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I too purchased TripMate insurance thinking that if anything happens I will be covered. My mother got sick and was in intensive care on June 10th. I called the travel agent and cancelled my trip on June 12th thinking that my mother was going to need some care after she was released form the hospital.Well she passed away on June 14th. As if this was not devestating enough! I filed a claim with the insurance company. I sent in the information they requested from the Dr treating my mother, a copy of her obituary, the itemized statement from the furneral home, a copy of her death certificate, a copy of the PAID IN FULL $5300)receipt from the travel agent. What more could they ask for.I received some postcards for tripmate stating they are working on my claim. When I opened the letter I nearly passed out on the floor! They sent me $1000.00 for all 4 persons traveling. Don"t get me wrong I was not expecting my full $5300 refunded but come on. They said it was due to "travel supplier refund" what ever that means is why my refund was so low. I asked if I had the customary 1 year time frame to use the already paid for airline tickets no one could answer that. What was the purpose in getting this insurance if you don't get your money back? I am looking for a lawyer to investigate this case. I think its time for a class action lawsuit! When you google TRIP MATE there are hundreds of pages of complaints on this terrible company. Can anyone give me some insights on how to handle this case?
([protected]@cox.net)
Mr. Jackson, My name is Katie and I work on customer outreach for Trip Mate. I'm sorry to hear about your dissatisfaction with the claims process. I wanted to reach out to you for further information in hopes of addressing your concerns. If you could send provide the name you supplied on your claim, your destination and the dates of your trip, I would be happy to look into this further.
Best regards,
Katie
I will help with the lawyer cost! I too, believe trip mate wronged us as well. I believe we can find many people to join in on this law suit. I am looking for an attorney as well. I cannot even get a response as too why they will not refund the money. This company is a total scam. I have written letters to 60 Minutes television show as well as all the morning shows to expose this company for what they are, scammers.
Shannon Pybus Jstbrush@aol.com
Please contact me. I also want to sue this evil company. barneymom1@hotmail.com
I began my request for a refund in January 2022. The requested information was submitted on time. The response took 30 days later and requested additional information. Each time they requested information it took them 30 days to respond again. This is going on now for seven months.On may 27th they requested additional information which had never been requested before stating that I had 21 days to respond or the claim would be closed. They closed my claim . New information was sent and received on June 13 well within the 21 days but continued to keep the claim closed. Multiple request for speaking to a supervisor have not been successful. I believe that litigation is the only way to work with Tripmate. They slow walk everything that they can until the litigant gets bored or loses the material requested for documenting the claim. I will never travel with Viking cruise and would never recommend it to anyone.
John Jucas
I agree - we should all file a class action suit against TripMate and Unique Vacations for selling this garbage insurance. I have contacted the Attorney General's office and filed a complaint and all they do is make up one excuse after another. I am so sorry for the loss of your mother and you are correct - they should have refunded all of your money.
Here is my e-mail address - dawnbethesda@yahoo.com. If anyone is interested in filing a class action lawsuit, please e-mail. If anyone has already hired a lawyer, please e-mail me as well as I will pay for the lawyer as well. It is bigger than the money now for me, this company is not acting in good faith and should be closed.
I’ve also submitted a claim to Trip Mate for days lost during our cruise due to my catching Covid. I submitted their lengthy claim forms in the required time frame and have gotten nothing but a run around. Viking Cruise Line has not been helpful either.