Fry's Food’s earns a 1.2-star rating from 90 reviews, showing that the majority of shoppers are dissatisfied with grocery shopping experience.
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Mixed Experiences at Fry's Food and Drug
Having explored the reviews from various customers, it's evident that Fry's Food and Drug offers a mixed experience. While some customers appreciate the quality of bakery items and the service provided by specific staff members, others have expressed concerns regarding pricing, customer service, and issues with overcharging. It seems that there are areas where Fry's excels, such as in bakery talents and friendly staff like Melanie Woodruff-Williams, but there are also areas that require improvement, such as pricing transparency and customer service consistency. If you decide to shop at Fry's, it might be beneficial to pay attention to pricing details and ensure you have a positive interaction with the staff. Remember, each customer's experience can vary, so it's essential to approach your visit with an open mind and be mindful of your interactions.
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Pros
- Wide product selection
- Competitive pricing
- Frequent promotions
- Robust loyalty program
- Convenient online shopping
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Cons
- Limited geographic reach, primarily in Arizona
- Faces stiff competition from Walmart and Kroger
- Store brand perception lags behind national brands
- Online presence overshadowed by larger retailers
Fry's Food Complaints 89
Discrimination by management
I visited the store on Mill and Southern in Tempe. I witnessed a man have merchandise purchased for him and he was leaving the store. On the way out, the self-checkout clerk said "Don't come back or I'll call the cops." Not only does that person have zero authority to do this, it's extremely offensive to even me that this person was judged because he wa...
Read full review of Fry's FoodLack of customer service for checking out
My husband went into Frys yesterday to buy 3 packages of grapes for a wine tasting at our home, green, black and red. This store which we don't choose to shop very much anymore and just was another example why we don't! He would have to stand and wait in a long line so having a time frame to get home he went to a Self-Check Out which is pushed anyway...
Read full review of Fry's FoodMembership
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Read full review of Fry's FoodIs Fry's Food Legit?
Fry's Food earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Fry's Food. The company provides a physical address, 8 phone numbers, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Fry's Food's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Frysfood.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
We looked up Fry's Food and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Fry's Food has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 4% of 89 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Fry's Food. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
75 cent charge for cash back.
Greetings, Fry's Corporate Decision to charge first 50 cents and now 75 cents for CASH BACK is a SLAP IN THE FACE to long time customers.
WALMART and TRADER JOES do NOT charge for cash back.
I am buying a lot less from Fry's until they STOP charging loyal customers for Cash Back. (If I am saying this, other customers are thinking the same thing.
Steve Moss, Tucson.
Desired outcome: NO CHARGE FOR CASH BACK
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Excessive GAS charges on my card.
I got gas at FRYS in Flagstaff where I live today, $50.00 roughly. I go into the store for $60.00 worth of groceries and my card is declined. I have to go to my vehicle to get a different card, I am frustrated because I know that the reason must be that Frys has put a larger amount on my card than $50.00 AGAIN. I mention this to the clerk in the...
Read full review of Fry's FoodCashier and manager Ross Fry’s Indian School and 107th Ave
This is crazy. At Fry’s I gave the cashier a $20 bill, and I was going to give her more than $1.00 in change, and they can’t accept more than $1.00 in change at the register. I said thank you. I’m sure Albertson's will be happy to take my money. They let you walk away because they can’t take change. I was the only person at that register, for some reason...
Read full review of Fry's FoodREF: # 627 78496 - REFUND $16.00
I am still waiting to receive $16.00 for an Instacart Home Delivery Order (Kroger's red grapes) I bought around November 8, 2023. Fry's ignored to send the promised refund of $16.00 within the same day of the purchase. Fry's said it takes 7-10 days for my Bank to post the $16.00 back to my account which is incorrect. I called Fry's customer services many...
Read full review of Fry's FoodGas station cashier manager and cashier
11-22-2023 i went shopping at frys last minute shopping i was checking out as always and asked cashier if i could get help with carry out water she walked over to i guess to ask someone she said she never heard of this before she was sorry i said nevermine ill ask at gas station maybe there not so busy. Because there was a line waiting . I left store and...
