Tower Hobbies / Hobbico’s earns a 3.2-star rating from 13 reviews, showing that the majority of hobbyists are somewhat satisfied with their purchases.
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Mixed Experiences with Tower Hobbies
As someone deeply involved in the RC hobby, I understand the excitement and frustration that can come with purchasing from Tower Hobbies. The reviews paint a mixed picture - from delays in shipping and unresponsive customer service to positive experiences with product quality and selection. It's disheartening to see long-time customers feeling let down by a once-reliable brand. While some customers have faced challenges with backorders, damaged products, and poor communication, others have praised the range of products available and the helpfulness of staff. It's clear that Tower Hobbies has room for improvement in areas like order fulfillment, customer support, and transparency. As a fellow enthusiast, I recommend approaching purchases with caution, considering the potential risks involved. Remember, the RC community is vast, and there are other reputable stores that may better meet your needs and expectations.
I have been buying from towerhobbies for over 30 years
I have been buying from towerhobbies for over 30 years, right from the days when orders were still placed by post... never ever had a problem with them... good old faithful...
Tower Hobbies is my favorite hobby store online
Tower Hobbies is my favorite hobby store online. I'm a remote control car and plane enthusiast and there is no question that Tower Hobbies has a better selection and often better prices than any other online store I've found and frankly better than most local stores as well.
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Pros
- Wide product selection
- Competitive pricing
- Expert customer support
- Frequent promotions
- Robust loyalty program
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Cons
- Limited international shipping options.
- Higher pricing compared to some competitors.
- Narrow product focus on RC hobbies.
- Customer service can be hit or miss.
I mention Tower Hobbies as a good place to go
I've been doing business with Tower off and on since 1972, and really don't have anything bad to say about Tower. Whenever there's a problem I know they will make it right, and in the old days when we actually spoke on the phone(b. C., before computers) the people I spoke with were friendly and seemed to listen. When I'm talking to a new pilot, I mention Tower as a good site to get a fair deal.
BEST ONLINE HOBBY STORE
WHEN IT COMES TO QUALITY PRICE AND SERVICE YOU CAN NOT BEAT TOWER. AS A CUSTOMER FOR OVER 45 YEARS I CAN TELL YOU I HAVE NEVER HAD A PROBLEM WITH THEM. ORDERS ARE FILLED AND SHIPPED PROMPTLY. I RECOMMEND JOINING THEIR MEMBERSHIP CLUB. PRICING IS ALWAYS THE BEST. THEY KEEP ONE OF THE LARGEST QUALITY RC STOCKS ON THE WEB. THEIR CUSTOMER SERVICE AND SATISFACTION CAN NOT BE BEAT. I RECENTLY HAD AN ACCIDENT AND DAMAGED MY FUSE. THEY DID NOT HAVE A REPLACEMENT FUSE IN STOCK BUT SENT ME A WHOLE NEW PLANE FOR THE PRICE OF THE FUSE. WHO DOES THAT?
I haven't bought anything in a while but when I was
I haven't bought anything in a while but when I was using my R/C car often this was the perfect site since it was breaking often (i blame the 3s lipo haha). I have probably bought a total of $350+ in parts/upgrades from them and maybe 20+ various items. They have anything you could want from full aluminum body conversions to body clips haha. They had okay free shipping (2 weeks maybe. Reasonable since they ship out of illinois i think it was and I'm in New Jersey). They make you join their "club" for free shipping i believe which is like $9 for 1 year which covers the cost of the R/C magazine subscription of your choice pretty much. They email you coupon codes monthly, too, in addition to ones you get when you open something you bought from them. Good prices especially when compared to a hobby shop.
Tower Hobbies / Hobbico Complaints 7
waste of money
I will never order from here again the company sold me a bad rc car no response period from them they do not care about customers only them selfs period very unprofessional company sold me a bad tamiya car
My experience with Tower Hobbies
I made an order here and purchased something as a gift. I must say that Tower Hobbies delivered my order pretty fast but unfortunately it was incorrect. Return process was a real nightmare, they refused to give me a return label and they were quite unfriendly and impolite. These people don't know their own policies! I had to pay extra money to ship the item back. Their rep said that it was not their fault and tried to prove that I made something wrong. I had a terrible experience with them and I would not recommend Tower Hobbies to anyone!
We are sorry to hear you had a disappointing experience. We are pretty good at accepting our errors, especially if we truly picked the wrong item to ship to you. You are welcome to email towersales@towerhobbies.com attn: manager and someone will look into this further for you. Be sure to include your name and address or customer number so we can locate your account to investigate. We value our customers and would be happy to look into this for you. Tower Hobbies
Shipping of backorders
I bought a bunch of stuff on backorder. Once it was available, the geniuses as Towerhobbies shipped every item as individual packages. This meant I had to pay shipping and import duties on each item. One of the items was $1 and shipping $33. Towerhobbies said it is company policy to send backorders as soon as possible. So even though these invoices all follow sequentially on each order(meaning they were available at the same time), they still decided to ship individually.
When I contacted customer care it is as if you are communicating with a robot programmed to say the same things. They are not willing to see your side of the story of answer very specific questions.
