U.S. Cellular / United States Cellular
Reviews and Complaints

My husband called US Cellular in February because of a high bill that we received in the mail. After being on the phone with them for several minutes someone from financial services came back on the phone and apologized and said that we had been double billed and that we owed nothing on the bill due to the $330.00 payment that we had made. I received our March bill in the mail yesterday and the total bill was for $977.00! I called US Cellular again and told them about the phone call from the month before. I spoke with 4 different people yesterday because they keep transferring my call. The first employee that I spoke with told me that we had 2 equipment charges in February for 211.00 a piece. I told him we had not purchased any equipment and could he tell me what the purchase was...but he then put me on hold. When he came back on the phone he still could not answer my question, he started stumbling over his answers, so he sent my call to another employee. I tell this employee the phone conversation that my husband had with them in February (the second time I had to tell this story during the phone call) she said that there was no record of the phone call in February? I asked her what were the equipment charges for $211.00 each...she can't find those charges? This employee explains to me that the reason our bill is so high is because we had a payment returned in January for $521.00? I have the proof that the check went thru. The employee tells me that once we show them proof they will take that 521.00 off our bill, but that is why are bill is so high. This employee sends my call to another employee and guess what? I have to tell the story again for a third time! This employee tells me that he can see that the payment went thru for 521.00 that the other employee just said was showing that it did not go thru! This employee tells me that we have another equipment charge for 229.00 but he can't tell me when it was purchased or what the equipment was? I told him again we had purchased NO EQUIPMENT! After almost an hour and half on the phone with 4 different employees no one could tell why our bill was so high other than the fact the a ghost had purchased equipment but no one could tell me what equipment was purchased or when (once again we purchased nothing). Also, that with every employee I talked to yesterday, they each told me a different story...if you are looking at our account on your computer shouldn't you be able to tell me the same thing the other employee was just looking at! The fact that I received the run around yesterday and was told a different story by each employee tells me that I am being over billed! AT&T is looking better everyday!

I am tired of waiting for up to 2 hours to talk to someone, then only to get routed to collections, who claims to not be able to see my bill, then to be rerouted to customer service (whom I was calling to begin with). I was told I would be contacted in a week... That was over three weeks ago! Where to begin... This is the problem:

First I call to pay my first bill in sept or oct and no one can tell me how much it is, but suggests an amount under $200, which I pay. Then I still do not receive a bill until in february my service is disconnected. I call customer service request a call back twice, do not receive it... Call and wait on hold for almost 2 hours, who says my bills go to my us cellular account on-line. (which I can't log into) the amount past due is over $800. I pay that amount. I had not received a text message or e-mail. But was promised I would receive future bills.

I purchased a "hot spot". I was told it was 2g. And would run me around $50 a month. No on bothered to explain that was not the speed, not the data limit. The sales representative did not explain anything... Especially that I needed to look on the device to see how much data was used. Like I said I thought [protected]@g was the speed.

Finally I get a bill via e-mail...3 weeks since the one I paid for over $800... And this one is also for over $800. I called customer service, requested a call back... Did not get it again. Called, waited on hold for almost 2 hours, then was initially told the amount was from my phones... Then after being on hold again... Was told at least $600 is the "hot spot" for one month. This was the first bill inclusive of the hot spot... Had I known it was limited data, and how to check it, I would have done so.
I asked if I could file a grievance and have the charges be reviewed, and that I definitely did not want the hot spot. I also asked if I could pay the portion of the bill for the phones, while the bill was being reviewed. I was told I could not do that, but that someone would get back with me in a week. It has been over a month! My phone service if disconnected, however I am sure I am accumulating a bill for services I am not receiving. Idid not want to discontinue my service, however... I am disgusted at the service I have been receiving. I would appreciate a response. I am also filing a consumer complaint!

im complaining for many reasons. everytime that in go to us cellular there is not enough staff and u have to wait for along time. the
last few times I have been there I have had to wait along time. the last visit I was there for almost 2 hours I should not have to be like that. im very upset because I visited them today and one representative named chris went to fetch drinks for the staff and here I was waiting. he was done with a customer they walked out he saw me standing there did not offer to see what I need. that might be my last straw with them as far as a customer. I have been a customer there for many years. very disappointed after today

We moved to northern new hampshire 4 years agao and had to use us cellular becasue they were the only service that had signal in our area. We did not ever have an issue with them until about 5-6 months ago when things just went to hell.

