Irvine Company
Reviews and Complaints

Here is a thing about bad efficiency and attitude of Rancho San Joaquin leasing office. In August, a staff from Rancho San Joaquin's office called Alexus Jones called us to tell: our original leasing apartment cannot be fixed on time and we can be adjusted to a new apartment has same floor plan better price, if we agree, we need to reply on time. we replied to the email immediately, but the leasing office had no response that day. one day later, we worried about the adjustment and found nothing changes in our leasing. So we sent email to Alexus, but that day it seemed she was not in the office. After a day later, we sent her email again and she replied to me, she helped me to change the leasing at the same price but she changed our lease term from 11 months to 13 months. we went to the leasing office to argue with her and she promised us to fix that. But the result is she told us the manager will help us, but in the end, no one helped us. And during that time, we went to the leasing office several times to figure out, every time the staff said manager will help us. In the end, we have no method only signed a new lease in Park West. During that time, we were trying many times to solve this problem, and Alexus never sent us a quote but she asked us to provide it to them, we provided them the quote from the official website and all the emails to prove we replied them on time. But their attitude and efficiency made us very upset. If you need, I can provide all the emails to prove the whole process.

I am a former in-house paralegal of the Irvine Company. I've been fighting them since 2016. We all know how hard it is to be heard through media and news channels where they are involved. WE MUST warn residents and current residents about defective construction, mold, risk of structural failure in an earthquake (or over an unknown length of time).

https://www.linkedin.com/in/nicole-osborne-6121a17/

https:///link removed/

My name is Ping Nip. I live at Deerfield apartment 46C .

On August 21, I got locked out the door, and I have to rush to work afternoon, and I tried to call maintenance line for emergency for lock out service for 6 times attempt. No one ever called me back or next day, and I was in rush to go home to change my uniform and to get car so I could go to work at hospital that require strictly on time manner.

To be fair on my side, I am demanding the Deerfield company to be responsible for the cost of the window or at least partially compensate some cost of the window due to the fact that no one response to emergency maintenance or even the next day no one response me. I have expressed this to the manager onsite, but i feel my voice is not being heard.

This is not acceptable service to ignore tenant's call for any kind of service regardless emergency or not. This is not first time and everytime I basically had to run to the office to express few times for maintenance. Therefore I want to express my concern and I am hoping someone will address this and reply me with an answer why no one ever return my emergency maintenance call on that day or next day.

I have lived here for 8 years. Last night I was on a conference call when I got home, so instead of driving into the parking garage where I would lose the call, I parked in visitor and ran upstairs. The conference call lasted another 2 hours and I feel asleep. This morning my car was gone. They towed it. Didn't call or give me a warning. Now I have to almost $300 to get it out. This is how they treat their loyal residents?! No call? No warning?

Hi
We are Fatema Hasan and Ayad Kadhim, residing in 134 Rockview, Turtle Rock Apartments. We are writing this complaint email to raise the issue that we have with what we believe is an ignorance of a very dangerous situation in regard to a gas leak from the oven in our kitchen. our Stove has many issues a long time ago (months) and every time we call the office they used to send the maintenance guy to fix, at the end (in June 28th, 2018) they decided that we need a new Stove because it's dangerous to use. However, we were waiting for the new stove and we didn't get it (just today we knew that it will be delivered in 23rd!). Today we smell a gas and we called the office (at 2:10 PM) and they said they will send someone, but no one showed up (the maintenance guy showed up at 5:30 PM and told us that he got the wrong apartment #!), as we were waiting and keep smelling the gas, so we decided to call the SoCal Gas company and they advised us to stay away from the stove and don't use it and they sent someone right away. SoCal Gas guy showed up and found a leak in the stove itself and wrote his notes and asked us to take it to the office because of it a problem with the stove itself (that what we told the office many times before). we took the note to the office, but we didn't find the manager to talk to. later on, the maintenance guy came. However, we are very concern about what happened and we believe that the office didn't take an immediate action to protect our family from a very serious issue. The gas leak is a very dangerous urgent situation, but unfortunately, the office didn't take the immediate action to protect us. we were in a risk of fire and we just got lucky that didn't happen and we think that this is a very serious issue that you need to take an immediate action to fix it in term of the management of the apartments and our right.

