Ulta Beauty reviews and complaints 2
View all 433 complaintsUlta Beauty - Workers choice of earrings with political message
There was a worker (female) while working at the store wearing earrings that say “GENDER IS A CONSTRUCT”. Do you think as a customer I want to see that when I go up and ask her about something traveling something in the store? Why is she allowed to wear those? Do you think I want her trying to send me a message while I’m trying to shop? It’s totally inappropriate and she should have not been allowed to wear those WHILE WORKING! Stop with the messages and have expectation’s from workers!
Desired outcome: Address appropriate attire while on the job that doesn’t send messages to people!!
Ulta Beauty - bad customer service
reached the sore today to shop with my 2yrs old and realised that i forgot her stroller at home. I grabbed a cart from the complex and went inside for shopping as my daughter will not walk.
After 10 minutes of collecting stuff in my cart, this lady informs me that i cannot bring a cart inside and it's the shop policy. handed over all the stuff to the lady and left the shop, will never shop at ULTA again... it it is a policy it must be mentioned ouside the door... How do u expect moms to shop?
REALLY BAD CUSTOMER SERVICE..
i did my hair keratin treatment at one of the ult sore next to where i live in the area, i was so excited, but it was just a disaster, my hair still frizzy, and i paid 169, for nothing the hairdresser there told me that you will notice a difference from the first wash, and my hair is a normally soft wavy so it will give a perfect result at the end, and when i came back to complain she told that she will talk to her manager and make me a half price, seriously, and then since i have a busy schedule working time i planned to get my hair color ombre as she suggested, so i trusted her and she dyed my hair but, it was more awful, she make me look like an old lady for 129 while iv being told that I'm told that I'll pay only 90 $, i got home and everybody was completely shocked, it was a bummer, im so frustrated and when i went there to make a complaint and get my hair done fixed, well i was waiting for the manager about 18 mints, there is no respect for time, neither customers time, and then she came in and suggested to redone my hair keratin and put an enhancer color to cover up the mu hair disaster, but i m not convinced yet because i want my money back and my hair fixed, because the fact of spend almost 300 $ for a stupid hair make over that i was so exited about. i need my complaint to be heard and took into consideration sooner, and i would like to be contacted for a clear answer.
Most stores like Sephora don't allow carts inside the store. Remember the stroller next time.
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