We stopped getting our e-bills, the signal in our area deteriorated, I would be roaming, but my husband would not, calls did not go through and others were missed, texts took up to 24 hours to get to the person intended. Getting someone on the phone requires you to have a coupld of batteries charged and ready to swap out as they never answer. Just for an experiment one day, I called with a full battery and was on hold for over three hours before I finally gave up.

My local store is over 30 miles away, so I sent in email after email, and received only one response. I finally broke down and went into the store where they were on hold for about 30 minutes before someone answered their call. They explained my dilemma and were told that I had the galaxy s iii, which apparently they had issues with so they would upgrade me to the s iv. They asked which color I wanted and I said black. I got a white one. Now, they gave me a number to call to acrtivate my new phone and told me that I must return the old on within 15 days. I have been on hold a total of 4 hours over the past 2 days trying to get this activated.

I will not return the old phone until I have the new one activated and as I cannot get to the "local" store until this weekend am cannot guarentee when that will be.

I am not paying until I have the detailed bills in my hand to verify they are correct. Have not seen a bill for 5 months for my phones..was promised 3 weeks ago they were sent. They have no problem getting my hot spot and tablet bill sent. After suspendinservice to my 5 phones I have switched to verizon. They can keep the numbers don't need them. Won't cancelled my account until I pay full amount. Which I have told them I will gladly do when I receive my detailed bills. I have 36 emails back and forth trying to get my bills.
Sincerely
Pam jones

Us cellular... Its been one headache after another! I've been with them for 10 plus years it started with a battery issue I go into the store zach who has been the only positive during this whole issue was very helpful! Explaining to me what happened to my battery and answered my billing issue from start to finish! He is a great asset to the us cellular company! I tried to switch my s2 over to my old blackberry for a short time due to me ordering a new battery well I go into my store the consultant tells me no one here knows how to work on blackberries anymore because its not a android smartphone... Really ok? While hes in my account he tells me im behind on my bill by a month... I ask him what are you talking about and tell him I had my billing questions already earlier in the week by zach who was very helpful thank you! Well he begins to say about a fellow employee! He didnt know what hes talking about, he doesnt know what to look for or know how to read in between the lines like I do hes wrong and you skipped the whole month of september! Well my mouth fell open and I told him he was very helpful and he just shook his head and told me I was told wrong and he didnt know what he was talking about and advised me to call finacial services or i'll be cut off... From this whole experience i'm fully done with us cellular! They need to get their billing issues straight before everyone drops them! I'll be looking at different plans

I had a problem with my phone, which I had a flip phone with this company for years, I go in cause I was having problems with my phone service, they tell me cause my phone is old and I need a updated one, which it only cost me around $20.00 when they finally got done, so with in a few weeks I started getting the samethingd, problems with my phone so they said it was my phone so they said cause I have the warranty, they will issue me another one, this has been going on for monnths now, and my phone is still not working, i'm on my 5th phone and still not working they charge $25.00 for this phone every month cause it's a anroid phone and none of them work out here in the country where I live and now i'm stuck paying for a phone I cannot use.

We have had us cellular for a little over a yr we have two accounts with them both in my husband's name. One is ours one is my parent. Well January my phone broke and i couldn't use it at all so we went ahead took some reward points from my parents account and used on ours for me to upgrade early. My husband tried having the price of the phone charged to our account well they couldn't because we had been turned off once so the lady on the phone told my husband, my father, and the worker at the store it could be charged to our second account (my parents) okay that was fine either way it was getting paid. Come February we paid for it and since then have lost our receipt went to pay my bill on our account yesterday and it was $293 its never been over $151 after an hour on the phone they finally told me it was cuz i owed the $142 for my phone that already got paid for in Feb. They called me a liar pretty much said there isn't anything they can do cuz it was never billed to the other account supposedly (yet we paid for it) and said i had to pay it or we would lose phone service. Now I'm stuck paying for my phone a second time because they don't even know what they are doing or is going on. They don't care and won't remotely check into it further! When my contract is up i will NEVER use us cellular again they will be losing both our accounts! They are crooks!

