Topgolf
Reviews and Complaints

When I wanna have a fantastic time I come to topgolf in Nashville Tennessee it’s the absolute best place to go I never even make it into Nashville I just stop there and come home ‘cause it’s all the fun a person needs great food chicken sandwiches the best I ever had the piña colada‘s are absolutely amazing everything is on Point! I absolutely love love Tobgolf if you’ve never been you have to try it you will not be disappointed!

Topgolf, please fix your system for “waiting time” estimates in the app. If it says 30 min wait on the app, while being told 90 mins when you walk through the door, then your customers feel bamboozled. The lady at check-in seemed shocked that we didn’t want to wait an hour and a half for a bay to open. Who in the world wants to wait 90 minutes to hit balls at a driving range? Figure it out, because right now you’re losing customers.

I have a membership card, but it doesn't recognize my membership number on my card. Asks for an email address associated with my membership, but I was never asked to provide one. Only way I can figure out how to make this work is to re-purchase a membership, but I'm not spending another $5, and doing that will create a whole new account, so it won't associate my stats with that are already on my previous membership. App looks like it could be cool

Was very please the developer contacted me to say the login was fixed. Reinstalled app today to check it out. Logged in no problem. Problem now is not all of my information is there and info from my last visit is missing. I can actually only choose one date to view.
There is way less information available now. Cannot view individual game stats or choose which location to view. Would love to change my review from one star but this app is still garbage.

I recognize now that I’m spoiled. TopGolf opened in Knoxville mid-August. I joined the Platinum Club and have enjoyed the ball tracing with stats including curve data. Visiting Pawleys Island, SC in September and reserving a bay for 2 hours with other golfers, we were caught off guard when we discovered there is not only NO display at the golf mat there is also NO ball tracer! After only a few shots we canceled our 2nd hour and was happy to get away.

Was going to book reservation, but when I learned you could just join the waitlist on the app I was thrilled (as reservations cost extra). However, I was quite disappointed on the day I went to join the waitlist, it said the waitlist was full for remote customers, and if wanting to be put on the waitlist you had to go in person. No where on the Topgolf website or their FAQ does it warn you that the remote waitlist can max out and you won’t be able to join, even if it’s 11am.

I love TopGolf and I love the app. However, at the Holtsville venue we played Virual Courses and Angry Birds. These games have not been added to the Game History game list yet. So, my brothers (first visit) saw none of this promised info after installing the app. If they can be added to the list for the Las Vegas list,I hope they can soon be added to the Holtsville list. We are the first venue in New York State. We couldn’t wait. You must go. Five star venue. Three star app.

Game History should have an option to show you all the games you’ve played regardless of where it was played and what type of game it was.

Maybe it’s because I’m 2 hours away from the closest Top Golf, but I’d like all my games to be on the same page.

When I travel and there’s a top golf near by I’ll normally try and get a night in but then sometimes I don’t even remember what city it was located in, so now I have to go through the city selection and figure out which games I even played.

Seems like a decent app, but there is no ability to change your “My Topgolf” location once you set it during the membership registration process. Contacted support and they said it can’t be changed. I only selected the location I did because it would not let me select the Minneapolis location that was yet to open in two days...assuming the app would let me change my location after I registered. Seems like this would be an easy fix and not sure why it is not available in the first place.

The primary reason for this app is to join the wait list at a Top Golf location before you arrive. Unfortunately every time the verification code arrives via text the app replies “oops sorry invalid code” this persists after logging out and back in, trying different Topgolf locations, even deleting and reinstalling the app. Topgolf customer service and on-site management refuse to accommodate requests to join the waiting list over the phone … so my group did a different activity instead.

My title is just one of many error messages you’ll get while using the app. It’s not integrated with keychain, so it will not save your password - poor programming. Their website isn’t much better, as when I went to make a reservation there, on 3 attempts each time it said that the time slot is no longer available. When I called for help, I only got a automated system telling me to go online to make reservations. Are you kidding me? As fry from Futurama would say, “shut up and take my money!”

