on another site. I mean, come on! I wouldn't recommend this company to anyone, and I definitely won't be using them again.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Great Customer Service at First, but TopgearAutosport Fails to Follow Through with Replacement Bulbs

I bought a LED headlight kit for my truck from TopgearAutosport and it was going well at first. However, when I received the package, one of the bulbs was not working. I immediately sent an email to their customer service and to my surprise, I got a response right away. Not only that, but I also received a text message from one of their representatives. They were very apologetic about the issue and offered to send me two replacement bulbs for free. I was happy with their solution and thought that was the end of it.

Unfortunately, it has been over a month now and I still haven't received the replacement bulbs. I have sent two emails and two text messages to the number that was provided to me, but I haven't heard anything back. It's frustrating because I was really looking forward to using the LED headlight kit, but now I can't because one of the bulbs is not working.

I would advise others to spend their money elsewhere. It's disappointing that TopgearAutosport didn't follow through with their promise to send me replacement bulbs. It's a shame because their customer service was great at first, but now it seems like they don't care about their customers anymore.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
G
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Terrible Packaging, Missing Parts, and Poor Customer Service: My Experience with TopgearAutosport

So, I recently ordered some headlights and tail lights from TopgearAutosport and I have to say, I was pretty disappointed with the packaging. The seller just threw all the boxes together and wrapped them up in a black garbage bag. I mean, come on, that's just lazy. And of course, during shipping, the package fell apart and I only received one tail light.

Now, I have to admit, the package that the tail light came in looked pretty suspicious. It was covered in black plastic wrap and just looked really sketchy. But hey, at least I got something, right?

But here's where things really went downhill. When I contacted the seller about the missing parts, they refused to send them to me or even give me a label to return the one part I did receive. And to make matters worse, I don't think they're even going to give me a refund. They keep insisting that all the parts were delivered, even though I clearly only received one.

Overall, I have to say that I'm pretty disappointed with my experience with TopgearAutosport. The packaging was terrible, the shipping was a disaster, and the customer service was just plain awful. I wouldn't recommend this seller to anyone.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
I
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport TopgearAutosport Review: Poor Quality and Customer Service

I gotta say, TopgearAutosport is not the best company out there. I ordered some towing mirrors for almost $500 and they turned out to be defective. It was a real bummer. But what's worse is trying to get in touch with someone from the company. It's like trying to find a needle in a haystack. It took me over three months to finally get my money back for the mirrors. And even then, I had to fight tooth and nail to get them to cover the shipping costs. But they wouldn't budge on the $100 I had to pay to ship the defective product back to them. It's just not right. These guys are really not good at what they do.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Chrome Smoked LED Towing Mirrors from TopgearAutosport: No Warranty, No Reviews, No Trust

So, I wanted to amp up the look of my 2005 Excursion and I decided to buy the chrome smoked LED towing mirrors from TopgearAutosport. My sales order number was ***6315 and I placed the order on 11/11/2019. I scoured the internet for reviews on this baby but couldn't find any. Nonetheless, I decided to take the plunge and buy the product. Fast forward to two months after my purchase, and my once glittery mirrors started to show signs of blistering. So, I thought maybe I could get my money back, right? I reached out to the customer service team but was immediately told that my warranty had expired. Too bad, they said. I looked for the warranty information on their site but couldn't find it anywhere. And believe me, I looked thoroughly. It's disappointing that their website doesn't offer quality reviews and it's a total bummer that they don't back their own products. Honestly, it's a red flag for me. I think this will be my first and last purchase from their website.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport: Incorrect Mirrors and Poor Customer Service

I recently purchased tow mirrors for my truck from TopgearAutosport. I was excited to receive my order and was pleased to see that all the necessary information was available online, including my Vin number. However, I was disappointed when the mirrors arrived five days later and did not fit my truck. The bolt pattern was 1/2" shorter than what I needed.

I reached out to Top Gear for assistance, but unfortunately, there was no communication from them. I was frustrated and felt like I was left in the dark. When I finally got in touch with them, I was told that no information was given on my truck, which I knew was not true. I felt like I was being given the runaround, and it was frustrating.

Top Gear took their time returning the mirrors, and I eventually realized that they had a return date. I had to pay $105.00 for shipping due to the size of the box, which weighed a whopping 22lbs. I was not happy about this, as I felt like I was paying for Top Gear's mistake.

To make matters worse, I have text messages from Top Gear that show they were trying to blame me for the mistake. I was not happy about this, as I knew that it was their fault. I paid the price for their lazy and careless workers who couldn't read the information I provided.

