Trend Micro
Reviews and Complaints

when you purchase software from the internet, especially any time of term service, ie: year - 2 year ect... its actually in the fine print that you agree to sign up for autopay next year. its very clever, its in the terms of service that we never read. ive been stung once by norton.

I was charged for this antivirus software without my knowledge or my permission. I do not want it and want to have my account credited for $35.95.

I received an unauthorized charge on my Capital One credit card. Please remove this charge at once.

My visa card was charged $75.59 on 001 Dec 10.for Dri * TREND MICRO ORDERFIND.
I did not get anything from this company.
You have my credit card number and I want my money back.
I need a phone number to call you and get my money back.
E MAIL :
bob@robertwhitehead.ca

My Chevy Chase card was charged $35.95 today 05/25/10 for DRi *TREND MICRO ORDERFIND I did not get anything from this companny, I did not order anything about this . You have to credit my account and I want to have my money back right now .I need a number to call you and get my money back because you took it FROM MY ACCOUNT with NO AUTORIZATION .

I also had a charge of 39.95 on our credit card billing from 2-13-10, must be the time to randomly charge people. How do we get this refunded?! - SCAM!

I had a charge of 39.95 charge to my checking account on 2-20-10. I did not authorize this charge. Please refund this amount now! Is there a phone numberto call about this charge?

My capital One card was charged $39.95 for DRI*TREND MICRO ORDER.IND.COM MN I did not order anything about this. The charge was made on Nov 12, 2009. I want it removed now! They do not list a phone number to call for this charge. I want that number NOW! How can they you do this. Who are you?

My Capitol One card was charged $44.95 for software I did not order. The charge was made on 2 Nov. 2009.

I was charged $49.95 on my Discover Card for Dri Trend Micro on October 12, 2009. I did not order nor want this product. I canceled my subscription to Trend Micro over a year ago. Please credit my account.

I was just billed on my Discover Card for $49.95 for Dri Trend Micro which I did not order nor do I use. I canceled my subscription to Trend Micro over a year ago. Please credit my account for $49.95.

My CHASE Card (Visa) has an erroneous charge of $46.90 for a program that was advertised as a 30 day fee trial offer. In the process of ordering I decided not to complete the order and exited the process thinking that it was deleted. I should not be charged since it was supposed to be a 30 day free trioal offer and I decided not to even take advanytage of that. Please cancel for me or give me a customer service number that I can call to talkk with someone about this error.

I ordered trend micro online. It never loaded. I got the bill and tried to contact them. Thus far, I have not been able to find a contact. Further, after the 30 day free cancellation period. Of course, even had it been withing the 30 days, there is no contact to cancel. In the meantime, I had to call visa to contest the fee - a faxed letter and probable more hassle. Never again.

On my laptop there are 98 virus's. I needed something to get rid of them. I am not a expierienced pc user, so i put my faith in the knowledge of the shop personel. I informed the pc sales person of my problem, and was given the Internet security pro. He assured me that this will do the job. $100 later, i discovered that it is a virus preventative, not a virus cure. There was $100 down the drain. This incompetance by the sales person, isn't the actual complaint. The complaint is the fact that I have scaned my pc a number of times with other brands, and each brand is advising about the number of, and type of virus's on my pc right now. At the present. As i write. All these brand's are telling me this fact, BUT trend, always says the same thing. There is no threat from any virus. Trend wont, or isn't capable of recognising the present threat. There for, i have come to the conclusion that Trend is nothing more than a teamate to a virus. If trend wont try to prevent virus's from kicking goals, it must be on the same team. That's logical, isn't it? So, in closing, i want to get rid of the dirty little buggers and prevent more from getting a foothold. TREND ISN'T UP TO THE TASK AT HAND. My opinion of trend now? an absolute waste of time and money...signed, very pissed off.

charges to my credit card for security program never authorized, 4-23-11.Have notified my credit card co. and cancelled card.

Trend micro took out $79.80 from our checking account today. this was not authorized. We cancelled with them a long time ago. I have filed a complaint with our bank, who will research this and try to get a refund!

I have 4 different charges on my Visa account for TrendMicro for services that I never received. I have made numerous attempts to contact the company so they could resolve this before I have my bank that I hold my Visa with contact them and have the charges removed from my billed account.

