Best Buy reviews and complaints 1
View all 1148 complaintsBest Buy - Service/ Geek Squad
I went in the Store at the Center at Riverchase in Hoover, Al on Tuesday, August 29th at 10am , to get my laptop serviced. Cassidy asked me a few questions then moved on to help the man behind me. None of the 5 of us in line had an appointment. Yet she insisted on helping him first. This upset me. I left the store.
I tried to call the corporate office to issue a complaint, where a female named Ann with an Indian accent, told me they do not have a complaint department, nor were there any managers or supervisors! What a sad excuse for a company!
Desired outcome: I think workers should know to take folks in order. I guess firing her is over kill , but I deserve an apology.
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