TruGreen
Reviews and Complaints

I have been trying to cancel my account #[protected] because TruGreen's service has not been responsive and the service has been poor. TruGreen's website does not allow this to be done on line. You have to call a customer service number, but you get put into a voicemail queue that tells you to hold for 1 - 2 hours. The voicemail says that you can ask TruGreen to call you back, which I tried, but no one has called me back. My credit card has changed, but I will not be updating my payment information or making a final payment until TruGreen confirms my cancellation. If TruGreen does not respond to this complaint within 7 days, I will file a complaint with the Better Business Bureau, the FTC, and the DC Attorney General's office.

Customer andrew rio {7005856110} no longer wants service.I have called several of numbers listed and the same response is 2 to 4hour wait time.

Customer Service for TruGreen is ridiculous. I paid for two applications in 2020 for the 2021 season. It is April 12 and my first pre- emergent service has not been applied. It took a month and a half and 7 phone calls and an email to get through to someone. The lawn service personnel that apply the product are great, but the company is horrible. They are a nuisance with sale calls, twice a week, and rude. Done with them after this year.

Trugreen was supposed to spray our 5000 sq ft yard as well as docan aeration. The 1st worker sprayed from his truck to the door, left a flyer that was not accurate to our yard (he never looked at the yard)c then packed up and left. After the 1st complaint they had another worker spread seed in the back yard even though he was supposed to spray all the yard. After another complaint a 3rd worked sprayed a tiny section of yard and nothing else. I now have more weeds than I ever have and am still waiting for the actual service I payed for. The boss was just happy they showed up.

Neighbor had her lawn sprayed for mosquitos at dusk when the bees are flying back to the hive. I told the chemlawn guy about what happened. Corporate called to let me know it must've been the other block that was spraying. [censored] I say, they were dying as they were spraying their poison in the air. They'd rather blame and distort the reality than accept responsibility for their actions. I tell you, if they're killing the bees, what else are they killing?

The technician failed to kill ANY weeds with the second application. After 3 weeks I had TWICE as many weeds. I made 5 or 6 calls for FollowUp service. The district manager kept changing the technician to the one who did poor service. I kept cancelling. He finally called me but was very difficult to understand, continually interrupted me while I was trying to describe the problem, and insisted that he was going to send back the technician that did a poor job.

I believe TruGreen should refund the $70 I paid for that service since they didn't come back and do a FollowUp spray.

I would not recommend their service to anyone.

We were with Tru Green for over a year. I started to notice the different colors
in my lawn, As well as the weeds that started to sprout up. They would usually come while I was at work. I would call and complain about light spots, and weeds. they would come out to spray and seed, treat etc. One day I was off work, They were there treating, So I asked what they had been putting down, Because it wasn't working. That's when they informed me they had been using Fescue seeds, Even aerated my lawn and over seeded in January.
That's when I told them I have Bermuda grass and not Fescue. So they have been putting fescue seeds down for an entire year, Now it looks like I have two
types of grass grown. Every time I would complain, they would only send some one out to just put more Fescue seeds out, And say that I have crabgrass. Which I didn't have before, Now my entire lawn needs replaced!

I have four trees that are now dead on my front lawn, last year they were fine. I actually just planted two of them last year. They are all different kinds. I had an arborist come and take a look at them and he said that they were killed by a herbicide. True green is the only one putting herbice on my lawn. I have tried to get in touch with someone to see what can be done about the problem but the switchboard person just tells me someone will get back to me.

TruGreen is horrible... you cannot speak to a direct person in Chattanooga and Judy does not help, just patronizes you. We have Bermuda grass on about a quarter acre with weeds EVERYWHERE in the dead of winter. In good faith we have tried them for over a year and they don't care. How can their techs be here 3 to 4 minutes and get a yard my size covered. OH and it doesn't matter who the tech is... they are in a huge rush. We plan to cancel our service and will post in our neighborhood website NOT TO USE TRUGREEN. GOOD LUCK trying to get through the companies structure and barriers to connect with LOCAL support. This only letting me send two pics...

I prepaid for my service then get a bill from collections 6 months later stating I owe more. The bill does not have a number to call to dispute. I called the customer service 3 times and the manager jason #23265 was extremely unhelpful. He told me the collection agency was simply a division of trugreen, but would not even try to provide a number to direct me to a person who could.

The collection company is called system.

Extremely unethical and what a horrible way to treat customers.

This is such a scam, they did 6 applications so far with no progress at all, I keep asking to meet the service rep when they come in for several times that was requested and they never confirmed an appointment, they just keep showing up while we're not present.
After several complaints, they asked to do a free application to make it up and after they did I was still charged for it.

Requested to cancel this scam service, they started to speak very rude and didn't accept to refund the charge for the free application and didn't send any confirmation for my cancel request.

I need a full refund for all charges been deducted from my card for 6 months now.

Company automatically renews service and ignores customer request to stop service! Their product is a waste of money and does nothing for the lawn and costs 4x what is available in the lawn center of Walmart.
The when you don't pay them they send your bill for service never requested to a collections agency within 90 days. Awful customer service and will not waive the charges. Further on they bug the hellnout of you for the money!