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4.0 112 Complaints
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Tutoroo Complaints 112

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11:34 pm EDT
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Tutoroo Avoid tutoroo! Wrong service selected - unwilling to give refund even though no other tutors at same price available

Hi,

I recommend everyone to avoid Tutoroo at all costs! They provide awful customer experience and are incredibly unhelpful! Once they've got your money they don't care about you!

On Monday, I chose 4 x 1hour tutor classes with Tutoroo, however when refreshing the page it automatically changed to 1.5hrs without me noticing. I did not get a 'review your order' screen so proceeded with the payment only to find out that it was for 4 x 1.5 hour classes. The only responsive tutor in my price range cannot do 1.5 hour classes and neither can I. I have contacted Tutoroo's 'customer support', which is being incredibly unhelpful and only providing the standard robotic answers. Even the tutor I would like to work with is asking Tutoroo to resolve the issue, but they are ignoring both of us. Tutoroo sent a request to a different tutor without my knowledge. I have spoken to this tutor but he is unable to do the times I am available.

I simply want to adjust my order / cancel it and make a new one, but Tutoroo is not letting me. I cannot for the life of me understand why Tutoroo is being so difficult and unhelpful!

Date of incident: 7 June 2021

Desired outcome: Full refund

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Tutoroo No class, no refund

I scheduled the lesson with the first teacher and she canceled it. After that, Tutoroo matched me with a second teacher, let's call him Mr. A.

Mr. A agreed to have the lesson then canceled at the last minute. This was frustrating that the platform has no reliable teachers. I have been asking for a refund from Tutoroo for two weeks and all they say was "I will match you with another teacher."

I do not want to waste my time and have lessons with teachers that I do not choose. I insisted on getting refunds but they never budge.

I ended up calling the bank and file a chargeback to this transaction.

Desired outcome: Refund my Tution fee

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9:36 pm EDT
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Tutoroo Refund not received

The company offered that I give free 4 lessons for a student's trial (he paid in full which was 36 x 4). In return, they promised that if the student does not continue I will get refunded 50% of the amount. I have been trying to get a refund since March. The company ignores my emails, messages, and calls. I have been contacting them every other week and still nothing.

Desired outcome: The full amount that the student paid as compensation for my time.

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Tutoroo This is a scam!!!

I haven't heard back for the individual I wanted as a tutor, and there are no other available tutors who meet my needs or availability, and Tutorscam is not offering a refund! There is no obvious link to their refund policy, but it states that they will offer a refund if no tutor is available. Well guess what, THERE ARE NO AVAILABLE TUTORS AND I STILL Can't GET A REFUND! The person I was chatting with told me that I can't get a refund because there are tutors available, which is not true, and then told me to review the refund policy without even providing the link and then logged off. HORRIBLE CUSTOMER SERVICE! Tutorscam is a predatory business! This is my first attempt at finding a tutor for french ever, and I will never trust a site like this ever again. I WANT A REFUND! I WILL SHOUT AND SCREAM ABOUT TUTORSCAM ALL OVER THE INTERNET UNTIL I GET A REFUND!

Desired outcome: REFUND!

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12:16 pm EDT
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Tutoroo Unethical behavior

If you're a tutor or a student, don't use this platform. It has all of the hallmarks of a predatory scam. They are not upfront about the terms of the tutor's use of the platform, and actually deliberately hide them on the website, in order to misdirect both parties. The student pays an inflated fee for the tutor's services, but the tutor will not get paid for the first two weeks of lessons. Of course, there is no guarantee that the student will stay with you afterwards. They also refuse to give the student a refund as long as there is another teacher that they can introduce them to (i.e. as long as they say this is a possibility, they will hold on to your money). This is an arrangement that is not favorable to any party but Tutoroo. It's a disgusting and unethical way to run a business, and unfortunately they have probably extracted money from a lot of customers.

Desired outcome: Refund the students without imposing unfeasible conditions, or pay the teachers the full amount.

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Noa Tahar Lev
US
May 03, 2021 9:37 pm EDT

I'm in the dame boat as you, they need to refund me $70 for months now.

