La Quinta Inns & Suites
Reviews and Complaints

We were kept up all night by a neighboring room.

We complained and we got dismissed finally we called the police and the staff dismissed the officer.

This went on all night….

The next day we asked the manager Esmeralda Garcia for a refund she offered 10% discount! WOW! She has no business as a manager! Stay some where else everyone. It was so horrible and scary that I am going to make this my life long mission to spread the word about all Windham hotels. They suck and they lost a life long customer and I will make sure they lose many more!

Forrest

My family had a reservation for four nights at the LaQuinta located in Burleson, Texas on September 8-9, 2024.
Our stay was cut short because of an accident at the indoor pool the first night. We were swimming in the indoor pool on 9/8/24 around 8:45 pm and I slipped on the wet tile surrounding the pool breaking my arm. This accident resulted in a visit to the hospital and subsequent specialists.
The ceramic/porcelain tile is a poor choice and a hazard to use around a body of water.

March 13, 2024

My stay of 2 days came with a surprise. Turns out a $400 charge for lighting a candle in the room. I am a stage 4 cancer patient and ocassionally I get out. I was attending my nieces wedding in Las Vegas , I was to give her away.

I sometimes burn a scented candle in a rented room to masks unpleasant oders lingering from previous patrons being colon or perfume smells. I was surprised 1 month later with a $400 charge on my CC. After fighting with the bank and visa, the charge i contested was reinstated, backed up by La Quinta with an air sampling in the room for SMOKING ? hence my surprise being a cancer patient.

Now after speaking with the hotel it's all in the contract you sign , you cant even light a match in a room without setting off their SYSTEM , from which automatically sends you a bill or charges your CC after you leave.

The shower couldn't regulate, couldn't stay as we want, also the fan in the bathroom very crappy also the tub has an hole every time step my boyfriend cut bottom of his foot black junk coming out, the sink couldn't regulate too, the microwave malfunctioning, the television couldn't get the sound up at all, so we are not very happy about this hotel at all. We are not very happy about this hotel at all. 🤬😡🤬😡🤬

Nov. 22, 23 2023 A $250 charge showed up on my Credit card I thought it was a deposit not returned days later called front desk --turns out they charged for Smoking in Room I do not smoke, my wife does not smoke and our 1 year old baby does not smoke The whole hall smelled like weed They said I have to talk to manager for 5 days in a row the manager does not return message they sain in from 9 - 3 everyday when I call he is out to lunch call back in an hour but they have no idea where he is I want the 250 dollar credit for the fraudulent charge or I will contact the highest authourities Bernard Jones [protected]@aol.com

Well I booked a room online on the 5th of December 2023 and it didn’t have a fridge or microwave as stated in the purchase. So the next morning, I went to front desk to change rooms and he charged me 20$ for the upgrade which it wasn’t, he moved me next door and this unit had a broken fridge which leaked tons of water on floor and also has cockroaches as well, I’m scared to talk to the front desk guy because he is so rude and hostile. But I got ripped off and shouldn’t also be berated by the help

There is not much to add. We had no hot water the entire time. We were told a boiler was being fixed. We saw no repair staff the entire time. We saw the place was being re-modeled, but we saw no work being done. No work trucks were there- the site was shut down probably due to the long weekend for Thanksgiving. We asked if we could have a kettle to heat water. The answer was no. We asked if we could have a container to get hot water- the answer was no. We were not given any discount- only told we could cancel our reservation when we arrived on the evening of the 22nd. You appreciate that rooms were unavailable due to the long weekend. The room was rented in my wife's name: Gwen Gartner, 149 Appleside Close S.E., Calgary, Alberta. Our email is [protected]@gmail.com.

Reservation number: 88968EE009141 This hotel should be shut down. We arrived and found the hallway leading to our room with missing ceiling tiles and insulation hanging from the ceiling. The hall was dirty, the walls were marred and needed painting. Our room was missing the manual locking mechanism on the door, the bathroom had black mold on the tub surround and there was only lukewarm water for the shower. The sink had no stopper and was rusted. The heater fan was broken or bent as it scraped something when turning causing excessive noise. This was by far the worst La Quinta Inn that we have stayed in .

John Larson

14406 Silver Lakes Circle

Port Charlotte, Fl

33953

[protected]

I was a few mins late then they gave me their plate of food and that's not okay to do I could get sick from that and i really was not ok with not being able to get a cup of coffee at least. Also staff treated me like I was lying about having a room and just trying to bombard them without reason for their breakfast. That doesn't meet their standards for quality or for accomodations I was especially slow this morning in particular because my leg is bad and it's been super overwhelming getting anywhere. Also there was flies on their coffee tray in my room also the fruit in the selection for hotel was rotten. Also not up mission statements promise to provide excellent service. It seemed to me that the hotel initially stereotyped me thinking I was not a hotel guest but indeed I was there for a business trip for work out of pocket.