Menu
For Business Write a review File a complaint
Ultra Lean Green Tea

Ultra Lean Green Tea review: Ultra Lean Green Tea - Scam 396

A
Author of the review
11:18 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ultra Lean Green Tea offers a free trial online (you only pay shipping and handling). But you are then charged about $70/month for a monthly subscription that you are automatically signed up for. You can cancel this by calling the company number that appears on your credit card bill. Even when you call, they will try to coerce you into another deal to reclaim some of your lost money (a deal that actually costs you additional money). All in all, a harsh wake-up call to the dangers of buying items online and releasing you credit-card info.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

396 comments
Add a comment
L
L
lara ebube
Jun 15, 2008 5:29 pm EDT

The advert stated it was featured on Oprah Winfrey`s show about Green Tea power to lose weight, I applied through the website and have received 3 orders, but I want to cancel my subscription now, but cannot. I am charged $79.95 monthly by a company named "LNPERFORMANCEHEALTH " according to my banking records. The merchandise is shipped to me in a little box with no company info. or phone number. So it`s difficult to cancel my subscription.

E
E
Eileen
Jul 03, 2008 5:46 pm EDT

I wrote for a free 30-day supply of product (Green Tea) and did not request any more, but I received another 30 day supply. Can I just keep it, orcan I send it back?

G
G
Gail
Jul 04, 2008 3:47 pm EDT

I ordered the 30 day sample advertised at 6.95. Now I'm being billed an extra 37.50! I haven't even gotten it yet!

D
D
Dan
Jul 05, 2008 7:58 am EDT

I bought the same thing and it cost me the 6.95 or what ever plus another 9bucks from customs because I'm in Canada

A
A
Ashley Shelton
Jul 10, 2008 6:30 pm EDT

I have a complaint on ultra lean green tea. I was lied to and was told that in the package I received there would be a number to call and cancel at anytime as to not be charged. There was no number in the package and I have seen other complaints about this.

E
E
epe
Jul 14, 2008 11:00 am EDT

This add offers a free sample of Ultra Green Tea. When you order it they charge you $5.95 for shipping.

You receive a can of tea packets with no contact or company info on it except Pana Labs.

Then 14 days later your same credit card is charged $69.87 for those samples.

The deal is you have to cancel within 14 days or you are signed up for a monthly subscription. At the bottom of the ad there is a small link to terms and conditions that explains this.

It is very deceptive and I want people to know about it.
You have to call (on hold a long time) [protected] to cancel.

I got stuck paying the $69.87 for 30 packets of green tea. What a ripoff!
epe

C
C
C.C
Jul 14, 2008 9:04 pm EDT

I saw the ad for a free sample. So I went on the website ( which was linked from Facebook.com), and proceeded to get my free sample. I had no problem paying the s&h, then to realize when I had clicked the box for the free sample and hit submit, MYSTERIOUSLY, another box that had more tea for like $39.97. At this point I am PISSED OFF, and try to hit back space, to no avail. No today (July 14th, 2008), I receive a package with a can of ULTRA LEAN GREEN INSTANT GREEN TEA DRINK and a bottle of THIN FIT TEA ( green tea weight loss supplement). Then, when I looked at the front of the package it said ULTRA LEAN GREEN TEA DRINK MIX...TOTAL VALUE...$120...WTF is really going on here. I've been duped and they are not getting away with this. The terms and conditions that the person above me speaks of..I didn't even notice. This is defintely false advertisement and they will be dealt with.

A
A
Ashley
Jul 15, 2008 9:40 am EDT

Well I saw the ad too. I went for it. After I received it I went online to research it and saw that people were getting charged after so many days so I called and canceled it after I got it. I still got charged the $69.87 and I am trying to get it straighten out. I am pissed.

B
B
bob naegele
Jul 15, 2008 8:26 pm EDT

got me too. I'm thinking Facebook shares responsibility for the actions of their "advertisers". they at least should check them out. I want my money back from facebook if I don't get it back from the ### weasel responsible for this scam.

