Cactus Jack's Auto

My husband returned a phone call to the camelback finance department because we were not able to do a payment last Friday so my husband wanted to inform the payment was going to be made this upcoming Friday. The lady he spoke to told him our car would be repo for being late to tell Ericka (witch is me) to pay because she was also on the contract or to ask someone to barrow money, Very disrespectfulI! I called back requested to speak to a manager, but she was in a meeting. I spoke to Rosie she mentioned to me thery reviewed the phone call and that she was unable to tell me the name of the person he spoke to but that she didn't say what my husband was telling me witch is a lie, there is no reason why my husband would have to make this up. We need this vehicle to transport our kids back and forth from school, therapy etc. if we had the money to may right away we would do so he called to inform and he gets questioned about his explanation.

I had a deal over the phone with Nolan who got the deal approved a mgr at the Camelback location Matt* once I got the 10k for a down-payment from the bank and all my papers needed in order i drove to the dealership to be told no from izzy and Matt about the deal that I had completed with Nolan their internet sales personnel the unprofessional attitude and disrespect we got from Matt and Izzy are so unprofessional and unacceptable this place should be out of business

I purchased a vehicle back in mid August of 2019. I had put down a 600$ Payment and agreed to a monthly payment of 441$ for a 2015 Chevy Sonic with 83k miles on it (it was actually a few miles away from 84, 000). I gave my License, Job, References, and money in exchange for a reliable car with a "clean title and no mechanical issues". Thomas, the "salesman", offered to look over the contract and suggested not reading everything because "this page only needs a signature... the information is just this small section right here". Thomas also said if there were any issues with the car in the first 15 days to text his number or give him a call to set up an appointment with services. After a brief ride around their car lot I decided it was the car for me, considering it was the best option of my choices. I got the keys and took the car home. A few days later I noticed an odd noise coming from the front of the car, so I sent Thomas ( the guy who sold me the car and "knew everything about the car") and to my surprise I had no answer. I didn't receive anything back until 1 week later. By then I was on day 12 of my 15-day warranty. He told me that I needed to call services and set up an appointment through them. So I did. My appointment somehow landed on the 16th day of my 15-day warranty. So I was under the impression that I was going to receive no help from Cactus Jack for free, after all I barely bought the car, so I decided not to go. I drove in my car until this month. Then my check engine light came on. I also noticed leakage from my car the first week I purchased the car, but never had the opportunity to get it fixed in the time frame I tried to. I was told I can only come in by appointment and I don't understand why it's so hard to compensate me for buying a car with mechanical issues. I went to a local mechanic and the codes are showing failure for the thermostat. I went to purchase a new thermostat for 110$, on top of 50$ labor. And the check engine light is still on after driving about 60 miles over the weekend. I called Cactus Jack and spoke to "Mike" and explained to him my situation and how Thomas told me I can reach out to him if there were issues and that he lacked communication with me in the first 2 weeks of my purchase. He explained to me that "Thomas is only the salesman and cannot hold the authority to fix your car, you would have to call services" so I said "I was told otherwise, this has been ongoing since I bought the car" and all Mike suggested was "if you would like to bring the car down next week you can pay a 75$ diagnostic check for the car, and if there's issues we can fix it but you will need to pay a 200$ down deductible for the service". I asked if I could receive a waive for the diagnostic fee since they lacked scheduling my appointment in the proper time frame and all Mike said was "unfortunately, we have to follow company protocols". Like hello!? There is no reason I should be paying so much when I already paid almost 3, 000$ in the past 2 months alone on payments. This is not okay! This is not CUSTOMER SERVICE you're suppose to look out for us not rob us of every penny cmon now! NEW PROTOCOLS!