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Truist Bank (formerly BB&T Bank) Customer Service Phone, Email, Contacts

Truist Bank (formerly BB&T Bank)
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1.8 979 Complaints
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Truist Bank (formerly BB&T Bank) Complaints 979

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10:31 am EDT
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I filed a complaint (which can be read) on Complaintsboard.com on August 24, 2023 Truist Bank accused me of depositing a fraudulent check July 11, 2023 and instead of reversing the funds Truist applied the funds to my Line of Credit account which was not due for payment until the following month August 5, 2023 and was not in the negative created a “Breach...

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2:50 pm EDT
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On May 3, 2024 I waited in line at the drive-up window for 27 minutes to make a simple deposit. There were two employees in the bank and no other cars waiting. There appeared to be two persons at the counter inside. I am a business owner who goes to the bank nearly every single day and I cannot take half an hour to sit in line. This happens on a regular...

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1:09 pm EDT
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Truist Bank (formerly BB&T Bank) Money owed to me from truist

I reported fraudulent activity September 17th of 2023 and was given a claim number and told this would be resolved and the money would be back in my account within 30 days, today is now April 22nd 2024 and truist has not yet correctly adjusted my account as every time they manually adjust it, they're reversing the charge back onto my account. I am still owed 99.99 plus all the interest that has accrued

Claimed loss: 99.99 plus interest

Desired outcome: 99.99 plus interest

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Is Truist Bank (formerly BB&T Bank) Legit?

Truist Bank (formerly BB&T Bank) earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Truist Bank (formerly BB&T Bank) to be a trustworthy company. Although there's a 18% resolution rate for customer complaints, which deserves attention, Truist Bank (formerly BB&T Bank) is known for their high standards and safety. If you're thinking about dealing with Truist Bank (formerly BB&T Bank), it's wise to check how they handle complaints.

We found clear and detailed contact information for Truist Bank (formerly BB&T Bank). The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bbt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bbt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Truist Bank (formerly BB&T Bank) as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Truist Bank (formerly BB&T Bank) have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Truist Bank (formerly BB&T Bank) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Truist Bank (formerly BB&T Bank) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 979 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
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10:37 am EDT
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Truist Bank (formerly BB&T Bank) Managres/Tellers

Since the inception of 3rd world mentality as branch managers, tellers, the bank has lost its center, no longer has a compass of assistance to the client. Personally myself and some of my friends who have substantial amounts atthe bank will be closing our accounts, Why? because they way they now treat their customers, a 3rd world inmigrant, who speaks no English and knows nothing about our culture is placed in charge of being a Branch manager? are you kidding me?

Claimed loss: These so called branch managers, egregiously have continuously and continue to harass, stalk and bully bank customers.

Desired outcome: Hire some true american help.

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3:23 pm EST
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— SILENT FORECLOSURE COMPLAINT ON TRUIST BANK — I was approved for $16k with the Home Assistance Program in October 2022. Truist kept that money and returned it back to them in August 2023. As a result, I was behind several months on my payments. Why did you approve my application, accept the money, and keep it for so long? You knew that I had applied for...

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1:05 pm EST

Truist Bank (formerly BB&T Bank) NO Communication

My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.

Desired outcome: all pertnent bank statements associaed with my acct from the time Truist merged with Suntrust, tto present (Jan 12, 2024.

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ziggycat
US
Feb 04, 2024 9:24 pm EST

Good luck. Suntrust was great. Since BB&T got involved everything has gone to [censored]. I can't even access my account right now. Why? I have no clue, and they won't tell me.

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6:10 pm EST
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This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the...

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8:20 am EST
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I don't believe whether it will be solved. In my earlier complaint about the Trust Wallet I have received no feedback. To Reiterate On a recommendation I have started to invest money in Trust Wallet by first 100 USD. Then seeing that It has a daily return of 2%. I have gradually invested, $1000, then $2500, then 5950. As my earnings surpassed 10.000 by...

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1:00 pm EST

Truist Bank (formerly BB&T Bank) Banks shut down and you couldn't even leave a kiosk...

Hello,

I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!

You talk a lot of crap on your website about caring for the community.

I have been banking with you since 1978. What happened to you people?

I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!

At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.

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8:34 pm EST
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Today I just went to my Truist branch near me and they fixed my account login information now they don’t recognize I’m email or passwords but try to charge me for my account and they have low Savings interest rates I am very disappointed in Truist and will never recommend anyone to them during my lifetime, point is if I was just there today why do I have to...

