Truist Bank (formerly BB&T Bank)’s earns a 1.8-star rating from 979 reviews, showing that the majority of clients are dissatisfied with banking services.
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Identity theft/fraud/collection
I filed a complaint (which can be read) on Complaintsboard.com on August 24, 2023 Truist Bank accused me of depositing a fraudulent check July 11, 2023 and instead of reversing the funds Truist applied the funds to my Line of Credit account which was not due for payment until the following month August 5, 2023 and was not in the negative created a “Breach...
Read full review of Truist Bank (formerly BB&T Bank)Service at local bank level
On May 3, 2024 I waited in line at the drive-up window for 27 minutes to make a simple deposit. There were two employees in the bank and no other cars waiting. There appeared to be two persons at the counter inside. I am a business owner who goes to the bank nearly every single day and I cannot take half an hour to sit in line. This happens on a regular...
Read full review of Truist Bank (formerly BB&T Bank) and 1 commentMoney owed to me from truist
I reported fraudulent activity September 17th of 2023 and was given a claim number and told this would be resolved and the money would be back in my account within 30 days, today is now April 22nd 2024 and truist has not yet correctly adjusted my account as every time they manually adjust it, they're reversing the charge back onto my account. I am still owed 99.99 plus all the interest that has accrued
Claimed loss: 99.99 plus interest
Desired outcome: 99.99 plus interest
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Is Truist Bank (formerly BB&T Bank) Legit?
Truist Bank (formerly BB&T Bank) earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Truist Bank (formerly BB&T Bank). The company provides a physical address, 3 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Bbt.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Bbt.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Truist Bank (formerly BB&T Bank) as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
Several positive reviews for Truist Bank (formerly BB&T Bank) have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up Truist Bank (formerly BB&T Bank) and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Truist Bank (formerly BB&T Bank) has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 979 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- The sensitive services provided on this website are hosted on a shared server, which may increase the risk of unauthorized access and data breaches. It is important to ensure that the website has adequate security measures in place to protect user data, such as encryption and secure authentication protocols.
Managres/Tellers
Since the inception of 3rd world mentality as branch managers, tellers, the bank has lost its center, no longer has a compass of assistance to the client. Personally myself and some of my friends who have substantial amounts atthe bank will be closing our accounts, Why? because they way they now treat their customers, a 3rd world inmigrant, who speaks no English and knows nothing about our culture is placed in charge of being a Branch manager? are you kidding me?
Claimed loss: These so called branch managers, egregiously have continuously and continue to harass, stalk and bully bank customers.
Desired outcome: Hire some true american help.
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Silent foreclosure scam
— SILENT FORECLOSURE COMPLAINT ON TRUIST BANK — I was approved for $16k with the Home Assistance Program in October 2022. Truist kept that money and returned it back to them in August 2023. As a result, I was behind several months on my payments. Why did you approve my application, accept the money, and keep it for so long? You knew that I had applied for...
Read full review of Truist Bank (formerly BB&T Bank)NO Communication
My acct was with Sun Trust untill merge with Truist. Since Truist took over I have revd no statements for over 2 years. Don't think that is even lawfull, but Truist has no problem bombarding me with emails about their offerings. Seems pretty bad that you know how to contact me, but didn't even let me know that my acct had been frozen due to inactivity...Cured the problem...took my money and ran. Don't do business if you expect the normal banking experience. Called "customer service" , the representative couldn't answer my questions , so I was put on hold to speak to a "supervisor". after a 20 minute wait I hung up. recvd no follow up.
Desired outcome: all pertnent bank statements associaed with my acct from the time Truist merged with Suntrust, tto present (Jan 12, 2024.
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Good luck. Suntrust was great. Since BB&T got involved everything has gone to [censored]. I can't even access my account right now. Why? I have no clue, and they won't tell me.
Account on hold because of check
This has been a complete nightmare. I sold a rare Garcia beanie baby on November 30th 2023 and received a secured cashiers check for $5,886.55 from the client. Went to cash the check and it was placed on hold the next day. I had no problem as I know they have to verify checks that are over a large amount. What I experienced was not only did they freeze the...
Read full review of Truist Bank (formerly BB&T Bank)Bitcoin earning services
I don't believe whether it will be solved. In my earlier complaint about the Trust Wallet I have received no feedback. To Reiterate On a recommendation I have started to invest money in Trust Wallet by first 100 USD. Then seeing that It has a daily return of 2%. I have gradually invested, $1000, then $2500, then 5950. As my earnings surpassed 10.000 by...
Read full review of Truist Bank (formerly BB&T Bank)Banks shut down and you couldn't even leave a kiosk...
