Ulta Beauty’s earns a 1.4-star rating from 435 reviews, showing that the majority of beauty enthusiasts are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
Ulta Beauty - Missing items
I was missing items from my order maybe taken out from bottom. First thing I did was see if it was shipped separately and it wasn't. l been back and forward with customer service and no one will not reship my items or refund. I feel this company a spam they go from the package weight only and my package weight changed when UPS had my package in their hand...
Service
Recently I visited the Ulta in Edgewater, NJ. I was able to buy the product I needed. Most of the staff was friendly and helpful. HOWEVER, there was one manager, a blonde woman, who was extremely condescending to the staff. I met this manager as well, she was snooty and quite tough with me - I'm a customer! I don't want to give this location of Ulta a bad review, but I feel it is important to know how a manager is treating staff as well as customers.
Respectfully submitted,
Elyse
Recommendation: If you are unhappy with service of a staff member, it is important to submit a review.
Ulta Beauty Complaints 433
Store - 2779 S Market St, Gilbert, AZ 85295
Member ID - [protected] Kesha Manswell Store - 2779 S Market St, Gilbert, AZ 85295 I went into Ulta in Gilbert store located at 2779 S Market St, Gilbert, AZ 85295. There were 4 associates there & I specifically went to the brown woman asking for help due to me going to several stores around Arizona & everyone making me look orange. Well she dismisse...
Read full review of Ulta BeautyEmployee at Ulta Beauty- 7844 Rea Rd, Charlotte NC 28777
Liana at this location has been documented on google reviews within the past 4 days with numerous complaints about her bullying. She is bullying women for their appearances. 2 days ago: “Liana is the worst her attitude is not giving” 3 days ago: “Liana looked me in the eyes and said ‘no amount of makeup will fix your ugly crooked nose’…she justified it...
Gift card
I am truly hoping you can help me with this unfortunate situation. In December, while visiting my home in Venice Florida, my boyfriend and I decided to get some Christmas shopping done. His 24-year-old daughter, is a ROUTINE customer at Ulta Beauty. I suggested we stop by the new Venice Fl Ulta Beauty Store and purchase a gift card, as it would be easy...
Is Ulta Beauty Legit?
Ulta Beauty earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Ulta Beauty. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Ulta.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Ulta.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Ulta Beauty as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
We looked up Ulta Beauty and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While Ulta Beauty has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 11% of 433 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Ulta Beauty. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Manger
On November 16th 2023 at 5:30pm I went into Ulta to return some products that were given to me from a client. I am a hairstylist and get gifts all the time. I wanted to return the products for a in store credit. I explained the situation and provided my Washington State drivers license to the manager. The manager kept looking at my id and me and then she’...
Read full review of Ulta BeautyNot being able to order online
I placed an order about 2 months ago and the order was canceled. I decided to place another order much smaller and it came back with an error code M1. I requested an explanation and was told to submit all sorts of information including my ip address and they would escalate the ticket. I waited for a response and nothing. I tried again to place an order and...
Read full review of Ulta BeautyThe employees at the west Melbourne 205 palm bay rd.
Erin on cashier/reg 4 store 363 was very rude to me today. I went in on my birthday to purchase some items. I was unfamiliar with my store app and she was no help at all. And when I asked her how to find any coupons she stated very nasty " Just check your email". And when i found a coupon for her to scan she rudely said to put my phone down to the table. Not sure what i did to deserved this. And also there's a woman that works the floor. I guess, this would be the second time that I had interactions with her and she too had a very bad attitude with me both times not sure why. And she was actually training an new girl today. Smh! Which is a shame because unfortunately this location is the closest ulta to me. Anyway! I just needed to get this off my chest. And hopefully the next time I'll go there they will feel better/ be better towards me. Thanks for allowing me to express this issues.
Desired outcome: Please bring this to there attention. And maybe have a discussion with the employees.
Yellow ticket item
I purchased a clearanced hair styling brush and face serum. There are huge signs advertising the low prices. The receipt return policy does not say these items cannot be returned, nor did the seller order at Ulta mention this during checking out. When I attempted to return, the cashier informed me they were final sales and showed me on a sign the very bottom extremely small print in the store.
My email is [protected]@yahoo.com
Desired outcome: Refund $16.25 and $8.25
Credit Card opening and 20% discount on purchase incentive
Ulta markets a 20% discount off your first purchase if you open up a credit card. I applied and have an 815 credit score and was "denied" in store along with several others at adjacent counters. I paid the entire $220 bill on an existing card then called Comenity/ULTA to understand the reasons for the credit denial. I was told that indeed I was accepted and...
Read full review of Ulta BeautyHair blowout
My friend and I booked blowouts and makeup for our class reunion. I requested pricing ahead of time. The stylists were great. What we object to is there was an additional charge of $24 per person for using the curling iron to style our hair It states that a blowout consists of cleanse, condition, scalp massage, customized blow dry and thermal styling and...
Read full review of Ulta BeautyCredit card
In August, I canceled my card. I receive
a disability once a month. I paid my card off at the time I closed it but it was a couple days late. September 1, I paid the late fee although my account was already closed. So then I got another late fee for October 1, again my account is closed. I called today and spoke with customer service and she said she couldn't waive the late fee, she passed me to a supervisor and also told me he couldn't waive the fee. I did express my disappointment with this company and asked "how can you and a late fee if my account is closed? He said they needed my payment and I did express how I was having financial problems but he didn't seem to care. The thing is I have worked so hard to fix my credit and if they can't waive the fee it's going to mess my credit up.
