Best Buy reviews and complaints 1
View all 1148 complaintsBest Buy - credit card charged no shipment
Order # FX24307624 placed on 6/22/10. Received e mail that order was processed, on 6/24 received e mail that order had shipped and that tracking number would be provided by end of business day on 6/24/10. Received nothing. Seven days have passed as of today. Sent numerous e mails, no response
Order# FW26307785 placed on 6/29/10 Got mad, figured I'd re order and pay for next day air shipping charges. Bad mistake. Placed order for exact same items. Next day air it should have arrived today, 7/1/2010. Nothing delivered, received e mail with my order number but no tracking numbers provided.
This company then gives you a login password and tells you to log in and you can see your order status. You login and there is nothing on the website to look anything up.
This company is a rip off fraudulent organization.
I'm filing a complaint with the Better Business Bureau, The Statate Attorney General of California and also the FBI Internet Fraud Division against this company.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
Same thing, Place order they take money and do not ship. I think I will let Yahoo, Google and anyone else know they are referring a site that is a scam!
C.Y. from Illinois, I have the same problems with Best Buy supply also. I went to cancel order and they will not answer and the did charge my credit card but no responce.
dude, I am going through the same thing, I ordered a shaft 8days ago, nothing absolutely nothing. Can you tell me what you afterwards?