134 Rockview
Fatema Hasan and Ayad Kadhim

Irvine Co. had the nerve to contact my lawyer and agree to let me out of my lease if I remove the Yelp review and photos. That's not how it works. Irvine Co. and management has and is continuously breaking the law. It's not like someone promises to stop running over pedestrians and obey the law as long as people stop recording and reporting them. It doesn't work that way! Justice needs to be delivered for one's illegal behavior.

Irvine Company illegally defamed my character telling my lawyer I "staged" the photos at The Village (where I reside). How stupid could one be! Stating such is only getting Irvine Company and it's management in deeper legal trouble and more serious media exposure.

Irvine Company & The Village are continuously in violation of multiple Civil Codes and Ordinances for many years and need to own-up to it, cease engaging in unfair business practices, stop all shoddy business tactics and immediately correct their actions. I'm fine paying the remaining months of my lease while renting elsewhere just to keep my legitimate review and photos on Yelp and continue exposing them to the media! People need to be informed what to expect should they choose to do business with Irvine Company. Again, it's not a financial issue with me; it's principal.

Emails with time stamped photos attached between myself and management and Corporate Customer Care are saved, dating back to May 2014, so if these were "staged", why didn't Irvine Co. speak up and/or do anything about it?

Either way, Irvine Co. and management has a legal obligation to make certain the property/dwelling is kept in every part clean, sanitary and free from all accumulation of debris, filth, rubbish, garbage, rodent and vermin pursuant to Civil Code Section 1941.1(a)(6). What's their reason for allowing trash to sit outside apartments for more than a day and even longer than a week?

Furthermore, pursuant to Civil Code Section 1942.4, Irvine Company is prohibited from collecting rent for a premises when it's in violation of Civil Code Section 1941.1. In return, tenants are entitled to reimbursement for their rent they've paid while the premises have been uninhabitable.

Irvine Company and management are constantly maintaining a nuisance at The Village. They are continuously failing to enforce paragraph 13 of the lease by allowing the illegal AirBnb business to be conducted at the property. They have been informed of this matter numerous times and negligently give it the blind eye and deaf ear. The only thing Irvine Company did was send a sugarcoated generic letter to all tenants at The Village dated June 13, 2016, informing them how it's a violation of the lease to sublease their unit (aka running an AirBnb business).

Paragraph 13 of the lease specifically states (photo also included with their Yelp profile...approximately page 2 of the photos) it is a violation of the lease for any tenant to "advertise the Premises on AirBnb, Couchsurfing, Craigslist, or any other advertisement or listing service". Furthermore, aside from paragraph 13 of said lease, it is a violation of the Irvine Municipal Code to operate an establishment allowing transient occupancy without obtaining a transient occupancy registration certificate from the City's Manager of Fiscal Services, and without paying the corresponding transient occupancy tax.

Allowing such illegal activity to take place puts all innocent tenants lives at risk. Anyone from anywhere could illegally rent a unit for days, weeks or even months at a time via AirBnb with no credit or criminal background check required. That means murderers, rapists, thieves, drug dealers, etc could rent any AirBnb unit only requiring an AirBnb account and credit card. Hello! Even murderers and rapists have credit cards!

With the way Irvine Company is illegally and falsely accusing the trash to be "staged" on the properties, they must be insisting it's been staged at The Park and all those other properties people complain about all the time. That's an awful lot of years of "staging" trash. Again, Irvine Company is just digging a deeper hole for themselves. My Google photos posted 2 weeks ago for Irvine Company and The village already have approximately 52, 000 views; that's 2 weeks only.

What about the 31 serious crimes committed at The Village within the first six months of 2016? Surely those were not staged, but you know Irvine Company is not very smart! I have a crime report provided by Irvine Police Department last June for all crimes (theft related) at The Village for the first six months of 2016. It's in the photos section of Irvine Company's Yelp profile.

We rented a flat through the company www.irvinecompanyapartments.com. We paid the deposit and waited for the papers, but these scammers wanted only money from us. After they received the papers, they started to avoid us and of course we wasted our money. The company turned to be real scam and they are dishonest, so better avoid these jerks and post comments about them.

