US Mobile’s earns a 3.7-star rating from 6 reviews, showing that the majority of customers are satisfied with service.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
I have requested my account information (account number and pin) so I can request my number be ported away from US-Mobile and they are refusing
I have requested my account information (account number and pin) so I can request my number be ported away from US-Mobile and they are refusing to provide that information. I would like the company to contact me ASAP and provide me with my account information.
Replied
On January 26 2022, USMOBILE wrongfully disconnected all phone numbers on our account without permission, and did not provide any alert or
On January 26 2022, USMOBILE wrongfully disconnected all phone numbers on our account without permission, and did not provide any alert or method to resolve any issues. Please have telephphone numbers account number and pin sent to *** and please provide a refund of $9.01 line 1, $11.01 line2, $25 line3, $25 line4, since the services were were disconnected and unable to be used.
The complaint has been investigated and resolved to the customer’s satisfaction.
At this time, I have not been contacted by US-Mobile regarding complaint ID.
Sincerely
Replied
I signed up for US Mobile on 11/8
I signed up for US Mobile on 11/8. Since registering, I have had terrible service with numerous dropped calls, unable to receive text messages and unable to receive half of my phone calls. I called customer service and they told me that they cannot fix the problem. I am now asking for my account number and PIN so I can port out, and they ARE REFUSING TO PROVIDE ME MY ACCOUNT NUMBER AND PIN! I AM STUCK ON *** AND THEY ARE ILLEGALLY PREVENTING ME FROM PORTING OUT.
The complaint has been investigated and resolved to the customer’s satisfaction.
At this time, my complaint, ID regarding US-Mobile has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely
Is US Mobile Legit?
US Mobile earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
US Mobile has claimed the domain name for usmobile.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.
Usmobile.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Several positive reviews for US Mobile have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up US Mobile and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Usmobile.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from US Mobile.
Replied
I opened an account and requested my account number and pin
I opened an account and requested my account number and pin. On the phone they told me to chat, via chat they told me to call, again on the phone they told me to chat, on chat they told me to email. Via email, they did not and have not responded. On the phone again, a manager Haroon told me to make changes to my account online, as I tried to do this, with Haroon on the line, the website blocked my ability to access my account. I received an email informing me of suspicious activity. Later, US Mobile suspended my account. Give me back my phone number and account. I'll happily leave US Mobile and never come back, but I need my number. The *** mandates that you allow me to port out my number, and now I want nothing less than this ability.
The complaint has been investigated and resolved to the customer’s satisfaction.
At this time, I have not been contacted by US-Mobile regarding complaint ID.
Sincerely
Replied
On 10 Aug, I had decided to port over my account from US Mobile to *** What should have been a straightforward process was needlessly
On 10 Aug, I had decided to port over my account from US Mobile to *** What should have been a straightforward process was needlessly complicated by US Mobile. There were two numbers being ported out.After clarifying the account details, *** informed me that US Mobile did not fully release the lines.Speaking to US Mobile, they kept running around the question without solving it. Their port team apparently needed a third party to work on it. Not sure if this is accurate, but for the last 18 hours, the numbers have not been ported out.They do not seem to care whether the number is ported out as indicated by their tone over the communication.US Mobile Port Team has yet to get back to me or make any effort to resolve this quickly. Hence I am reaching out for help to expedite this process.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely
Hello to whom this may concern,I hope this reaches you well
Hello to whom this may concern,I hope this reaches you well. I signed up for us mobile awhile back and just recently wanted to try the service out. I was following for awhile and just recently seen that my phone is now compatible with esim activation. Ive been trying for about 2-3 weeks to get this activated. Apparently, at first my phone was still currently locked. Now as of today the phone is carrier unlocked. When I contact US Mobile customer support I keep getting a run around. It has been escalated to the back end team and I guess to *** to figure out a solution and was told that since the phone was locked it couldnt be activated. But as of today the phone is unlocked and when I try to chat with us mobile I keep getting that it cant be done. I explain that the phone is now unlocked and they proceed to tell me it can not be done because of the information they were given. But the information given was when the phone was still locked. I am using an iPhone 12 Pro *** I can use esim from other carriers like *** and Visible without any issues and they both also use *** service. I am not entirely sure what the issue is.
US Mobile Reviews 0
If you represent US Mobile, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About US Mobile
One of the most notable aspects of US Mobile is its unique customization options. Unlike many other mobile carriers that offer standard plans with predetermined amounts of data, minutes, and texts, US Mobile allows customers to create their own custom plans based on their individual needs. Whether you need more data or more minutes, you can select the exact amount you need, and US Mobile will create a plan for you that meets your specific requirements.
In addition to its custom plans, US Mobile offers a number of other features and services that set it apart from traditional mobile carriers. for example, US Mobile offers free international roaming in more than 120 countries, as well as unlimited 2G data and texting in those countries. Plus, US Mobile offers competitive pricing on the latest smartphones, flexible payment options, and easy online account management features.
Overall, US Mobile is an innovative, forward-thinking mobile carrier that offers a range of high-quality services and features to its customers. Whether you're in the market for a new mobile plan, need a new smartphone, or simply want a more affordable mobile solution, US Mobile is a great choice that offers plenty of options and value.
Overview of US Mobile complaint handling
-
US Mobile Contacts
-
US Mobile phone numbers+1 (878) 205-0088+1 (878) 205-0088Click up if you have successfully reached US Mobile by calling +1 (878) 205-0088 phone number 1 1 users reported that they have successfully reached US Mobile by calling +1 (878) 205-0088 phone number Click down if you have unsuccessfully reached US Mobile by calling +1 (878) 205-0088 phone number 0 0 users reported that they have UNsuccessfully reached US Mobile by calling +1 (878) 205-0088 phone number
-
US Mobile emailshelp@usmobile.com97%Confidence score: 97%Supportpress@usmobile.com95%Confidence score: 95%Communicationpartners@usmobile.com88%Confidence score: 88%
-
US Mobile address50 Main Street, White Plains, New York, 10606-1901, United States
-
US Mobile social media
-
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 09, 2024
Recent comments about US Mobile company
I have requested my account information (account number and pin) so I can request my number be ported away from US-Mobile and they are refusing
jiobit
6 reviews
QLinkWireless
11 reviews
Red Pocket Mobile
4 reviews
Nokia UK Promo Award
47 reviews
Doctor Unlock
8 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Hello to whom this may concern,I hope this reaches you well. I signed up for us mobile awhile back and just recently wanted to try the service out. I was following for awhile and just recently seen that my phone is now compatible with esim activation. Ive been trying for about 2-3 weeks to get this activated. Apparently, at first my phone was still currently locked. Now as of today the phone is carrier unlocked. When I contact US Mobile customer support I keep getting a run around. It has been escalated to the back end team and I guess to *** to figure out a solution and was told that since the phone was locked it couldnt be activated. But as of today the phone is unlocked and when I try to chat with us mobile I keep getting that it cant be done. I explain that the phone is now unlocked and they proceed to tell me it can not be done because of the information they were given. But the information given was when the phone was still locked. I am using an iPhone 12 Pro *** I can use esim from other carriers like *** and Visible without any issues and they both also use *** service. I am not entirely sure what the issue is.
I have requested my account information (account number and pin) so I can request my number be ported away from US-Mobile and they are refusing to provide that information. I would like the company to contact me ASAP and provide me with my account information.