Overall, I was disappointed with my experience with TopgearAutosport. While I appreciate that all the necessary information was available online, the lack of communication and the mistake with the mirrors left me feeling frustrated and dissatisfied. I hope that Top Gear can improve their customer service and attention to detail in the future.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
O
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing customer support and delayed shipping at TopgearAutosport

Man, let me tell you 'bout my experience with TopgearAutosport. The price was fire, not gonna lie, I could hardly believe it when I saw it. But then I got to trying to get some answers to my questions and... crickets. Their customer support was nowhere to be found, man. I was left high and dry with my questions. I decided to take a chance and placed my order anyways, and now it's been eight days and still no shipping confirmation? Come on, TopgearAutosport! Don't leave your customers hanging like that.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Don't Waste Your Time: My Terrible Experience with TopgearAutosport

So, let me tell you about my experience with TopgearAutosport. It was a total disaster! I ordered a part for my car, but to my horror, I received a part for a totally different vehicle. I mean, how can someone be so careless? I tried to reach out to their customer service, but to be honest, it was a total nightmare. It was like they didn't even care about my problem, and I had to go through a lot of hoops just to get a response back.

To be honest, I wouldn't recommend TopgearAutosport to anyone. I mean, who wants to deal with a company that doesn't even care about their customers? I was really disappointed with the whole experience, and I can say with confidence that I will never use this company again. I mean, seriously, if you can't get the right part for the right car, what kind of auto parts company are you?

Look, I understand that everyone makes mistakes, but what really bothered me the most was their customer service. It was like they didn't even want to help me out. If they had just apologized and worked to fix the problem, it would have been a different story. But no, they just ignored me and let me deal with the problem on my own.

In conclusion, if you're looking for an auto parts company that cares about their customers, you should definitely look somewhere else. TopgearAutosport might have some good products, but their terrible customer service and lack of attention to detail is just not worth it. Save yourself the headache and go somewhere else. Trust me, you'll thank me later.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport - No Instructions and Faulty Product

So, I recently purchased some mirrors from TopgearAutosport and let me tell you, I was less than impressed. I mean, don't get me wrong, the mirrors themselves seem okay, but there were no instructions included with the package or even on the website! Like, seriously guys, how hard is it to include a little insert telling me how to install these things?

To make matters worse, when I finally did install the mirrors, one of them didn't even work! What the heck, man?! Now I'm stuck with this useless piece of junk and I'm not even sure what to do about it. All I know is that I want either a refund or a replacement, ASAP.

Honestly, if I had known that this was going to be the experience I had with TopgearAutosport, I probably would have gone elsewhere. It's just frustrating to spend money on something and then feel like you're being left in the dark without any guidance or support. Hopefully, they'll take my complaint seriously and make it right. But if not, well, I guess I'll just have to take my business elsewhere next time.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport - Would Not Recommend

So, I was stoked to finally get my hands on some Top Gear mirrors for my ride. But, when they arrived, they were jacked up - like, some serious mechanical issues going on. So, I tried to get in touch with TopgearAutosport, like, six separate times. I mean, come on, I could only choose from two phone numbers - what the heck is up with that? And wouldn't ya know, they haven't hit me back yet. It's a total bummer, man. Can't say I'd recommend rolling with these guys.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Unimpressed with TopgearAutosport: High prices and poor customer service

So, I stumbled upon TopgearAutosport online while searching for some cool accessories for my car. First thing I noticed, their prices were definitely on the higher end compared to their competitors. I'm not saying they were being greedy or anything, but let's just say they could have offered a little more bang for my buck.

Anyway, I decided to reach out to their customer service to inquire about a product and to my surprise, they didn't even bother replying. Now, that to me is a big red flag. If my money isn't good enough for you, then why should I trust you to give me a quality product?

I also noticed that there was no Facebook review section on their page, which made me a little suspicious. I mean, if they were a reputable company with happy customers, wouldn't they want to show that off? So, I did my due diligence and checked out other reviews of TopgearAutosport online. And let's just say, they weren't all glowing reviews.

Overall, I don't think I'll be giving TopgearAutosport my business any time soon. With their high prices and lack of customer service, it just isn't worth the risk. I'll stick with companies that show they care about their customers and offer fair prices.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Poor customer service and faulty products from TopgearAutosport: A Warning

So, let me tell you about my experience with TopgearAutosport. First off, let me just say, you might as well save your money and go to a different website. These guys have absolutely no customer service skills.

I tried calling them multiple times, but every time I called, my call just went straight to voicemail. And even if I leave a message, they never got back to me. What's the point of having a phone line if you're not going to answer it or call back?

So, I decided to try emailing them instead. But guess what? I got no response there either. I even tried sending multiple emails, but they just don't seem to care about their customers. I mean, come on guys, at least have the decency to respond to emails.

Now let's talk about the real issue here, the tail lights. I ordered these tail lights, but they don't even fit correctly. They're just sitting there, useless and taking up space. I mean, I would've returned them, but how am I supposed to do that if they don't respond to anything?