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Tutoroo Tutoring services

I am baffled and disgusted by the way I am treated by this horrible company. They are holding onto my 25 euros since over a month now and there is no sign of a refund. I have been speaking to them on whatsapp and I get nothing but a generic reply saying that they will follow up on my refund. At first, they wanted to connect me to a different tutor and then they themselves told me that they will issue me a refund. Unfortunately there is no sign of a refund yet. I thank my stars for not paying this scam company more money otherwise I would've lost it as well.

The customer service says the same thing over and over again like robots and I am very scared that this company has my card details. If you're looking to find tutors, please do not use this company.

Desired outcome: Get refunded.

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They did finally refund me.

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Tutoroo Consumer-hostile refund policy has me chasing a refund after weeks without a service provided

I signed up for Tutoroo to find an English tutor for my kids.
I found two suitable profiles, got a response from both, and signed up for two lessons immediately once we seemingly agreed on a time slot. For ten days, I had no further response, and then my selected tutor said she was unavailable and would be leaving the service.

Tutoroo reached out to additional tutors without consulting me as to my preferences or my criteria, and I'm counting five total tutors since my initial setup, some of which I had screened as unsatisfactory when seeking out tutors, and none of which have actually come through or proposed a service.

After nearly four weeks, I am chasing a refund and being told curtly it is against policy, so I have effectively been duped out of money, and left at the mercy of their customer service department, who takes far longer to respond to my inquiries than to prod tutors without my approval.

I would like to get a full refund so that I can make alternative arrangements for my children, as the service has simply not been provided within a reasonable time frame and to the level promised by their website.

Desired outcome: Tutoroo, unwilling to provide a full refund

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Update by TheOmen
Jun 25, 2021 2:48 pm EDT

Refunded, at last. Nearly four months, keep at it.

Update by TheOmen
Jun 23, 2021 4:38 am EDT

23rd of June, and two reminders later, still no sign of a refund from TUTOROO, just an email promising to chase it up and silence ever since. So 30 days is more like 40 and counting.

Also, since when does it take 30 days to refund anything using online platforms?

TUTOROO were incredibly efficient in taking my money, and pushing unwanted tutors once I'd signified I wanted out, but somehow, the refunding of my money is suddenly incredibly complicated and time-consuming.

Unprofessional and unethical.

Update by TheOmen
May 16, 2021 5:28 pm EDT

Don't worry, we're already in touch. I've even gone back to the site and enquired about other tutors, but none of the ones that are of interest have even bothered to respond, and so far three you've put me in touch with have declined and mentioned they have left or intend to leave the site. Your Paris team is putting me in touch with people in the UK and South Africa, when I explicitly mentioned I wanted someone local to have in-person lessons.
I will also add that all the tutors have different rates, lower than the initial tutor I booked, but I guess I'm just expected to may the difference anyway. Yeah, no.

So far, you're holding on to my 96 euros, and have provided me with nothing but wasted time and a bunch of pointless emails about a borderline fraudulent refund policy.

How long are we going to do this dance? Please refund my money. You've wasted 3 months of my time, and unforgivably, my children's.

Update by TheOmen
May 09, 2021 12:35 pm EDT

Two weeks have passed. I found another tutor on the site, to demonstrate good faith. No reply from said tutor. Two other tutors proposed, one on the other side of the world, defeating the purpose and not in my search criteria. The other one never replied.

This has gone on for nearly two months. Customer service sends me back screenshots of them denying my refund as proof that they are denying me a refund for providing no service. Meanwhile, they have my money.

Refund me Tutoroo, this is extortion.

Update by TheOmen
Apr 28, 2021 1:10 pm EDT

No communication. Tutoroo are withholding my funds, having refused a refund, and providing no updates.

The tutors seem to be bailing on this platform, not surprising given their policies and complete lack of service.

Where's my money Tutoroo? I paid 96 euros for pushy emails and surly customer service? Process my refund and stop pretending you've offered me a service by trying to steer me towards tutors with inadequate résumés.

I want my refund.

Update by TheOmen
Apr 23, 2021 1:19 pm EDT

Update: After emailing my issue as outlined above, I had to chase the request on 22/04 following a lack of follow-up. The request was declined.