Trendmicro/Symantec automatically took out an amount of 44.95 out of my checking account without my authorization. I am seeking a refund for this amount to be credited to my account.

cancel my order for trend micro you double bill me now i want to cancel my order as soon as possible

purchased download software have been billed via visa paid bill say dowload has expired!

I have been double billed for this product. I would like a full refund of both charges! Melvina Bartels

double billed for virus protection :7/17 & 7/21/13 please refung one of the billings

Trend Micro charged my debit card for $62.99 without out my knowledge and didn't purchased anything from them this time. i purchased their anti-virus 2 or 3 years ago but not this time. i can't believe it that they can just get money on my bank without my knowledge and without purchasing any product from them...they are a thief.

I ordered Trend Micro Anti Virus on 9/14/09, and have been billed twice by DRI*Trend Micro Billing for 6.99
Billing for 39.95
Billing for 6.99
Billing for 31.95
I may have hit enter twice to creat the mess. Please issue credit for this. I have listed a number of, not sure what that represents, maybe a confirmation number.

I've used Trend Micro since 2003 and never had the problem described. When the current subscription expires, it expires. It's up to the individual to upgrade their subscription...no automatic billing has occurred. I have called Trend Micro once on a technical issue with the software in 2008 and got right in to attendant. They help me correct the problem. I couldn't be more happier with their internet protection software and service.

Did that ### actually just say that they send you viruses if you don't renew your subscription... Kill yourself... Even your name implies that you're a complete ###...

But on to the topic... Let's see... You sent your computer to your manufacturer and they repaired it? If they repaired it free of charge under a warranty then it was not Trend Micro's fault.. More likely a Hardware malfunction like the Hard Drive dying... Being that Manufacturers do not do repairs for Software malfunctions like you installing TMIS and it crashing. If they did they'd have charged you a hefty fee for a simple OS reinstall which you could've done yourself with your restore disk. Being that TMIS has been installed on hundreds of thousands of other computers and not having a problem I probably wouldn't blame them for it... They refused to refund your seven months because you don't exactly pay for the updates... but the software itself. The updates are free to anyone... http://www.trendmicro.com/download/... So yeh... no refund there...

Stay away from AVG... Who really thinks that free software does as good as paid software...

i really love to agree with you guys..don't you know that trendmicro gets hacked easily because of their super thrifty owners?i was one of them and i really hate trendmicro, i mean we representatives hates the company, trendmicro..the reason why you cant speak to a supervisor because they are afraid to take the call..you know why? because they themselves know that the product won't work..and yes of course..the phone support is a free service..but then it really sucks when we get problems like updates because we know that it is our company's fault...trendmicro would always say.." you guys should work well"..what do they want us to do? do a magic? it is the product that is causing the problem and they are blaming the representatives when in fact, they don't give accurate solutions to the problems..they said ., you guys are techie..you should know about it..hey..are we the one who created your good-for-profit product? i heard it is outsourced to cebu..if i were you, you all quit and just use avg..there are times that it won't work but it is not as worse as norton, trendmicro, mcaffee which will send you viruses when your subscription expires and you don't renew

...what's worse is I get this "Please stay off the Internet" parental control message.

TrendMicro suggests to reinstall the program. Why? This is a for 2009 and was working fine until one of their updates.

Hi you could have bought it on ebay for $50.00. Email: manaccom@manac.com.au
abn [protected] They should help you.

How can you charge me for that when I never ask for it? Please return that $95.35 you charged me.

I have been double billed for my Trend Antivirus. Please correct.

One more thing. You make complaining so complicated by asking a million questions, taking a test on road signs. etc. Are you trying to make it impossible to complain?. Seems so to me..

Finally a SUBMIT button! Yea.

Ordered internet security renewal 1 - yr, on 8 / 24 / 09, charges $59. 95.
On 8 / 25 / 09, placed another order for renewal, because i still had a message that my internet security had expired, charges of $53. 70 and $11. 77. Received (1) cd, order id [protected],
Ccd: 1521174, dated: 08 / 24 / 2009.

Please credit my credit card with the portion i did not need to renew my internet security.

Thank you,
M h griffin

Charge for peroid ending FEBRUARY 09, 2010 in the amount of $42.45

I don't have any support documentation for this service. I all ready have a security agreement with a competitor. Please review your records. If there has been a mis undersatndind I will adress it. In the mean time please cancel any current agreement as of this e mail. I will pay the cancelation time remaing as pro rated.