I was staying in an apartment called " the village" in irvine CA and when i moved out i was handed a bill of almost thousand dollars because theey said that the carpet needed to be replaced. The carpet was in a very good condition when i had moved out and in no circumstance did it need to be replaced. When i asked them to show me pictures which showed the need to replace the entire carpet they were very very vague about it and were unble to produce any and threatened to spoil my credit if i did not pay. I was very disappointed with the whole process and just paid the money to avoid my credit spoiling. It is as if though we are at the mercy of the irvine companies.I hated paying that money especially when i had maintained the carpet in such an immaculate condition.

This might seem as an ordinary story to others, but it definitely represents much more to us, it is injustice committed by the wealthy and powerful against innocent law abiding citizens. We have lost our confidence in almost all elected officials and in most of the government departments; however, we want our voice to reach all those who are sitting somewhere in their offices, under the false pretence of representing their constituents especially those representing the state of California. We are almost certain that exposing those who are responsible for our pain and suffering would not prompt any official to confront those wealthy individuals who have harmed us, because that would jeopardize their special relationship and potential future donations, but we are committed to reveal what happen to us whether someone is concerned or not about our well being. This is about retaliation and discrimination; retaliation by a big name CEO who employs his network of agents and attorneys to harass and intimidate those who are much less wealthy than he is, those who dare confront him in any way, such as practicing their right as granted by the Law; and why wouldn’t he? When he owns almost an entire county in California, it is easy, as long as he has such huge wealth he can buy anything, from attorneys, to federal government employees to elected officials. This way he can rest assured that his name would remain untarnished. Since we are certain our civil rights have been violated, we are going to put down facts, names and dates as it happened. We live in Santa Maria Apartments in Irvine, Orange County California since December 2004. It is owned by Mr. Donald Bren; CEO, real estate developer, investor, owner and chairman of the board of The Irvine Company; oh, sorry, correction, he does prefer to be called The Philanthropist Mr. Donald Bren, who has been ranked high on Business Week magazine’s list of “The 50 Most Generous Philanthropists”. We’ve been retaliated against and harassed by Mr. Bren’s agent and attorneys just for practicing our lawful rights. Imagine that Mr. Philanthropist, as he preferred to be called, has retaliated against a senior citizen mother and her daughter who are both in a bad physical condition due to a car accident, by Revoking their lease renewal offer, cancelling their current lease and transferring it to month-to-month, just to squeeze out of them about $300.00 a month in retaliatory rent increase. Immediately after the act of retaliation we contacted The Fair Housing Council of Orange County, they agreed it was a clear case of retaliation which is definitely a violation of the Fair Housing Act, and advised us to send a letter to the landlord/manager, and told us to call them back if we didn't receive any answer. We did send a letter to Ms. Christine Haneishi, our community manager who initiated the retaliation as the Landlord's representative. When we received no answer we contacted once again the Fair Housing (They have instructed us to do so), we informed them with what happened, so they promised to call us back, but they never did. On April 2, 2008 we filed a Civil lawsuit Pro Per in California Superior Court, Central Justice Center in Santa Ana, Orange County. We are not going as far as saying every employee in the court is a bigot, racist, or would stoop so low to please that Corporate tycoon and his entourage of lawyers; on the contrary, most of those who work there are efficient, hard workers who take the time to help in any way they could, there may be only a handful of those who would go against any ethics and morality just to harm others. Unfortunately, our case was assigned to a very few of those bigots, namely; a deputy Clerk and her supervisor, who for almost a year now have tried every possible method of violating the law, from hiding our complaint to the presiding judge which was mailed to his room and under his name, and returned it back to us by one of the supervisors marked CANCEL; How could anyone cancel a complaint? Then the Deputy Clerk cancelled the Entry of Default which was signed and filed by the Clerk of the Court/CEO Alan Carlson, does she have all that power and authority to cancel her superior’s decision? As a result an alternate Judge followed the deputy clerk and dismissed our case (December 8, 2008). Since we don't trust any employee in this court, we didn’t complain to the court executive officer Alan Carlson. It is truly shameful and disappointing to have a few low-ranking court employees gambling with people's lives just because