I received the response via Whatsapp to my phone on 23/04 reminding me of the free replacement policy and stipulating I would not receive a refund as long as there were replacements available in my area.
At this stage, I am becoming rather irate, and will be contacting Tutoroo on a very frequent basis until my refund is processed.

I have not been provided a service for the money spent, I will not be coerced into a service that is not worth the large amount at stake, and insist on a refund.

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10:09 pm EDT
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Tutoroo Refuses refund request when it does not have a suitable teacher

This company is a scam, and if you have any issues be prepared for non-existent and unprofessional customer service where they charge you before lessons are confirmed, and refuse to offer refund if your preferred tutors are unavailable. The website has a disconnected customer service number and they actively avoid providing information about their policy.

I paid Tutoroo for lessons on 22/03/2021, where I contacted two tutors for availability. Both tutors were unavailable for in person meeting. When I requested a refund, Jericha from support would respond and say they'd passed it on to the local team. No one followed up promptly or would address my refund questions until I escalated it several times. Sophia from the local team only sent auto generated spam messages to the tutors about setting up a date to meet, which I had already communicated and determined both were unavailable.

This was written in reply by support:

"Please feel free to contact your next preferred tutor, just skip the payment page.

According to our refund policy, we can not issue a refund unless there is no tutor available to cater you.

Thank you for your understanding."

DO NOT USE THIS UNETHICAL COMPANY. The payment page cannot be skipped when sending inquiries to tutors. So not only are they charging payment beforehand, but pushing additional contact with remaining instructors I've reviewed and found not to meet what I am looking for.

I will NEVER be using Tutoroo again and will be reporting it to the ombudsman for their dodgy communication and policies.

Desired outcome: Refund

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Update by Cam.
Mar 30, 2021 5:51 am EDT

I reviewed all remaining tutors and they either do not meet my availability, provide in person lessons nearby or have the specific dialect I'm seeking. Given that I've been introduced to 3 replacement tutors without success, why is the refund not being issued? I've escalated this matter and requested information regarding a reference for the invoice charged and case number by Tutoroo Melbourne team. This still has not been provided but instead I've been given the runaround where I have gone through various customer service persons who continue to deflect and no resolve the issue of getting my money back.

Update by Cam.
Mar 29, 2021 7:53 am EDT

Hi Roxanne, I've forwarded the email and conversations to you.

Update by Cam.
Mar 25, 2021 10:05 pm EDT

I've sent my details 26/03/5021 via email in our existing email chat (contact@tutoroo.co). Please confirm.

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Update by Cam.
Mar 25, 2021 5:28 am EDT

Sophia connected me with a third tutor on 25/03/2021, which still does not suit my preferences and availability. I'm shocked by the complete disregard and refusal from Tutorio to refund my payment when the service I'm seeking cannot be provided. I also find it appalling that they're dragging this out and continuing to randomly messaging tutors, not taking into consideration what I've specified or and my dissatisfaction with their platform.

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7:34 am EDT

Tutoroo No 50% refund as promised

It's been a month since I've confirmed my paypal address for the refund, everything confirmed with tutoroo. Yet no money has been sent despite me teaching the hours.

Desired outcome: My tutoring fee of 2520twd

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1:06 am EST
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Tutoroo Refund and disconnected number

I have made multiple formal complaints now as well as emailing them over the past few months about this and still no refund as I was never connected with a tutor. I have tried calling the Australian phone numbers and they are disconnected. They put a tick for 'resolved' on my other complaints, but they have not been resolved. Absolutely disgusting.

Desired outcome: REFUND

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Update by Clairemarieclaire
Mar 02, 2021 9:37 am EST

Have now sent this information again.

Update by Clairemarieclaire
Mar 02, 2021 9:34 am EST

I have already sent this information to you, but I will do it again.

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7:57 am EST

Tutoroo Payment to the tutor

Tutoroo are not professional at all.

I had two students who paid for 4 lessons each but we did not continue the lessons after two weeks, and this was the choice of the students.

According to their policy "Should the student choose to terminate or discontinue lessons after two weeks, all our tutors are protected under Turoroo's guarantee that they will receove 50% of the total amount of fees generated from the two weeks of lesson"

I have been sending lots of messages, which they reply with "we will follow-up", "we shall continue the discussion on whatsapp" but they are messing with me for almost two months now. I did my part of the job and gave 8 lessons in total. Still waiting for the money to be sent.

