Prada reviews and complaints 1
View all 161 complaintsPrada - Poor Customer Service
My first time wearing the purse I found out that there was a little scuff on the shoulder stripe it came with and also the logo is a little uneven. It's not MAJOR defect, but I still noticed it. I didn't have the box with me, and I was using the purse at the time so I just took it to the store anyways. Showed them the purse, and the Asian lady that was helping me, when I showed her the logo, she was like... "well no it's fine." And when I told her about the stripe, she didn't want to do anything at first after I pointed out how I couldn't have checked this at the store because it was wrapped, then she pulled another opened stripe from the back and exchanged it for me.
This store tries everything to get out of returns and exchanges. Makes the shopping experience really bad for a high end brand store.
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Prada Reviews
Luxury Fashion with a Touch of Elegance Charm attached to Prada purse Boots Sunglasses Prada men’s shoesGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!