Irvine Company

We have a large complaint. We have been living here at the village since september of 2018. Since then we have had a bicycle stolen and now two of our carts.
The office never seems to have video footage when these things happen. Not to mention that when I lived here back in 2013 my boyfriends car got stolen from my parking spot in the "gated garage" that time they also could not find the footage... Odd wouldn't you say? Now the people in the leasing office and the resident services are very nice but their hands are tied when it comes to this stuff so I am going straight to the source (I hope)

Now... We are living in a townhouse that we pay $3410 a month for. This amount is so expensive but we figured it was worth it as the grass park area is right off of our patio and convenient for our dogs. However this is not so great after all. The noise from people partying at the bbq area till late hours is irritating. The gardeners constantly doing things is livable but irritating. All of these things we can deal with but now... Now you are doing a face lift on this building and you keep sending us notices of all the upgrades you are doing and how excited you are about them... Let me tell you that the only people who are excited about this is you irvine company!

We have to deal with the fact that when you changed out the water heaters we had to get our dogs out of the house for 2 days. We had water all over the patio. Then the fact that our water bill was $20 more that month... I didn't need this to be done you did but I have to pay for the extra water?

The green fences the they have been putting in front of our patio at the grass area have been there for the past 5 months... Yes 5 months! They serve no purpose but pure laziness. No one seems to want to move them? Or are they pretending like this is going to stop dogs from peeing in the grass... Isn't that what the grass is for? I mean you have dog bags and trash cans right next to it so therefore?

Ohhh and now there is this...
You are painting our side of the building and/or painting the patios? So once again we have to be inconvenienced for this for a month. The noise and the fact that we can't use our patios for this month as we have to move our stuff off of it. I have to lock up my apartment real good so they don't steal from us? I have to keep my windows covered while getting dressed so they don't see me?
Plus these very large fences are our view for the next month? (see photos)
Yet not once have you suggested a lower rent for the month because of the inconvenience... Not once! Do you think you could get $3410 a month from someone for this apartment with the mess outside? Well I can tell you that you can't and I bet that if this was a vacant unit you would give a discount to get it rented while dealing with this mess.

We are tempted to start a class action lawsuit as I know that everyone in this apartment complex would sign it as we have all been inconvenienced for your benefit only? The right thing to do would have been to give us all a discount for the time they are inconvenienced and none of this complaining would be happening. You have the money... We all know you do cuz you charge a fortune to live here and call them luxury homes... Where is our luxury?

I do hope to receive a response soon or I am going to have to stick with my plan so that the irvine company quits strong arming us who are good paying tenants.

Jeanine