Worst customer service ever.
Is Tower Hobbies / Hobbico Legit?
Tower Hobbies / Hobbico earns a trustworthiness rating of 94%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tower Hobbies / Hobbico. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tower Hobbies / Hobbico has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Towerhobbies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Towerhobbies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Tower Hobbies / Hobbico and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Towerhobbies.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Despite a high level of trust, our investigation found issues with Tower Hobbies / Hobbico's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 28% of 6 complaints were resolved.
- We conducted a search on social media and found several negative reviews related to Tower Hobbies / Hobbico. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
The plane arrived in damaged condition
I also faced problems with www.towerhobbies.com. I have ordered remote control plane from the website, but the order arrived already defective. The company’s agents were offline all the time, but I sent more and more emails. I didn’t get any responses or help from this team. After couple of weeks I threw the plane away and decided to share my review with others. Not recommended store.
Read full review of Tower Hobbies / HobbicoSeller sent me defective cars
Don’t trust the seller from the company www.towerhobbies.com. I bought two remote control cars from them, but the seller sent me defective ones. The cars were broken and no one of them really drove. The seller agreed to change these cars, but after he received the order back, he stopped to respond. It was big and unpleasant scam, so don’t buy from this website and better save your money.
Read full review of Tower Hobbies / HobbicoDiscrimination
Tower hobbies will not let my sister buy stuff for her husband because her farther has an issue with them this *** when people do this i wish there were something i could do about this she offered to solve the problem and make things better but they won't even consider it they sure are predgadice and unfair when it comes to a custenor now she buys from another hobby shop and they give her good service as far as tower hobbies goes you know where they can put there stuff thank you very much have a nice day.
The complaint has been investigated and resolved to the customer’s satisfaction.
denied purchase
THIS IS FOR MY SISTER SHELLEY SHE WANTED TO BUY AN REMOTE CONTROLL PLANE FOR HER HUSBAND FOR CHRISTMAS WHEN SHE PUT THE ORDER IN THEY TOOK THE MONEY OUT OF HER ACCOUNT THEN WAITED 2 DAYS THEN THEY CANCELLED HER ORDER WHEN SHE CALLED THEM TO SEE WHAT WAS GOING ON THEY WERE VERY RUDE TO HER AND TOLD HER SHE COULD NOT BUY FROM THEM BECAUSE HER FARTHER HAD A PROBLEM WITH THEM THEY ALSO TOLD HER THAT NOBODY THAT LIVES AT THAT ADDRESS COULD ORDER FROM THEM THIS IS SO UNFAIR TO HER AND ANYONE THAT LIVES THERE WHAT HER FARTHER DID SHOULD NOT BE BLAMED ON HER OR ANYBODY ELS TOWER HOBBIES IS DISCRIMANATING AGAINST SHELLEY AND EVERYBODY THAT TRIES TO BUY FROM THEM I WISH THERE WAS SOMETHING I COULD DO ABOUT THIS THANK YOU
The complaint has been investigated and resolved to the customer’s satisfaction.
Considering you don't even know how to make a coherent sentence, I doubt this was tower hobbies issue. If your dad lived at that address and somehow screwed tower hobbies over, they are well within their right to not do business with you. You know those signs you see outside of businesses, "This business reserves the right to refuse service to anyone." Well, there you go. As long as you got your money back, Tower did nothing wrong.
About Tower Hobbies / Hobbico
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Overview of Tower Hobbies / Hobbico complaint handling
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Tower Hobbies / Hobbico Contacts
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Tower Hobbies / Hobbico phone numbers+1 (800) 637-6050+1 (800) 637-6050Click up if you have successfully reached Tower Hobbies / Hobbico by calling +1 (800) 637-6050 phone number 0 0 users reported that they have successfully reached Tower Hobbies / Hobbico by calling +1 (800) 637-6050 phone number Click down if you have unsuccessfully reached Tower Hobbies / Hobbico by calling +1 (800) 637-6050 phone number 0 0 users reported that they have UNsuccessfully reached Tower Hobbies / Hobbico by calling +1 (800) 637-6050 phone numberUSA & Canada+1 (217) 398-3636+1 (217) 398-3636Click up if you have successfully reached Tower Hobbies / Hobbico by calling +1 (217) 398-3636 phone number 0 0 users reported that they have successfully reached Tower Hobbies / Hobbico by calling +1 (217) 398-3636 phone number Click down if you have unsuccessfully reached Tower Hobbies / Hobbico by calling +1 (217) 398-3636 phone number 0 0 users reported that they have UNsuccessfully reached Tower Hobbies / Hobbico by calling +1 (217) 398-3636 phone numberInternational
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Tower Hobbies / Hobbico emailsinfo@towerhobbies.com100%Confidence score: 100%Supportorders@towerhobbies.com98%Confidence score: 98%salescsemail@towerhobbies.com96%Confidence score: 96%supportsubmissions@towerhobbies.com76%Confidence score: 76%communication
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Tower Hobbies / Hobbico addressPO Box 9078, Champaign, Illinois, 61826-9078, United States
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Tower Hobbies / Hobbico social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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