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7:48 pm EST

Truist Bank (formerly BB&T Bank) Sending INJ tokens

I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.

Claimed loss: $2,500

Desired outcome: Please refund this amount back to my wallet for INJ

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10:30 pm EST

Truist Bank (formerly BB&T Bank) Closed account

I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.

Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway

Claimed loss: My funds - $1801.00

Desired outcome: account reopened or new one

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1:32 pm EST
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Mr. Rogers, I got your email address and work phone number from an online search. I thought I would try emailing you before calling your office. My husband, Gregory Kenneth Wooten, passed away on November 16th, 2022. After a car accident in 2016 from passing out due to a leaky heart valve, then spine surgery, MRSA and another spine surgery, he retired...

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hello, good evening, a business account was open in 2015 and both signatures is on the account, and I have learned that my name has been taken off of the account and if I need any changes, I need to bring the other owner to the branch. when my name was deleted from the joint account, I was not notified by any parties the other joint - owner or bank. as of...

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Truist Bank (formerly BB&T Bank) I was referred to the FC after I was successfully authenticated

I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.

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5:25 pm EDT
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My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on...

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I sent a wire transfer to Gemini on 10/3/23; apparently the bank suspects fraud. I understand they have to be cautious. This money, $86,000, is not fraudulent and they won't release my money. I have called several times and I'm told it's under review. It's been under review for a month now and they should have resolved it by now. I have talked to several...

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3:46 pm EDT
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Truist Bank (formerly BB&T Bank) Withdraw

I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint

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8:30 am EDT
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Truist Bank (formerly BB&T Bank) Discrimination against soldiers

I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.

Desired outcome: Unlock my account!!!

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9:26 am EDT
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Truist Bank (formerly BB&T Bank) Gap refund

ACCOUNT # [protected]

SUSAN HARRIS

2396 FRESHWATER RD

HAW RIVER NC 27258

[protected]

On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.

Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.

First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.

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1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your narrative is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Check your account regularly to see if the company has responded or if other users have commented on your complaint.

Frequently asked questions (FAQ) about Truist Bank (formerly BB&T Bank) customer service
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Is Truist Bank a legitimate financial institution?

Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.

Can I trust Truist Bank with my financial information and deposits?

Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.

Are the banking services provided by Truist Bank reliable?

As a major financial institution, Truist Bank provides a broad range of reliable banking services.

Has Truist Bank ever been involved in a scam?

While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.

How responsive is Truist Bank's customer service?

Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.

Are the charges and fees for Truist Bank's services fair and transparent?

Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.

Are Truist Bank's online and mobile banking platforms secure?

Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.

Does Truist Bank have a positive reputation in the banking industry?

You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.

Does Truist Bank handle transactions and transfers efficiently?

As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.

Is Truist Bank FDIC insured?

Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.

Does Truist Bank offer competitive interest rates on its accounts?

Interest rates vary and should be compared with other banks to ensure competitiveness.

Are there any hidden charges when using Truist Bank's services?

All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.

Are Truist Bank's financial products, like loans and credit cards, reliable?

Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.

How easy is it to open an account with Truist Bank?

Opening an account should be a straightforward process, with guidance available from bank representatives if needed.

Has Truist Bank been involved in any controversies or lawsuits?

It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.

Overview of Truist Bank (formerly BB&T Bank) complaint handling

Truist Bank (formerly BB&T Bank) reviews first appeared on Complaints Board on Aug 5, 2006. The latest review Identity theft/fraud/collection was posted on Aug 2, 2024. The latest complaint Wire transfer was resolved on Dec 07, 2022. Truist Bank (formerly BB&T Bank) has an average consumer rating of 2 stars from 979 reviews. Truist Bank (formerly BB&T Bank) has resolved 181 complaints.
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  1. Truist Bank (formerly BB&T Bank) Contacts

  2. Truist Bank (formerly BB&T Bank) phone numbers
    +1 (800) 226-5228
    +1 (800) 226-5228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 4 4 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number
    Domestic
    +1 (910) 914-8250
    +1 (910) 914-8250
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number
    International
    +1 (888) 833-4228
    +1 (888) 833-4228
    Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number
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  3. Truist Bank (formerly BB&T Bank) emails
  4. Truist Bank (formerly BB&T Bank) address
    214 N Tryon St., Charlotte, North Carolina, 28202, United States
  5. Truist Bank (formerly BB&T Bank) social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 07, 2024
Truist Bank (formerly BB&T Bank) Category
Truist Bank (formerly BB&T Bank) is ranked 37 among 414 companies in the Banks category

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