Village Inn Restaurants

I ordered chicken fried steak and eggs and pick 4 meal sausage bacon eggs over medium and biscuits and gravy. No gravy for chicken fried steak, the hashbrown literally had no browning and were very raw, and eggs way overcooked. The pick 4 eggs were overcooked and the little plastic ramiken was barely a 1/4 full not even enough gravy to cover 1/2 of the biscuit. Called to complain and waitress informed me manager was too busy to talk to me. 1 hour later manager calls and basically tells me i'm sol for dinner tonight (it was refunded). I go to this restaurant frequently dine in and never have had poor service. It seems quality control at 99th and mcdowell in phoenix az for delivery is non existent. Do something about that

2-3-19 / First we waited our turn to be seated and three people came ten minutes after us and we seated the moment they walked in with out waiting. Second with all due respect to our waitress (I believe her name is Shawnee) she took our order and we specifically ordered our hash browns a certain way (extra cripsy/burnt), it took nearly 35-40 minutes for our order (they were not crowded) when another server came with our food it was wrong, the hash browns were hardly cooked, almost raw, and when we told the server to take it back because the order was wrong, she got mad with an attitude and yelled for the waitress to come over here and take care of it! and threw the food on the tray and took it back to the kitchen, which I had a clear view of and threw down the tray and yelled at the waitress again. The waitress came to us and apologized, she told us she told the "cook" to put the hash browns on 5 minutes before the rest of the food so it would be cooked right! she also said that what they tell the "cooks" gets lost in translation and so I'm guessing that the "cooks" do not fully understand English, some how... that seems pretty Important to understand what your are told to cook when you are cooking for customers! And she told them not to take the food out to us because it was not cooked right, but the server did not listen to her or care! Also when she brought our food back out to us it was cold! We could tell all the "cook" did was put some scraps of burnt hash browns that were probably going to be thrown out on our plates and the rest of our food sat on the plate getting cold (our food came back to us in less than 2 min so it was not re cooked) instead of our order being re cooked like it should have been. We will never go back to that Village Inn ever again! Not sure what I would like you to do for being treated so rudely by that server and the "cook" In regards to the people that were seated before us, we feel like we were discriminated by this restaurant, the person that sat them was Spanish, the server that brought our food and was rude to us was Spanish, I guess this is what everyone that is not Spanish is and has been dealing with and now it has happened to us, unfortunately for you it happened in your restaurant! Please understand like many other families we too have Spanish people in our family so this not about us hating Spanish people, this is about being treated with respect and kindness, just like anyone would want! I hope this doesn't happen to anyone else. Again the waitress was very kind and concerned about us and our food we gave her a tip and left so I hope this was not taken out of her pay check (should be the server and the "cook"). Crystal Holtz