B
B
baedaisy
Jul 16, 2008 7:59 pm EDT

Thank you so much for that information! (I am currently on hold right now!) I did the same thing you did and then wondered why this $67.87 kept disapearing from my account. I then remembered it was for the Ultra Lean Green, but then thought to myself "I haven't gotten any packages that I am paying for." Tonight I tried to e-mail them on their website but it came back as a mail failure. Then I got on goodle and found this site and found out what really was going on. I just got off the phone with them and my account is canceled but those three packages that they "sent" to me can not be refunded until i send them back to them. I moved home from college and my address did change but the school I go to has my forwarding address. But anyways at least I can stop worring about this 69.87 that has been coming out of my account! And thanks again for the info!

C
C
Charles
Jul 17, 2008 3:08 am EDT

The sample was billed correctly at $4.95; but they also billed ANOTHER $34.95, which also caused my credit card to go over limit, thus another $30. fee. WHAT A RIP-OFF! And no answer yet on phone.

K
K
KA
Jul 17, 2008 6:33 pm EDT

I just called the number above and it seemed like it was a simple fix. (WE'LL SEE IF I GET CHARGED NEXT MONTH) They even had two accounts on my name WTF? I am so pissed because when I first called about the 34.00 charge they told me they would cancle it but then a week later stuck me with the 69.87 charge. PISSED OFF I am. I'm going to try to report them and I think everyone else should too.

F
F
florence
Jul 19, 2008 7:30 pm EDT

i have order my free trail about two three weeks ago but never got it and i don't know how to contact them they have charged me for shipping but i have not got anything from them can anyone please advise me

M
M
Melissa Smallmon
Jul 21, 2008 6:39 am EDT

It happened to me to! I got ripped off out of $70 for this stuff and I had to wait on hold an still havent got a hold of anybody!

A
A
Anna
Jul 21, 2008 7:00 am EDT

I applied online to get the free sample because it sounded like something I wanted to try for energy. I recieved the sample and with in a couple days I recieved a $70 charge on my credit card. I called and asked what the charge was for and they told me my monthly supply. I said that I had not even tried it and wanted to cancel the monthly supply. The man was very nice and said that he would cancel the monthly charge and shipment. The $70 was suppose to go back on my card within 7-10 days. After 10 days I called again, waited a half an hour on the phone, and they told me that the representitive I talked to before never cancelled the shipment and I would still be charged. I told the lady that I wanted my refund because I hadn't recieved anything. She assured me that she will credit my account $70 and all I needed to do is send the shipment back. I still haven't recieved the shippment and plan to send it back as soon as I get it. As for the refund, I can only hope that they refund the money. If the refund does not appear I will try to take action through my credit card company. DO NOT TRY THE GREEN TEA IT SUCKS.

S
S
Sally Kost
Jul 21, 2008 9:01 am EDT

Well, they got me too. But here is the twist. Along with my "free trial tea" (you know, the tea that cost me almost $75), they sent a bottle of vitamins. I figured that this was a promotional bottle, and so didn't really worry. I checked on line today and see on my credit card statement that they charged me $35 for these unordered pills. I am already unhappy that I fell for their free trial tea scam, but am furious that they are charging for these unordered pills. They told me it is too late to return them. HUH? I haven't even received my credit card statement so techincally haven't paid for them.

This company is so deceptive. I am out over a hundred dollars for a product that is absolutely horrible. I was skeptical about ordering this tea to begin with, and only did it because they were advertising on a website that I thought was trustworthy. I do not remember agreeing to the terms and conditions that they said I agreed to - and I would remember that because I was really a skeptic about the "free" trial. Boy, what an expensive lesson I just learned.

What a shady company.

K
K
Kim
Jul 21, 2008 2:10 pm EDT

I AM ###ING PISSED OFF!
I recieved me 30day trial 15 days after I paid for it.
I came across this website called immediately.
I called them three times, spoke with 3 different reps because I was a tad bit paranoid. They all told me the first rep cancelled it all.

Then, some Falon person sends me an e-mail (I guess because of my previous post on this page.
He confirmed everything was cancelled and recredited.
1 week later, I've been billed for the 70$ and no sign of a refund.

I AM SO PISSED OFF!

