Menu
For Business Write a review File a complaint
CB Movies AMC Theatres 20 City Blvd W Ste E, Orange, CA, 92868, US
AMC Theatres company logo
AMC Theatres
reviews & complaints
AMC Theatres company logo

AMC Theatres

20 City Blvd W Ste E, Orange, CA, 92868, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Phone number
Category
ComplaintsBoard
M
10:21 pm EST

AMC Theatres - movie experience

wife and I purchased tickets 3/6/2020 for the 5:30 pm showing of Invisible Man.
we were seated in E5 and E6, anthoer couple was seated in E 8 and 9. At approx 5:30 right as the movie started a couple with a young baby about 1.5 - 2 years old sat in seats E1 thru E3. Almost immediately the baby started doing what babies do making noises and climbing around. I waited during the previews to see if either they would quiet the baby or if I could see an employee. No employee, No quiet baby. Movie started - continual noises and movement from baby, no employee anywhere to be seen from when we sat at 5:15 until now 6:00. I asked the gentleman to quiet his child - He said "it's a baby" - continuing noises from baby- still no sign of any employee at 6:20 I had enough. I told the young man since he wouldn't fix the problem I would. I was then called an [censored]. I went to find management. Asked security in lobby for manager waited 5 minutes for Manager Brian. He sent me back to claim my wife by myself into a dangerous volatile situation without any help from any security or employee. He stated he sent an "associate" my wife did not see any employees while I was with Brian. He did issue me a refund. I was in fear for my safety, the safety of my wife, Brian should have escorted me in person, or had security assist neither of that happened. The couple disrupting should have been removed, not just give me a refund. I would like to be contacted by someone in corporate to address these issues. My name is Michael Mathison email mathison.[protected]@gmail.com cell [protected]

Read full review of AMC Theatres
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.