As new concepts go, I have been enamored with Topgolf. It’s easy to get into, the concourse is beautiful, and the staff are so attentive and friendly. This app is terrible though. Despite having an account with my same phone number and email, my played games and pre-made reservations do not show up in my app account. At this iteration, the app is useless and you should just do everything through the Topgolf website because the app is superfluous. Only given two stars because you can make a reservation through it, which belies its otherwise minimal usefulness.

Fantastic Company with superior employees that obviously have received great training.

Love the Marana AZ venue, one employee stands out above & beyond “Chrissy”, she could be placed in any position the company has & she would excel.

Great fun & food, the service is simply outstanding, we are always amazed @ how we are welcomed at the front entrance, truly refreshing to be made to feel special and welcomed, please thank your incredible staff at Marana AZ.

An additional shout out to Elio, with Elio &
Chrissy on staff you have a couple of rock stars!

All the Best!
Gary Gilbert R.N.
RET. NMCSD
USCG Merchant Marine Captain

It’s pretty disappointing that I have to walk in to add my name to a waiting list. I understand there are reservations and walk-in options but even Great Clips let’s me add my name to a walk in list before arrival. With the Top Golf app I can see that there is a 2+ hour wait but I still have to go to the location, ask to be added to the list then find something to do to kill time until my slot is open. Otherwise the app is not bad to use. But a wait list feature would be great. Especially since I cannot call the location to be added to the list as I am informed by the automated phone tree that reservations aren’t taken by phone.

It’s an okay app with some cool features like finding any Topgolf location or connecting to the remote for a tv in your bay. However, there is no QRC code to scan at a top golf location for easy payment to replace having a membership card in your wallet. It does list your membership number, but I just don’t know why the app isn’t made to look and operate a little more smoothly with the scan code ready to access at a quick tap on the home page. The app doesn’t offer much, and seems a bit clunky in areas like difficulty changing your preferred location, which you should be able to access directly in your profile page where it’s listed, but you have to go to the maps and find it.

The leaderboards on the app have not been working correctly up for over SIX MONTHS now. Most locations show the same names on the leaderboards. I (along with many others) have reached out to technical support. On October 24, Kathleen S. (Guest Care Team) responded that the Technology Team was working to get info in the online accounts and app accounts to sync...then the problem would be fixed. Well, four months later and EVERYONE is still waiting. What is going on with your IT department that it can’t fix this issue...makes me wonder if you have deeper problems in that area of your business?!?!?

If you care about your customers, you will address this soon. Stop ignoring your customers!

This is a technology basic hit golf company, I don't under stand why the app is abandoned. This app should be updated quarterly at minimum. It could be a real hit and work well. It does not recognize my member number and therefore I can't use it. It also shows that it hasn't been updated since 2015! What! Why? Update, connect with membership and be phenomenal! So much potential, little to no product. Come on TopGolf, this app could keep people away or drive new comers in... Let's get a update that puts all these negative reviews to shame! I should see each game and be able to share on social media, I should be able to invite others, I should be able to order food/beer from my phone (and pay my bill via Pay) while golfing on your wifi... This could be amazing!

$15 to make a reservation, even on days when the whole schedule is open, with little to no demand. Either way the experience is subpar (pun intended). That $15 should be a nonrefundable credit toward the visit -- for food or play time or such. "Use it or lose it" as they might say. Instead it's just "lose it". You receive no credit and playtime is a separate cost. You're simply paying $15 to make a reservation. Michelin-starred restaurants don't do this and neither should you. Their membership system is also overcomplicated; expect to spend a while registering on your first time visit. They also use plastic cards with magnetic strips instead of something less cumbersome, like a QR code scanned from the app. Jamba Juice, Starbucks, Target & others do this better - got some catching up to do.

We use this for the league play. Useless, useless,useless. They need to add negative rating on the App Store. The most useless app I have come across. This is not just coming from me, it’s everyone. It has a high rating because people are rating the Topgolf experience not the app. I’m guessing the CEOs brother in law with a 3rd grade education got the contract to make this app in his mothers basement apartment using a Commodore 64 for marrying his ugly sister because if there is any other reason on why this app is so bad then someone should get fired.

