Menu
For Business Write a review File a complaint
CB Banks Truist Bank (formerly BB&T Bank) 29th Avenue South 1900, Homewood, AL, 35209, US
Truist Bank (formerly BB&T Bank) company logo
Truist Bank (formerly BB&T Bank)
reviews & complaints
Truist Bank (formerly BB&T Bank) company logo

Truist Bank (formerly BB&T Bank)

29th Avenue South 1900, Homewood, AL, 35209, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
Working hours
Mon
9:00 am - -7:00 pm
Tue
9:00 am - -7:00 pm
Wed
9:00 am - -7:00 pm
Thu
9:00 am - -7:00 pm
Fri
9:00 am - -6:00 pm
Sat
Closed
Sun
Closed
ComplaintsBoard
S
12:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Truist Bank (formerly BB&T Bank) - nsf charges

They did not credit me for my deposit! I gave the teller a deposit on Friday around noon. Here is the actual figures of what should show on my account:

Date Description Amount Balance
06/17 Counter Deposit $334.70 $666.70
06/17 Check 1128 $475.00- $191.70
06/17 Internet Pmnt $17.95- $173.75
06/17 CckCrd Purchase $7.16- 166.59

As you can plainly see, my account was not overdrawn and any NSF fees charged were done illegally. Here are the figures they sent to me:

Date Description Amount Balance
06/17 Counter Deposit $334.70 $666.70
06/17 Deposit Funds Unavailable $334.70- $332.00
06/17 Courtesy Credit $100.00 $432.00
06/17 Check 1128 $475.00- $43.00-
06/17 Internet Payment $17.95- $60.95-
06/17 Check Card Purchase $7.16- $68.11-
06/17 Overdraft Fee $70.00- $138.11-

That is appalling. That is theft.

Read full review of Truist Bank (formerly BB&T Bank) and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
noone9999
La plat, US
Jun 21, 2011 6:15 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Unless you deposited cash, a bank has the right to place a hold on those funds deposited via paper check to make sure the check clears and the funds are available. You need to keep tabs on your account balance. You should be able to view your available balance online (or on your deposit receipt).

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.