J
J
John Langridge
Jul 21, 2008 4:27 pm EDT

It's been 17 days since they hit my Visa for $6.95 (shipping) and $37.95 for a "free"30 day sample of their product. I haven't received my order yet.

B
B
brittney
Jul 22, 2008 2:50 pm EDT

I completely agree. I just got off the phone with those people. Had I called within the 14 day trial I could have shipped it back and there would be no charge, or supposedly no charge. I told the rep that I would send back the rest since it didn't work but she said I still would not receive my credit. I pretty much [censor]ed her out and she had the nerve to say "Thank you, have a great day." This product and it's company should be reported and fined.

A
A
Abbigail
Jul 22, 2008 4:05 pm EDT

Ditto on the last comment EXCEPT that I didn't check my account for a few days and I overdrafted 5 times! This ended up costing me hundreds of dollars. I am so upset right now. If anyone wants to start a class action suit count me in.

F
F
fedup
Coopersburg, US
Jul 25, 2008 7:48 am EDT

I had constant calls from [protected] - machine said to confirm order press one
- I did not press one but did call the number back - the person said "thank you for confirming my order for Ultra Lean Green tea." I told them I wanted to cancel
any future shipments - they said to call [protected] when I called I got a
machine saying the call couldn't go through. I called back the (630) area code number - he said "it is a valid number on the WEST COAST to call back in a couple
hours." I was able to cancel future shipments today by calling the phone number
on this site [protected]. Thank you for the correct phone number.
The laws should protect the consumer. Anything ordered over the internet or telephone should come with return information - shipping address, phone numbers etc. All websites should be required to give their physical address and a valid phone number, along with their return policy and shipping charges.

C
C
Charm
Jul 25, 2008 9:38 am EDT

Thank you for your posts! I almost bought into this...one thing I have found out from the web is if it sounds too good to be true it usually is, so you better google it!

H
H
Hannah
Jul 26, 2008 8:08 am EDT

Same here. I am so sorry I was such a sucker.

A
A
amarinder
Richmond Hill, US
Jul 26, 2008 6:57 pm EDT

I agree with you guys.This ultra green tea really sucks.They send you some crap and charge you 70$ every month.They did it with me also.Can i block it from my bank account?i had only 44$ balance in my account and when they withdrew those 70$ my account went to debit and the bank charged me 25$ debit fee.I was really ###ing pissed off.What can i do in it?Can i get my money back or not .Anybody please tell me.

J
J
jenny
Jul 28, 2008 10:52 am EDT

this is ridiculous i ordered it almost two weeks ago and my trial is almost up and i still haven't recieved the product i called and they said it was shipped the day after i ordered it and there was problems with shipping and offered to give me thirty more days and when i tried to cancel and cut my losses they told me i couldn't this is crap and i wanted to tracdk then package to see where it is but i can't get an actual adress for the company or a phone number does anyone know where the company is based?

T
T
Tamiris
Jul 28, 2008 3:47 pm EDT

I won'r repeat what you guys had just said because the samething happened to me and I'm really pised off! whats the number we call?

E
E
emma
Jul 28, 2008 5:55 pm EDT

I ordered the 30 day free sample on July 7th, billed the $6...did not read the teeny, tiny fine print of terms and conditions on the BOTTOM of the sign up page...which it doesn't ask you to read. Anyway, you have 15 days to call and cancel..I received the order 20 days after I paid for it...13 days after my first payment I was charged $69.87! It is a SCAM, do not order this product! I have called them several times to cancel the next months payment which will come out in 2 days...no answer, surprise, surprise..no company name on the package...royally pissed...

M
M
Marilyn
Jul 28, 2008 11:02 pm EDT

I ordered Ultra green tea, about a month ago. havent received anything. No package has come to my door! I have received a statement yet, to see if they have charded for more. I did call the number, left a message to call me back. I guess I will have to wait and see what is going on with my order. I am gonna cancel before I get charged for something I never received. By the way, did the free sample work?

Just curious! Marilyn

K
K
king
Jul 29, 2008 10:17 am EDT

yes, this product sucks. its a scam. how can we resolve this issue

S
S
sarah
Jul 29, 2008 11:31 am EDT

I called and cancelled it a couple days after i ordered it and didn't recieve anything. So when I came on here yesterday I called again (my last day to cancel-thank god) and they said i never cancelled it before! So i cancelled it and then called back later to confirm that it was cancelled. They didn't tell me I had to send it back or anything. And my bottle came with shipping info on it.