It has zero function, and what ever function I try to use , the information is alway incorrect. Always… 100% of the time. Not once has it worked for league play.

For such a great company and great a golf experience this app is a fail. Please do not let this review reflect on top golf itself, it’s fun, great for the family, great practice all year round. Great food and drink. Had a few bday parties there and it’s always a hit.
Thumbs up for top golf.
Thumbs down for the app.

I tried to make a reservation but got a “Oops” my member number does not work. So I went to the closest TopGolf location and they tell me I can’t use the app to make reservations, I have to go to the web address to make reservations. Why the hell does the app even have that option if it doesn’t work. About all the app is good for is tracking your scores.

Waitlist system is trash especially on half price Tuesdays. No way to get in line at all after 2, and the waiting time is not accurate at all. Sometimes exceeds more than one hour of the expected time. Even when waiting time has dropped, still no way to join the waitlist at all. Very bad experience. Unable to play at all on Tuesday since afternoon. Location: SJ.

Look, why is it so hard to get a reservation? All I’m trying to do is become a member, but the app kicks me out every time a code is sent to my phone. The app does not bring the code up automatically from messages, therefore you have to get out of the app to get said code before you can put it into the app and then it kicks you out and you have to start the whole process over again!

The leaderboards have been messed up for at least 2 months now, the names on the leaderboards are coming from a single location in FL, I know this because I have scanned through all the names and have found a couple of company names that narrow it down. Clicking on the location and going to that location’s leaderboard will show you same names no matter which location you are trying to view.

So I just got done speaking with tech support and they are unable to change the home venue so no controls and it’s a big hassle to reserve or control things at your own venue. They said I have to purchase another membership even though I’ve never been across the country to the venue that was assigned to me in error. This is terrible and needs to be fixed. It seems super easy to me so TopGolf please fix your error!

App doesn’t work and I’m not getting a response.

Does not recognize my member id. Cannot log in with email and password. Worthless application

The new app is not as good. Unable to change the channel in my bay. I am also unable to add money to my card with existing membership.

Downloaded app. Type in membership number on my card (with my name on it) It says invalid. I try the contact us for help, then in does nothing .

The app stop recording my scores after August 22 of last year... not too happy since I’ve been playing better and I would like a reliable score keeper

I’ve played over 5 games over the course of a year and none of them show up in recent games. Dev needs to do a better job with this app. Great design but poor functionality.

The app hasn’t been updated in forever. They finally update and it’s terrible. No longer able to control your bay tv or see how much money or add money to your card. Go back or fix it.

The leaderboards do not update. It’s been like this since the app existed. Topgolf simply don’t care enough to sort out these basic basic issues that the customers actually care about. Shame

Membership says I don't have one when I do. When you click the membership page it crashes saying it doesn't do payments. Nashville location lost in the update. And no leaderboard. Please bug fix y'all.

In Charlotte, App does not work. The remote and leaderboards are not in sync with Charlotte. It’s not just me every guest has same issue. I’ve continually reached out to support team, they are unhelpful and unwilling to fix issues.

I was just charged $50 to Reserve a booth, no biggie accept that it did NOT cover the first hour.
That was not by any reason explained.
Beware!

Also ... Apple, Topgolf is circumventing you out of your 30% for a what is basically an in app purchase.

You should pull their app until they address this.

The app does not sync up with what you played. I just went this last weekend October 20th in Birmingham played 2 games and 4 holes on the 3rd before time ran out. My app only show wee I played in January this year. I know with the score I made this weekend I would be on the leader board. I was planning to go back today.

Seems like they didn’t address any of the issues people complained about with this new update. One thing I would like to see is better filters for my game history. I think there should be an option to see all games and all locations on one screen. Then give us the option to filter by location, game, date, etc. And allow us to sort by score, date, etc.