LensCrafters

I bought a pair of glasses from Lenscrafters (16152 Whittier Blvd Whittier , CA [protected]) and after a month I noticed that the lenses started to developed a few cracks. I am an extremely busy person and did not have a chance to take the glasses in until a few months after when one of the small cracks became very noticeable as you can see in the picture. This crack also seemed to develop because of the way the lense was cut as I have not yet dropped my glasses. When I went to the store the clerk told me that because I didn’t purchase insurance that they could not do anything. I understand that while I didn’t have insurance, this was not something that happened because of the wear and tear but it was a manufactured defect that didn’t start showing up until a month after. All I wanted was to see if the store could replace the lenses given what I shared but instead the clerk was rude and started to raise her voice and yelled at me.

I am extremely upset that this happened to me and believe that this should be addressed by the company given that it was clearly a manufactured defect and not something that I provoked.

I am also writing because the way I was treated was unacceptable and unfair, the employee was extremely rude, condescending, unprofessional and doubt that lenscrafters as a company withhold this type of customer care. I’m a very passive person and understand policies and what not but the way this employee spoke to me also felt was based on the way I look. I want to ask that lenscrafters address this issue and that I can get my glasses fixed given what I shared with you as well as address the employees behavior. I paid full price for the glasses and expect that as a customer I get treated the very least with dignity and respect. Unfortunately I did not get her name but I walked in the store around 1pm on Sunday, March 3rd. I'm sure the supervisor from that store will know what employees were on the floor.

I do hope this is taken into serious consideration and hope to receive a response from you soon. Thank you.