Fry's Food

It happened again tonight, 2/1/23, though this has been a consistent, ongoing issue. While shopping at Fry's (on Senior discount day) I tried to "clip" a digital coupon, but I couldn't find the item on the app. I tried searching for it every way possible, and even scrolled through every single item on sale, but it wasn't there. However, there was a tag in front of the product which clearly stated there was a digital coupon available for this item. I tried scanning the QR code, and it brought up the item in the app, but there was no way to "clip" the coupon. I took a photo of the tag showing the product and the QR code for use during checkout (as I've had to do before). But, at checkout, the cashier said there was nothing she could do and tried to get a manager. Other cashiers have been able to assist using the photo I took, but for some reason she couldn't/wouldn't. We waited for a little while, but no one came, there was a line of people waiting behind me, and I thought $0.50 was not worth making these people wait. I was very frustrated as this seems to be a regular thing at Fry's, and my patience with the false advertising that entices customers to purchase items at a lower price only to charge a higher price at the register has all the hallmarks of false advertising to me! So, I just said forget it and left. I didn't realize until after I got home that I did not receive my senior discount either! I have gray hair and wrinkled skin, and there is no doubt when you look at me that I'm over 55. But, this cashier didn't provide me with this discount either! Again... false advertising! I figure I'm out about $10.00 due to the incompetency that seems to run rampant at Fry's.