Tru Alchemy’s earns a 1.2-star rating from 9 reviews, showing that the majority of skincare enthusiasts are dissatisfied with their products.
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tru alchemy is a fake site
tru alchemy is a fake site. they scammed me for one of those muscle toners. i need help getting my money back. :(
tru alchemy is a bad company
tru alchemy is a bad company. I never got my order and couldn't get a hold of them through email or phone. Don't waste your time or money.
Tru Alchemy is not good at all!
Tru Alchemy is not good at all! I bought from them a month ago and still haven't got my stuff or even a tracking number to know where it's at! And they took my money right away when I bought it! I won't be buying from them again!
I orderd from Tru Alchemy on 4/7
I orderd from Tru Alchemy on 4/7. They charged my credit card on the same day. But it's now 6/1 and I still haven't got my stuff. The tracking number says it's been on the way to the US since 4/19. Their customer service is really bad. They just keep saying my item has shipped and won't give me my money back. I'm starting to think this is a scam. Don't buy anything from them!
This company is a total scam!
This company is a total scam! I ordered from them on April 22nd and waited for about 2 weeks before asking for an update. They kept giving me the same excuse about pandemic delays. Finally, they gave me a tracking number, but when I checked with the carrier, they said it didn't exist. I asked for a refund, but they said it was already shipped and refused to give me my money back. They keep sending me generic responses and ignoring my requests. Don't waste your money on this company!
Hey guys, just wanted to clear up some confusion about Tru Alchemy
Hey guys, just wanted to clear up some confusion about Tru Alchemy. There are actually two different companies with similar names, so make sure you're ordering from the right one! The contact info for the Utah-based Simple Beauty is the one you want. They have great customer service and are super helpful.
I had a bit of a mix-up myself when I accidentally ordered from Simplee Beautee out of China. It took a while for my order to arrive (about two months), but it did eventually come and everything was in good condition. I was a bit nervous about it, especially since I've been dealing with some tough stuff lately (family drama, cancer treatment, etc.), but it all worked out in the end.
So yeah, just be careful when you're ordering and make sure you're getting what you want. And don't worry too much if your order takes a while to arrive - it's probably just on a slow boat from China!
Tru Alchemy Complaints 3
I got more stuff than I asked for from Tru Alchemy and they charged me for it
I got more stuff than I asked for from Tru Alchemy and they charged me for it. I only wanted 2 bottles of Simple Beauty eye creme, but they charged me for more stuff I didn't say I wanted. I tried to contact them through email, but it didn't work. They don't give a phone number either. I had to post on their social media to get a response. They said they would send me a label to return the extra stuff, but they never did. They said the problem was fixed, but I still haven't gotten a label. The email they sent me to rate their service didn't work if I said I was really unhappy. I talked to a person named *** Flores, but they didn't give me an order number.
I gotta say, I'm pretty disappointed with Tru Alchemy
I gotta say, I'm pretty disappointed with Tru Alchemy. I ordered one product from their website, Simple Beauty, and next thing I know, I'm getting bombarded with ads for more stuff. I said no thanks, but then I got an email saying I bought those extra items anyway! I tried to cancel everything and let them know what was up, but it was like talking to a brick wall. They said they'd try to help, but then they went and shipped everything out before they even responded to my emails. And when I tried to call them, they had me on hold for like half an hour! Finally got through, but it was too late. They said sorry, but there was nothing they could do. Now I gotta wait for them to send me a label so I can send everything back. What a hassle! Honestly, this company seems pretty shady to me. Watch out for their sneaky tactics!
I found Tru Alchemy on Facebook and decided to check out their products
I found Tru Alchemy on Facebook and decided to check out their products. I added one item to my cart and paid with PayPal. However, I was charged for two items that I didn't even want or need. I tried to contact the company for a return label and refund, but my emails were not accepted. They also put me on automatic shipments for these products without my authorization. I had to cancel the auto payment myself. I hope to get my money back for the Spot Check and Eye Elixir products.
Is Tru Alchemy Legit?
Tru Alchemy earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Tru Alchemy. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Tru Alchemy has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Simple-beauty.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Simple-beauty.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- Simple-beauty.com to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- Tru Alchemy protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Tru Alchemy has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- The registrar associated with Tru Alchemy has been found to be used by several spammers and scammers, which could indicate a potential threat to users.
About Tru Alchemy
Tru Alchemy's products are designed to work with your skin's natural processes to nourish, hydrate, and protect your skin. The brand's range of products includes cleansers, toners, serums, moisturizers, and masks that are formulated to address specific skin concerns such as aging, dryness, dullness, and acne.
One of the key ingredients used in Tru Alchemy's products is hyaluronic acid, which is known for its ability to hydrate and plump the skin. The brand also uses other natural ingredients such as aloe vera, chamomile, and green tea to soothe and calm the skin, while antioxidants like vitamin C and E help to protect the skin from environmental damage.
Tru Alchemy's products are not only effective but also luxurious to use. The brand's packaging is sleek and modern, and the products have a pleasant scent that is derived from natural essential oils. The products are also cruelty-free and vegan, making them a great choice for those who are conscious about the impact of their skincare choices on the environment and animals.
Overall, Tru Alchemy is a brand that is dedicated to providing natural, effective, and luxurious skincare products that help you achieve healthy and beautiful skin. With its commitment to using only the best ingredients and its focus on sustainability and ethical practices, Tru Alchemy is a brand that you can trust to take care of your skin.
Overview of Tru Alchemy complaint handling
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Tru Alchemy Contacts
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Tru Alchemy phone numbers+1 (888) 512-3250+1 (888) 512-3250Click up if you have successfully reached Tru Alchemy by calling +1 (888) 512-3250 phone number 1 1 users reported that they have successfully reached Tru Alchemy by calling +1 (888) 512-3250 phone number Click down if you have unsuccessfully reached Tru Alchemy by calling +1 (888) 512-3250 phone number 0 0 users reported that they have UNsuccessfully reached Tru Alchemy by calling +1 (888) 512-3250 phone number
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Tru Alchemy emailssupport@simple-beauty.com75%Confidence score: 75%Support
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Tru Alchemy address142 E Bonita Ave #173, San Dimas, California, 91773-3003, United States
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Tru Alchemy social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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