Tsohost / Paragon Internet Group review: Hosting account

As part of tsoHost's closure, we were advised all services would move to 123-reg. At some point over the summer, when this was first announced, we lost the ability to login to our account completely. Despite having attempted to reset our password with the link on the login page, not a single email has arrived in our inboxes (multiple accounts attempted) with a 'reset link'.

We've been going back and forth with Anamaria (part of the support team) for the last months, and the summary of her 'support' was as below:
- "have you tried resetting your password?"
- "try it again"
- "I've reset your password, and it says the link was sent"

All we need is, at the very least, a temporary password to be set up so we can access our account again, then we can go ahead and change it. This issue has been ongoing for at least 3 months, and is now entering a critical phase as our website is, within the week, going to cease functioning due to a separate service renewal that can only be done server-side.