Denny's reviews and complaints 1
View all 240 complaintsDenny's - bad food, bad service
As we were on our way to California, we stopped in to have some supper. As we walked in I could tell it was a bad idea. No one was there to seat us, so we seated ourselves. We sta there for 10 min no one ever came to our table. I got up and got us some menu's. Another 10 mins waiting for someone to come and take our order. A total of 20 min sitting there! Finally someone comes and takes our order. Another 1 hour and 15 min goes by still no food. We are ready to walk out. My husbands' coke glass is empty and no one ever offers to fills it, even when they are walking by. How hard is it to ask someone if they would like a refill? Finally here comes our order. I can tell as my husbad gets his, he is not going to like it. He had nachos and the chips were burnt and soggy. They were disgusting! I thought my husband was going to throw it on the floor. I tasted it and wanted to spit it out, it was that bad. he told the waitress to take it away quick and she did do that right. At this time as I have my food neither one of us have silverware. As we were waiting, the waitress swept up around us, HELLO ? some people have asthma, thought I was going to choke. She brings me ranch for my chicken but we still have no silverware. I get up and go get some myself. I finally stopped the manager and told her about these so called "chips" she said sometimes they have to subsitute so I am thinking they cut up a torilla and bake, more like burnt it. It was disgusting! I know my son has done the same thing with torillas and that is what it looked like. The manager talked him into something else which was much better and faster free of charge. They took off that meal. When we got up to pay for the meal manager asked us how the meal was and we told him and then he had the nerve if we would like to put a tip on the card. I was floored, lol I said out fast NOOOOO, no way, no how. I have eaten in some that had some places pretty bad and service but this one is at the top of the list.
The complaint has been investigated and resolved to the customer’s satisfaction.
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My mom was at Denny's her and my little brother, and as they were getting ready to leave, she transferred her lemonade to a (to go) cup and as she was drinking from it she saw a bug in her cup and she wanted to file a complaint/law suit but wants to know what necessary steps she needs to take to get this done, as she has witnesses, pictures, and it should be on the Denny's surveillance tape. Do you know what she should do now?And do you think a lawsuit is necessary?
Company: Denny's
Location: 635 S. Vermont Los Angeles, CA 90005
Date: 3/8/2017
Time: 10:42:21am (Might be minutes off)
Witnesses: Not voicing until further notice
Evidence: http://s976.photobucket.com/albums/ae241/LJVEVO/