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Noa Tahar Lev
US
May 03, 2021 9:38 pm EDT

I'm in the same situation, did they refund you?

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1:49 pm EDT

Tutoroo Refund

Tutoroo should refund me for 2 sessions. It's been a month since my tutor an I are complaining and no one is answering.

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Tutoroo Tutor charges not refunded

January 13, 2021 - Tutoroo took payment from my student for 4 x 1.5hr classes for first 2 weeks without confirming with me that I was available for 2 classes per week x 1.5hrs. I told them for January, I was only available for 1 x 1.5 hrs per week.

January 13, 2021 - I messaged the Support Team to let them know I was not available for 2 x 1.5 hrs per week at that time. I could only offer the student 1 x 1.5hrs per week. I told them they should check with the Tutor before booking classes and times. I asked them to refund the student half of what they charged him.

Jan 18, 2021 - No reply from Support Team so messaged again.

Jan 19, 2021 - Support Team replied and told me to discuss the lessons with the student later that day (1st class), and let them know what was decided so they could adjust the payment.

Jan 20, 2021 - Tutoroo confirmed with both me and my student in the group chat that we had only time to schedule 1.5hrs x 2 weeks. The dates and times for the lessons were confirmed with Tutoroo.

I thought they would take care of the refund, so I was embarrassed when my student brought it up again on Feb 16 that he had not had any news from Tutoroo at all.

Feb 16, 2021 - Messaged the Support Team again about the student's refund, and as of today, Feb 24, have had no reply.

Although I will also ask the student to lodge a complaint, I felt impelled to do so today on behalf of my student who trusted Tutoroo and because I advertise there and he got me as a tutor through them, I feel bad that the company has not taken care of him.

Desired outcome: An immediate refund of CAD $106 to the student

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7:04 am EST

Tutoroo They are not refunding and they do not have a suitable teacher.

I sign up for my daughter who is in hughschool and needed assistance in english. The teacher I chose quit after 2 sessions. After a few months of arguing online and giving me a few teachers who have no experience I teaching english for high school. They did say they will talk to their payment team. After another month of wait, they now tell me I can get credit for 4 lessons. But service to what? One of the teacher they offered told me herself she has no confidence. Please assist. I need to get my money back. They are cheater. Where is the consumer right in this instance?
Thank you.

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Update by minnie69
Feb 17, 2021 7:15 am EST

on their website, they wrote FULL REFUND if not satisfied. but in reality, it's not so simple. they are a cheat.

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Tutoroo German lessons

Firstly, I was incorrectly charged €53 per German lesson for 2 lessons with Christiane in Berlin instead of Christiane's actual rate of €35. Christiane advised I had done this as it is advertised incorrectly in your invoicing section. I have contacted Tutoroo several times and received no replies.

Then my son's first lesson was supposed to be at 5pm UK time today and we were not contacted. You have NO information on your website about how these lessons are to take place. My inquiries on Cristiane's inquiry section have gone unanswered and we have NO idea how your programme works. We have been woefully let down by a very muddled and unhelpful website. I require a FULL refund as the lesson did not happen and I have received no communications for Tutoroo. This is a total of €106 for the 2 lessons and I expect t it to be repaid as promptly as you took the payment from me.
Mrs Alex Seaton ( Bath, UK)

Desired outcome: Full Refund

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3:50 am EST
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Tutoroo Took my money before connecting me with a tutor

Tutoroo quickly took $152 out of my account without warning before even finding me a tutor. It has been weeks and still nothing. I have asked for a refund and they are refusing. I already found another tutor through a different much better site and I have just lost my job and can't have this kind of money taken from me. I have asked nicely mutiple times and they are being very incompetent. I want my refund please.

Desired outcome: Refund

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Update by Clairemarieclaire
Mar 16, 2021 8:59 pm EDT

I have sent the information multiple times now and you still have not sent me a refund. Its been months. Please send me a refund.

Update by Clairemarieclaire
Mar 02, 2021 1:13 am EST

Definitely not satisfied, and will not stop until I get a refund.

Update by Clairemarieclaire
Mar 02, 2021 1:10 am EST

This has not been resolved! Why is there a tick that it has been resolved?