So, long story short, don't waste your money or your time on TopgearAutosport. They have no customer service skills and they don't even provide quality products. Stick with a different website, one that actually cares about their customers and provides good products.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Beware: TopgearAutosport's Poor Quality & Non-Existent Customer Service

I gotta tell you guys straight up that I had a pretty crappy experience with TopgearAutosport. I bought some running boards from them last year and was pretty excited to get them installed on my car. But lemme tell ya, after just ONE month the paint started peeling off! What a freakin' disappointment. So I reached out to their customer service team and they were like, "oh yeah, we'll send you a replacement right away!" But here I am, a full year later and still no new running boards. Like what the heck, TopgearAutosport? Get your act together! I've tried contacting them a bunch of times and keep getting the runaround. It seems like they don't give a crap about their customers or their reputation. Honestly, I'd say steer clear of these guys. They're just in it to make a quick buck and don't care if their products actually work or not. Total scammers if you ask me.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport TopgearAutosport Review: Disappointing Customer Service and Incorrect Mounting Brackets

So, let me just say that my experience with TopgearAutosport has been a real bummer. I recently ordered some step up bars for my ride, but when they arrived, the mounting brackets were all wrong. Talk about a headache! Naturally, I tried to reach out to them to see if I could get the issue resolved, but it seems like they straight up disappeared off the face of the earth. I've called, emailed, and tried to slide into their DMs, yet I've gotten no response from them. It's like they're ghosting me or something.

It's been weeks and I'm starting to lose hope that I'll ever get this sorted out. I mean, what do you do when a company doesn't seem to care about their customers? It's like they take your money and then vanish into thin air. I'm left with step up bars that are totally useless because the mounting brackets are all messed up. It's super frustrating, especially because I was really looking forward to giving my car a sweet facelift.

All in all, I'm really not happy with TopgearAutosport. If you're thinking about ordering something from them, take my advice and think twice. If you end up with a dud product, you might as well kiss your money goodbye. It really sucks to have to leave a negative review like this, but I just can't let other people fall into the same trap that I did. Trust me on this one - you're better off going somewhere else for your car mod needs.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport: Middleman with No Answers

So, here's my experience with TopgearAutosport. I ordered a product from their website and guess what? It never showed up! Can you believe it? I had to wait for two freaking days to finally get hold of somebody. And when I did, it was a lady with screaming kids in the background. I mean, hello?! Are you serious?! Anyway, she didn't have any information to give me at all. Apparently, these guys are just a middleman. They don't even own the products they're selling or ship them. What a bummer! Needless to say, I won't be making this mistake again. Honestly, I expected much better from them. I'm sure there are better options out there. Don't waste your time or money dealing with these folks. Period.

Read full review of TopgearAutosport
Hide full review
ComplaintsBoard
N
Verified customer This complaint was posted by a verified customer. Learn more

TopgearAutosport Disappointing Experience with TopgearAutosport: Lacking Communication, Instructions, and Quality

Yo, I gotta share my experience with TopgearAutosport (topgearautosport.com). Let me tell you, it ain't pretty. This company is lacking in communication, instructions, and quality. I highly doubt I'll ever do business with them again. I mean, I tried to reach out to them so many times, and they didn't even bother to respond to me. I'm talking 4 damn phone calls and 4 messages, and what? Silence. It's beyond frustrating, you guys. I wish I would have looked up the reviews before I made a purchase from these guys. Honestly, they just ain't worth your business, y'all. Don't bother with 'em.

Read full review of TopgearAutosport
Hide full review

About TopgearAutosport

TopgearAutosport is a renowned online retailer of high-quality automotive products, catering to the needs of car enthusiasts around the world. The company specializes in providing exceptional aftermarket parts, styling accessories, and performance upgrades for a wide variety of vehicle makes and models. With over a decade of experience in the industry, TopgearAutosport has established a reputation for providing top-notch customer service, technical expertise, and a vast selection of top-tier products at competitive prices.

The website of TopgearAutosport features an extensive range of products, including exterior and interior accessories, performance parts, lighting upgrades, wheels and tires, suspension systems, and much more. Customers can easily browse through the categories and find the perfect fit for their vehicles. The website is user-friendly, streamlined, and optimized for easy navigation and intuitive product search.

At TopgearAutosport, the team is composed of automotive enthusiasts who share a passion for performance and style. They are committed to helping customers enhance their driving experience by providing expert guidance and recommendations, helping them choose the best products for their specific needs, and provide top-tier customer support throughout the entire process.

The company offers fast and reliable shipping, ensuring that customers receive their orders in a timely manner. Additionally, TopgearAutosport offers a 30-day return policy, making the purchasing process risk-free for its customers. This customer-centric approach has earned TopgearAutosport a loyal following and an exceptional reputation in the industry.

In conclusion, TopgearAutosport is an exceptional online retailer that stands out in the industry for its commitment to customer satisfaction, quality products, and service excellence. Car enthusiasts can trust TopgearAutosport to provide them with everything they need to upgrade their vehicle and take it to the next level.

Overview of TopgearAutosport complaint handling

TopgearAutosport reviews first appeared on Complaints Board on May 5, 2023. The latest review Terrible Experience with TopgearAutosport: Unprofessional and Disrespectful was posted on Jun 10, 2023. TopgearAutosport has an average consumer rating of 1 stars from 34 reviews. TopgearAutosport has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
3.4
1 review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. TopgearAutosport Contacts

  2. TopgearAutosport emails
  3. TopgearAutosport social media
  4. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024
  5. View all TopgearAutosport contacts
TopgearAutosport Category
TopgearAutosport is ranked 13 among 42 companies in the Auto Accessories category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.