Food City reviews and complaints 1
View all 206 complaintsFood City - Advertisement ad not honored changed at check out
Food city grocery flyer, June 28 thru July 4 2023, container items on sale that were a bargain, so at 630am I entered Food City Store #069 obtained the items on sale and headed towards check out. The cashier was very polite and offered to help ring up my items since I and maybe 3 others were in the entire store. Several times she attempted to ring up the soda (4 12 packs at $3.49 each when purchase all together), additional purchase at of soda $7.49 to $8.99. The store is still very empty and the cashier is trying to ring the soda but no avail. Confused she looked over the ad, no where on that flyer indicted any stipulations other than had to purchased together one time only, at this time a gentleman walks up to me, and states that that the manager called and said it is only good with a $25 additional purchase. Now I am the only one in the store buying food and soda carrying the flyer. I questioned his authority due because to my knowledge, am 66yrs old, a store should honor their advertisement. I said that they can put that on the door about the error however at 715am i, and I only am the only one trying to purchase the items for the flyer, he made me purchase additional $5.10 to total $25.00 even when I asked he call the manager so I could voice my complaint, he was very
nice or helpful to me.
Desired outcome: please refund the additional money i spent on this purchase. the advertisment should have been honored i was well on my way to pay when the cashier started to have the difficulty ring up the soda.
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