they think they are superior in terms of race, also to assist in every way those who represent Mr. Bren. During that time attorney Linda Burden who represents Mr. Bren, used every low, unethical and dishonest tactics in the book to harass us, from defending the landlord’s agent act of retaliation, to making several false accusations and threats of eviction and suffering of consequences. She kept coming up with fresh accusations and warnings, at one point she didn’t realize the hole she just dug for herself regarding a certified letter. We don’t think Ms. Burden had lost her ability to read a simple address on an envelope, but we believe that it is either she tampered with this certified letter’s envelope, or an employee(s) at the Post office had collaborated with her. She couldn’t see how her little scheme was falling apart; this is why we filed a request for investigation with The United States Postal Service Consumer Advocate office in Washington D.C. Then in mid 2008we contacted once again The Fair Housing Council of Orange County, and requested their help as they are required to help us by the law; either by conducting an investigation, mediating or by representing us in court. After inquiring about our ethnicity and promised to have someone contact us, we never heard from them again; could it be because they are not willing to assist people from different ethnic groups? If that so, it means we have been discriminated against by those who are supposed to fight discrimination and retaliation? It wasn’t until very recently when we have learned about how The Fair Housing Council of Orange County including its President had been marred by corruption. We refused contacting our local Congressman John Campbell, the reason is simple; to live in a corrupted county like Orange County, California, one must understand that it is a huge closely-knit network of corporates, its CEOs’ survive and thrive by controlling most of the county through donating to politicians and surrounding themselves with attorneys to keep their watchful eyes on who might revolt or might represent a problem for them in the future. We don’t know Congressman Campbell, however, all facts suggest we better not contact him; the following reasons are enough: 1. Both Mr. Bren and Congressman Campbell are Republican who live in Orange County, California. 2. Congressman Campbell’s office is located in a building owned by Mr. Donald Bren. 3. Congressman Campbell’s office is a very few yards away from the law offices of our landlord’s attorneys. So, it doesn’t take a rocket scientist to figure out what his answer would be if. For the record, we are neither Republicans nor Democrats, we are Independents. Mr. Campbell’s office is located in: 610 Newport Center Drive, Suite 330 Newport Beach, CA 92660. Mr. Donald Bren’s attorneys’ office is located in: Smith & Susson, LLP 660 Newport Center Drive, Suite 100, Newport Beach, CA 92660. We did contact California Attorney General, his office didn't help, we contacted the US Commission on Civil Rights, we even contacted the Justice Department Civil Rights Division, they too didn't answer, and we also contacted Senator Feinstein; whom we wish if she didn’t answer instead of that cliché letter we received from her. We are certain that those elected officials are trying to distance themselves from this problem in order not to offend our billionaire landlord. The problem with those elected officials is; when they hear or read different names like ours their minds instantly make a simple process assuming that since we are not called Janet, John, Cynthia or Robert etc... We must be stupid ###s, who are not educated enough to understand how life goes on in the free world, who could hardly understand, some words such as: Democracy, Law, right or wrong, or anything that could come close to normal intelligent human beings. Take for instance Senator Dianne Feinstein, when we mailed her our complaint we were quite aware of the fact that her authority has limits, we do understand quite well that as a Senator Ms. Feinstein can’t intervene or give any advice in a matter within the jurisdiction of the court, this is why we didn’t ask her to comment, intervene in any way with the court’s issue or decision, all we did was informing her of what happened to us from retaliation at the hands of Billionaire and CEO Donald Bren, to the Fair Housing’s reluctance to assist us in any way, to the court corruption. Our request was: “Where to complain against those court employees?” Instead of suggesting the right place; we were lectured about the separation of powers doctrine, assigned by the Constitution to the branches of government and the integrity of our system of justice. This is about misconduct and corruption in the court, so as a Senator she should have at least gave us the benefit of the doubt and directed us to the right place to complain, after all, this has to do with unacceptable mismanagement at its best, but we believe the court employees are off limits and have a license to commit any violation against whoever they dislike as long as no body has the power to question their actions. The response would have been completely different if we were reporting about a terrorist whom the court employees hid his/her file to help set him/her free. It seems that if any