ICE Rewards reviews and complaints 1
View all 44 complaintsICE Rewards - Terrible customer service and resolving issues
My experience with ICE's customer support is nothing short of a customer service nightmare. The ordeal I endured when trying to resolve a booking issue. The litany of problems I faced, from the runaround to the delayed promises of resolution, paints a grim picture of ICE's commitment to customer satisfaction.
ICE's inability to address my concerns promptly and effectively is not only frustrating but also reflects a serious lack of competence within their support teams. When a company repeatedly pushes back the resolution timeline and hides behind vague promises of callbacks, it demonstrates a complete disregard for your time and patience.
The decision to place a hold on my account without prior warning or dialogue is inexcusable. This punitive action adds insult to injury, especially when I'm a loyal customer with current vacations booked and a spotless payment record. The inconsistency in their responses and the perpetual "call back in 24 to 72 hours" refrain from different representatives is indicative of a systemic issue within their customer support department.
Furthermore, attempting to shift blame onto me for a failed service that was clearly not my responsibility is a glaring example of ICE's unwillingness to accept accountability for their own mistakes. Offering points as a token gesture, while keeping me locked out of my account, is not a solution but a poor attempt at appeasement.
What's even more concerning is their reliance on a 3rd party for handling booking issues, effectively washing their hands of any responsibility when problems arise. This outsourcing of accountability is a breach of trust that leaves customers in a frustrating and helpless position.
my experience with ICE is a stark reminder of the importance of holding them accountable for their subpar customer service practices. This kind of treatment is simply unacceptable, and it's essential that consumers are made aware of these issues. ICE should take immediate action to revamp its customer support procedures and prioritize resolving issues in a more efficient and respectful manner.
Desired outcome: Take responsibility for the issue and remove the block on the account, maintain the points given and write off the loss. That 's what a real company would do.
Latest ICE Rewards Reviews
Terrible customer service and resolving issues Changes and lies to upgrade to elite It’s a rip off Membership and Saving Credits Vacation upgradesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!