I was with another carrier for 10 years and decided to change due to poor coverage when we traveled to our hunting property. I am extremely disappointed in the fact that US Cellular is doing nothing to try to keep us as customers. First of all we were not informed about the many different options we could be offered and ended up having to investigate them ourselves to get our plan lowered. Second of all we should be getting an employee discount, but they are having us jump through hoops to get it. My colleagues are getting it, but for some reason we are not. I have gone into the store to get it applied, called on the phone a number of times and got disconnected twice with no return phone call so we could finish our conversation. I have done everything they have told me to do. Now they want me to get a business card and bring it in along with my pay stub so they can call my employer. Well, good luck with that because when I'm not at work they aren't either. I am ready to go back to my old provider where they made it much easier.

I recently switched from US Cellular as a customer to go with an iphone provider. I had been a loyal customer for over 10 years with no complaints until now. I cancelled my service and 4 weeks after I cancelled I saw they were still billing my checking account. I called to inquire on these bills and they told me there was a credit on my account but they cannot refund that to me until the next billing cycle clears which is another month away. I am on a very strict budget and this sets me back two months because it is money I had planned to go elsewhere (getting married). I find it absurd that even though you cancel your service, they still bill you almost an entire month later and then will not refund for another whole month.

I was two weeks late on my payment due to inability to work from pregnancy. I received a text from the company Friday October 21, 2011 and was told to contact the company regarding my account. I was in the hospital that day, but tried to contact the company after my release the next day, Saturday. When I contacted the company, the department I needed to speak with was closed and would be closed Sunday also. However, my services were disconnected Sunday. I do not feel I was given sufficient time to contact the company about making an arrangement between the time I received the text and the time they disconnected. Keeping in my they disconnected my service on a day that there were no business hours at all.

I have been with us cellular for over 7 years however in the last few month they have stuck it to me several times, first they rope me into a phone I really didn't want, then they claim they did not receive my rebate in time even though it was mailed a month early and now after paying my bill the same time every month for several years out of the blue they decide to shut my service off with no notice! Wow is all I can say I thought most companies liked long term business! Obviously us cellular does not! All there customer service reps can say is sorry sir there is nothing we can do! Stay away from this company

After 11 years of being a faithful paying customer for a USCellular business account, I upgrades our phones to Samsung Mesmerize smart phone. Loved phone, until we discovered poor reception, no 3G most of time, dropped calls, withheld text messages. 9 months of calling customer service trying to get back the kind of service that kept us a customer for 11 years. We upgraded hardware on phone 2x and finally to the 2.2 Gingerbread. The bottom line is that the Samsung Mesmerize phone has poor reception/signal strength. In trying to resolve our issues, a technician informed us that the Motorola phones are much better in reception. The Customer Service department has even had me take out a Motorola loaner phone to test the reception. Finally, with the loaner phone, I was able to get service. Now, why does USCellular not want to upgrade my phones to a Motorola Smartphone?! They would rather kick you out the door & say "oh, well, we'll let you out of your contract". So much for customer service!

Have a problem with your phone? US Cellular will fix you right up after they bait you with a low ball offer and then try and switch you to something you don't want or need. After 6 years we did not renew and are now using 3 phones without a contract with a real national provider. US Cellular wrote the book on how to deceive customers.