issue doesn’t include any terrorism act it doesn’t catch the eyes of the officials, so the keyword is TERRORISM, tough luck for us, there is no terrorist involved in our issue, at least we two are definitely not terrorists, the terrorists are those who are terrorizing law-abiding citizens, by harassment, manipulation and dishonesty, in addition to hiding behind their protective shield of wealth which could easily buy lost, weak souls and their illusory materialistic happiness as well, in addition to some others who are given authority whether in federal or private sector, in some cases this authority is used to satisfy and appease the devil within themselves; those are the real terrorists. Since our problem doesn’t mean anything to Senator Feinstein she didn’t even care about how unjustly we’ve been treated by The Fair Housing, which in itself is a violation of the Fair Housing Act, she also didn’t care if Mr. Bren is hiding behind his team of lawyers to suffocate and pressure those who dare practice their legal rights. Why should she concern herself with such unimportant matters? Because if they were important issues, someone in her office should have called to see how could they help? If it is not possible in one way they should have tried figuring out another, but why should they, as long as in their minds, our names denote stupidity and most probably low level of education. Our all-time favorite is California Attorney General Edmund Brown, we contacted his office twice, the two responses should be the subject of a very successful highly-rated sitcom. Keep in mind we are talking about court complaint. First, they suggested contacting the Orange County Internal Auditing Department, the other suggestion wasn’t less hilarious; they advised us to contact the Department of Human Resources in San Francisco. Doesn’t that prove our point? Since our names are less common the assumption is, we are not going to differentiate between a court of law and a supermarket. Isn’t that exactly a racial stereotyping and racial discrimination at its best? What those elected officials don’t know is; we are highly educated, well-informed knowledgeable citizens who came to this country several decades ago from a country known to the world as the cradle of civilization, it laid down the foundation of the legal system for the entire world to follow, that was thousands of years before America was discovered. Unfortunately, at present this country’s name is synonymous with corruption, backwardness, negligence, and is controlled by those who believed to be powerful and influential, they shamelessly dominate every aspect of life there. How did it reach this point? The reason is very simple, bad management, favoritism, and greed. Since we wholeheartedly love The United States, it is the only place we call home; we are extremely worried that what we are witnessing rings a resonant bell to the beginning of a very bad sign. It is hard to believe that just because we practiced our lawful rights Mr. Donald Bren has unleashed his power through his attorneys, Ms. Linda Burden and Mr. Scott Smith to hurt, harm and chase away an injured senior citizen mother and her physically ill daughter, just to prove that he is rich, and has the upper hand to behave however he desires. Oh, we don’t want to offend Mr. Bren in any way by leaving out his beloved title PHILANTHROPIST, we could have been awarded that title too, if we have harmed innocent citizens by violating the law as he did with us. It doesn’t matter if we constantly live in fear of eviction, it also doesn’t matter if we have been exemplary tenants who pay the rent sometimes even before the month starts, it doesn’t matter if we had to completely stop seeking treatment to be able to pay the retaliatory rent increase; no, no all that is meaningless, what does matter is Mr. Philanthropist, CEO sees his wealth grow, so he could pay his attorneys to keep up the good work of harassing, threatening and warning those who would dare complain. We should be grateful that Mr. Bren has allowed us through his retaliation to contribute, even if it is by a very small portion, to his Philanthropic cause by using our nearly $4, 000.00 in retaliatory rent increase in a year, after all, it is for a good cause, our health comes last. What Mr. Bren, his agent and his attorneys don’t know about us is that when it comes to our rights, we are persistent, strong human beings who fear nothing but God, we know our duties quite well and strive to fulfill them, in return we expect our rights to be fully respected. By all means, we are not done exposing those who have harmed us, and caused us such mental and physical anguish; as a matter of fact we have just started, and as God is our witness, we promise that we won’t rest or settle until this issue is exposed and laid wide open before whoever is interested or not, even if it reaches the Supreme Court, whether it is Mr. Bren, The Irvine Company’s agent Ms. Christine Haneishi, Attorney Linda Burden, attorney Scott Smith, The Fair Housing of Orange County or The Central Justice Center in Santa Ana, they all have participated in violating our civil rights and contributed equally in our physical, mental, financial and emotional anguish and suffering. We do have proofs for every single violation done against us.