Thank you william watson taylor jr

On June 11 of 2010 I was charged $35.95 and I do not know why. I contacted my bank and they are disputing the charge. My bank also told me that I might be on some annual charging plan which I did not by any means authorize considering the fact that I only have a summer job and do not always have money in my account. I want to be taken off of this annual charging plan and have my account credited back the amount that I was charged. Due to this unauthorized charge I was charged two different overdraft fees for my account. I cannot afford this and if the problem is not taken care of I will take further action against this company. Please contact me asap. webergirl2@live.com

They billed me without my consent. I did not want to renew my service and they renewed it by charging my card which took money out of my banking account.

I continually received pop-up boxes stating that my Trend Micro Internet Security Pro had expried and I needed to renew as soon as possible. I went ahead and renewed my subscription. I was unable to upload the program and then received an email stating that my order had been cancelled. I did some checking with the company that I purchased from and was told that my subscription is NOT up and will not be until November 2011. I received my bill from my credit card companyto find a bill from DRI Trend Mircro for the amount of $85.95. I want these charges credited to my credit card immediately. I never received a renewal and I find this information incorrect. I want written notification to ksundvold@hotmail.com within the next week to let me know where we stand on this issue. Please see that this is taken care of immediately!

I was billed on1/09/2012 for a anti virus program that I didn"t order. My wife bought mini laptop from Best Buy andwe paid for Trend micro off the shelf to be installe last year. we did no renew it! the billing is on my credit card.
Robert Reed

TREND MICRO IS A JOKE AS A SECURITY SYSTEM & COMPANY and SHOULD BE OUT OF BUSINESS.

If you want Junk & Spam mail sent to your inbox, purchase Trend Security Internet Pro. I downloaded

the so-called security in July of 2009 for $69.95 & started receiving spam & junk less than a month later. I was away for awhile & noticed the fact in early Sept when I called Trend Micro. I was given a Charity Repair which did not work because my inbox still flooded with the trash. I was cut off from on-line banking & even Microsoft became involved, yet Trend Micro refused to return my $69.95 because I contacted them more than a month after purchase. Finally in Nov. 09, after many, many phone calls, letters to top officials(with no response) & e-mails, I deleted Trend Micro & installed Norton's Security and have had no complaints since. Can you believe TM's audacity by continuing to e-mail me hoping I'll renew my subscription?

I was checking my account balance at it was over drawn do to the fact this dri, trend micro charge. I don't even know what this is I was charged 39.95 plus over draft fee of
27.00 I want this removed off my account. I don't have a name or number to contact anyone about this issue. if you can help me with this i would greatly appreciate it.

Sincerely
Charlotte Wright

I recerived a notification from paypal informing me of a payment made to Digital River Ireland of $115.09CAD which of course i did not make. The payment is unauthorized therefore please do not process it and I want to know why I am being charged for that.

yes same thing happen to me . unauthorize withdrawal from my account of $44.95.

Same thing happened to me, an automatic renewal of $35.95 I never signed up for. My trendmicro software came with an HP computer I purchased at Bestbuy. My advice is to decline this software if they offer to you. Webroots stuff is better and they don't try and dip into your visa card at a later date.

Yep, I had the same charge $44.95 but TWICE. At first I thought I had ordered it from them becuase I had in the past but then I realized that I had not ordered since quite aehile back. They tried to say that I was on some sort of automatic renewal, which I had never signed up for. They have credited me one of the charges but I'm still working on th other.

One more thing, you have to be stern with them. They try to act like they can't find the order but if you keep pushing, they will.

Freaky! I was charged 44.95 on [protected]. I had to call their customer service number. They had ALL of my information! My old address, everything! If you call the number, they will issue a refund within 5-7 days. You just have to garantee to them via their terms and conditions that you understand that using their program without paying is illegal and against copywrite laws. I told them that was no problem, because I didn't even have it! They may also claim last year you purchased their product exactly a year ago in 2007. Their number is: [protected].

I paid for this security on [protected], i got a mail on 13-01-2016 that is was cancelled, because it was not paid. My complain is that i can't contact whith the Dutch company, because the adres : Trend Micro Benelux Kantoorpark "Lapalissade" Lange Dreef 13h 4131 NJ Vianen (NL) [protected] Doesn't exist and can't be find in the Dutch telephonebook.

Unauthorized charges on my credit card.

