Quest Diagnostics reviews and complaints 1
View all 483 complaintsQuest Diagnostics - unable to contact real person
My husband had a drug test done for a new job. After returning home (an hour away) he was unable to find his driver's license. I have called every published number for the office and have been completely unable to talk to a person. I am directed through endless automated menus and never reach a person. Once it said it was going to connect me to a person and after saying "This call may be recorded" it hung up on me. I have pressed "0, " tried all the department options, tried punching random keys, etc. and am only ever sent to automated systems for whatever option it is. I found a secondary phone number published online and it rang and then made modem sounds. I tried the "email us" option online and all I get is an error page. It should not be this difficult to talk to the front desk at an office. It is infuriating. This should have taken 2 minutes total.
Also, their schedule is ridiculous. They are open from 9-11:30am and 1-3pm.
Latest Quest Diagnostics Reviews
Test Results CRP - Normal Value Lab results lost Billing Delay of results, lack of follow-up Billing / customer serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!