H&R Block / HRB Digital reviews and complaints 1
View all 576 complaintsH&R Block / HRB Digital - horrible business & service
I went to H & R Block last night 3/26/09 to have my taxes done. There was a mistake on the tax return that could have easily caused me to be audited. The tax preparer, William Conklin couldn't find the page the mistake was on even when I kept saying page 2. I was charged over $300.00 for this service and I only made $15, 000 in 2008. The tax fees were not stated up front. Mr. Conklin said that the company never tells people the cost up front unless they ask. I told him it was obscene to pay this much money when the work was so poorly done. I told him I did not want to go with his service within 24 hours and he said it was to late and the tax return had already been filed. I asked for a complaint/costumer service number and he gave me a wrong number. I'm sure there are some state laws that could help me and others against such a fraudulent business practices. Don't go to H & R Block!
The complaint has been investigated and resolved to the customer’s satisfaction.
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My husband filed our 2008 taxes with H and R Block. In April of this year we received a tax due letter from the IRS stating that we owed $6000.00 dollars for 2008, because we did not report earnings and interest. We knew this was wrong. He went back to H & R Block to inform this of this omission. We they all of our interest and earnings, the tax person did not include this with our info (filed electronically). He was informed that person had already been fired (not fast enough for us). However, we were instructed that we should take a letter from their company, but pay the taxes to avoid penalties. The representative said that she would help us get all or some of the $6000. back. Needless to say the company did not agree with her and we received $1400.00 a drop in the bucket for their mistake. They really do not honor what they advertise. If in fact their company trains all of their contracted employees as they claim, it must be a hit and a miss. We have not heard from the IRS as of yet, but they did receive our letter and check.
We are both retired and have always paid our taxes, city, state, and federal without any issues. This is also a personal affront to have a letter from the IRS, after a year of filing, to say that you owe so much money. I feel personally violated by H&R Block.
I went to have my taxes done today and am VERY disappointed with the service. I am not sure if my taxes were prepared by a tax specialist or the receptionist, as every time the phone rang, or someone walked into the office, she stopped helping me and answered the phone, took messages for other preparers that were with clients, or greeted incoming customers. The really disappointing fact was that I had multiple withdrawals from an IRA, for housing and medical, which involved penalties, and I was told that "the program will only allow me to enter one or the other penalty deduction", and I had to show the preparer how to enter them both, as the program was similar to the Tax Act program I usually use. For the money that they charge (in my case $480.00) the client should get full attention from a preparer, that is familiar with the program they are using.
i had h&r block do my taxes for years and found out this year that they never filed my taxes for the 2005 yr.and now im paying for back taxes that i owe the irs due to them not filing my taxes.that cost me almost $9000.they try saying that i didnt pay them for there services and i agreed for them to take there fee out of my return just like they do every other year before i9 even get my return.so if theres anybody out there that can give me any legal advise about what i can do about this it be very appreciatated.im a single father taking care of 2 children and was claimed disabled due to neck and back surgury and the irs just keep on robbing me.if theres any one that can help me please email me @im1dad@yahoo.com
From Panama City, FL. went to H&R Block like always.
Me and my husband have had very bad experences with perpaers there and private ones.H&R was to get all right for us. Did what they said each time. then this year 2009 we went and looked over the small problems and then we had bank acct. frozen just about the time for our check. IRS released bank acct. and offset refund and keep the rest for what I myself wasn't told.WE or I can not get information from none of the persons i have spoke to. charged 371.00 and witheld important information. I same as my husband have rights. And want the truth we have or I have been lyed to enough. But am stuck.