Us cellular robbed me by adding a $25 reactivation fee for being late less than one day for payment they are punishing there costumers! Plus I had this plan for 2 years now and I moved to a new house there is no signal at all, always roaming or nothing. I called them more than 6 times regarding this problem and all I get is lies and telling me that we have a problem in your area with the towers and we fixed it and nothing changed for 30 days I had no service they didn't even apologize like it's my fault I pay $86 (that's plus tax) per month for nothing! I lost even tow job interviews because of there crappy service and costumer service, I can't wait to switch to something better god I wish they go bankrupt! If you go us cellular you are out of your mind!

US CELLULAR is fooling customers.

1. US Cellular is the worst. Products and services are cheap but it is not worth it. The high blood pressure that they will give you will make you spend more money because you will end up in a hospital with high blood, head ache or migraine.
2. LG Banter- Dont waste your money on it. The touch screen does not really work. I program my phone to silent whenever I have a meeting, and guess what? It rings to volume 5 so many many times.
3. After you load minutes on your phone, check out the amount after a few days or every week, cause they can change for unknown reason. If you load $40.00, change it, it may switch to $35... and you will consume all the minutes without really using it. It happened to me.
4. Beware when you call customer service, cause they tend not to accomodate your call by telling you that the phone is not registered in your name and you are not authorized to make the transaction. WOW! That is the best strategy to avoid working. They must be so tired of answering phone calls and they are inventing and reinventing ways to runaway from us and our calls.
5. And US Cellular, if you need my money for my rebate, you can have it. Just buy a good working spare parts for your phones. Fix your samsung mesmerize too. I can't login to google, i can't purchase from the android market and the notification is not working. Is it a smart phone? It is dumber than I am. Why do call it amart phone? I am dumb for wasting my money on a monthly service and for those defective HITECH phonies, oh, I mean phones. If gas wrere only not too high, I would have gone to that far away place where I have purchased these phones before that 30 days trial period.

Us cellular has what's called the belief plan. It is centered on the belief that their customers are stupid.
I had a us cellular wireless internet plan that allowed 5 gb of data exchange a month at a flat rate. Overages were set at a certain amount per mb used over this plan. I check usage religiously on my computer to make sure I never go over, and, in the five months I had the plan, never really came close.
The bill for january comes in and it shows overages to the tune of $200. I immediatly call them to dispute the claim. This is a story about the series of lies and misinformation various employees told me.
The first person I speak to tells me that the usage information I get from the 'connection status' screen offered in the software that comes with the equipment is inaccurate and shouldn't be counted on. So I ask her to tell me what my usage is for the current billing cycle and also for the billing cycle before the one being disputed. Both values are within 3% of what my "inaccurate" connection status screen showed. That lie didn't work, so they put me on hold and send me on to the next guy.

The next guy also tells me the connection status screen is inaccurate, but he has a different reason. He tells me that it is because that screen is only showing me total data received. I clarify this by asking him if he means that it does not show total data sent and total data exchanged. He says yes that is what he meant, so I proceed to tell him the screen shows three rows of usage. One that says total data sent, one that says total data received and finally one that says total data exchanged. His response, incredibly, is something along the lines of "hey that's just what this other guy told me." good to know the poor business ethics is pervasive over there at us cellular.

The last person sticks with the inaccurate connection status screen, but also has a different strategy. She tells me that I must have unplugged the equipment from my computer because when one does that, it resets all the usage rates back to zero. Well, i've never unplugged the thing, but I asked her to hold on while I unplug it and restart my computer. What a surprise. The connection status screen didn't reset to zero [censored] she said it would. The number was the exact same as it was before I unplugged it.

When I disputed the bill, they call back five days later to tell me that their "thorough" review shows that their information is correct and that I owe them the $200. Uh huh. I don't know why they don't do that to everyone if there is no way one can honestly dispute the claim.

Us cellular, like any wireless provider, doesn't really care about their customers. They make so much money they could care less about any of us. We're all going to have to accept that, but what I can't accept are the outright lies these people tell you in their belief that you are completely stupid. I'll pay the broken contract fee to these criminals, but they won't get the $200. And neither i, nor my wife, nor my eight children will ever spend a dime with this corrupt company again.