MBM&F-Ultra Lean
P.O. Box 2003
Riverton, UT
[protected]

Hope that might help some people. I'm calling back today just to be sure once again that its cancelled. didnt try it yet, and i dont even want to now

M
M
Mary
Jul 29, 2008 4:16 pm EDT

I ordered the trial product and it said I could call if I wanted more, yet have been billed for 2 more months and not received anything... nore do I want anything because the product does not do anything and taste like crap. Make sure you call your credit card companies and they will work with you... Im in the process of it right now.

M
M
Megan
Jul 29, 2008 10:20 pm EDT

This company is a bunch of B.S. I almost did this..but i googled it and found this site...thank god i didnt go through with it...I love green tea...but im so glad that i didnt do it!

B
B
Bret
Jul 30, 2008 6:20 am EDT

Called after having product for two days. talked to sheila agent number 280. Charge is in the works so can't cancel but since I complained that product received at end of trial, she extended my trial period so I can try it before being billed. So she "put in a refund". I will have to call back in a few days to ...

1) make sure she did cancel any further billings.
2) make sure I get my refund, which takes up to 14 days (same fuqin time it takes for extended trial to run out)
3) to call and tell them I hated their product.

I can't find an email with receipt, so if I did pay with cc, you bet I'm going to refute it.

K
K
Kim
Jul 30, 2008 8:08 am EDT

thanks folks...so glad I googled too! You saved me from this nightmare. What really cracks me is that they have this hookline about "as seen on Oprah, CNN...". Maybe you should email Oprah with all this crap...or was it really on Oprah? I mean if they are giving you guys such a hard time and seem to have a scam going on, maybe they lied about that.

R
R
Rondi
Jul 30, 2008 8:16 am EDT

I paid the 6.95 and I was also charged 30 something for these pills and havenèt received them yet.does anyone have a number for these guys? If so e-mail me at brad_rondi@hotmail.com thanks

L
L
lisa
Jul 30, 2008 3:14 pm EDT

I also was duped by this company. I planned to try a free sample, paid 4.75 for shipping, and recieved a mysterious 27.00 charge for some wieght loss pills I never ordered. After figthing wiht the company at [protected], they told me to send the pills back for a full refund, so I am still waiting, but they had better refund my money. It's a SCAM stay clear of this company, Ultra Lean po box 2003 Riverton Utah.
Also, be sure to cance the automatic charges you will see monthly in the amount of $60+ dollars! It doesn't matter if these green tea drink mixes do work I am never doing anything with this peice of ### company again. So BEWARE!

J
J
Jerry Hall
Jul 30, 2008 7:30 pm EDT

Yes this is a scam, I thought I was getting a free sample for just 4.95 shipping on Jun 27, now I see my credit card statement I was charged 69.87 on Jul 12. I'm calling my credit card company and having any other charges blocked & reporting them to the credit fraud

A
A
Annette
Jul 31, 2008 6:58 am EDT

Another one bites the dust...I just checked my credit bill and had the $$$$$ Charge from Ultra Lean and was in SHOCK! I then tried finding where I had ordered it from and found this...and all the complaints! WOW! UNBELIEVABLE! AND I don't even like the taste of the stuff...

D
D
darlene
Jul 31, 2008 9:04 am EDT

I received my Ultra Lean Green yesterday and don't like the taste of the stuff so phoned to cancel. I did get right through, made the request, it was accepted politely and I was given a cancellation #. So far I have been told I have not been billed anything (and nothing on my card so far) so, aside from the fact that I hate the taste of the stuff, my experience has been positive. If that changes, I'll come back on and update my post.

J
J
Jennifer Ann Wells
Jul 31, 2008 10:18 am EDT

I too was charged 70 bucks when I hadn't even received the product. I just called immediately after noticing the charge and they had no problem crediting the charge. I just received my free trial yesterday and I am gonna give it a try! I did pay $6.95 after all and I would like to see if it really works!