Fry's Food

There is an employee that sometimes works at the customer service desk named Andy. I rarely need to use the customer service desk, but when I do it is for money orders or lotto tickets seldomly. I needed to get a money order and I had noticed 2 of the digital coupons for the week of the 4th of July did not apply to my purchase. I have already investigated that my items purchased were correct & there just must have been some kind of error. As I place myself in the line, I do notice a Fry’s weekly ad right next to the employee Andy. He was already engaged with a different customer and the body language, facial expressions & his really bad attitude demeanor instantly made me uncomfortable. This is not the first, second, or third time I have witnessed this same employee being hatful to paying customers. I can say, he doesn’t discriminate as to who he treats poorly. I’ve seen him be very demeaning towards the young, the elderly, & visitors of country trying their hardest to communicate as best they can. I can say I have never in my 40+ years had anxiety when approaching a customer service desk. It was for good reason my body reacted in that manner. As I approached the counter for my turn, he just stood there, no hello, hi, what can I help you with …nothing. So I said hello & he responded with “what do you need” I explained the promotion of Mix & Match 4 for $14 soda pop deal. But it had to be 12pack cans or 8pack 12ounce bottles. When I was shopping this deal 2 days prior I noticed a yellow digital deal sign by the soda isles, that indicated the 4 packs of sodas mix and match final price 4/$12 with an additional digital coupon offering $2 off purchase of 12pack soda. I checked my app and realized I already clipped that and was excited to get the $12 deal. On my receipt it shows $8.99 per soda pack with one of the 4 packs priced at $6.99 with ECoupon -$2 underneath the $6.99 pack. Yet all 3 of the other packs were $8.99 and no additional discount was applied. Making my total 3 times than the amount I had anticipated to pay. Andy instantly handed me my receipt back and said “it’s because you used the $2 off Not the 4/$14 with $25 grocery purchase. I tried to explain that there’s a sign that showed the 4/$14 plus clip a $2 digital and you will receive the deal for $12. He said no, I didn’t know what to say other than there’s a yellow sign on soda isle directing my the consumer to the additional discount. Andy told me to show him, as he left the service counter with multiple people in line behind me & no other employee at that desk. When I showed him the yellow sign, he then said No 8packs only 12pack and that’s why I didn’t get the discount of 4/$14. I explained it was either or …12pack cans or 8pack bottles as indicated in the weekly ad. He grabs the ad now that we’re back at customer service desk & hes response is “whatever” I feel that sorry should be his vocabulary. It wasn’t & really only got worse from there. He wanted to walk back to soda isle and see if the flavors (Coke, Dr Pepper, Crush, & Barqs) all 4 were included brands AND includes flavors. We’re about 22minutes into my customer service visit and nothing resolved and I feel very very uncomfortable. Not only by all the customers disgruntlement & noices, I fear that Andy is going to make me the paying customer walk back over the other side of the stores for some other reason. He is not apologetic or kind, he is only rude and making me feel as if I’m wasting his time. Maybe management could remind Andy that we are choosing Fry’s to be paying customers at and he is being paid to treat customers in this type of manner. I went to mention the 2nd items that did not apply discount 4 bags of Doritos or Cheetos or Lays, etc. buy 4 bags get them $1.99 a bag. Must buy all 4 in same visit. I did, but they all rang up $5.49 each with no applied sale. This was not digital, it was just a store sale. Before I even finished pointing out the 4 chip items on my receipt he interjected to say “oh you probably didn’t get the correct chips” oh no - is he going to make me walk all the way to the chip isle now, even though he did with the soda deal and my choices were correct, he just was not educated on the weekly sale flyer/ad. I just grabbed my receipt and told him I will just do this a different t day Not directly after my 10hr work day. He again said “sure whatever” and the next customer approached. As I was still getting my receipt and everything back in my pocket and getting ready to walk away from customer service, get in my car and drive to Walmart to buy my 3 items I was suppose to grab after customer service. I heard Andy begin to treat the very next customer just as poorly as I was treated. It is strange to have such an employee as him working the customer service desk …. When it is very very clear Andy has zero customer service edict nor basic human kindness towards anyone. It would have been nice to even hear that it was unfortunate that I didn’t receive my discounts and that I had to take my time, and my gas yo return to the store to correct the matter. No, it was all a waste of time and money and gas. Ending result that I choose Fry’s to do my 4th of July holiday shopping at, when any other local stores (Safeway, Albertsons, Walmart) all had similar deals for the holiday. And by choosing Fry’s I paid $33.96 instead of $12 for the sodas and $21.46 instead of $7.96 for the chips. Not to mention the efforts I put in the Fry’s app to clip, and download to ensure I get the best price. More important than my discount, was the way your employee treats me and all paying customers with no regard for us. I was told a long time ago that Kroger prints on their associates check stubs “Our customers made this paycheck possible” maybe that needs to be explained to the employees that treat us consumers as a bother! Sad. And I’m stuck paying all that extra money on items I thought I was getting a great deal on. In my mind, after that horrible experience, I feel like I paid over $35 additional dollars for a Fry’s employee by the name of Andy, to treat me like garbage. Sorry Kroger … but your food discounts are not worth the treatment or unapologetic behavior when all I did was apparently pick the wrong grocery to give my business to. I would like to share my story in a local paper that I work at.