Hello,
I continue to complain that Truist shut down the last of their McDowell County, NC banks in Old Fort this summer. WHY CAN'T YOU PUT A KIOSK IN FOR THIS COMMUNITY? It is a 60 mile round trip for me to do business for my very, busy business! I am losing time and money because of YOU!
You talk a lot of crap on your website about caring for the community.
I have been banking with you since 1978. What happened to you people?
I have asked and asked for a response to my complaints but NOBODY ever does! WE NEED A KIOSK PLEASE!
At this point, I will call my local TV station, the Better Business Bureau or the NC Banking Commissioner. Maybe I'll get some action.
Checking account login
Today I just went to my Truist branch near me and they fixed my account login information now they don’t recognize I’m email or passwords but try to charge me for my account and they have low Savings interest rates I am very disappointed in Truist and will never recommend anyone to them during my lifetime, point is if I was just there today why do I have to...
Read full review of Truist Bank (formerly BB&T Bank)Sending INJ tokens
I'm an avid investor. On November 6, I tried to transfer my INJ coins out of trust wallet to coinbase on BEP2 network and it got denied. Then I transferred INJ to the BEP20 network and it successfully left trust wallet account and never made it to Coinbase. I had sent trust wallet an initial message, they responded asking details, then 1 day later they closed my case without any communication. Since then i've messaged 4 times with no response. Neither have the $2.5k worth of coins reached my Coinbase. My email is [protected]@hotmail.com on my account.
Claimed loss: $2,500
Desired outcome: Please refund this amount back to my wallet for INJ
Closed account
I reported a check that I thought was a fraud, but later discovered it wasn't and called TruIst to tell them. meanwhile they had blocked and closed my account. I, mistakingly, thought I would be issued and a new checking account number and debit card number. I asked asked if the checks I had mailed out for payments would clear, and was told yes. That turned out to be wrong. My phone was cut off, 3 payments got returned, etc.
Now I'm being told I have to go to a branch office in order to get thls reopened, new account, or even to close the account. There is no office in my town and is 2 hours away. I am 88 with a broken hip and no car. How can I get my money to buy food, pay rent, etc. I know this can be done someway
Claimed loss: My funds - $1801.00
Desired outcome: account reopened or new one
Lock box
Mr. Rogers, I got your email address and work phone number from an online search. I thought I would try emailing you before calling your office. My husband, Gregory Kenneth Wooten, passed away on November 16th, 2022. After a car accident in 2016 from passing out due to a leaky heart valve, then spine surgery, MRSA and another spine surgery, he retired...
Read full review of Truist Bank (formerly BB&T Bank)Business account signatures of two owners on file
hello, good evening, a business account was open in 2015 and both signatures is on the account, and I have learned that my name has been taken off of the account and if I need any changes, I need to bring the other owner to the branch. when my name was deleted from the joint account, I was not notified by any parties the other joint - owner or bank. as of...
Read full review of Truist Bank (formerly BB&T Bank)I was referred to the FC after I was successfully authenticated
I tried to zelle my son football coach $150 for his upcoming Superbowl uniform, the payment failed so I was transferred to the zelle fraud department where I accurately answer all the questions then she noted my account and said I had to visit a FC but that's discrimination because I'm black if you able to fully authenticate a client there is no reason to refer them to the FC. The call is recorded which is proof that was discrimination and all my answers matched my profile. The reason why she discriminated against was not acceptable it's disgusting. Also I went into the FC to make deposit with 2 forms of ID that same day now why would tell me to return to the FC to get authenticated. I know why she was discriminating against me.
Blocking checking account after fraud was filed, denied $6000 fraud claim
My disable brother had over $10,000 worth of fraud starting in March 2022 . Truist would issue a new debit card each time fraud was reported (six cards in total). Truist approval several fraud claims over time, however, they denied a $6000 fraud claim in Dec 2022. No official correspondence sent via USPS, we found out after calling Customer Service. on...
Read full review of Truist Bank (formerly BB&T Bank)Wire transfer
I sent a wire transfer to Gemini on 10/3/23; apparently the bank suspects fraud. I understand they have to be cautious. This money, $86,000, is not fraudulent and they won't release my money. I have called several times and I'm told it's under review. It's been under review for a month now and they should have resolved it by now. I have talked to several...
Read full review of Truist Bank (formerly BB&T Bank)Withdraw
I have a medical issue and HAVE to have this one medication. So a local branch in Sarasota , FL took $553 out of my account to pay my late loan. The reason it being late is medical and I shouldn’t have to explain. Now my account has over draft fee and I have No money and No coming in. I cannot get my medicine and now have to go to the ER. I am totally disgusted. This medicine I have to take. I am not getting my hours from work because of my issue so the money they took I have been saving for my medicine. I will make a formal complaint
Discrimination against soldiers
I serve in the National Guard. Truist declared my national guard deposit (a govt payment) "suspicious" and locked me out of my account until they review my account. I don't care so much about the drill payment as it's like $200, but the pay from my regular job (close to $2000) is also being locked and I have $3 to live on while thousands are literally sitting in my account that Truist won't allow me to access. This bank discriminates against service members. I no longer feel safe with this organization holding my money. Do not go with this bank.