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Tutoroo Tutoring

their M.O. is.1. choose your teacher 2. pay the money so you can contact the teacher. ( money you paid is for 4 lessons)
in my case, . After 2 lessons, the teacher claimed she is not paid by tutoroo. she then decided not to continue. I asked for refund from tutoroo and they refused. I looked for a second teacher, whom I thought may fit my need, but there was no reply from the second teacher. So i requested a refund. tutoroo then offered me a teacher whom I believe do not fit my requirements.( yes. they chose the teacher for me. How do they know what I need?). I told them this teacher is not suitable. then they said I cant get the remainder of my money back as they hv other tutors for me. The point is almost all of their teachers are ESL teachers.I need mainstream English teacher for VCE. they DO NOT have any tutor for this purpose, and yet they refused to return my money. They took my right to choose my own teacher and offered me an ESL teacher.They are shameless too as these conversations took place in the chat platform where the first teacher can actually read the shuttling of messages. up to today, they still refuse to refund me, instead they said I can choose any tutor and can get tuition anytime in the future. The issue is, they DO NOT have a VCE English teacher.

Desired outcome: refund the money

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7:41 am EDT

Tutoroo Inquire booking fee refund

Hi,

Please refund my 1st booking I have paid twice and already through your site found another one which i think suits me best.

Thanks,
Nicholas Liu

Desired outcome: Refund 1st booking

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Update by Nicholas Liu
Jan 14, 2021 9:11 pm EST

This is in perth Australia

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Tutoroo Tutoring

I inquired to this site Tutoroo to get a tutor but before they had found anyone for me, I had already found a suitable tutor for myself on a different site and no longer need Tutoroo. Tutoroo has taken $152 out of my bank account without warning or before a tutor on this site had even accepted me, as the person they put me in touch with has too many students already. I have messaged them multiple times about the matter and they will not give me a refund or find me a suitable tutor since apparently they can't give me a refund, and now aren't responding at all.

Desired outcome: Refund

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Clairemarieclaire
Adelaide, AU
Mar 16, 2021 9:00 pm EDT
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This has not been resolved. I am still waiting for my refund and I gave sent the information multiple times.

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Tutoroo Lack of transparency / refund request

Dear Tutoroo Team,

My name is Oana Bogatan. I have paid 120 € for two private tutoring classes that they will not take place due to misinformation both on my side as well as on the Tutor‘s side. It seems the tutor is not getting the money I transferred prior to getting in contact with him. As a consequence he has cancelled his account. I am no longer interested in using these services and I request to be put in contact with the Payment Team/ Customer Service from Germany, Munich and to be refunded.

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Overview of Tutoroo complaint handling

Tutoroo reviews first appeared on Complaints Board on Feb 9, 2018. The latest review Ask for refund, no welcome email, confusing Profile Katty was posted on Nov 6, 2024. The latest complaint Tutoroo was resolved on Apr 07, 2024. Tutoroo has an average consumer rating of 4 stars from 112 reviews. Tutoroo has resolved 82 complaints.
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  1. Tutoroo Contacts

  2. Tutoroo phone numbers
    +65 92 461 794
    +65 92 461 794
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    Singapore
    +61 490 186 995
    +61 490 186 995
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    Australia, Adelaide / Brisbane
    +61 481 087 438
    +61 481 087 438
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    Australia, Melbourne
    +61 477 645 540
    +61 477 645 540
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    Australia, Perth
    +61 491 095 747
    +61 491 095 747
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    Australia, Sydney
    +64 22 354 2921
    +64 22 354 2921
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    New Zealand
    +33 769 812 467
    +33 769 812 467
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    France
    +852 55 242 581
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    100%
    Confidence score
    Hong Kong
    +972 522 209 160
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    100%
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    Israel
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    33%
    Confidence score
    Indonesia
    +63 975 672 7353
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    100%
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    Philippines
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    100%
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    South Africa
    +971 589 606 972
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    100%
    Confidence score
    UAE
    More phone numbers
  3. Tutoroo emails
  4. Tutoroo address
    101 Cecil Street 18-12, 069533, Singapore
  5. Tutoroo social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 07, 2024

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