CVS reviews and complaints 1
View all 3333 complaintsCVS - store safety
Since my arrival to California I have been a loyal customer of this store. Unfortunately I have been very disappointed with the lack of care management has for their own employee and loyal customers. It has been two times that I have felt my life in danger while being in this store. Today 05/21/2011, will be the last time I enter this store. It has been surprising to me that the employees in this store either do not bring this up to the attention of management, or management does not listen to their clamor. On 05/21/2011 there was a shooting that occurred in front of the CVS pharmacy. Just seconds before the victim of the shooting was killed, he entered the store asking the employees for help. Unfortunately without proper training it seemed that they were more inclined to make that person go away because of seeming lack of training. The employees are obviously not to blame since they are sales representative and not security guards. Until CVS hires a capable security guard, i will continue to post this in as many sites as possible to warn future or existing customers. Today it was that gentleman but tomorrow it can be a store employee or a customer.
The complaint has been investigated and resolved to the customer’s satisfaction.
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How do you expect a security guard to help anyway. They do not carry guns.