Desired outcome: I'd like Ulta to waive my fee and that way I won't have to deal with them again
Comenity ulta card collections
My name is Angela Smarrito and I've recently cancelled both my Ulta card and Loft card because of how terrible the woman working in collections was to me. I was late on my Ulta payment, I missed a month. I started getting lots of text and calls just saying to contact them back asap. I did not realize I had missed a payment. When I called back I was driving...
Read full review of Ulta BeautyReturning an item, customer service
I bought a liquid eye shadow and when finally opened it, I could see it was used. I forgot to take it back the next time I visited Ulta so they told me to just bring it in and they would exchange it. I took it back today, expecting a refund but what I got was basically being accused of not paying for it because it was not on my previous transactions. I told...
Read full review of Ulta BeautyCouldn't place order 9/2 online
On Saturday 09/02/23, I tried multiple times during the day to order the beauty steal perfume YSL Mon Paris for $42 plus other items. I had a $10 coupon code from the back of my Sept flyer and had $9.00 in rewards points I entered at checkout but after completing all the info the site just kept spinning and wouldn't process the order. I tried several time...
Read full review of Ulta BeautyService
I have been shopping at Ulta Mays Landing, NJ for many years. I was remiss to say anything about a certain employee, but I feel like now I should. Her name is Charnice and I have witnessed and also been apart of her trying to put her loyalty account on customers with the gift of associate discount. I do not know if she does this with everyone or if anyone...
Read full review of Ulta BeautyCustomer service rudeness
Today I decided to take my granddaughter to Ultra, Hemet CA location. She found why she wanted and we went to pay. Your customer service employee, Emmanuel Reg 4 @ 12:47pm asked her for her phone number, he then said its not for a credit card or your not signing up for anything its only to keep track of purchases. We were not interested as this as the first...
Read full review of Ulta BeautyTaking my personal data
I am no longer a Ulta client.
The stylist Tia at your Johnstown store looked me up in your computer system and sent me a friend request on Facebook. I do not know Tia, she was never my stylist. The is taking my personal data for your gain of trying to get me to be a client. My stylist had just left there like five days before.
I spoke with the manager Amanda she said she could not control what they do on Facebook outside of work.
She did not believe me and laughed at me. I said she took my personal data out of the companies computer which is not legal.
This is poor business practice.
Amanda needs to understand right from wrong.
Kathleen Todd
Desired outcome: To have all my data taken out of the computer. I would like a response from someone who understands my concern.
Never received order
I never received my order and have been trying to get in touch with someone through their email, text, chat and phone with no success. For chat, they are always unavailable, and I have received no response for my email or text since Sunday. This is absolutely ridiculous; I have never dealt with a company where there is no response or way to get in touch with someone for over 24 hours. I just need to get my money refunded ASAP
Desired outcome: Refund for items never received
Card Charged with no order and points taken!
On 8/26, I tried to place an order during the 21 days of beauty and get the 5X points promotion. The App kept saying it was an error with my card. However, without processing any order…my Ulta MasterCard was charged $92.77 and $11 of my points was taken! I tried to call customer service and I sat on a line waiting for almost an hour before opting to use their text feature. I sent two texts, but never received a response. I tried emailing and they keep asking for an order number that I NEVER received! I’m a Diamond member and Ulta MC holder…but I am never using ULTA again. This is ridiculous!
Desired outcome: Give me my points and refund my money!
Unauthorized credit card charges, poor customer service
On 8/25 I tried to order an app only product. My ultimate reward Mastercard would not go through, app saying can’t be verified. Called customer service, they told me to sign out of app, sign back in about 15 minutes later and it should work. When I signed back in all my reward points were GONE! 7153 reward points worth over $400.00!
Called customer service, after several different calls and people got a manager who assured me that I could order the product at the sale price and she would process a credit to my account once my order was placed, as well as make sure my reward points were returned to my account.
Today 8/27, I checked my Mastercard and I am being charged $772.80!
$365.56 for the product I ordered, 4 charges for $101.81, for NOTHING! No credit of $250.00 as promised by manager and no reward points.
I called customer service, was in hold for 2 hours then my call was cut off.
I am so frustrated
Desired outcome: Credit card refund of $772.80 and return of 7153 reward points to my account
Ultimate rewards program
This is the second time this year that I have not received my Ultimate Rewards Points for using the Ulta Master Card. I never get an answer when I call customer service so I have to text, which is not efficient. I made myself very clear on what the issue was. I just kept getting the same response. The first time was 05/25/23 @ 10:22 pm. There were numerou...
Read full review of Ulta BeautyOverview of Ulta Beauty complaint handling
-
Ulta Beauty Contacts
-
Ulta Beauty phone numbers+1 (866) 983-8582+1 (866) 983-8582Click up if you have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 0 0 users reported that they have successfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number Click down if you have unsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone number 2 2 users reported that they have UNsuccessfully reached Ulta Beauty by calling +1 (866) 983-8582 phone numberUSA and Canada
-
Ulta Beauty emailsservice@ulta.com100%Confidence score: 100%Supporteziesemer@ulta.com94%Confidence score: 94%communicationpflaherty@ulta.com93%Confidence score: 93%communicationkrawlins@ulta.com91%Confidence score: 91%communicationinvestorrelations@ulta.com90%Confidence score: 90%finance
-
Ulta Beauty address1000 Remington Blvd, Ste 120, Bolingbrook, Illinois, 60440-4708, United States
-
Ulta Beauty social media
-
Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024
Most discussed Ulta Beauty complaints
rip off companyRecent comments about Ulta Beauty company
Hair salon Weatherford TX.
Nina Skin Studio
10 reviews
Craft Body Scan
2 reviews
Conceive Plus
1 review
CRI Naturals
14 reviews
Vicco
1 review
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!