Read full review of Fry's FoodThe meat clerk kris at Fry's on John Wayne parkway in Maricopa City...
Monday, November 30. 2023. I was shopping and when I was done went to my car to put away my things. In the car next to me was Kris and Nathan smoke weed in their car with the windows down. I told them the smell is not good for my six-year-old, who was shopping with me. Ask them to roll the windows up and then Kris said go head and complain everyone knows I...
Read full review of Fry's FoodTreatment by management staff and discrimination
I visited location #84 on 11/12/2023 around 10:30am. I stopped by the Deli area to purchase chicken with my younger son. I waited as others ignored my although I was there first. I watched as others got served before me although I was there first. The lady eventually came, (Deli Manager), I asked for 4 fried legs and 4 grilled or baked wings. She put them...
Read full review of Fry's FoodThey double charged me for the same order and I have proof of the transaction from my account
Back in July they charged my account twice for the same order I contacted them right away and even offered to send them a copy of my transaction showing the charged twice I've been passed around thru different departments and now have yet to hear from anyone since they charged me 498 twice I feel that they should of been more then happy to help fix this and refund the double charge but they have acted like they don't need to do anything because thr a big company who don't care about thr customers
Claimed loss: 491.00
Desired outcome: My 491 back and maybe more since I've waited so long and no one has bothered to make it right
Customer Service Desk
Stores 101 & 124 never open their customer service desks on time
They say because they are short on personnel
Fry's should do like QT gas stations do they have a crew of people " ERP " emergency relief personnel that are trained in all aspects of the stores meaning they can work any store at any time
Fry's should consult with QT to see how their program works and then maybe Fry's can adopt a similar program
Thanks
Claimed loss: None
Deli department
My daughter went to the deli department on Thursday, 10/26 to place an order for 6, 8-piece fried chicken pieces. She spoke to Thomas. He was told we would pick up the chicken Saturday, 10/28 at 5:00 pm. It was for a Halloween party we were attending. Come Saturday, a little after 5:00 pm we go to Fry's to pick up our order. NO order. They claimed it was an...
Read full review of Fry's FoodLady who helps at the Self Check out line.
I was in there at 10:30 this morning buying a few things for my family..
I went to use the self-checkout.
I put everything through and noticed that the Cheerios came out at $4.99 and not $3.99.
I told her that it came out wrong, and with a bad attitude she replied, "You have to purchase 5 to get that price."
After finishing, I walked back to check it out.
She was correct about the pricing, but the add stating this was all the way at the bottom of the boxes. "RIGHT ABOVE THE FLOOR!."
I had to squat down in order to see it.
She needs to learn how to treat customers without being rude.
Desired outcome: I would like a gift card for at least $20.00.I don't care for an apology from her because of her bad attitude.
Employee Joe at Cave Creek and Tatum
I have been a loyal shopper at the Fry’s store at Tatum and Cave Creek since 2017. Prior to that I shopped at Fry’s at Tatum and Bell in Phoenix since 1996. I typically spend over $200 per week. That totals over 10,000 per year and over a quarter of a million dollars since 1996. On October 7th I ate one donut and did not disclose it until rudely confronted...
Read full review of Fry's FoodCustomer service at Fry's pharmacy store # 689.
1) In the last 18 months approx. Fry's automatic phone service calls my phone at all hours. I answer, and the phone just hangs up. I am then forced to call the pharmacy to see if there is a problem. Does Fry's not have the courtesy to leave a message to advise me of the reason for the call. I believe they feel that I will just divine the reason for the...
