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1.0 41 Complaints
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Trainline Complaints 41

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A
12:35 pm EDT

Trainline It is illegal to advertise jobs that don't exist

Thetrainline.com have repeatedly advertised ( on jobserve.co.uk ) the same or very similar roles for more than a year to my knowledge. I have never had any feedback from my application and cannot understand how this position has not been filled in the current economic environment. I reported them to the ASA as it is illegal to advertise jobs that don't exist.

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Maira Scott
London, GB
Jul 03, 2023 4:07 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Bought a ticket from Kelvedon to London Liverpool Street station and paid £19.70 at a machine. At the ticket desk same ticket same destination cost £11.35, why?! I have a disabled card.

26.06.23, time was 11 am approx

marie.mascott@outlook.com

Mob: [protected]

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Mrs Ibrahim
Scunthorpe, GB
May 22, 2023 5:17 pm EDT

I booked a ticket from doncaster to Bradford on Saturday 13 May paid 9.40 the train was cancelled why did I only receive 2.40 and 7 pounds taken as admin fee I didn’t cancel it my booking number was

[protected] Transaction number

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Cristina Porciello
Brighton, GB
Apr 16, 2023 11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The condition of the toilet on the train are disgusting, one is completely out of order and the other one is dirty, no paper and no water to wash hands. This the train from gatwick to brighton 00:22 and I

Paid 9£.

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Sophie Grace Dakers
Barnsley, GB
Apr 15, 2023 11:29 am EDT

On board the train 22:09 which stopped at Barnsley, we were meant to be travelling to Elsecar but the train was cancelled, luckily we realised in time so we had to pay more for a taxi to get home from the barnsley.

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Keith Halliday
US
Nov 22, 2022 6:14 pm EST

This company makes it nigh impossible to contact supplying no contact number.

It's strange how a non affiliated set of thieves can supply a contact number at £3.60 a minute.

Only in this corrupt country could this scum thrive.

T
T
thetrainlineHR
DE
Oct 11, 2010 10:08 am EDT

We'd be very happy to discuss this with you. Please contact us at recruitment@thetrainline.com

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Overview of Trainline complaint handling

Trainline reviews first appeared on Complaints Board on Oct 8, 2010. The latest review Train from London to Bournemouth delay was posted on Aug 21, 2024. Trainline has an average consumer rating of 1 stars from 41 reviews. Trainline has resolved 0 complaints.
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  1. Trainline Contacts

  2. Trainline phone numbers
    +44 333 202 2222
    +44 333 202 2222
    Click up if you have successfully reached Trainline by calling +44 333 202 2222 phone number 19 19 users reported that they have successfully reached Trainline by calling +44 333 202 2222 phone number Click down if you have unsuccessfully reached Trainline by calling +44 333 202 2222 phone number 10 10 users reported that they have UNsuccessfully reached Trainline by calling +44 333 202 2222 phone number
    31%
    Confidence score
    International
    +44 871 244 1545
    +44 871 244 1545
    Click up if you have successfully reached Trainline by calling +44 871 244 1545 phone number 0 0 users reported that they have successfully reached Trainline by calling +44 871 244 1545 phone number Click down if you have unsuccessfully reached Trainline by calling +44 871 244 1545 phone number 0 0 users reported that they have UNsuccessfully reached Trainline by calling +44 871 244 1545 phone number
    Booking
    +44 870 333 3555
    +44 870 333 3555
    Click up if you have successfully reached Trainline by calling +44 870 333 3555 phone number 0 0 users reported that they have successfully reached Trainline by calling +44 870 333 3555 phone number Click down if you have unsuccessfully reached Trainline by calling +44 870 333 3555 phone number 0 0 users reported that they have UNsuccessfully reached Trainline by calling +44 870 333 3555 phone number
    Business Account
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  3. Trainline emails
  4. Trainline address
    120 Holborn, London, England, Greater London, EC1N2TD, United Kingdom
  5. Trainline social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 22, 2024
Trainline Category
Trainline is ranked 2 among 34 companies in the Bus and Rail category

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