La Quinta Inns & Suites

I need to make a claim.

I stayed at the travel lodge owned by wyndham on august 14, 2019 in anaheim
On ball rd. California usa. Please transfer my points my true member id is 530555637can u please update this account. But letter is to inform you of ny absolutely disastrous customer service I encounter on august 14 2019 I had a paid vacation at the la quinta in on south clementine st in anaheim california usa. I arrived with my husband and my 6 kids at the front desk of the of the la quinta in anihiam after a terrible 2hr drive and throwing up babies and two car sick kids. It was a relief to ebter my favorite brand of hotel the wyhdam hotels. Shortly after I arrived to went to the front desk to check in and shower. The first sense of problem was the rude diemier of the front desk rep victoria, shortly after she confirmed and found my reservation she then took me for a 5 hrs ride of horror. She denied my prepaid in full room at the la quinta because my credit card was a temp from visa but in my name. But the card is even the same one I used to pay for the reservation in full. The front desk representitive victoria a girl who then told me to leave and stay with a different brand of hotel because she refused to verify my card with visa, as it is a temp, and refused to call manager, or customer service or or relocate me to another wyhdam. She refused to accpet a cash deposit of thousand dolkars even after I had call your customer service my self and they told her to accommodat me and she refused. That's not all she then she refused to take another card with my name on it because I didn't want her charge that card with a deposit because I am a web advertiser for hotels and wedding coordinators as well as social media and that other card was a business card I did not want on file. I only use prepaid cards for privet trips with tour brand because it was not a business rip for me that day it was personal. I then for informed her I am a blue club member and I that my card in question with her are both verified on your wewyhdam rewards accountonline and with your promotions department as well as with customer service and the card used for the reservation and visa could have verified as well. At this point I am still in the lobby for 5hrs at this point poor kids were exhausted and I was totky discusseded with her. She then refused to assist me and asked me to cancel and go stay with the hilton as they take cash deposits. Why wouldn't she let me in my room or transfer my reservation to another wyhdam in the area because she refused me service and access to a paid room. I then as a loyal customer to you went to find another wyhdam near by called the travel lodge and they found me a great room and helped me and gave have excellent customer service. Even though she has no right to work against company policy and and deliver terrible customer service to blue members I then had to her job too. I arrived with 6 children and am an existing blue member my member i'd is # [protected]. I have purchased a 5 night stay in vegas for $200 in september of 2019. I have such a bad taste in my mouth and was so polite and kind to her. I am not sure where we stand or the jeopardy she put my disneyland privet family trip with wyhdam
In. I then had to call your customer service one more time before I left to try to resolve this, they called victoria at the front desk to allow me to use cash as the deposit and she refused. Now it is 7hrs in your lobby sick exousted and now have to come out of pocket another $300 dollars in cash and loose my $200 with you and, on my own I then found another wyhdam in the area at the travel lodge as I am a loyal customer to wyhdam not the hilton. I am a wedding coordinator and among other things and I didn't even get the treatment I deserved after all she put me through, I marry people at your hotel and I refer people to your hotel she was probably the worst and rudest employee I have ever meet at exercised poorist judgement I have ever seen. This is all over a deposit I had but she refused to accept or ask a manager for reasons unknown to me. Harsh, cruel and terrible very punitive oppiste of the hospitality we both equally exercise in our profession. Please let me know prompt on tour methods to deal with her and this situation to be resolved. I look forward to hearing from you and the results of your investigation