I've been a product subscriber for 3 years now with no trouble. But a week ago I ran into a major problem and have been trying for days to Submit a Support Case Online and each time I get this "There was an error in processing your request. Please retry the query." I've even made several complaints on there feedback page about this, but I doubt anyone ever even noticed. If it even went through at all. Hopefully after a week of hassel I think I 've just about worked out the trouble for myself . But when the time comes I WONT be renewing.

their "customer service" or "tech support" is like a giant firewall -- absolutely NOTHING gets through. you will get NO HELP whatsoever from them. you will NEVER get to speak to anyone whose first language is English.

I AM REQUESTING A REFUND OF MY $76.99 PURCHASE ON 04/03/08- WHEN I CONTACTED YOUR WEBSITE, I NEEDED HELP GETTING A VIRUS CLEARED FROM MY COMPUTER-BUT YOU OFFERED NO ASSISTANCE W/ MY VERY FRUSTRATING PROBLEM & I WAS MISLED, AS TO THE SERVICES OFFERED BY YOUR COMPANY--I ACCESSED HELP CLEARING THE VIRUS AND PURCHASED VIRUS PROTECTION FROM ANOTHER BUSINESS & THEREFORE AM IN NO NEED OF YOUR SERVICES NOW OR AT THE TIME THE ORDER WAS MADE--I WAS UNABLE TO CONTACT YOU ANY EARLIER THAN NOW, SINCE YOU DID NOT PROVIDE A TELEPHONE NUMBER ON MY CREDIT CARD STATEMENT & MY COMPUTER WAS FROZEN UP & I COULD NOT RESPOND SOONER--I WILL NOTIFY MY CREDIT CARD COMPANY OF MY REQUEST FOR A REFUND IN FULL AND I APPRECIATE YOUR PROMPT ATTENTION TO THIS MATTER--THANK YOU! MONICA SANSON.

I used Trend Micro for two years happily. Let it lapse for 6 months and then just renewed for 3 years, Internet Security 2008. I have had nothing but trouble. Tried to request the Money Back Guarantee in the 30 day time period. NO answered phones. No returned emails. No response to request for chat. Horrible, horrible customer service. I don't know what I'll do if I don't get my $100 back. I am pretty ticked off...

I just want to say that when i bought my computer Trend Micro was already on it so i had it for that yr didnt have any problems but when i had to renew it in 2007 i did it online BIG MISTAKE at first they charge my account twice and then had issues downloading it in my computer and trying to call to get help was a joke they were very rude about it and i felt they didnt want to take there time to help me, and one of the person i talked with was so hard to understand because didnt speak very good english at all...I gave up and took a loss and felt like i paid almost 50 dollars for something i never got...so now its expired and they keep sending me letters to renew it, but i would never go threw that again...I feel Trend Micro just needs to do some better training with there customer service reps

76 Dollars have been taken off my account without permisson. Dri trend has deducted fees for which ive never subscribed to or bought anything feom them. I have not transacted at any online stores of their.

I was just billed $76.55 from dri* trend mi. I've never made an account or used trend before so not sure why this was billed from my account.

Please contact me I would like a refund asap!

jdouglas01@hotmail.co.nz

Please sort this out because I did not make any charges or apply for anything from you

Hi,

We have been charged £129.90 on 08/08/22.

I have tried to contact trend micro but have not had any luck.

Hi, We have been charged £129.90 in 08/08/22.

We don't have any paperwork or emails regarding this transaction.

on the 19 12 2019 £19. 95 was takenfrom my bank account by a diffrent name to trend dri as this is not any one we have come across before it seems funny as it was not in your name as you are the only one with a credit card number for said card

Please refund the money you claimed with no right at all

The invoice no. Is [protected]

Is this your company? I am being charged on my credit card for services and I know that I have Trend Micro for my virus protection. I don't think this is the same company. Please help me with this. Thanks.

I have had a similar experience, except I was able to download the software. Less than 2 months later I had a debilitating virus on my computer and had to restore my computer to its factory settings (wiping out everything on my computer). I immediately downloaded McAfee (and have no problems since), and contacted TrendMicro (by email) explaining what happened and asked for a refund. Over two months passed and I did not hear back, so I emailed them again. I got an email back saying they would look into the matter. Then, another month and a half passed with no word. I complained again, and this time got an email back stating they could not refund my money since my complaint was after 30 days from purchasing the software. BUT, they did offer to help me download the software! Are they KIDDING? Like I would be that stupid to want to go through that hassle and put my computer at risk all over again. CONSUMER BEWARE!