PetSmart

I have to say I feel extremely mistreated and humiliated by the manager, bill at petsmart today. I was loyal customer to petsmart. Since I had my dog in april, I bought everything from petsmart, had all his vaccines in banfield and took him to pet grooming there most of the time. But today, after what my dog and I had experienced in petsmart, I felt hurt and humiliated as a loyal customer and if I cannot get a response from manager, I would tell all my friends not to go there anymore. Alright, I had to admit it was my dog’s fault at first. I have a border collie. I took my dog to the grooming salon today and when the groomer tried to bring my dog back to the grooming room, he was really not cooperative, which never happened before. My boyfriend held him in order that the groomer could put a leash on him. But he bit her on her lower arm. I felt so so so sorry for the groomer but she still smiled and said it should be fine. Both my boyfriend and I felt extremely angry about our dog but astonished at the same time because he had never done this to anyone before, never ever. And claudia, a groomer, said my dog should be aggressive just for a period of time because she had bathed him before. And then the manager, came, and checked the bite. He said it was not a big problem. But then when he reached out his hand to my dog, my dog attacked him and teared a piece of clothes of his pants. I apologized immediately but the manager acted angrily and said immediately: “we cannot bathe this dog any more.” I loved petsmart before and asked: “not any more.” he just answered in a humiliating way :”no. Not anymore.” there are two things I want to complain about: first, as the manager in a pet store, he lacks basic knowledge about dogs. I said this not to defend my dog, but dogs are protective in nature and when a dog has already shown aggressiveness, one should never act like he is going to do harm to the dog. From what I saw today, he avoided interaction with dogs and showed extreme non-profession. Since he is around with dogs everyday, I suggested that he should probably google how to communicate with a dog, at least for once. Anyway, it’s not professional for them to be attacked by dogs. It’s even more unprofessional to blacklist a dog from entering the pet store just because he made one mistake. Second, the manager does not show respect for his customers-my dog, me, and my boyfriend. When our dog bit his pants, he said immediately: “we cannot bathe this dog any more.” I understood this immediate reaction. But when I asked whether he meant it because I felt he might be on the fit of anger, he just replied: “ no. Not anymore.” I felt hurt because I took my dog to petsmart grooming for at least 5 times already and he behaved all the time. The manager neither knows how to make proper contact with a dog nor knows what character my dog has. He just made such an arbitrary decision just because he felt embarrassed by the tear on his pants. Any dog should not be treated like this. If he wants to ban my dog from going to petsmart again, he had to show me the policy which says that as long as a dog bites for once, the dog cannot enter petsmart. Anyway, I feel extremely angry about the manager's attitude. I hope petsmart can at least apologize for what the manager had done to me and my dog.