Read full review of Fry's Foodcan not acsess my acccount i get acses denied
i have been a fries customer for over 20 years. 2 months ago i coughnot get in to order anything. i had a stroke witch left me pariilized and i depend on home delivery. but then i went back my acess menu and hit the fries icon which said acsees denied i hit anyway and it let me in. i odered my food and evverything was good. igot my order the next day. later that i to oder more things and much to my serprise i the acess denied again. and if you can see i misspell a lot. that is because my right side nolonger is useablel. now is there anyway i use my account ? i cannot use instart. whent to sign in it told mee my acount was bloked. i called them and girl sent me instutions how to unblock my sign in.they wanted mor infor then go thruogh than i go into than i had to go though to get my top secret clerence in the air force. what happens now>? please help.clifford e marshall/[protected]@aol.com
Poor management of the store
I have been shopping at this Frys for 12 years and the store has gotten worse. 1. Shelves are never stocked and out of so many things. I drink unsweetened Almond Milk and its the only one never in stock! Yet I go down the street to Albertsons and there it is... a whole bunch of it. 2. Produce always out of stock and always seems to be what I want...
Read full review of Fry's Foodmanager
40th street and thunderbird black manager went to complian about some sirloin steaks had rope like you would have on a roast and she said there was wrong sirloin they are always tied so i went to other stores and the butcher said they do not tie rope around serlion steak i had a baggie full of fat and rope and she there was nothing wrong with it and she was not going to do anything about and this has an attude she should not be in custmer service very nasty gives me dirty looks when i walk into the store .30.00 dollars worth of steak not very happy about it if your not going about it let me know i will find a new place to by steaks i have been a loyal custmer for since 1997
Desired outcome: replace steak that she would not and treat custmers like custmers i have @ shey and tatum i am a senior the store on 40th street is about one tenth of a mile and 4 miles to shey i would like to go back to my store tony6023218681
Self checkout
I'm Javier Hernandez Hernandez and my phone number is [protected]
I went to fry's to at 8:20pm. When I was to self checkout and I want to cancel a product. I called a employee and she came to me. I explain to cancel the product. she told me that to scan the product again. I understand that she wants to make told the process to cancel the product. its not my job. I told her to cancel it. and she told me to cancel the product myself. I left the products and I went to home.
The cashier at the self checkout is new employee. And she is doing bad at her job.
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Overview of Fry's Food complaint handling
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Fry's Food Contacts
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Fry's Food phone numbers+1 (513) 782-3300+1 (513) 782-3300Click up if you have successfully reached Fry's Food by calling +1 (513) 782-3300 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (513) 782-3300 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (513) 782-3300 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (513) 782-3300 phone number+1 (513) 422-3393+1 (513) 422-3393Click up if you have successfully reached Fry's Food by calling +1 (513) 422-3393 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (513) 422-3393 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (513) 422-3393 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (513) 422-3393 phone number+1 (513) 339-6630+1 (513) 339-6630Click up if you have successfully reached Fry's Food by calling +1 (513) 339-6630 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (513) 339-6630 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (513) 339-6630 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (513) 339-6630 phone number+1 (859) 372-3460+1 (859) 372-3460Click up if you have successfully reached Fry's Food by calling +1 (859) 372-3460 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (859) 372-3460 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (859) 372-3460 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (859) 372-3460 phone number+1 (859) 372-3480+1 (859) 372-3480Click up if you have successfully reached Fry's Food by calling +1 (859) 372-3480 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (859) 372-3480 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (859) 372-3480 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (859) 372-3480 phone number+1 (812) 537-5280+1 (812) 537-5280Click up if you have successfully reached Fry's Food by calling +1 (812) 537-5280 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (812) 537-5280 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (812) 537-5280 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (812) 537-5280 phone number+1 (937) 829-2005+1 (937) 829-2005Click up if you have successfully reached Fry's Food by calling +1 (937) 829-2005 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (937) 829-2005 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (937) 829-2005 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (937) 829-2005 phone number+1 (740) 886-7146+1 (740) 886-7146Click up if you have successfully reached Fry's Food by calling +1 (740) 886-7146 phone number 0 0 users reported that they have successfully reached Fry's Food by calling +1 (740) 886-7146 phone number Click down if you have unsuccessfully reached Fry's Food by calling +1 (740) 886-7146 phone number 0 0 users reported that they have UNsuccessfully reached Fry's Food by calling +1 (740) 886-7146 phone number
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Fry's Food address1014 Vine Street, Cincinnati, Arizona, 45202, United States
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Fry's Food social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 23, 2024
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