Menu
For Business Write a review File a complaint
Quest Diagnostics

Quest Diagnostics review: Lab results lost 1

G
Author of the review
7:11 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 08/12/2014 my wife and I had a 12pm appointment for blood work at the Quest at 10001 S. Eastern Henderson facility, my name was called and was escorted to a draw room 2 Viles of blood, and a cup of urine was collected from me. My wife was called back and blood was drawn form her. she received a e-mail as I did from Quest stating our results were ready to view. My wife received her results but I never did, our DR. received her results but never received mine.
This was a fasting test and our Dr. appointment is Tus. 08/20/2024, and I have medical concerns that would have been helpful with my blood work. What happened to my blood work? was it sent to another dr.? or patient which would be a major medical violation HIPPA so my time for all of this was wasted and I was on one of your phone # and was on hold fof over 2 hours with no answer

Claimed loss: lab results

Desired outcome: find them or were they were sent

Confidential Information Hidden: This section contains confidential information visible to verified Quest Diagnostics representatives only. If you are affiliated with Quest Diagnostics, please claim your business to access these details.

1 comments
Add a comment
M
M
M. Larkin
Aug 20, 2024 3:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

You’ve got every reason to be frustrated with Quest Diagnostics. They dropped the ball big time, losing your blood work and leaving you hanging before a critical doctor’s appointment. Hopefully, they realize this isn’t just a minor mistake and get their act together quickly. You shouldn’t have to chase them down for something so important — time for Quest to step up and fix this mess.

More Quest Diagnostics reviews & complaints

Quest Diagnostics - False billing - scam! 12
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Quest Diagnostics - Illegal balance billing 46
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Quest Diagnostics - Pediatric blood draw 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Quest Diagnostics - Fraudulent billing 8
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Quest Diagnostics - Overbilling uninsured 11
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
  1. Quest Diagnostics Contacts

  2. Quest Diagnostics phone numbers
    +1 (866) 930-3718
    +1 (866) 930-3718
    Click up if you have successfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (866) 930-3718 phone number
    Canada
    +1 (973) 520-2700
    +1 (973) 520-2700
    Click up if you have successfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (973) 520-2700 phone number
    Head Office
    +1 (800) 877-7004
    +1 (800) 877-7004
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7004 phone number
    Clinical Trials
    +1 (800) 877-7484
    +1 (800) 877-7484
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 877-7484 phone number
    Employer Solutions
    +1 (800) 426-4702
    +1 (800) 426-4702
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 426-4702 phone number
    Nichols Institute, San Juan Capistrano
    +1 (800) 421-7110
    +1 (800) 421-7110
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 421-7110 phone number
    Nichols Institute, Valencia
    +1 (800) 336-3718
    +1 (800) 336-3718
    Click up if you have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have successfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number Click down if you have unsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number 0 0 users reported that they have UNsuccessfully reached Quest Diagnostics by calling +1 (800) 336-3718 phone number
    Nichols Institute, Chantilly
    More phone numbers
  3. Quest Diagnostics emails
  4. Quest Diagnostics address
    500 Plaza Drive, Secaucus, California, 07094, United States
  5. Quest Diagnostics social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 29, 2024
Quest Diagnostics Category
Quest Diagnostics is ranked 4 among 491 companies in the Medical Services and Facilities category