Desired outcome: Unlock my account!!!
Gap refund
ACCOUNT # [protected]
SUSAN HARRIS
2396 FRESHWATER RD
HAW RIVER NC 27258
[protected]
On August 23,2023 I got a letter from you telling me that my loan was paid off. The dealer ship at Modern Cheverolet said that they sent you a check and you are supposed to be sending me a gap refund of 770.05. Since August I have been calling everyday. Get same anwser the Gap department is behind and not returning calls or email.
Now the first week of October I was told that Gap department computer was down and I will get get my refund on 10/20 ot 10/23 by UPS. Now I'm being told that it will be another week.
First of all if it take that long for your IT to have your computers up and running then you better get a new IT person. I'M ASKING YOU TO PLEASE HELP ME WITH THIS. SOMEONE THAT DON'T LIES AND THAT I CAN TRUST TO GET MY MONEY. YOU SHOULD BE GIVING ME INTERSTED ON IT SINCE YOU ARE HOLDING IT EVERY MONTH.
Truist Bank (formerly BB&T Bank) Reviews 0
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3. Writing the title: In the 'Complaint Title' field, briefly summarize the main issue you have encountered with Truist Bank. Make it concise yet descriptive enough to convey the essence of your complaint.
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Truist Bank. Mention specific key areas such as customer service interactions, problems with account access, unexpected fees or charges, issues with loan or mortgage applications, delays in transactions, or any other relevant incidents. Include details of any transactions, clearly stating dates, amounts, and the nature of the transaction. Describe the issue in detail, including what you expected to happen versus what actually occurred. If you attempted to resolve the issue with the bank, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it's financial loss, stress, or inconvenience.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence with the bank, statements, or receipts. Be cautious not to include sensitive personal information like social security numbers or full account numbers that could compromise your security.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Truist Bank. In the 'Desired Outcome' field, clearly state the resolution you are seeking, whether it's a refund, apology, or any other specific action from the bank.
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Yes, Truist Bank is a legitimate financial institution, formed by the merger of BB&T and SunTrust Banks.
Truist Bank, like all reputable banks, is expected to follow stringent data security measures and federal regulations to safeguard your information and deposits.
As a major financial institution, Truist Bank provides a broad range of reliable banking services.
While scams can target customers of any bank, it's crucial to use official channels when interacting with Truist Bank to avoid potential scams.
Customer reviews and the bank's commitment to service can provide insight into the responsiveness of their customer service.
Charges and fees should be outlined clearly by the bank. Make sure to review these details when opening an account or using their services.
Truist Bank should employ secure technology for its online and mobile banking platforms, ensuring the safe transaction and personal data protection.
You can assess the bank's reputation by looking at reviews, ratings, and commentary in the banking industry.
As a reputable bank, Truist Bank should provide efficient and reliable transaction and transfer services.
Yes, Truist Bank is a member of the FDIC, which means deposits are insured up to the maximum amount allowed by law.
Interest rates vary and should be compared with other banks to ensure competitiveness.
All charges should be transparently disclosed by the bank. Make sure to read all terms and conditions or consult with a bank representative.
Truist Bank offers a variety of financial products which, as part of their service, should be reliable. Always read the terms before signing up for any financial product.
Opening an account should be a straightforward process, with guidance available from bank representatives if needed.
It's advisable to research recent news articles or reports for the latest information about the bank's involvement in any controversies or lawsuits.
Overview of Truist Bank (formerly BB&T Bank) complaint handling
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Truist Bank (formerly BB&T Bank) Contacts
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Truist Bank (formerly BB&T Bank) phone numbers+1 (800) 226-5228+1 (800) 226-5228Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone number 4 4 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (800) 226-5228 phone numberDomestic+1 (910) 914-8250+1 (910) 914-8250Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (910) 914-8250 phone numberInternational+1 (888) 833-4228+1 (888) 833-4228Click up if you have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have successfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number Click down if you have unsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone number 0 0 users reported that they have UNsuccessfully reached Truist Bank (formerly BB&T Bank) by calling +1 (888) 833-4228 phone numberHearing Impaired Clients
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Truist Bank (formerly BB&T Bank) emailsceoline@bbandt.com100%Confidence score: 100%Support
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Truist Bank (formerly BB&T Bank) address214 N Tryon St., Charlotte, North Carolina, 28202, United States
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Truist Bank (formerly BB&T Bank) social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreAug 07, 2024
Most discussed Truist Bank (formerly BB&T Bank) complaints
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