LensCrafters reviews and complaints 1
View all 366 complaintsLensCrafters - Eyeglasses
I purchased my new frames and lenses in April 2020 just after California shut down. I wasn't able to see the doctor to get my eye exam so I used my old prescription. I received the glasses within about 1 1/2 weeks. When I went to pick them up we couldn't go into the store, we had to wait at the front door and an employee brought them out to me. They didn't check the glasses at all, they just handed them to me and I left. During the course of a year, I didn't wear my new glasses very much because they gave me a headache and fit too tight. When I went to get my exam done this weekend, I saw the doctor and he looked at my glasses and told me "no wonder you can't see, your glasses were cut wrong, the progressive lenses were too short". I brought this up to the sales department and they said they wouldn't fix the lenses because it was over 30 days since I bought them.
Desired outcome: Replace Lenses
Latest LensCrafters Reviews
prescription sunglasses Wrong prescription contact lenses Will not repair damaged glasses Glasses I'm complaining about store serviceGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
Husband has problem with the photo grey lenses because they weren't made properly. Because of the Covid virus we couldn't go in 2020 & now they are saying we should have brought them back within 30 days. Well the lenses were fine until the beginning of 2020 & the material for photo greys is sliding down the lenses. They wanted to charge his the full price of the lenses which was over $400, but we got 50% off back then & she wanted the full $400. So we're basically in the same boat.