Hoover

I order a vacuum cleaner for mothers day for my mom that was leaving on may 7 afternoon, I call to order the vacuum cleaner on May 5, 2012, when I placing the order customer services asked if I pay $ 25.00 extra I will be getting the vacuum cleaner for sure on Monday May 7, 2012, since my mom was leaving Monday I asked the person who was helping me that it was for sure by Monday he said yes . So I pay $25.00 extra . I call Friday just to make sure they also told me Monday . But I'm so disappointed that the vacuum cleaner won't be here by Monday and I won't be able to give my mother her gift plus I have to pay extra so it can be deliver to her since she lives out the country . Today May 7 call the company Hoover they weren't able to help and they told me a different story that it takes 24 hour to process the other i told the supervisor that why they didn't tell that the first time I call now I'm pay extra money and won't received on time . I she think they shouldn't lie to costumers . Very angry about there services.