I had a problem with us cellular after over three years as a loyal customer who paid on time each month. I changed my contract and added my husband to a new family plan. They messed up the address and didn't cancel my old plan. I paid what I thought was my bill for the new plan but our service was suspended because I didn’t receive a bill. I was threatened by customer service rep to pay up or else when I called to find out why my service was disrupted. Four hours later on the phone I was fed up. Three months later I was with a new carrier and still get bills from them even though we agreed to let my contract end without fees. I went to a local us cellular to pay up. This was, according to christine, customer relations, then tracy was the end. She was sorry to lose me as a customer. I just got another bill for nov. My service ended official on nov. 11. I didn't have the phones. I was out a lot of money just to get rid of us cellular. They forgot to cancel the contract after all that. Customer relations department is full of condescending and sometimes outright pathetically incapable people who couldn’t complete any task set to them. One particular condescending person from customer relations, george, mocked me and repeated everything I said on december 22, 2010. This isn't the first employee to treat me this way and I am sure I am not the only customer and former customer to be treated this way. What is wrong with this company? Every game I go to at us cellular I will give out their e-mail and address to any upset customer and former customer. Tds has a controlling interest in us cellular. Send your complaints to them. I have.
[protected]@teldta.com
Tds board of directors
C/o corporate secretary
Telephone & data systems, inc.
30 n. La salle st.
Suite 4000
Chicago, il 60602

My wife and I have been with us cellular since 2004. We have for six years always paid our monthly charges. As uscc added more features, national calling plans, easy edge, and other services. As the company grew, we upgraded services and price of monthly bills. After 6 yrs of customer loyalty in may of this year we, for the first time wanted better phones than the.01 freebies.in may the htc pro touch ii was on special and I was told out of stock and could not get a rain check to lock in that special price or pay for the then and wait till it come in from being out of stock. On both options I was told no. Then in november there was a smart phone sale and both me and my wife wanted to take advantage of the sale price and then again have to increase the monthly price to accommodate the smart phones. Again we was told no we are only 6 months through the 2 yr contract not eligible for discounted equipment but we could go ahead and change to a belief plan and receive 2600 points for 6 years and still not be able to upgrade till november of 2011. We have spoken to the relations dept and customer services which also informed us we have to pay the msrp on phone or wait till we can renew next year! Now on tv tonight us cellular is giving any phone free to new customers. Yet a customer for 6 yrs I was told sorry deal with it or disconnect services. After 6 yrs this is the only issue/complaint I have had with us cellular and they would rather lose me as a customer than to resolve my problem.

I had been a customer of us cellulars for approzimately 5 years (I too was not rebated my $30 fee due to "incomplete or lost" application). I was required to port my phone service to a us cellular competitor due to a company directive. My new provider ported the number, then us cellular never mailed the final bill. I would suspect that would be due to my paperless statement billing option. At this same time, I was denied access to my account via the website where I was no longer a us cellular customer.

After 2 months, us cellular mailed a delinquent notice, with a late fee inluded, then sent the bill to collections 7 days later. No itemized bill or contact with me ever arrived via the us mail prior to the delinquent notice. I requested an itemized bill from us cellular be mailed to me and us cellular recommended I "partner" with my local post office to find out why the bill was never delivered to my billing address (paperless statements?) and I had to stop at an office and request a printed copy.

Long story shortened, this company refuses to accept any responsibility they neglected to mail the bill and has turned me over to 2 seperate collections agencies, not a very pleasant process. They have as well reported this to the collection bureau putting a mark on my impecable a+ credit rating.

After researching this with the state of maine bureau of consumer credit protection, I have found that I have rights afforded the consumer under the "fair debt collection practices act" that us cellular likely doesn't want you to know about.

This matter will be cleared up with no help from us cellular what so ever. Anyone that is interseted in cellular service dedicated to customer service, I would not recommend us cellular. Not only are they terrible at assisting with billing issues, but they are completely unfair as well. I would also recommend anyone that is having billing issues with the company research their states ag's website. It was very helpful to me.